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Liminal Space: Belonging and UDL 3.0

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This is a guest post by Winter 2025 Ecampus Instructional Design Intern Terrence Scott.

Creating Online Learning Spaces Where Adult Learners Belong

Today’s college students are increasingly adults returning to education to pursue career shifts, personal growth, or new credentials. Yet, this return often brings discomfort. Adult learners find themselves in a liminal space, caught between who they were and who they are becoming as students. This “in-between” state is a psychological and social threshold where identity and belonging are in flux (Maksimović, 2023; Turner, 1969).

Liminal space is defined as “characterized by the questioning and reexamination of one’s identity, often as a result of transitional moments in an individual’s life such as separation, loss, and conflicts” (Maksimović, 2023). Rather than a moment, adult learners experience the entire educational journey—from enrollment to graduation—as a liminal space. Supporting learners through this journey requires intentional course design that centers on inclusion and belonging.

Online Learning as a Threshold

As Johnson (2022) and Maksimović (2023) describe, adult learners often navigate identity shifts as they move from familiar roles in work or family life into the unfamiliar space of studenthood. For some, prior negative school experiences further intensify feelings of isolation during this transition.

Adult learners in liminal space often struggle with:

  • Imposter Syndrome: “Am I really capable of doing this?”
  • Identity Conflict: “Am I a student now, or still just a working professional?”
  • Social Isolation: “Do I belong here, or am I too different from my classmates?”
  • Fear of Failure: “What if I don’t succeed and let myself or my family down?”

Without a strong sense of belonging, these feelings can lead to disengagement or dropout. But when courses are designed to recognize this liminal space, learners are more likely to persist and thrive (Mezirow, 1991).

The Role of Belonging in Adult Learning

Belonging is a powerful driver of student success, especially for those from nontraditional backgrounds. It’s not just about showing up—it’s about feeling seen, respected, and included. When learners experience psychological safety and validation, motivation and commitment grow (Strayhorn, 2019).

How Does Belonging Develop?

  1. Representation: Course content should reflect diverse identities and lived experiences.
  2. Identity Validation: Recognize the knowledge adult learners bring with them.
  3. Connection: Encourage interaction through group work, discussion forums, or mentorship.
  4. Flexibility: Design with life responsibilities in mind—multiple paths to participation and success.

These elements help learners cross the threshold from “outsider” to “insider,” evolving from questioning their role in higher education to fully embracing it.

UDL 3.0: Designing for Inclusion and Belonging

Universal Design for Learning offers a framework for inclusive online course design. The latest iteration, UDL 3.0, centers identity, belonging, and engagement more explicitly than ever (CAST, 2024). It urges instructors to create spaces where students feel welcomed and recognized, not just accommodated.

How UDL Supports Adult Learners in Liminal Spaces

  • Engagement: Make content relevant with real-world examples, reflection exercises, and collaborative activities.
  • Representation: Use varied media—text, video, podcasts, interactive tools—and include voices that reflect learners’ identities.
  • Action & Expression: Offer multiple ways to demonstrate understanding with flexible formats, low-stakes practice, and accommodations for life’s demands.

When courses reflect these principles, adult learners gain the confidence to move through uncertainty and emerge with a stronger academic identity.

Conclusion

Liminal spaces—the uncertain, transitional moments in adult learning—can be both challenging and transformative. While some learners struggle with identity shifts, imposter syndrome, or social isolation, institutions that prioritize belonging and inclusive design can help them navigate these transitions successfully.

Higher education can foster a sense of belonging and empowerment for adult learners by integrating UDL 3.0 principles into course design and student support services. Welcoming students, valuing their diverse experiences, and establishing supportive learning environments are essential to addressing students’ unique needs and ensuring their success.

References

  • CAST (2024). UDL Guidelines 3.0: Universal Design for Learning.
  • De Abreu, K. (2023, August 7). Extreme coming of age rituals. ExplorersWeb. Link
  • Johnson, K. (2022). Beginning, Becoming and Belonging: Using Liminal Spaces to Explore How Part-Time Adult Learners Negotiate Emergent Identities. Widening Participation and Lifelong Learning, 24(2).
  • Maksimović, M. (2023). Insights from Liminality: Navigating the Space of Transition and Learning. Sisyphus–Journal of Education, 11(1).
  • Mezirow, J. (1991). Transformative dimensions of adult learning. Jossey-Bass.
  • Turner, V. (1969). The ritual process: Structure and anti-structure. Cornell University Press.
  • Strayhorn, T. L. (2019). College Students’ Sense of Belonging: A Key to Educational Success for All Students (2nd ed.). Routledge.

Welcoming Online Students

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One of my favorite design strategies is to make a small adjustment that delivers a big impact. When it comes to creating a welcoming online course, certain small adjustments can do just that and go a long way in warming up the online classroom. But first, let us look at why online courses ought to be welcoming and then what it means to be welcoming in the online space.

Why Welcoming Students Is Important

First, why is it important to design a welcoming course? According to the OSU Ecampus Online Teaching Principles, which are supported by research and endorsed by Quality Matters, it is recommended to “[m]ake facilitation choices that support diverse students and make each student feel welcomed and valued.” Additionally, specific review standard 1.8 from the Quality Matters Higher Education Rubric, 7th Edition, states that “The self-introduction by the instructor is welcoming and is available in the course site.” Furthermore, UDL 3.0 Guidelines were updated recently and include “Design Options for Welcoming Interests & Identities.” While all of those are evidence-based recommendations, I think it is safe to say that many faculty also have plenty of anecdotal evidence for the benefits to students when feeling welcome in a course. If one has been working in the higher education context for several years, it is easy to forget that many students struggle to feel that they belong in this context. Warm communication and greetings is one way to begin connecting with students who are skeptical that their experience matters or that their presence is valued. 

