In part one of this two-part blog series, we focused on setting the stage for a better feedback cycle by preparing students to receive feedback. In part two, we’ll discuss the remaining steps of the cycle- how to deliver feedback effectively and ensure students use it to improve.
In part one, we learned about the benefits of adding a preliminary step to your feedback system by preparing students to receive suggestions and view them as helpful and valuable rather than as criticism. If you haven’t read part one, I recommend doing so before continuing. This first crucial but often overlooked step involves fostering a growth mindset and creating an environment where students understand the value of feedback and learn to view it as a tool for improvement rather than criticism.
Step 2: Write Clear Learning Outcomes
The next step in the cycle is likely more familiar to teachers, as much focus in recent decades has been placed on developing and communicating clear, measurable learning outcomes when designing and delivering courses. Bloom’s Taxonomy is commonly used as a reference when determining learning outcomes and is often a starting point in backwards design strategy. Instructors and course designers must consider how a lesson, module, or course aligns with the learning objectives so that students are well-equipped to meet these outcomes via course content and activities. Sharing these expected outcomes with students, in the form of CLOs and rubrics, can help them to focus on what matters most and be better informed about the importance of each criterion. These outcomes should also inform instructors’ overall course map and lesson planning.
Another important consideration is ensuring that learning outcomes are measurable, which requires rewriting unmeasurable ones that begin with verbs such as understand, learn, appreciate, or grasp. A plethora of resources are available online to assist instructors and course designers who want to improve the measurability of their learning outcomes. These include our own Ecampus-created Bloom’s Taxonomy Revisited and a chart of active and measurable verbs from the OSU Center for Teaching and Learning that fit each taxonomy level.
Step 3: Provide Formative Practice & Assessments
The third step reminds us that student learning is also a cycle, overlapping and informing our feedback cycle. When Ecampus instructional designers build courses, we try to ensure instructors provide active learning opportunities that engage students and teach the content and skills needed to meet our learning objectives. We need to follow that up with ample practice assignments and assessments, such as low-stakes quizzes, discussions, and other activities to allow students to apply what they have learned. This in turn allows instructors to provide formative feedback that should ideally inform our students’ study time and guide them to correct errors or revisit content before being formally or summatively graded. Giving preliminary feedback also gives us time to adjust our teaching based on how students perform and hone in on what toreview before assessments. Providing practice tests or assignments or using exam wrappers, exit cards, or “muddiest point” surveys to collect your students’ feedback can also be an important practice that can help us improve our teaching.
Step 4: Make Feedback Timely and Actionable
Step four is two-fold, as both the timeliness and quality of the feedback we give are important. The best time to give feedback is when the student can still use it to improve future performance. When planning your term schedule, it can be useful to predict when you will need to block off time to provide feedback on crucial assignments and quizzes, as a delay for the instructor equates to a delay for students. Having clear due dates, reminding students of them, and sticking to the timetable by giving feedback promptly are important aspects of giving feedback.
To be effective, feedback must focus on moving learning forward. It should target the identified learning gap and suggest specific steps for the student to improve.. For a suggestion to be actionable, it should describe actions that will help the student do better without overloading them with too much information- choose a few actionable areas to focus on each time. Comments that praise students’ abilities, attitudes, or personalities are not as helpful as ones that give them concrete ways to improve their work.
Step 5: Give Time to Use Feedback and Incentive it
The last step in the cycle, giving students time to use the feedback provided, is often relegated to homework or ignored altogether. Feedback is most useful when students are required to view it and preferably do something with it, and by skipping this important step, the feedback might be ignored or glanced over perfunctorily and promptly forgotten. To close the loop, students must put the feedback to use. This can be the point where your feedback cycle sputters out, so be sure to make time to prioritize this final step. Students may need assistance in applying your feedback. Guiding students through the process, and providing scaffolds and models for using your feedback can be beneficial, especially during the initial attempts.
