Tag Archives: communication

Managing the Pace & Workload

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Lately I’ve heard from a number of faculty whose students have expressed stress or overwhelm at the workload in a course. Further, students as well as faculty have had to adjust to a new routine or pace in their lives in recent months. All of this change gives us a chance to examine the workload and pace of a course so that it is manageable for both students and instructors. To that end, I offer three simple things that faculty can do to make their workload more manageable:

  • Manage expectations
  • Post time estimates for each activity
  • Consider your own availability

Manage expectations

One of the most effective ways to help students understand how much they should plan to do each week in the course is to be explicit and specific about the workload, early in the course. Refer to the credit hour policy to help students understand expectations. At OSU, it is expected that students engage with course materials and activities for 3 hours per week for every credit hour. So for a 3-credit course, students should expect to work about 9 hours each week on reading, studying, assignments, discussion boards, and other activities. This information is generally listed in the syllabus, but it’s nice to highlight this in an announcement early in the course, or perhaps even in an intro video or weekly overview video. Being explicit early in the course sets expectations for everyone, builds trust, and cuts down on negative emotions from students who feel there is too much (or not enough) in a course.

Post time estimates for each activity

One complaint that students occasionally have is that there is an uneven workload from week to week. One way to address this is to post estimated times for each activity for the week. This could appear in a task list on a weekly overview page, for example. This helps in several ways. First, it helps students who struggle to manage their time effectively. If they know that the assignment takes about 2 hours to complete, they can plan for that chunk of time in their week. Moreover, perhaps there are six readings posted in one week, but each reading is only about 5-10 minutes long. Posting this helps students understand that there are a number of short readings this week. That way students don’t assume each reading takes too long and decide to skip some of them. Moreover, being explicit about time estimates helps students know that you are sticking with the credit hour policy as well, which is another way to build trust.
If you find that the tasks you’ve outlined exceed the credit hour policy, let your learning objectives for the course guide your decisions for what to keep and what to cut.

Consider your own availability

Lastly, consider your own availability. Be explicit with students about when you are available so that you can be sure to carve out time to recharge your batteries. For example, if you like to have a bit of time to relax on the weekends, you might have your weekly assignments due on Monday of the following week for each module, rather than Sunday. That way, if students have questions about an assignment that they are wrapping up over the weekend, you still have Monday morning to get back to them instead of scrambling to answer multiple emails on Sunday evening.

Effective Connection in Education

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Connecting with our students is essential, but how do we do it? Well, I guess it depends on what you mean by connected. Zoom works to see one another on a screen, you can attend activities on campus and possibly see some of your students, or we can take a deeper look into what connected means. When I think of education, connecting could be students to each other, students to the material, the material to real life, you to the student, etc. I’ll focus on the last one here: You to the student.

Think back to a time when you were in school and you had a “favorite” teacher or professor. What was it about them that made them your favorite? Did they open up their classroom at lunch to play cards with students? Did they give you a “good luck” note for a sporting event? Maybe they came to your choir concert, attended a theater production you were in, or maybe they made themselves available in a time of need. Whatever it is, that’s what connects you. What made them your favorite is because of the connection that you formed.

Effective connection is:

  • Being available
  • Caring (and showing it)
  • Treating the student with respect
  • Being a trustworthy confidant
  • Showing belief in students
  • Acting warm and welcoming
  • Showing compassion
  • Being on the student’s side
  • Exuding love for teaching
  • Showing true interest in students
  • Being a great listener
  • Accepting every student

For me, there were lots of teachers I liked and many I’d say were “favorites” but looking back, one made that huge impression and connection. How? By giving me a cut up straw on a string. Yes, you read that correctly, a cut up straw on a string. That teacher listened to what I was saying when she asked a question about how a track meet went. If it was not so good of a meet, I’d reply “I sucked from a big straw.” When it came time for an important meet that year, I got a good luck card with a straw I couldn’t suck from. That was over 20 years ago and I still have that cut up straw. Now that’s a connection!

Connection Do’s and Don’ts. 