What Does It Mean To Be Welcoming?

Next, let’s look at what it means to be welcoming in the online classroom. If we get down to basics and turn to a dictionary definition, we see that Merriam-Webster has defined welcoming as “to greet hospitably and with courtesy and cordiality; to accept with pleasure the occurrence or presence of.” For the online modality then, we can ask ourselves some questions: Where in the course can facilitators greet students? When students inquire about office hours or email with a question, can their presence be warmly accepted? Next let’s look at actions that faculty or other course facilitators, such as graduate teaching assistants, can take to be welcoming.

 Creating a Welcoming Online Classroom

The following tips are just a few of the actions that can be taken to create a welcoming online classroom:

  • Greet each student in the introduction discussion. Replying to each student is one of those actions that is small but has a big impact. 
  • Many online students are older than the traditional college age, so they often have extensive work experience and life experiences to draw upon. Acknowledging this life experience can go a long way in welcoming students. 
  • Rename office hours to something like Coffee Chat, Afternoon Tea, or Q&A Hour. Here is an example to consider: Which description of office hours sounds more welcoming, Example 1 or Example 2? Example 1: “Office Hours are held by appointment. Please email to make an appointment.” Let’s compare that to Example 2: “Please join me for a Coffee Chat this term! Coffee Chats are held three times per term, as an open Zoom room for our class. If you can’t attend any of the scheduled Coffee Chats, please email me and schedule a time to meet. I want to get to know each of you. Furthermore, when I get to know students, I am better positioned to serve as a reference for educational or professional opportunities that come up in our field. I look forward to meeting with you!”
  • Consider how students are described in the course site. Alternative descriptions besides “students” could be fellow scholars, colleagues, participants, etc.
    • Consider these two different introduction discussion prompt designs, 1 and 2:
      • Design 1: “Students: Post an introduction that includes the following: Your major and why you are taking this course. Reply to two other students.”
      • Design 2 (designed to be more welcoming): “Welcome, fellow engineering scholars! Please introduce yourselves so that we may all begin to get to know each other. In your post, include 1) an educational or professional goal that you have connected to this course, 2) a time management tip that you have found helpful that you are willing to share with others, and 3) a photo or fun fact about yourself. Replies to other participants are optional but encouraged.”
  • Ecampus Online Teaching Principles, endorsed by Quality Matters, recommend “referring to each student by name with their chosen pronouns.” Sometimes students who use a shortened nickname will say so in their introductory post, but it is also nice to include instructions for students on how to change their display name in the course site. That way, facilitators of the course, including graduate teaching assistants, if applicable, do not have to refer back to the introduction post to remember what students prefer to be called.

Takeaway

Adding a welcoming tone to a course does not mean that the whole course needs to be redesigned. A few small adjustments here and there can make a difference.

Recommended Readings for Further Interest

Belonging, Fun and Scaffolding in Introductory College Math Course

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animations for MTH 112Z

MTH 112Z at Oregon State University is designed to prepare students for calculus and related disciplines. This course explores trigonometric functions and their applications as well as the language and measurement of angles, triangles, circles, and vectors. These topics are explored symbolically, numerically, and graphically in real-life applications. MTH 112Z is designated as a Common Course Numbering (CCN) in the state of Oregon, ending with “Z” in the course number. When transferring to an Oregon public college or university, “CCN courses will be accepted as if they were taken at the institution students transfer to (that is, the receiving institution)” (State of Oregon, 2023).

An instructor from the math department and Tianhong Shi from Ecampus collaborated in designing a brand-new version of MTH 112 to meet the new Core Ed requirements for Oregon State University and Z course requirement for the state of Oregon. At the beginning of this project, the design team identified major challenges of this course as follows:
1. Content challenges
2. Low motivation for some students to continue studying math at this level after initial frustration in this course.
3. Low interest in participation in class discussions.

The instructor and Tianhong met regularly to discuss the challenges, brainstorm strategies for solutions, and delineate a plan to implement practical solutions for MTH 112Z. The solutions that were implemented in the course include:

1. Creating a safe and inclusive learning environment that students will feel they belong here.
2. Creating short animated stories of how math operates in people’s real life, each video is about or less than 30 seconds long. The purpose of these animations is to build a bridge between math learning and real life and to motivate students to learn the topics of each unit.
3. Helping students to identify the steps in solving a math problem to scaffold learning and build learning success step by step.
4. Creating “Make Learning Fun” discussion topics: Research (Purinton and Burke, 2019; Tews, et.al., 2014) tells us that when students feel emotionally relaxed and happy, learning is more effective. Therefore, one “Make Learning Fun” discussion forum is created for each unit.

Building an Inclusive and Trusting Learning Community where Students Belong
College belonging is defined as “students’ perceived social support on campus, a feeling or sensation of connectedness, the experience of mattering or feeling cared about, accepted, respected, valued by, and important to the group”, according to Strayhorn (2018, p.4). The strategies used to build an inclusive and trusting learning community in MTH 112Z included the following:
1. In Start Here Module, the instructor made a video covering Artificial Intelligence (AI), academic integrity, honesty, and diversity, to explicitly explain the expectations for this course regarding academic integrity and why it is so.
2. Also in Start Here Module, the instructor built a “Name Tents 112Z” discussion board for students to introduce themselves, setting an example by introducing the instructor himself first.
3. There is a Diversity Forum where students can post comments that they would want the instructor to know about themselves to make learning more inclusive.