In my experience, it never hurts to incentivize this step: this can be as simple as adding points to an assignment for reflecting on the feedback given or giving extra credit opportunities around redone work. As a writing teacher, I required rewrites for work that scored below passing and offered to regrade any rewritten essays incorporating my detailed feedback. This proved to be a good solution, and while marking essays was definitely labor intensive, I was rewarded with very positive feedback from my students, often commenting that they learned a lot and improved significantly in my courses.
Considerations
A robust feedback cycle often includes opportunities for students to develop their own feedback skills by performing self-assessments and peer reviews. Self-assessment helps students in several ways, promoting metacognition and helping them learn to identify their own strengths and weaknesses. It also allows students to reflect on their study habits and motivation, manage self-directed learning, and develop transferable skills. Peer review also provides valuable practice honing their evaluative skills, using feedback techniques, and giving and receiving feedback, all skills they will find useful throughout adulthood. Both self-assessment and peer review give students a deeper understanding of the criteria teachers use to evaluate work, which can help them fine-tune their performance.
Giving and receiving feedback effectively is a key skill we all develop as we grow, and it helps us reflect on our performance, guide our future behavior, and fine-tune our practices. Later in life, feedback continues to be vital as we move into work and careers, getting feedback from the people we work for and with. As teachers, the most important aspect of our job is giving feedback that informs students how to improve and meet the learning outcomes to pass our courses. We soon learn, however, that giving feedback can be difficult for several reasons. Despite it being one of our primary job duties as educators, we may have received little training on how to give feedback or what effective feedback looks like. We also realize how time-consuming it can be to provide detailed feedback students need to improve. To make matters worse, we may find that students don’t do much with the feedback we spend so much time providing. Additionally, students may not respond well to feedback- they might become defensive, feel misunderstood, or worse, ignore the feedback altogether. This can set us up for an ineffective feedback process, which can be frustrating for both sides.
I taught ESL to international students from around the world for more than 10 years and have given a fair amount of feedback. Over many cycles, I developed a detailed and systematic approach for providing feedback that looked like this.
Gaps in this cycle can lead to frustration from both sides. Each step in the cycle is essential, so we’ll look at each in greater depth in this blog series. Today, we will focus on starting strong by preparing students to receive feedback, a crucial beginning that sets the stage for a healthy cycle.
Step 1: Prepare Students to Receive Feedback
An effective feedback cycle starts before the feedback is given by laying careful groundwork. The first and often-overlooked step in the cycle is preparing students to receive feedback, which takes planned, ongoing work. Various factors may influence whether students welcome feedback, including their self-confidence going into your course, their own self-concept and mindset as a learner, their working memory and learning capacity, how they view your feedback, and whether they feel they can trust you. Outside factors such as motivation and working memory are often beyond our control,butcreating an atmosphere of trust and safety in the classroom can positively support students. Student confidence and mindset are areas in which teachers can play a crucial supporting role.
Researcher Carol Dweck coined the term “growth mindset” after noticing that some students showed remarkable resilience when faced with hardship or failure. In contrast, others tended to easily become frustrated and angry, and tended to give up on tasks. She developed her theory of growth vs. fixed mindsets to explain and expound on the differences between these two mindsets. The chart below shows some of the features of each extreme, and we can easily see how a fixed mindset can limit students’ resilience and persistence when faced with difficulties.
Mindset directly impacts how students receive feedback. Research has shown that students who believe that their intelligence and abilities can be developed through hard work and dedication are more likely to put in the effort and persist through difficult tasks, while those who see intelligence as a fixed, unchangeable quality are more likely to see feedback as criticism and give up.
Developing a growth mindset can have transformative results for students, especially if they have grown up in a particularly fixed mindset environment. People with a growth mindset are more likely to seek out feedback and use it to improve their performance, while those with a fixed mindset may be more likely to ignore feedback or become defensive when receiving it. Those who receive praise for their effort and hard work, rather than just their innate abilities, are more likely to develop a growth mindset. This is because they come to see themselves as capable of improving through their own efforts, rather than just relying on their natural talents. A growth mindset also helps students learn to deal with failure and reframe it positively. It can be very difficult to receive a critique without tying our performance to our identity. Students must have some level of assurance that they will be safe taking risks and trying, without fear of being punished for failing.