DO

  • Be available
  • Care (for real!)
  • Treat students with respect
  • Be a trustworthy confidant
  • Show belief in students
  • Be warm and welcoming
  • Show compassion
  • Be on the student’s side
  • Exude love for teaching
  • Show true interest in students
  • Be a great listener
  • Demonstrate acceptance

DON’T

  • Try too hard to be liked
  • Gossip about students
  • Fail to set boundaries
  • Fail to set high expectations
  • Be unable to say no
  • Be sarcastic
  • Pamper students
  • Fail to follow through
  • Pretend to care

 

 

Run through the lists and think of a way you can make the do’s happen and ways you can keep the don’ts from happening. Was there a specific example from your examples that really stood out? Use that to help guide you in the other examples. Perhaps you remember a time where you failed to set high expectations, what happened? Reflect on why you thought you had (or know you didn’t) and what you’d like to do differently next time.

Want to know more? Read “You’ve Gotta Connect: Building Relationships That Lead to Engaged Students, Productive Classrooms, and Higher Achievement” by James Alan Sturtevant, 2014

Distance Socializing : Exploring tools for remote communication

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example of the Hubs toolThe Ecampus multimedia team researches emerging tools, and works with our sibling team of Instructional Designers to help support instructors. So lets take a moment to peek at tools we all might be using in the coming years for communicating with teammates from a distance.

Multimedia developers primarily use a paid tier of Slack (for instant messaging), Outlook (for email), and Zoom (for meetings with live video or audio). While we play around with many other emerging tools, I believe we’re using the same basic trio as most everyone else. Just wanted to be clear that I don’t have a revolutionary new secret tool in my back pocket which you must start using today. We’re all in the same basic boat at the moment.

CDT shares files through a variety of different online services. Documents are usually shared through Box, with Google Drive as a backup. Videos usually end up on Kaltura through OSU’s MediaSpace, but works in progress start out on Frame.io to leverage some handy features for time stamped feedback. We manage our team’s projects through Asana, and store final deliverable files with a wrap-up note in a private internal database tool (that our team created and maintains). So those are handful of tools that might be mentioned when working with us. You may have already been sent a Box folder to upload files into, or a frame.io link to comment on a video.

As we all settled into home office work back in March, there was an interest in new tools for social interaction. I was particularly interested in applications that were connecting Virtual Reality users with phone and desktop users. Mozilla, the creators of the Firefox browser, are quietly building up Hubs, which strikes me as the most promising tool in this space. It’s free, easy to learn, and offers a ton of excellent functionality. Stop by the experimental space I set up for my team. It features a 3D model imported from our sketchfab account, and a video from our YouTube account.

One of the developers of Hubs recently laid out the secret plan for this tool: to build up a persistent global 3D network to rival the world wide web. Exciting stuff for all you fans of the scifi metaverse, and the freedom of early web pages.

There are other interesting tools bubbling around at the moment in the VR space. Facebook is letting anyone sign up for the beta of a shared social universe for Oculus VR users called “horizon.” Microsoft acquired AltspaceVR, which mixes VR users with desktop users and has already hosted multiple conferences during the quarantine. If you’ve invested in a VR headset, it might be worth checking out the bustling communities in VR chat or Rec Room. The makers of Second Life tried out 2 approaches to VR (Sansar and High Fidelity), but recently changed course. My team is currently trying to schedule a time to try out Sketchbox in different VR headsets. I stumbled across “Somnium Space” while writing this blog post. It’s kind of crazy how many things are being developed, but… aren’t quite ready for mass consumption just yet.

There is a cognitive load problem with all the new tools bubbling up in these cauldrons around the world and begging for attention. While Mozilla Hubs is my favorite, it does take a few minutes to go through it’s tutorial and learn what all you can do. These days that’s a lot to ask of people who just seek the simplicity of walking into a room to meaningfully interact with other humans in a natural way. More and more I’m nervous about suggesting new tools to colleagues, because I know they’re already dealing with a lot. And I see a lot of folks casually making a notable pile of work for others without seeming to notice the strain. As a designer, I enjoy walking through a new tool, and once I determine it’ll be useful for others it is hard to appreciate how exhausting it might also be for them. I think the key mistake is to require others learn a tool before they can get back to whatever task they set out to do in the first place. Hopefully we can find ways to design simpler tools, and to help people enjoy learning useful new third party tools. Wait until you’re ready to jump into the ones I’m mentioning here, and take it easy on your coworkers.

Suggestions? Want to meet up and talk about this further, perhaps inside one of the tools mentioned above? Please just leave a comment, or send us an email – we’d love to hang out with you and explore what the world is cooking up!

