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Emotional Intelligence in Difficult Conversations
Yesterday morning I attended a professional development workshop offered by Human Resources. One strategy the workshop “Difficult Conversations” discussed was Judy Ringer’s “4 Steps to a Successful Outcome.” This was the process of inquiry, acknowledgment, advocacy, and problem-solving. Inquiry cultivates an attitude of discovery and curiosity; acknowledgment validates that you have heard and understood the…
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Student Tech
The Chronicle of Higher Education Almanac 2013 was published this week, complete with insights from the EDUCAUSE Center for Analysis and Research’s annual survey of college students and IT. This year’s survey collected data between February and April from 112,000 students at 251 institutions. Five interesting findings: What tech trends do you see in your…
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