Additionally, our own mindset affects how we view student effort, and we often, purposefully or not, convey those messages to students. Teachers with growth mindsets have a positive and statistically significant association with the development of their students’ growth mindsets. Our own mindset affects the type of feedback we are likely to provide, the amount of time we spend on giving feedback, and the way we view the abilities of our students.
These data suggest that taking the time to learn about and foster a growth mindset in ourselves and our students results in benefits for all. Teachers need to address the value of feedback early on in the learning process and repeatedly throughout the term or year, and couching our messaging to students in positive, growth-oriented language can bolster the feedback process and start students off on the right foot, prepared to improve.
Here are some concrete steps you can take to improve how your students will receive feedback:
Model a growth mindset through language and actions
Include growth-oriented statements in early messaging
Provide resources for students to learn more about growth vs. fixed mindsets
Discuss the value of feedback and incorporate it into lessons
Create an atmosphere of trust and safety that helps students feel comfortable trying new things
Teach that feedback is NOT a judgment of the person, but rather a judgment on the product or process
Ensure the feedback we give focuses on the product or process rather than the individual
Praise effort rather than intelligence
Make it clear that failure is part of learning and that feedback helps improve performance
Provide students with tools and strategies to plan, monitor, and evaluate their learning
Resources for learning more about growth mindset and how it relates to feedback:
Oregon State University has prioritized diversity, equity and inclusion efforts, and it is up to us as educators and those who support teaching and learning to actively co-create a culture that promotes tolerance and inclusion, for our students, our staff, and our community. To do this, we must challenge exclusion and commit to inclusive practices that promote real equity and extend opportunity to all students. University staff and instructors may be intentionally or unintentionally signaling their institution’s, their department’s, or their own levels of inclusion by the policies, rules, statements, systems, symbols, and representations they choose and use, so it is important to reassess what messages we are sending to students. While students may develop feelings of belonging on their own, it is more likely when the community actively, publicly, and earnestly offers a place at the table for everyone.
Ecampus strives to understand the unique issues faced by our online students and implement research-based solutions and strategies for increasing our students’ sense of belonging. Our commitment begins with high-quality, collaborative course design that enables instructors to work directly with the instructional design team to build interaction into course content, supplemented with faculty training opportunities to expose Ecampus instructors to a wide range of facilitation strategies that complement good design.
There are a few general conditions that provide a foundation for belonging that we should be aware of, backed by extensive research.
Support and flexibility
Online students choose our program for the flexibility it offers, and this often means that they are studying outside of business hours, at night and on the weekends. Likewise, their student support needs are likely to come at non-traditional times, so anticipating this and offering support services on demand and for extended times becomes important. Being aware of these needs and creating policies and practices that allow students to get the support they need in a timely manner can be a critical factor in online student success.
Representation
Students need to see themselves represented, both amongst the staff and faculty they interact with and in the course materials they use. When students from marginalized groups see people who openly share their identity or background, they are reassured that they, too, belong. OSU is committed to building and retaining a diverse workforce and has implemented several strategies towards this goal, including a suite of trainings including the Social Justice Education Initiative (SJEI) and Search Advocate program, among others. Faculty and course designers can contribute to these efforts by considering how course content serves to further amplify previously ignored or excluded voices by choosing to include rather than exclude diverse voices, images, perspectives, and ideas.
A safe environment that supports the conditions for learning
We support a safe learning environment when we actively challenge unhealthy beliefs about who can be successful and become more aware of behaviors that may harm others. In practice, this translates into making it clear that our school is a safe space and is not accepting of intolerance, bullying, stereotyping, or harassment. This effort is supported when faculty are knowledgeable about online learning best practices and work to welcome, inspire, engage, and mentor students learning online.
Encouragement and acknowledgement
When we create learning environments that combine high expectations and rigor, we can support students’ achievement by affirming their ability to excel. Recognizing barriers and helping students overcome hurdles helps them build strong identities as scholars. Acknowledging students’ intersecting identities, celebrating diversity, and fostering respectful relationships between students lets students know that they are a valued part of our community.