Flexibility and structure in course design: You don’t have to choose

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Flexibility is an inclusive practice. Structure is an inclusive practice. Both of these statements are true–yet, many people might wonder how to reconcile these seemingly opposite approaches in their course designs. How does one build a course that is both flexible enough to accommodate the diverse needs of their students, yet structured in a way that is clear and unambiguous? In a practical sense, what do these words really mean?

First, let’s define these terms and consider why each of these approaches are critical to student success. What do we mean by flexibility and structure and why are they both important features of course design and facilitation?

Flexibility

Flexibility is getting a lot of press right now, due to our global pandemic. We are all encouraged to be flexible and understanding of one another and to recognize that most of us, especially right now, are dealing with increased responsibilities. As a student myself, I recall how much relief it gave me to read in a note from my professor that this term is “all about flexibility” along with detail around what this means in the context of our course. 

For those of us familiar with online learning, accommodating students with full-time jobs and child or eldercare responsibilities, for example, is not new. However, even for our online students, these responsibilities are compounded by school closures and other distancing measures. Everyone needs additional flexibility, understanding, and support right now. Even you, reader! Let’s be explicit and honest about this in our communications with students and each other.

In the context of our online or remotely taught courses, how do we communicate this to students? Here are a few ideas and suggestions to get you started:

  1. Flexible policies: Saying you will be flexible is not enough. Build flexibility into your policies. For example, if students are required to do field observations for a report or lab, are the guidelines for these observations too restrictive? Might students with mobility challenges or high-risk health considerations be unable to spend extended periods of time outdoors? What alternatives can you provide to these students?
  2. Student choice: Providing your students options will increase their autonomy and engagement. Choice is especially important now because it will allow students to make decisions based, not only on their personal and professional interests, but also based on their individual circumstances, which may have drastically changed in recent months.
  3. Communication: Keeping the lines of communication open is essential. Frequent communication builds feelings of connection so that student needs are more likely to be articulated.

Structure

Building structure into your course means removing ambiguity and avoiding assumptions about your students. Structure does not mean being inflexible. You can be explicit and unambiguous without being rigid.

Two helpful tools for adding structure to your course are rubrics and models, or examples. Rubrics will help you to communicate with your students and will allow you to identify your expectations along with how each criterion will be evaluated. Model assignments will help students to interpret your expectations.

When you don’t have enough structure built into your course, when your expectations are ambiguous, your underrepresented students are disproportionately impacted. This level of ambiguity often results from assumptions about your students’ prior experiences. Assuming they know how to use an LMS or that they have reliable WiFi at home, for example, puts students who don’t have these resources at a disadvantage. 

When you don’t have enough structure built into your course, your students will be forced to make assumptions, correctly or incorrectly, about your expectations. Some students may ask questions, but others will do their work and hope for the best. This results in a clearly unequal playing field, exacerbating existing inequalities. 

Balance

Given that both flexibility and structure are needed in course design and teaching, whether online, remote, on-ground, or hybrid, how does one balance these competing elements?

Too much structure, and your students will lose agency and motivation. Too much flexibility, and your students may feel ungrounded and directionless.

Here are some tips for finding balance:

  • Give choice, but include clear parameters for evaluating student work.
  • Provide multiple lower stakes assessments and stage your course projects, so that students have multiple opportunities to get feedback, correct misconceptions, and earn course points.
  • Welcome student questions and concerns and share your feedback with the whole class. If one student is asking a question, many others are thinking about asking it and would benefit from the same communication. 
  • Don’t wait for students to request alternatives: odds are high that only your most privileged students will feel comfortable asking for accommodations such as more time or additional feedback. If one student requests an accommodation, others who need similar considerations, may not be asking for them. Why not proactively offer these options to all students?

As a final thought, both structure and flexibility are essential ingredients in the recipe for exemplary teaching. When you find the perfect blend of these elements, all your learners will benefit!

References

Parker, F., Novak, J, & Bartell, T. (2017). To engage students, give them meaningful choices in the classroom. Phi Delta Kappan 99 (2), 37-41.