Making Content Relevant
In addressing the challenging content, the instructor identified concepts that would be better explained through a set of short animated videos, recorded the audio narratives, and the media team helped creating the short animations. For example, at the beginning of unit 4 is an animation about finding the length of a tall tree on campus. And here is the transcript of the video: “The Trees on the O S U campus, are wonderful . how tall are the cedar trees by the memorial union? if you measure the angle from the ground to the top of the tree and know the distance you’re standing away from the tree, you can compute it. Make a triangle and set up an equation to get the height. Which function would you use?” And here is the transcript of unit 5 animation video: “You can get swept away in a river. Oregon has many great rivers for boating. When you were kayaking, you need to account for how much the current will push you off course, this can be done with vector. One vector represents the river’s flow with direction and strength, another vector is the direction which you kayak. The results of these two added together is the direction you end up going. If you want to reach a certain point on the other side, where should you aim?” We can see from these two examples that they are relevant to student lives (trees and kayaking) and relevant to the topics of the units. And these animations tell short stories, hoping to motivate students for learning.

Scaffolding Toward Learning Success
Scaffolded learning activities provide students a supportive learning environment (Dennen, 2004). In each unit’s content discussion forum and homework assignment, students explore problem solving step by step and discuss with each other to help them build confidence and fluency in problem solving. By such a design, the design team hoped students would get the support they needed and would be able to easily identify where they did wrong and how to improve or correct based on the feedback they receive from the online homework system and from the instructor and Teaching Assistants.

Making Learning Fun
Emotional health is important for students’ learning success. Research suggests there is a significant positive relation between fun delivery of content and the forms of engagement (Tews, et al., 2014). Schwartz et al. (2016) also recommend building fun elements in learning for effective teaching and learning. So the design team strived to build elements of fun into the course. The short animations are meant for fun. In addition, each unit has a “Just For Fun” discussion forum to bring students’ attention to learning and promote motivation. Below are examples of these discussions:

Unit 1 Just for Fun: Please read through this survey and describe how you would answer the questions. (The survey was about having students imagine themselves navigating through the forest on foot and trying to find their way to their cabin.)

Unit 2 Just for Fun: What do you think of the animation?

Unit 3: Just for Fun: Please take a picture of something you can model with a sine function as you have been studying in this module. It could be a windmill if you live near a windmill, or an ocean if you live near an ocean. Make sure it is a picture that you have taken and then explain briefly what it is and how you would model its movement.

Unit 4 Just for Fun: Describe a time when you could feel the effect of the wind or water current as you were moving. For example, winters in Oregon are blustery and you can get blown around when you are biking.
Or you can describe a way that you would use vectors in your own life.

Unit 5 Just for Fun: This is it! you’re almost done–
What was a topic in the course that was interesting to you? or what was a topic that didn’t seem to be useful?

That is what we did to make introductory college math fun, inclusive and learnable. If you have ideas for math or STEM course design, feel free to share with us (Tianhong.shi@oregonstate.edu). The more, the better!

References
Dennen, V. P. (2004). Cognitive apprenticeship in educational practice: Research on scaffolding, modeling, mentoring, and coaching as instructional strategies. In D. H. Jonassen (Ed.), Handbook of Research on Educational Communications and Technology (2nd ed.), (p. 815). Mahwah, NJ: Lawrence Erlbaum Associates.

Hogan, K., and Pressley, M. (1997). Scaffolding student learning: Instructional approaches and issues.Cambridge, MA: Brookline Books.

Huck, C and Zhang, J., Efects of the COVID-19 Pandemic on K-12 Education: A Systemic Literature Review. Educational Research and Development Journal. Summer 2021, Vol. 24.

State of Oregon. (2023). The Oregon Transfer Compass. Retrieved at https://www.oregon.gov/highered/about/transfer/pages/transfer-compass.aspx


Purinton, E. and Burke, M. (2019). Student Engagement and Fun: Evidence from the Field. Business Education Innovation Journal, Volume 11 Number 2, P133-P140.


Schwartz, D. L., Tsang, J. M., & Blair, K. P. (2016). The ABCs of how we learn : 26 scientifically proven approaches, how they work, and when to use them (First edition.). W.W. Norton & Company, Inc.

Strayhorn, T. L. (2018). College students’ sense of belonging. Routledge. https://doi-org.oregonstate.idm.oclc.org/10.4324/9781315297293

Tews, M. J., Jackson, K., Ramsay, C., & Michel, J. W. (2014). Fun in the college classroom: Examining its nature and relationship with student engagement. College Teaching, 63(1), 16-26.

Debunking Myths: Memory, Attention, and Technology in Education

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In our hyper-connected world, it’s tempting to think that technology like Google, Generative Artificial Intelligence, and our smartphones have rendered memory obsolete. But is that really true?

I recently participated in a book club offered by Oregon State University’s Center for Teaching and Learning. The book we read, Remembering and Forgetting in the Age of Technology: Teaching, Learning, and the Science of Memory in a Wired World by Michelle D. Miller, challenges misconceptions about how technology affects our memory and attention and offers valuable insights for educators. Let’s explore some key takeaways.

Memory Still Matters

There has been a growing backlash against memorization in education, with critics claiming it’s outdated and harmful to creativity and critical thinking. But here’s the kicker: memory actually supports robust, transferable thinking skills. Memory and thinking aren’t enemies – they’re complementary partners in learning.