Additionally, we can help online students create a sense of community and connection to OSU, their peers, and their instructors. Small acts of inclusion can go a long way toward creating a warm, friendly, welcoming space for students.
Connecting with the university
Online students may identify more strongly as an online learner than an OSU student. They may feel unseen in comparison to on-campus students. This may be compounded when multiple, intersecting identities further this sense of disconnection. To combat this, we can strive to reinforce to our online students’ that they are indeed an important part of our community by welcoming new students, celebrating milestones and successes, and providing coaching, tutoring, and resources to support advancement and matriculation. Ecampus sends incoming students an OSU graduation tassel as a reminder that they are part of the OSU community and to encourage them to persevere throughout their studies.
Connecting with other students
Campus affinity organizations, such as OSU’s seven unique cultural centers, and clubs can offer students the chance to meet and become involved with students and staff who share their identity and/or interests. Peer mentorship programs can be another way of providing direct supportive connections to fellow students.
Connecting with support staff
Oftentimes, the first OSU representatives new students interact with are support staff who handle welcome or orientation programs, so they play a large role in setting the stage for belonging by being explicitly inclusive and communicating OSU’s commitment to DEI. Academic Advisors can be crucial to success, helping navigate the policies, procedures, and schedules online students must be aware of. Another key support role is that of the Success Coach, who works closely with students to identify barriers to success, find available resources, develop good study habits, and collaboratively build out plans to achieve academic goals. Online open houses, info sessions, newsletters and engagement events can strengthen online students’ sense of belonging, as can sharing relevant social media channels with online students, providing a substitute experience for on-campus visits and activities. Overall, it is important that university staff meet online students where they are, bringing the campus experience to them as much as possible via the LMS, social media, email, and Zoom.
Connecting with faculty
Undoubtedly, the group that has the most significant impact on online students’ experience of belonging is the faculty they learn from. Students resoundingly report that instructor interaction and feedback are the most influential aspects of online course satisfaction. This is reflective of the reality that instructors play several roles in online classrooms, serving as course manager, technical support, and social facilitator in addition to subject matter experts. This gives instructors of online courses many opportunities to influence how welcome students feel in their online courses, and they communicate this via the implicit and explicit tone of their communications, the learning materials and activities they choose, their course policies, and the feedback they provide.
The chart above, from the Student Academic Experience Survey 2022, echoes our internal Ecampus student survey results, with a large proportion of students indicating that instructor access is key to success and happiness in online courses.
Beginning with the syllabus, an instructor signals their own beliefs and attitude towards learning by both what they say and how they say it. If the course lacks face-to-face or synchronous meetings, online students must look at course design, learning materials, and instructor communications for clues about how included they can expect to be. Syllabi written in a warm, welcoming tone serves as an indicator that an instructor first and foremost cares about students, and simple tweaks to syllabus language can go a long way toward conveying this to students. Using language that references learning together, respecting differences, and building of community can reassure students that their instructor cares about them and wants them to succeed. Ecampus recently released updated online and hybrid syllabus templates for the 23-24 academic year, with some sections rewritten in a more inclusive and welcoming tone.
This short video by Ana Lu Fonseca, OSU Assistant Director of Diversity, highlights the importance of using inclusive and affirming language.
Course design and content is another area where instructors can have direct influence on students’ sense of belonging. Ecampus courses are designed via collaboration between an instructional designer and faculty developer, using our Ecampus Essentials as a guideline. Instructors who want to improve their online courses can ensure that they meet not only the essential standards but also the exemplary ones, which represent research-based best practices that help students have better outcomes when learning online.
Creating courses that are accessible for all students is a priority at Ecampus, and our designers often turn to the Universal Design for Learning (UDL) guidelines, which outline concrete steps to make courses more learner friendly for all students. Our OSU Canvas LMS also has built-in accessibility tools, including the UDOIT checker for faculty and Canvas’ own checker in the Rich Content Editor box, that can assist instructors in finding and fixing accessibility issues. We also have Ally, which checks the accessibility of course content, helps fix the content, and helps students by generating alternative forms of content.