Sathy, V. & Hogan, K.A. (2019). Want to reach all of your students? Here’s how to make your teaching more inclusive: Advice guide. Chronicle of Higher Education. Retrieved from https://www.chronicle.com/interactives/20190719_inclusive_teaching

Collaborative Online Annotation Tools for Engaging Students in Readings

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Do you ever get the sense that students posting in their online discussions haven’t really engaged with the reading materials for that week? One way to encourage active engagement with course readings is to have students annotate directly in the article or textbook chapter that they are assigned. While it is common to see students annotating in their paper copies of their textbooks or readings, these aren’t easily shared with their peers or instructor. Of course, students could snap a photo of their handwritten annotations and upload that as a reading assignment task, though that does require additional steps on the part of both the student and instructor, and there is no interaction with others in the course during that process. However, it is possible to have students annotate their readings completely online, directly in any article on the web or in their ebook textbook. With this process, the annotations can also be seen by others in the course, if desired, so that students can discuss the reading all together or in small groups as they are reading an article or book chapter online. The benefit to this type of annotation online includes components of active learning, increased student interaction, and accountability for students in engaging with the course materials.

Active Learning

The shift to active learning is a bit like going from watching a soccer game on TV to playing a soccer game. Likewise, reading passively and reading to learn are two different activities. One way to get students actively reading to learn is to ask them to make connections from the course materials to their own lives or society, for example, which they then make into annotations in their readings. Annotation tasks require students to take actions and articulate these connections, all without the pressure of a formal assessment. Furthermore, many students arrive at college not knowing how to annotate, so teaching basic annotation practices helps students become more active and effective learners (Wesley, 2012). 

Interaction

“Individuals are likely to learn more when they learn with others than when they learn alone” (Weimer, 2012). Discussion board activities are often where interaction with others in an online course takes place. However, rather than having students refer to a particular reading passage in their discussion board activity, they can simply highlight a passage and type their comments about it right there in the article, no discussion board assignment needed. Others in the course can also read participants’ annotations and reply. With some creative assignment design in Canvas, this can also be set up for small groups. Students may find this type of annotation discussion more authentic and efficient than using a discussion board tool to discuss a reading.

News article embedded in the assignment shows annotations made by specific students with a box to reply
Above, the online news article is embedded in the Canvas assignment. Students simply go to the assignment and can begin annotating. In the image above, a student highlights a passage to show what the annotation refers to. For a collaborative activity, students can reply to any peer’s comment. Alternatively, the instructor can set the annotations to be private, for more independent tasks.

Accountability

A popular way to ensure that students have done the reading is to give them a quiz. However, this is a solitary activity and is higher-stakes than asking students to make targeted annotations throughout a reading. It may make more sense to guide them through a reading with specific annotation tasks. Being explicit about what pieces of the reading students should focus on can help them understand what they need to retain from the reading assignment.

Possible Activities

  • Student-student interaction: Replace a discussion board activity with a collaborative annotation activity where students can annotate the article as they read. Then they can go back later in the week and reply to each other. 
  • Activate prior knowledge: Ask students to include one annotation related to what they already know about this topic.
  • Evaluate sources: Find a pop-science article in your discipline that includes weak support for arguments or claims, for example. Ask students to identify the sources of support in the arguments and challenge the validity of the support. Perhaps they could even be tasked with adding links to reliable sources of support for your discipline in their annotation comments. 

Nuts and Bolts

Two popular annotation tools are Hypothesis and Perusall. I would encourage you to test these out or ask your instructional designer about your needs and whether an annotation tool would be a good fit for your course learning outcomes. 

Resources:

Hypothesis

Perusall

Wesley, C. (2012). Mark It Up. Retrieved from The Chronicle of Higher Education: https://www.chronicle.com/article/Mark-It-Up/135166

Weimer, M. (2012, March 27). Five Key Principles of Active Learning. Retrieved from Faculty Focus: https://www.facultyfocus.com/articles/teaching-and-learning/five-key-principles-of-active-learning/

Higher Ed Webcam and Video Tips

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Welcome to the Webcam and Video Tips guide by Oregon State University Ecampus! 
This brief series of tips is meant to be a beginner’s overview for DIY home recording on webcam, with some additional options suggested if you want to take your video production even further.
Since this document may not cover every issue you encounter while acclimating to DIY video recording, we recommend contacting your school tech person for additional troubleshooting.