Despite the “Google it” mentality, memory remains crucial. It’s not just about recalling facts; it’s about building a foundation for critical thinking and creativity. For one thing, it’s impossible in certain situations to stop and look things up (think emergency room doctors or lawyers during a trial). But more than that, our own memorized knowledge in a discipline allows us to consider context and practice skills fluently.

We’re all familiar with Bloom’s taxonomy and its bottom level: “Remembering”. Michelle Miller recommends that, instead of viewing memory as the “lowest” level of thinking, consider it the foundation. Higher-order thinking skills interact with and reinforce memory, creating a two-way street of learning.

The Power of Testing

Contrary to popular belief, quizzes and tests aren’t the enemy. Research shows that retrieval practice actually strengthens long-term retention, supports complex skills, and can even reduce test anxiety. It’s not about memorizing for the test; it’s about reinforcing learning.

In addition, “pre-quizzing” – that is, giving a quiz before introducing the material (ungraded or graded for participation only) – has been shown to help activate prior knowledge, integrate new information into existing schemas, and identify gaps or misconceptions that instructors can address.

Attention Spans: Not What You Think

The idea that “attention spans are shrinking” isn’t backed by solid science. In fact, in attention research there’s no such thing as “attention span”! And that “Students can only pay attention for 10 minutes at a time” idea? It’s based on outdated, poorly designed studies.

What about the idea that technology worsens our attention? There is no strong evidence that technology is affecting our ability to pay attention. While people often report this phenomenon (about themselves or others), a more likely explanation seems to be our decreased tolerance for boredom rather than our actual ability. However, smartphones can indeed be very distracting, and they can also affect memory negatively through the “I can Google it” effect – the expectation that information will be available online anytime can reduce our memory encoding.

Handwriting vs. Typing: It’s Complicated

The debate over handwritten versus typed notes isn’t as clear-cut as you might think. What matters most is your note-taking strategy. The best notes, regardless of medium, involve synthesizing ideas rather than transcribing verbatim.

Enhancing Memory in the Classroom

The good news is that there are many things an educator can do to help students remember essential content. Here are some strategies:

  1. Create meaning and structure: When we process information deeply and evaluate it for meaning we remember it better than when we perform shallow processing. Organizational schemes like narrative structures help information stick, and active learning techniques such as project-based learning ensure a deeper level of engagement with the content.
  2. Connect to prior knowledge: Ask questions to elicit information, draw explicit connections with previous material, and use pre-quizzing to help students see the gaps and stimulate curiosity.
  3. Embrace visualization: We’re visual creatures – use this to engage your audience. Create and ask students to create mind-maps, infographics, or other visual representations.
  4. Engage emotions: Both positive and negative emotions can enhance memory, but aim for a supportive atmosphere, which has been shown to improve learning outcomes. The emotion of surprise is a powerful memory enhancer.
  5. Connect to goals: Show how information is relevant to students’ immediate objectives.
  6. Use the self-reference effect: Relating information to oneself boosts memory. Ask students to bring their own experience or interests into the learning process through personalized assignments.
  7. Implement retrieval practice: Regular quizzing with immediate feedback can significantly boost retention.
  8. Space it out: Distribute practice over time instead of cramming.

Conclusion

In this age of information overload, understanding how memory works is more crucial than ever. By debunking myths and implementing evidence-based strategies, we can help students navigate the digital landscape while building strong, adaptable minds. I’ve only touched on a few points, but this book is chock-full of interesting information that’s useful not just for educators but for everyone!

What myths about memory and technology have you encountered in your teaching? How might you incorporate these insights into your classroom? Share your thoughts in the comments below!

References

Miller, M. D. (2022). Remembering and forgetting in the age of technology: teaching, learning, and the science of memory in a wired world (1st ed.). West Virginia University Press.

Structure, Flexibility, and Feedback as an Equity Strategy

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The idea of creating equitable learning environments is at the core of inclusive practices. Many educators argue that equitable learning environments are essential for student success, but what does this mean in practice? Inclusive practices build upon the premise that design and teaching should adapt to support students’ unique needs, fostering student agency. Student-centered approaches prioritize equity over equality. It’s crucial to understand that equity, which tailors resources and opportunities to individual needs, fundamentally differs from equality, which assumes that students should receive the same treatment and that this treatment is thus fair for all.

Equity refers to the “removal of systemic barriers and biases (e.g., policies, processes, outcomes), enabling all individuals to have equal opportunity to access and benefit from resources and opportunities.” (University of Waterloo, n.d.). Equity in online learning means removing barriers to participation. This is especially true for underrepresented groups, first-generation students, and those with different learning styles. Barriers include accessing materials, completing assignments, and interacting with peers and instructors. Applying an equity lens to online and hybrid design and facilitation involves many factors. Among these, structure, flexibility, and feedback are particularly critical. In this post, we will explore these elements from the perspective of the course as a whole. This will set the stage for a deeper examination of these same elements at the assessment level in my next blog post. Stay tuned!