Representation is another important factor related to belonging where faculty can have a significant influence. Instructional materials that reflect diverse perspectives can help students understand whose voices, perspectives, and contributions are deemed worthy, valued, and legitimate. Acknowledging and helping students understand how certain groups have contributed to or been left out of certain fields and areas of study is an important facet of challenging and countering negative stereotypes. Instructors can choose to include a wide range of images, stories, and voices in the learning materials for their courses. When students see themselves represented in the course in positive and inclusive ways, they are more likely to be engaged and willing to learn. If materials in a course present a limited viewpoint or show only a small fraction of human races, genders, nationalities, and experiences, students may struggle to find them relevant to their own lives.
Creating a sense of community within a course has a positive effect on students’ sense of belonging, and instructors have opportunities to foster community throughout the term. Structuring courses so that students have varied opportunities to interact with the instructor and fellow students is an important part of community building, especially in asynchronous courses. Group work, peer review, and collaborative projects can help students get to know their classmates, which is another component of belonging. Consider giving students chances to interact both academically and socially. This might include not just offering but actively inviting them to synchronous study sessions, happy hours, or office hours, assigning some group or pair work or peer reviews, or providing forums such as discussion boards or chat tools like Teams or Slack where students can informally interact.
An significant but often unstated role of an instructor in online courses is that of guide, helping students make sense of the course layout, format, and flow as well as framing the big picture when it comes to content and learning outcomes. This can take many overlapping and complementary forms, such as making announcements that recap the prior week or assignments and remind students what is coming and how it connects to the prior lessons, providing study guides, timelines, flowcharts or other big-picture supports, or helping steer online discussions in the right direction. Rubrics are another meaningful way to convey relative importance and weight of different aspects of graded work, with the added benefits of communicating clear expectations and making it easier to grade work fairly.
Related to serving as a guide to course materials, instructors can help students connect to their field of study in more personal and comprehensive ways. How an instructor chooses to address students can facilitate them seeing themselves as practitioners and experts, and by addressing them as future scientists (or artists or historians), can instill a measure of confidence in their self image. Course content can also be adapted to include clear connections to professionals in the field and professional organizations that might be of interest. Helping students become cognizant of the norms, vocabulary, and typical work conditions they can expect can help motivate and prepare students for life and work after graduation, and sets a foundation for belonging within their discipline and track.
Perhaps most important ways an instructor impacts student belonging is how they facilitate a course in progress. Regular communication and clear presence of the instructor within the online course site, along with timely and meaningful feedback on assignments, consistently rise to the top as critical for online student success. These findings underpin many of our Online Teaching Principles, a guide for faculty focusing on the art of facilitating courses online, developed in 2022 to complement our Ecampus Essentials. These principles include suggestions aligned with best practices that support creating an inclusive environment.
Feedback is one of the most critical ways instructors influence students’ learning, and research supports a 24-hour turnaround time for responding to questions during the week and a five-day turnaround for grading and feedback, both essential for online students to be able to progress through course content in a timely manner. How feedback is given is equally important- comments for improvement should be couched in positive and encouraging language, focusing on improvement rather than perfection. Carol Dweck’s concept of growth mindset can be a powerful lens through which to view providing feedback, as it focuses on attitudes towards failure as a part of learning, stressing potential and improvement rather than perfection. Multiple studies confirm that promoting a growth mindset can empower students to take initiative in their learning, build self-efficacy, be more resilient when facing difficulties, better regulate emotions, and persevere through stress and challenges. Instructors can encourage this mindset by framing failure as part of the learning process, praising effort over intelligence, avoiding negative language and insults, and reassuring students of their own capabilities.