WHERE TO START

  • Internet Connection
    • Wired connection via ethernet cable is best
    • If wired connection is not possible, having a clear line of sight to wifi router will give the best wireless connection
    • Disconnect any wifi devices that are not in use or needed.
  • Computer Check
    • Determine if your computer meets minimum system requirements for streaming software
    • Close all non-essential programs to free up more computer resources
    • Disconnect any external monitors if you are on a laptop and it is running slowly
  • Testing Your Tech
    • Does your computer have a built in webcam or do you have a 3rd party webcam?
    • Identify where your microphone is and talk towards it
    • Test the webcam and audio settings BEFORE your first recording. 
    • Practice practice practice
      • The last recording will be better than the first
  • Making sure your voice is clear and easy to understand
    • Having a microphone helps with this
    • Smart phone earbuds have a built-in microphone that can help you with voice clarity
    • Airpods would also work when recording to an iPhone

PRESENCE AND ENVIRONMENT

  • Be aware of your environment.
    • Limit any background noise as much as possible.
    • Clean up your space and be aware of what is in the background of the video.
    • Rooms with carpets and drapes are best for audio.
    • Turn off lights and close windows that are behind you when you are recording.
    • If possible, turn on a light behind the camera.
    • Keep experimenting with lighting until you have a set up that works for you.

  • Try not to bump the desk, computer, camera, or microphone while recording.
    • Typing should also be avoided.
  • Do a test lecture and watch it.
    • See what works and what doesn’t.
    • If possible, get feedback from others
  • Practice
    • The more you practice, the more natural it will feel.
    • Run through what you want to say before you start recording.
  • Relax and be natural! Hopefully you are sharing knowledge that you are passionate about and we want that to show. (Remember that we are always our own worst critic, and your teaching team will be there to help you with constructive feedback on how to help students best enjoy and learn from these videos.)
  • Have notes in front of you while you’re recording. 
    • It is easy to get distracted or off topic, especially when you are uncomfortable.
    • Having notes in front of you while you record can help you stay on track.
    • These notes can be as vague or as detailed as you want, but avoid reading off of them directly and not looking at the camera.

DIGITAL NOTATION

GOING FURTHER WITH VIDEO PRODUCTION

  • For DIY video production, there are many ways to go about this!
    • The lowest barrier to recording on your own would be to use a smart phone attached to a tripod or other mount.
    • If you have access to a camcorder or DSLR, get out there and use it!
  • For smart phone video
    • Avoid handheld and invest in a tripod or smart phone / camera mount
    • If you have a decent internet connection for uploads, consider recording 1080p at 30fps
    • Use an external microphone whenever possible

ACCESSORIES TO CONSIDER IF RECORDING WITH A PHONE

Apps:

  • Filmic Pro – $14.99
    • Allows manual control of exposure and white balance, audio monitoring, and other useful features.

Audio:

  • Lavalier microphone – $18.99 
    • Highly recommended. Audio recorded from your phone’s microphone can be difficult to hear if you aren’t standing near the phone or if the location is noisy. 
  • Double lavalier microphone – $25.99
    • For when you have two people on camera. Both mic cable feed into the same phone, removing need to sync two audio sources. 
  • Audio cable extension – 10 ft. $9.95 or 20 ft. $15.95
    • For when you need to stand farther away from the camera.

Stabilization:

  • Selfie stick w/built-in tripod and Bluetooth remote – $23.99 (heavy duty, 51″ extended), $14.99 (27.6″ extended)
    • Terrific for self-recording in the field.
  • Combination hand grip/small tripod/tripod adapter – $8.89
    • Can be used as a hand grip for filming on-the-go or as a desktop tripod. Phone mount can be removed from the hand grip/tripod legs section, allowing you to mount your phone on most standard tripods.
  • Gimbal stabilizer – $94.99
    • Pricey, but will greatly increase the quality of your footage if you’re filming something that requires camera movement, such as a walk-and-talk interview or a field trip video.
  • Creative ways to mount a smart phone with household items:

 

ADD-ONS / TIPS AND TRICKS

  • If you would like to have access to a teleprompter as you record video, consider one of the following:
  • Here are some sound improvements to consider to reduce echo in your recordings.
    • Add blankets or blinds on walls to reduce echo.
    • Record in the smallest room possible.
    • Avoid rooms with hardwood floors.