Structure

Instructors often express concerns that students are not fully engaging with the learning materials, such as readings, lectures, videos, or interactives. Additionally, their concerns extend to students superficially responding to discussions or completing assignments without demonstrating critical thinking or analysis of key concepts. In some cases, superficial engagement can undermine the depth of learning and overall course effectiveness. If we think of a course as an ecological system, where all the elements are interconnected and even co-dependent, having a clear and robust structure is crucial. A well-structured course can better prepare and encourage students “both to distribute their studying throughout the term and to spend more time on behaviors related to graded assignments.” (Eddy & Hogan, 2014). So, what does structure entail in an online environment? The following are a few ideas and reflection questions on how an online course can be intentionally designed to build or solidify structure and support a more equitable learning environment:

  • Provide short descriptions for each learning material and their value in the learning process. What do students gain from reading or watching the required material for the remaining activities? 
  • Include a purpose statement in each assignment and how it contributes to learning and achieving outcomes. How are the assessments connected to the overall goal of the course? 
  • Design assessments that promote active learning, higher-order thinking, and student agency. How are students involved in the learning process? How do students apply concepts? Do assessments reflect meaningful personal experiences?   
  • Make the module content, format, and requirements consistent. How are students expected to participate in discussions? Are there activities that can benefit students from peer learning and interaction? For example, create spaces for students to collaborate and support each other beyond the traditional discussion boards.
  • Build in multimodalities for content and assessments. What are the skills that are being asked in the assignment (e.g., emphasize writing or deepening concept understanding)? Are there other ways in which students can demonstrate their learning?  For example, rather than a written paper, consider allowing students to submit an audio recording, a multimedia presentation, a collage, etc.
  • Provide a clear course schedule with regular milestones and check-in points to support learning. For instance, incorporate scaffolding into course activities and assessments with low-stakes and formative assessments.

Flexibility

While a clear and robust course structure is essential for guiding students through the learning process, it’s equally important to recognize the role flexibility plays in supporting diverse learners. Flexibility does not mean a lack of academic integrity or rigor. Flexibility can mean many things for many people therefore, it is important to clarify its intention, meaning, and place in the course. The most common use of flexibility in the online classroom is for extensions on assignments, which can help reduce instructor bias and increase student engagement and agency (Ruesch & Sarvary, 2023). How else can flexibility be incorporated into an online course? Following, there are a few ideas and questions to guide the decision about flexibility:

  • Consider updating late submission policies. Ensure that students know what to expect if unforeseen circumstances prevent them from submitting assignments by the due date. Be cognizant that life happens to everyone, and we need to offer kindness and empathy to students. How can an “automatic” late assignment policy work within the nature and scope of the course?
  • In selecting materials, identify multiple formats students can use to gain knowledge. Are there media-based materials that provide the textbook content in an alternative way (e.g., audiobook, ebook)?
  • Design assignments that include choice for students to select the format or topic of their preference. Do assignments need to all be written? Where can students choose their own topic for a project?

Feedback

While structure and flexibility are essential components of an inclusive learning environment, they alone are insufficient. Research suggests that instructor presence is fundamental to developing a sense of belonging and connection in the online environment. In addition, instructor feedback is as critical as presence to promote learning. Instructor feedback can help students identify the areas to improve. It can also help instructors identify additional resources to support students. Providing students feedback is mutually beneficial. Students receive actionable feedback on their progress and instructors learn what works in the course and what to improve. Let’s explore some ideas for feedback as a framework to build a connection with students:

  • Create feedback guidelines that communicate to students what to expect from you and when. When will assignments be graded and grades reported? How soon will you respond to email questions?
  • Consider offering feedback in multiple formats, such as audio or video in addition to text. Reflect on which activities might benefit from the added context and personal connection audio/video feedback would provide?
  • Prepare rubrics or grading guidelines that clearly indicate to students how the assignments will be graded. Ensure the rubrics are connected to the purpose and expectations of the assignments.
  • Give students actionable feedback that shows students their learning progress and guides them on how to improve.
  • Design the course modules to include feedback and revision steps. This approach will help students see how all course components are connected and contribute to meeting the course outcomes.
  • Include peer feedback (peer review) that 1) gives students guidance on how to conduct a peer review, and 2) enhances their critical thinking and perspectives by reading peers’ work.

Educators can move away from a one-size-fits-all approach by intentionally combining structure, flexibility, and feedback. This creates an environment that addresses the diverse and unique needs of all students and ensures every student has an equal opportunity to succeed, regardless of where they start.

References

  • Eddy, S. L., & Hogan, K. A. (2014). Getting under the hood: how and for whom does increasing course structure work?. CBE life sciences education, 13(3), 453–468. https://doi.org/10.1187/cbe.14-03-0050
  • Ruesch, J. M., & Sarvary, M. A. (2024, March). Structure and flexibility: systemic and explicit assignment extensions foster an inclusive learning environment. In Frontiers in Education (Vol. 9, p. 1324506). Frontiers Media SA.
  • University of Waterloo (n.d.). Humanizing Virtual Learning. https://ecampusontario.pressbooks.pub/humanizinglearningonline/


Enhancing Course Quality

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This layered paper art depicts the Heceta Head Lighthouse amid colorful hills, a flowing river, and tall green trees. Whimsical clouds and birds add depth, creating a vibrant and detailed handcrafted scene.

I’d like to share a recent experience highlighting the crucial role of collecting and using feedback to enhance our online course materials. As faculty course developers and instructional designers, we understand the importance of well-designed courses. However, even minor errors can diminish the quality of an otherwise outstanding online course.

This layered paper art depicts the Heceta Head Lighthouse amid colorful hills, a flowing river, and tall green trees. Whimsical clouds and birds add depth, creating a vibrant and detailed handcrafted scene.
A lighthouse on the Oregon coast, where student feedback and technological tools act as the guiding light. Image generated with Midjourney.

A Student’s Perspective

Recently, feedback was forwarded to me submitted by an online student enrolled in a course I had helped develop.