Oregon State University’s commitment to diversity, equity, and inclusion requires the entire OSU community to commit to understanding how belonging can be nurtured and how inclusion can be extended or denied. When all students, employees, and community members have a seat at the table and feel welcomed, valued, and included, then we are succeeding. A recent update from Executive Director of Student Experiences & Engagement Damoni Wright and Associate Provost & Dean of Students Kevin Dougherty, sums it up well, “Social justice work cannot be done in a vacuum and cannot be done only in one or two departments, it must be understood, committed to, and integrated into every facet of our work, and we are dedicated to continuing our efforts to make this happen… Through our work together, we will continue to positively change our campus and support student success.” This is a goal we all contribute to daily, in many large and small ways, and is work that must continue to be prioritized and supported.
“Belonging is a universal human need that is fundamentally linked to learning and well-being. It describes an individual’s experience of feeling that they are, or are likely to be, accepted and respected as a valued contributor in a specific environment.”
Maslow’s Hierarchy of Needs is a helpful framework when discussing belonging, which falls in the middle, at level three, just above the basics for survival (level one: air, water, food, shelter) and safety (level 2: health, employment, family, security).
Have you heard the word belonging recently in reference to students and employees? At OSU, it seems to be popping up frequently in conversations and discussions, onboardings and trainings, online and off, becoming a buzzword for those concerned with teaching and learning, recruitment and outreach, employee satisfaction, and student success, and has become a focal point of our ongoing efforts towards diversity, equity, and inclusion. This increased focus on the concept of belonging at OSU is reflected in the university’s 2018 Innovate & Integrate: Plan for Inclusive Excellence, and is echoed by the 2021 Oregon Department of Education’s passing of the Every Student Belongs rule, which states, “It is the policy of the State Board of Education that all students, employees, and visitors in public schools are entitled to learn, work, and participate in an environment that is safe and free from discrimination, harassment, and intimidation.” These initiatives reflect a growing understanding that traditionally prevailing systems of power have historically marginalized certain groups and excluded them from many realms of life, including education, and prioritize a commitment to changing the status quo explicitly and with intention.
At Ecampus, belonging is an area of active study, and our effort to extend the feeling of belonging to our online students is an important part of our mission, vision, & values and our own Inclusive Excellence Strategic Plan’s goals. We realize that our Ecampus students come from a wide range of backgrounds, seek online learning for a variety of reasons, and comprise higher numbers of students from historically marginalized backgrounds, and thus, combined with the nature of online learning, can feel increased isolation and less of a sense of belonging than their on-campus peers.
What is belonging and why is it important?
Belonging is a complex, multi-layered, and changeable quality that is nonetheless very important for student success. Maslow’s Hierarchy of Needs places belonging in the category of psychological needs, just above the basic needs including food, water, air, safety, and shelter. While there are many definitions, the concept of belonging generally encompasses feeling safe, appreciated, welcomed, valued, and respected in a given situation. Humans learn to search for and interpret signals that they belong or do not belong when entering into new situations or contexts. Marginalized groups have had to learn to be cognizant of where and when they could expect to be excluded and on the alert for cues signaling such. Traditionally, educational institutions have been places of exclusionary practices, often closed to large groups in both policy and practice. Students from marginalized populations, facing this problematic history of exclusion, may be looking for signals and signs that indicate the extent to which they are valued and respected as members of the school community. Students may not be sure they will be accepted in institutions, departments, courses, and other school environments and may be consciously or unconsciously searching for such clues as reassurance that they do, in fact, belong.
Belonging is important for student success because it conveys a host of positive benefits and is a crucial aspect of educational accomplishment. When students find welcoming, inclusive attitudes, see others like themselves being accepted and thriving, and are made to feel safe, protected, supported, and valued, their sense of belonging increases, which in turn allows them to relax and be confident sharing more of their full selves. Students who have a strong sense of belonging show increased academic performance, better attendance, persistence, retention, and motivation, and less likelihood of dropping out. Dr. Terrill Strayhorn, Professor of Urban Education and Vice President for Academic and Student Affairs at LeMoyne-Owen College, in his book College Student’s Sense of Belonging, concludes that “deprivation of belonging in college prevents achievement and wellbeing, while satisfaction of college students’ sense of belonging is a key to educational success for all students.”