Lighting for video

  • Turn a window or glass door into a soft “Key Light” by hanging a cheap, frosted shower curtain over the window. 

 

Authors: Jason Jones, Drew Olson, and Sammi Lukas, with special thanks to Victor Yee for technical support with the images.

Provide Students Variety & Options

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How do you like to provide and receive information? What circumstances allow you to express yourself best? Our students’ learning experiences center on the exchange of information, and since they don’t typically get to design their own courses, we implicitly ask students to adapt to our communicative norms. I’m not a student, and for 40 hours each week, I work with colleagues who speak a shared language of diagrams, file naming conventions, and annotated comments.

dense email with color-coded table
Would you like to receive this email? This is how I felt most comfortable communicating with an instructor when deciding between two ways to facilitate a 4-step peer review process.

But in my everyday interactions with people outside of work, when I enter other professional domains, I am keenly aware of my communicative disadvantage, not unlike what our students sometimes face. Paying attention to these interactions gives me humility and makes me curious about how I can give students the agency to express themselves in the ways that suit them best. Let me share an anecdote from outside the office.

Recently I had to visit the doctor for a routine health issue, and he showed me a diagram of test results while using some terms I wasn’t familiar with. When I left, I thought in frustration, I would have benefited from having been provided a glossary of key terms in advance, and a reading list afterward to learn more about the implications of the diagnosis. Surely this doctor could have tailored the visit better by assessing my introductory level of knowledge on the subject and then by expanding on what I already knew, while filling in on the gaps he’d discovered. That’s the confident critique from the instructional designer in me. But of course, I was at someone else’s office this time, operating outside of my professional identity, and my expertise wasn’t being solicited. And I was pretty uncomfortable. What did this medical professional think of me? I could barely follow along with the conversation! And, more importantly, what had I gained from the (quite expensive) interaction, for which I had just taken time off from work?

Our students are in a similar bind. Time spent in our courses is time they can’t spend with their families or in the workplace – and they’re paying for it! So how can we make students’ experiences more satisfying?

I return to the UDL Principle “Provide multiple means of Action & Expression” regularly, and I think it’s worth simply reading the original text:

Learners differ in the ways that they can navigate a learning environment and express what they know. For example, individuals with significant movement impairments (e.g., cerebral palsy), those who struggle with strategic and organizational abilities (executive function disorders), those who have language barriers, and so forth approach learning tasks very differently. Some may be able to express themselves well in written text but not speech, and vice versa. It should also be recognized that action and expression require a great deal of strategy, practice, and organization, and this is another area in which learners can differ. In reality, there is not one means of action and expression that will be optimal for all learners; providing options for action and expression is essential.

This UDL principle reminds me to be open to ways of demonstrating and communicating knowledge that are outside my own comfort zone. So, when you create your course’s assessment plan, consider building variety and options into assignments. How will certain activities advantage some students and not others? Consider how can you draw on your students’ funds of knowledge. Like me, who brought along a specific communication toolkit, our students’ backgrounds have prepared them to communicate in unique ways. If your course relies entirely on one type of assessment (all exams, all essays), ask yourself whether the learning outcomes require it. What evidence of learning will be acceptable to prove students’ newly developed skills? What experiences will provide that evidence? For example, you might provide students with opportunities to:

These options can expand the range of actions and expression available to your students so that more of them can communicate to you, and to themselves, that they are successful learners.

13 pieces of advice from unsuccessful online students & How instructors can help

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“As a stranger give it welcome” – Shakespeare

Students need tactics for when they encounter strange people or strange ideas.(Wilson, 2018) If you think of a first time online student, this is very true as they are entering a new learning environment, likely extremely different from their previous educational experiences. Welcoming that strange experience should include a little bit of information gathering. Look for positive and negatives so that you can decide for yourself how you view it, most of all, have an open mind.

To help potential online students make decisions, and hopefully be more successful should they chose to take an online course, Marie Fetzner asked unsuccessful online students; “What advice would you give to students who are considering registering for an online course?”

Their top 13 responses:

  1. Stay up with the course activities—don’t get behind
  2. Use good time management skills
  3. Use good organizational skills
  4. Set aside specific times during each week for your online class
  5. Know how to get technical help
  6. A lot of online writing is required
  7. There is a lot of reading in the textbook and in online discussions—be prepared
  8. Regular online communications are needed
  9. Ask the professor if you have questions
  10. Carefully read the course syllabus
  11. Be sure you understand the requirements of the online course discussions
  12. Understand how much each online activity is worth toward your grade
  13. Go to the online student orientation, if possible

This needs to raise the question, how can we better help our students? There are obviously struggling students and we want our students to be successful. So, what can we do?