He praised the overall design of the courses and the instructors’ responsiveness, but he pointed out some typographic and grammatical errors that caused confusion. He mentioned issues like quiz answers not matching the questions and contradictory examples.

What stood out to me was his statement:

“These courses are well-designed and enjoyable. Their instructors are great. They deserve written material to match.”

Proactive Steps for Quality Improvement

This feedback got me thinking about how we can proactively address such concerns and ensure our course materials meet the high standards our students deserve. Here are a few ideas that might help:

Implement a Feedback Mechanism

Incentivize students to hunt for flaws. Reward sharp eyes for spotting typos and grammar slips. Bonus points could spark enthusiasm, turning proofreading into a game of linguistic detective work. For example:

  • Weekly Surveys: Add a question to the weekly surveys asking students to report any errors they encounter, specifying the location (e.g., page number, section, or assignment).
    • “Did you encounter any typographic or grammatical errors in the course materials this week? If so, please describe them here, including the specific location (e.g., page number, section, or assignment).”
  • Assignment Feedback: Include a text-field option for students to report errors alongside their file uploads in each assignment submission.

Utilize Technology Tools

Consider using technology tools to streamline the review process and help identify typographic, grammatical, or factual errors.

AI tools

The latest advanced AI tools can assist in identifying grammatical errors, suggesting more precise phrasing, and improving overall readability. They can also highlight potential inconsistencies or areas needing clarification, ensuring the materials are more accessible to students. They can also help format documents consistently, create summary points for complex topics, and even generate quiz questions based on the content.

(Oregon State University employees and currently enrolled students have access to the Data Protected version of Copilot. By logging in with their OSU credentials, users can use Copilot with commercial data protection, ensuring their conversations are secure and that Microsoft cannot access any customer data.)

Many powerful AI tools exist. But always verify their information for accuracy. Use them as a helper, not your only guide. AI tools complement human judgment but can’t replace it. Your oversight is essential. It ensures that AI-suggested changes align with the learning goals. It also preserves your voice and expertise.

Tools for content help

Some tools can be used to target different areas of content improvement:

  • Grammar and Style Checkers:
  • Fact-Checking Tools:
    • Google Scholar: This can be used to verify academic sources and find citations and references.
    • Snopes.com: Checks common misconceptions and urban legends
    • FactCheck.org: Verifies political claims and statements
  • Language Translation Tools:
    • Google Translate: Offers quick translations for various languages
    • DeepL: Provides accurate translations for multi-language content
  • Text-to-Speech and Proofreading:
  • Collaborative Editing Platforms:
    • Google Docs: Allows real-time collaboration and suggesting mode
    • Microsoft Word (with Track Changes): Enables collaborative editing

Request Targeted Assistance

If specific content requires a closer review, ask for help from other SMEs, your instructional designer, colleagues, or even students. Collaboration can provide fresh perspectives and help catch errors that might have been overlooked.

Encourage Open Communication

Foster an environment where students feel comfortable reporting errors and providing feedback. Make it clear that their input is valued and will be used to improve the course.

Embrace Constructive Criticism

It’s natural to feel defensive when receiving critical feedback (I always do!), but view it as an opportunity for potential improvement. By addressing these concerns, you can enhance the quality of your course materials and ultimately improve our students’ learning experience.

Difficult content? Try the power of vicarious learning!

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A few years ago, I was taking a Statistics class that was dreaded by most students in my graduate program. Upon starting, I discovered with pleasure that the instructor had introduced a new textbook, called An Adventure in Statistics: The Reality Enigma by Andy Field. The book followed a story-telling format and featured an outlandish science-fiction type plot, humor, colorful graphics, and comic-book snippets.

The merits of storytelling have been widely discussed, and that’s not what I want to talk about here. Rather, I’d like to highlight a specific element that I believe made a great contribution to the book’s instructional value: most of the content is presented through the dialogue between the main character, Zach, who needs to learn statistics, and various mentors, in particular one professor-turned-cat. The mentors guide Zach through his learning journey by explaining concepts, answering his queries, and challenging him with thought-provoking points. This makes the content more approachable and easier to understand as we, the students, struggle, ask questions, and learn together with Zach.

I believe that using dialogues—in particular of the student-tutor type—instead of monologues in instructional materials is an underutilized method of making difficult concepts more accessible. It is not a topic that has been researched much, but I did encounter a few interesting references.

One term that is often used to refer to this type of learning—by observing others learn—is “vicarious learning”. It was introduced in the 1960’s by Bandura, who showed that learning can happen through observing others’ behavior. Later, it was also used to talk about learning through the experiences of others or through storytelling (Roberts, 2010).

I was interested specifically in the effectiveness of student-tutor dialogue, which is a type of vicarious learning, and I found two articles that presented research on this topic.

Muller, Sharma, Eklund, and Reiman (2007) used instructional videos on quantum mechanics topics for second year physics students. In one condition, the video was a regular presentation of the material. In the other, the video was a semi-authentic dialogue between a student and a tutor, and incorporated alternative conceptions that physics students might hold, in combination with Socratic dialogue. The authors found significantly better outcomes on the post-test for the dialogue treatment.

Chi, Kang, and Yaghmourian (2017) conducted two studies that also featured physics concepts. They compared the effects of student-tutor dialogue videos versus lecture-style monologue videos, using the same tutors and the same supporting multimedia presentations. They, too, found increased learning for the students who watched the dialogue videos. They also found that students who watched the dialogue videos seemed to engage more in solving problems, generating substantive comments, and interacting constructively with their peers. The researchers offered some possible explanations for why this was the case: the incorrect statements and questions of the tutee triggered a more active engagement; tutees can serve as a model of learning; tutees make errors which are followed by tutor feedback – what they call “conflict episodes” that may motivate students to try harder.