In education, as in our society at large, belonging is often related to larger systems that privilege and prefer certain groups and their ideas, beliefs, and ways of being. Those whose race, ethnicity, sexual identity, gender, class, indigeneity, language, or ability are not of the majority are especially likely to be anxious and “on alert” to othering, exclusion, bullying, and stereotyping. This can have dramatic negative short and long term effects, including lowered cognitive capacity, increased stress, and reduced persistence and achievement. Students who lack a sense of belonging may feel uncomfortable in class or group work, unable to concentrate, and may experience self-consciousness and worry, which makes it that much more difficult to attain higher-level needs such as self-confidence, recognition, respect, fulfillment, and achievement. When students face active discrimination, bullying, or other forms of harassment, they may become depressed, choose to disengage, drop courses, or discontinue studying. With such dire consequences, taking the time to understand and assist in ensuring all OSU students are made to feel welcomed and accepted is well worth the effort.
Why do online students sometimes feel less of a sense of belonging?
There are many contributing factors to the disparity between online and traditional students’ development of a sense of belonging, starting with the very nature of the modality in which they study. Students living and studying on campus often have more frequent contact with instructors, campus staff, and other students, both structured and impromptu, providing opportunities to build relationships that can enhance their sense of community and belonging. The pacing of on-campus courses tends to be predictable, with regular meetings during which students often have the chance to ask questions (and receive answers quickly) and get to know fellow students and instructors. Instructors have dedicated class time to review important concepts, check understanding, and provide opportunities for students to get to know them and their fellow students. The traditional on-campus experience is geared towards taking a diverse group of students and building a cohesive community in many ways- students have a wide array of support services available to them, many activities, sports, and clubs they can join, and have a host of opportunities to participate in the rich culture of OSU and in academic and social communities, most of which are easily accessible on campus. Indeed, the very nature of on-campus learning seeks to provide a community for traditional students, many of whom are young and leaving their own homes and communities for the first time.
In contrast, Ecampus courses are asynchronous, featuring no scheduled meeting times, as our students live around the USA and the world. While this format allows for increased access for students who cannot attend in person, the lack of face-to-face interaction can make it difficult for both students and instructors to make personal connections. Unless their courses are carefully designed to provide chances for interaction, conversation, collaboration, and community building, online students may not often interact with their instructors or peers. Online students can experience feelings of isolation, loneliness, and disengagement, which can greatly affect their sense of belonging as an OSU student as well as their success and performance.
Complicating things even further is the tendency to experience digital miscommunication, the concept that humans are less able to infer tone, underlying sentiment, and in general not understand nuance when communicating by text and online, to some extent due to the lack of context and/or visual clues one gets when interacting face to face. A 2016 literature review on the topic of establishing community in online courses found digital communication to be a consistent issue, noting “…the absence of visual meaning-making cues such as gesture, voice tone, and immediate interaction can frustrate students and lead to feelings of isolation and disconnectedness in an online classroom” and recommended that instructors who teach online learn the nuances of these different communication needs.
It must be noted that some online students, who may be older, working full or part time, caring for family, or otherwise already leading (sometimes overly) full lives do not particularly want or need the sense of community that younger traditional students may seek out from their university. They may have little time to devote to community building and little interest in superfluous interaction, shying away from an increased social burden they may not have time and energy to fully commit to. Since we cannot know in advance the detailed makeup of our student body, planning with an assumption that creating belonging is an important aspect of our approach serves online students best.
Stay tuned for Part 2: What can we do to help? for research-based strategies you can use to improve belonging and inclusion.
Announcements are among the most basic yet effective ways to communicate with students, whether in person or online. In our Ecampus asynchronous online courses, announcements are often the primary way instructors pass on important information to students and can be a formidable tool for fostering instructor presence. They can be used to welcome and orient students, summarize and reiterate key concepts, and remind students about upcoming assignments, projects, and exams. Some instructors send out weekly announcements that reflect on the prior week and provide general feedback on student performance, while others only use announcements for course related logistics such as schedule changes or instructor unavailability. No matter how you use announcements, the following suggestions can help ensure you are leveraging the power of the announcements feature in Canvas.