  1. Reach out to students who seem to be lagging behind. A quick email is sometimes all it takes to open up that line of communication between you and the student.
  2. Provide approximate times for course materials and activities. Students can use this to better plan for the requirements that week.
  3. Keep your course organized so students can spend more time with the content instead of search for the content.
  4. Remind students about where to access help and support services.
  5. Develop a Q&A discussion board for student questions about the course. Often, more than one student has the same question and often other students might already know the answer. Have this be something you check daily to answer questions quickly so students can continue with their learning.
  6. Use rubrics for grading. By giving the students rubrics, they will know what is expected, you will get responses closer to your expectations, and it makes grading easier!

Welcome these ideas as you would a new experience. Give it a little try, jump right in, confer with colleagues, or chose your own path. Know that as an instructor or developer for an online course, you have the ability to help your students be successful!

References

Fetzner, Marie. (2013). What Do Unsuccessful Online Students Want Us to Know? Journal of Asynchronous Learning Networks, 17(1), 13-27.

Wilson, J. (2018). “As a stranger give it welcome”: Shakespeare’s Advice for First-Year College Students. Change, 50(5), 60.

Audio feedback: What does the research say?

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First, let’s start by considering the characteristics of effective feedback in general. What comes to mind?

sound waves

Perhaps you hear in your head (in the authentically authoritative voice of a past professor) the words timely, frequent, regular, balanced, specific. Perhaps you recall the feedback sandwich–corrective feedback sandwiched between positive feedback. Perhaps you consider rubrics or ample formative feedback to be critical components of effective feedback. You wouldn’t be wrong.

As educators, we understand the main characteristics of effective feedback. But despite this fact, students are often disappointed by the feedback they receive and faculty find the feedback process time consuming, often wondering if the time commitment is worth it. As an instructional designer, I hear from faculty who struggle to get students to pay attention to feedback and make appropriate changes based on feedback. I hear from faculty who struggle to find the time to provide quality feedback, especially in large classes. The struggle is real. I know this because I hear about it all the time.

I’m glad I hear about these concerns. I always want faculty to share their thoughts about what’s working and what’s not working in their classes. About a year or two ago, I also started hearing rave reviews from faculty who decided to try audio feedback in their online courses. They loved it and reported that their students loved it. Naturally, I wanted to know if these reports were outliers or if there’s evidence supporting audio feedback as an effective pedagogical practice.

I started by looking for research on how audio feedback influences student performance, but what I found was research on how students and faculty perceive and experience audio feedback.

What I learned was that, overall, students tend to prefer audio feedback. Faculty perceptions, however, are mixed, especially in terms of the potential for audio feedback to save them time.

While the research was limited and the studies often had contradictory results, there was one consistent takeaway from multiple studies: audio feedback supports social presence, student-faculty connections, and engagement.

While research supports the value of social presence online, audio feedback is not always considered for this purpose. Yet, audio feedback is an excellent opportunity to focus on teaching presence by connecting one-to-one with students.

If you haven’t tried audio feedback in your classes, and you want to, here are some tips to get you started:

  1. Use the Canvas audio tool in Speedgrader. See the “add media comment” section of the Canvas guide to leaving feedback comments. Since this tool is integrated with Canvas, you won’t have to worry about upload and download times for you or your students.
  2. Start slow. You don’t have to jump into the deep end and provide audio comments on all of your students’ assignments. Choose one or two to get started.
  3. Ask your students what they think. Any time you try something new, it’s a good idea to hear from your students. Creating a short survey in your course to solicit student feedback is an excellent way to get informal feedback.
  4. Be flexible. If you have a student with a hearing impairment or another barrier that makes audio feedback a less than optimal option for them, be prepared to provide them with written feedback or another alternative.

Are you ready to try something new? Have you tried using audio feedback in your course? Tell us how it went!

References:

Image by mtmmonline on Pixabay.

Note: This post was based on a presentation given at the STAR Symposium in February 2019. For more information and a full list of references, see the presentation slide deck.