Creating tutorial dialogue videos is time consuming and more difficult than making regular lectures. So, it is certainly not practical to use them on a large scale. However, it may be worth considering them for those areas where students struggle a lot.

Let us know if you’ve tried vicarious learning in any shape or form!

References:

Bandura A, Ross D, Ross S (1963) Vicarious reinforcement and imitative learning. Journal of Abnormal and Social Psychology 67(6): 601–607.

Chi, M. T., Kang, S., & Yaghmourian, D. L. (2017). Why students learn more from dialogue- than monologue-videos: Analyses of peer interactions. Journal of the Learning Sciences, 26(1), 10-50.

Muller, D. A., Sharma, M. D., Eklund, J., & Reimann, P. (2007). Conceptual change through vicarious learning in an authentic physics setting. Instructional Science, 35(6), 519–533. http://www.jstor.org/stable/41953754

Roberts, D. (2010). Vicarious learning: A review of the literature. Nurse Education in Practice, 10(1), 13-16.

Want to create a memorable experience for your students?

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I was recently reminded of a conference keynote that I attended a few years ago, and the beginning of an academic term seems like an appropriate time to revisit it on this blog.

In 2019, Dan Heath, a bestselling author and senior fellow at Duke University’s CASE Center, gave a presentation at InstructureCon, a conference for Canvas users, where he talked about how memories are formed. He explained that memories are composed of moments. Moments, according to Heath, are “mostly forgettable and occasionally remarkable.” To illustrate, most of what I’ve done today–dropping my kids off at spring break camp, replying to emails, going to a lunchtime yoga class, and writing this blog post–will largely be forgotten by next month. There is nothing remarkable about today. Unremarkable is often a desirable state because it means that an experience occurred without any hiccups or challenges.

Heath went on to describe what it is that makes great experiences memorable. His answer: Great experiences consist of “peaks,” and peaks consist of at least one of the following elements: elevation, insight, pride, or connection. He argued that we need to create more academic peaks in education. Creating peaks, he contends, will lead to more memorable learning experiences.

So, how do we create these peaks that will lead to memorable experiences? Let’s explore some ideas through the four approaches outlined by Heath.

Elevation. Elevation refers to moments that bring us joy and make us feel good. You might bring this element into your course by directly asking students to share what is bringing them joy, perhaps as an icebreaker. Sharing their experiences might also lead to connection, which is another way (see below) to create peaks that lead to memorable experiences. 

Insight. Insight occurs when new knowledge allows us to see something differently. Moments of insight are often sparked by reflection. You might consider making space for reflection in your courses. Creativity is another way to spark new insights. How might students engage with course concepts in new, creative ways? To list off a few ideas, perhaps students can create a meme, record a podcast, engage in a role play, or write a poem.

Pride. People often feel a sense of pride when their accomplishments are celebrated. To spark feelings of accomplishment in your students, I encourage you to go beyond offering positive feedback and consider sharing particularly strong examples of student work with the class (after getting permission–of course!) Showcasing the hard work of students can help students to feel proud of their efforts and may even lead to moments of joyful elevation.

Connection. Connection refers to our ties with other people. Experiencing connection with others can feel deeply rewarding. As I mentioned above, asking students to share their experiences with peers is one way to foster connection. In Ecampus courses, we aim to foster student-student and student-teacher connection, but I encourage you to explore other opportunities for students to make meaningful connections. Perhaps students can get involved with their communities or with colleagues, if they happen to have a job outside of classes. Students could connect with their academic advisors or the writing center to support their work in a course. There are many ways to foster connections that support students in their learning!

It’s easy to focus on delivering content, especially in online courses. This was one of Heath’s overarching points. The key, however, to creating memorable learning experiences is to take a student-centered approach to designing and facilitating your course. 

I invite you to start the term off by asking yourself: How can I create more moments of elevation, insight, pride, and connection for my students? It might be easier than you think.

References:

Heath, D. (2019, July 10). Keynote. InstructureCon. Long Beach, CA.

What is a Lecture?

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Seems like an easy question to answer, right? I might not give it a second thought.

Yet, as an online course developer, I sometimes find myself in conversations with co-developers where I realize I’ve been working under a different assumption about what a lecture is. And that’s fine, I kind of like having my preconceptions challenged. I wanted to share a little of that experience.

Our media development team has one of the stricter definitions of lecture, a specific kind of video recording. They have to, they are handling hundreds of videos every term. It’s essential for them to be able to sort media into the most efficient pipeline. Makes sense.

However, when I am working with subject matter experts, instructors, co-developers, etc. … I have found it useful to stay more flexible regarding many definitions. Sometimes errors in assumptions can open a door for discourse. It has certainly been a creative challenge. As an example, I’ll reminisce a little about a couple of my favorite mistaken assumptions about lectures. Ah yes, I remember it like it happened just this last Fall ….

I helped develop an upper-division online course centered on technology for educators. My first mistaken assumption was going in all ready to talk about video lecturing. The instructor on this co-development was a podcaster and wanted to deliver lectures in that format. I’ve had other instructors who preferred podcast lectures, no worries there. Some instructors see podcasts as a more portable kind of lecture or an alternative way to access the content. Students can listen to lectures on the go or download the lecture for offline listening. We just had to make sure to include transcripts for accessibility instead of captioning.