 

Asynchronous Conversations in VoiceThread

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student response slide
In my last post, I described how Ecampus courses use synchronous study sessions to provide listening and speaking practice to students of world languages. Much of the Ecampus language learning experience is entirely asynchronous, however, to provide flexibility for our students. So how exactly do students converse asynchronously? This post will describe the design of asynchronous listening and speaking exercises in 300-level French conversation courses, executed by Ana-Maria M’Enesti, PhD, and facilitated via VoiceThread, a slide show within the LMS that displays course content about which participants comment via text, audio, or video.

Title slide and Intro slide
In these two slides, Ana-Maria intros the topic via video comment, contextualizes the resource via audio, and links out to the resource. The “i” icon indicates an “Instructions” comment and the numbered icons indicate links 1 and 2.

VoiceThread was an appealing platform because of the ease with which students can add audio or video comments, more streamlined than the protocol for uploading video to a discussion board, and because of its display of content in sequential slides. When Ana-Maria and I began exploring how to present her asynchronous conversational lessons within VoiceThread, we realized that we could chunk each stage of the activity into these individual slides. This made the cognitive load at each stage manageable, yet provided continuity across the activity, because the slides are contained in a single assignment; students navigate by advancing horizontally from slide to slide. VoiceThread allows each slide to link to external content, so students can maintain their place in the sequence of the assignment while engaging with linked resources in another window. Most importantly, since students encounter all the related learning activities from within a single context, it is clear to them why they are investing time in reading or watching a resource – they anticipate that, at the end of the assignment, they will complete a culminating speaking activity.

For the culminating speaking activity, we used VoiceThread to provide each student with a place to upload his or her initial post as a new, individual slide that occupies the entire horizontal pane. Replies from peers are then appended to each student’s initial slide post. Visually, this is easier to follow than a text-based discussion, with its long, vertical display of posts that uses nesting to establish the hierarchy of threaded replies. Within VoiceThread, as students advance through the slides, they are able to focus their attention on each student’s initial post and the associated peer replies, one at a time.

student response slide
A student’s initial slide post displays her individual environmental footprint gained from using the resource linked earlier. On the left, there is an audio explanation and comments between the student, “AC,” instructor, and peers, labeled by their initials or profile pic.

Now that I’ve discussed how we exploited the mechanics of VoiceThread, I’ll review the learning design. To progressively scaffold students’ conversational skills, Ana-Maria builds each assignment as a series of activities of increasing difficulty. On the first slide, students might be prompted to share opinions or personal experiences of a topic in order to activate prior knowledge of thematic vocabulary and associated grammatical structures. Then, on subsequent slides, students are challenged to read or watch related content that is comprehensible, but a bit beyond their current language competence, the “i+1” level, as Krashen coined it. Afterwards, to ensure they’ve grasped the resource, Ana-Maria typically poses factual comprehension questions and then asks students to re-read or re-watch so that they can grasp any meanings they may have missed on the initial encounter.

Finally, students are asked to speak critically on what they read or watched, express a solution to a problem, or place the topic within their own cultural context, using topic-specific vocabulary and associated grammatical structures that they’ve heard or read from the included resources. The instructor is present throughout, mediating the interaction between student and content, since Ana-Maria narrates each slide, reading the instructions aloud and adding additional context. There is also support for listening comprehension, as the most critical instructions are written on each slide.

For the feedback stage of the assignment, students learn from each other’s responses, listening and providing replies to at least two peers on two different days of the week. This requirement allows conversations to develop between students and provides the third type of interaction, learner-to-learner, so that the activity sequence facilitates all three of the interactions described by Moore (1989): learner to content, learner to instructor, and learner to learner.

As expressed by one of our own students, “I was uncertain how a conversation course online would really work,” but “VoiceThread proved to be a helpful tool.” It allowed us to solve the puzzle of providing asynchronous conversational activities for students, who reported in surveys that it helped:

  • to “humanize” them to each other, like being “in an actual classroom”
  • to connect them with their instructor
  • to provide “access to multiple tasks within one [assignment]”
  • to improve listening and speaking skills
  • to make “group projects flow better”

VoiceThread is quite a versatile tool and is being piloted for use with many other disciplines at Ecampus. I’m sure you can imagine other ways to adapt it to your own context and content!