Also, I got to design the following playback interfaces to make them look more ‘podcasty’.

As you’ve probably guessed, there was a second mistaken assumption on my part. I was thinking the podcasts were the lectures. The podcasts are pieces of a larger “discourse given before an audience or class especially for instruction”. (Miriam-Webster: lecture and discourse). For our course, this discourse might be composed of multiple media element types.

The instructor wanted each ‘lecture’ to be a curated collection of learning elements focusing on specific topics; podcasts, video, reading, even Padlet posts. Part of the pedagogy here is to immerse them, as students, in a variety of technologies in the lectures that they may be using as educators. Together, we collaborated to find the most effective way to present all of this material as discrete lectures. Below is what we came up with. Would you still consider these lectures?

Interestingly, I don’t think we’ve quite strayed far from the Merriam-Webster definitions:

  • lecture: A discourse given before an audience or class especially for instruction
  • discourse: Formal and orderly and usually extended expression of thought on a subject. Connected speech or writing

While the course did include some interactive learning elements, these were not incorporated into lectures. It’s an interesting thought though.

  • How would you incorporate interactive exercises into lectures?
  • Does that still work within the definitions given above?

Maybe we can stretch the definition a little more. (Hmm. Perhaps in another blog post)

My takeaway here is that a lecture doesn’t have to be something given before a live class, or a simple narrated PowerPoint video online. As a course developer, my goal is to support my co-developer’s vision. But I am also serving the learning needs of students. As an online course developer, I have more flexibility about what a lecture can be. It makes sense to be open to more possibilities. I look forward to having more of these conversations with co-developers.

Stay flexible. Keep learning.

Assessment Design: The Case Against Extra Credit

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As a follow-up to discussing equity in grading and group work, Feldman (2019) offers a compelling case against the use of extra credit. “But wait a minute,” I can hear you saying, “Extra credit is optional—students have to opt-in if they want to do it! And it can be fun! What’s wrong with that?” Many instructors may think of extra credit as a way to benefit students and give them extra opportunities in a course, especially at the end of a term, to improve their grade, take on additional challenges, and demonstrate additional skills they have learned. (I know I thought about extra credit that way at one time!) However, there is more at play with extra credit than you might think. Let’s return to Feldman’s three pillars of equitable grades:

  1. “They are mathematically accurate, validly reflecting a student’s academic performance.
  2. They are bias-resistant, preventing biased subjectivity from infecting our grades.
  3. They motivate students to strive for academic success, persevere, accept struggles and setbacks, and to gain critical lifelong skills” (Feldman, p. 71).

With these three pillars in mind, let’s examine some potential issues with extra credit:

  1. Accuracy: There are many ways extra credit can obscure what information a grade includes. First, it can be used to incentivize certain behaviors, which obscures a grade by not assessing academic performance or learning. (For example, extra credit for turning things in on time.) Second, it can obscure whether a grade reflects what students know by turning grades into a commodity (more about this below). In this way, grades are a reflection of how many points students are able to accumulate, not necessarily how much they have learned or whether they have met all of a course’s learning outcomes.This kind of extra credit can unintentionally signal to students that their behavior and non-academic performance in a course is more important than their learning.
  2. Bias: Sometimes extra credit is awarded to incentivize students to participate in extra events or opportunities, like attending a webinar, guest lecture, local event, etc. However, in addition to treating grades like a commodity, this kind of incentive also makes it difficult for students without outside resources or help to engage. What about students without the money for event tickets, transportation, child or family care, and/or without the time away from work, family, etc.? They are unable to participate, even if they want to, due to external factors outside of their control. And often these are the students who could potentially benefit the most from additional points if they are already struggling because of these exact conditions. For extra credit that provides extra challenges beyond the course materials, only the students already doing well will be able to participate and benefit from the opportunity, additionally shutting out students who are already behind.
  3. Motivation: Having extra credit, especially at the end of the course, can also be damaging to student motivation, as it places an emphasis on grades and points instead of learning. For example, some students may prioritize obtaining a desired grade above learning important content, while other students may use extra credit to bolster a weak area they were unable to fully grasp, thereby giving up on learning that material entirely. Both of these potential mindsets set students up to focus on a product (grade) more than learning and any future perspectives they might have about their learning.

One additional issue of extra credit to consider is the additional work and time on instructors for both designing additional assignments and grading the extra work, especially at the end of a term when there is usually a plethora of assignments, exams, and projects to grade.

“If the work is important, require it; if it’s not, don’t include it in the grade.”

Feldman, p. 122.

So, what options can we give students that are more equitable as an alternative to extra credit? Instead of creating additional assignments, allow students to revise and resubmit work. This shift can help support students by encouraging them to learn from past mistakes, build on their learning, and see their growth over time. Revisions and resubmissions don’t have to only happen at the end of the term, so instructors can also consider timing of revisions based on course design, formative and summative assessment timing, and their own workloads. It also helps students who may be struggling with outside barriers to have additional attempts to complete work they may have missed. It also means that students cannot opt-out of important work or concepts because they cannot substitute those points from other areas of the course. Lastly, it saves the instructor time from designing and implementing additional assignments and complicated grading setups at the end of a term when instructors are often the busiest. While the use of extra credit is often from a place of good intentions, I hope this brief outline helps recontextualize how it may have a larger, negative impact in your course than you may have initially thought, as well as a strategy for replacing it in your course designs.

References

Feldman, J. (2019). Grading for equity: What it is, why it matters, and how it can transform schools and classrooms. Thousand Oaks, CA: Corwin.