Best Practices
Keep announcements concise. Students have a limited amount of cognitive capacity and lengthy announcements may not be read in full.
Consider your purpose before composing and resist the urge to rehash what you have written elsewhere.
If you need to remind students of an assignment, consider linking to the instructions rather than rehashing them in the body of the announcement.
Send announcements on a regular schedule. If you plan to send weekly announcements, do so on the same day of the week and general time if possible.
Sending out a recap of the prior week and preview of what to expect in the upcoming week is most valuable if sent at the beginning of the week. If you start your course week on Monday, send your announcements on Monday mornings.
Give announcements meaningful titles to reflect the content of the announcement. Labeling announcements as “week X update”, “Important date change for assignment X”, or another such descriptive title will help students find the correct announcement if they need to revisit it.
Canvas Tips
Delete old announcements from imported course content. Old announcements from previous courses or instructors copy over when a Canvas course is copied and are visible to students in the announcements tab unless deleted, including your own prior term announcements or those from a previous instructor. This could be very confusing for students as some instructors provide the class with quiz or test answers or information about exams in announcements that may be disadvantageous for current term students to read.
Schedule out your announcements in advance using ‘delay posting’ (see image below). If you do want to reuse announcements imported from a previous term, be sure to open each message, edit the content for the current term, and choose when you would like to post each one. New announcements can also be scheduled to post on whatever day and time you choose.
You can set up your homepage to show recent announcements at the top of the page, ensuring students see them when logging into the course (see below). Go to the main Settings menu item at the bottom left course menu. From there, scroll down and click the “more options” link at the bottom. You’ll then see further course options- click the box next to “Show recent announcements…” and then choose how many to display. Don’t forget to save your choices by clicking “Update Course Details”.
In December 2021, CNN published a news story that went viral, featuring a Tennessee professor who hid in his syllabus a combination that led to a locker with a crisp $50 bill for the taking. When he announced at the end of the term that not a single student had claimed the prize, few were actually surprised. Hiding an Easter egg of this sort in the text of your syllabus is certainly a fun idea and a nice bonus for the most diligent student(s) who might find it, but there are other ways to get students to read what could arguably be the most important document in your course.
A course syllabus has traditionally served many overlapping purposes. From an institutional perspective, a syllabus is a vehicle for sharing important policies, rules, and resources available to students. At some institutions, syllabi can be considered contracts between the instructors and students. For the instructor of the course, the syllabus serves as a published planning document, typically listing important information about the course such as dates, times, and locations of classes, office hours, required and supplemental materials and texts, course schedule and activities, learning goals or outcomes, descriptions of grading, and course or departmental policies. In addition to listing basic elements of the course, syllabi often include instructor contact information and explicitly provide course expectations and how to succeed in the course. One inclusion that has recently become important for OSU instructors to remember when creating syllabi is the recently passed Oregon Bill requiring schools to publish all materials costs and fees associated with a course.
As students generally receive the syllabus in advance of or at the beginning of a course, it often serves as an introduction to the class and the professor. Students might get their first impression of the course and instructor based on this single document and it may weigh heavily in a student’s decision to register for or drop a course. Students often return to this foundational document throughout the course for guidance, and as such, it is important to make it easy to access repeatedly. Yet despite the fact that a syllabus is such an important document, unless there is a syllabus quiz they must take, students often merely skim or even skip reading it altogether. However, there are a few tips you can follow to make your syllabus more attractive and increase the chance that it will be read. Making your syllabus more visually appealing, providing a video tour or infographic, and using inclusive language with a warm tone are three student-friendly ways of increasing the likelihood of students reading the full document, and, coincidentally, have a positive effect on student impressions of the instructor.
Student-friendly Strategies for Increasing Readership
1- Make it Visually Appealing
One way to increase the likelihood of your students actually perusing your syllabus at length is to make it visually appealing. If your syllabus could have been created with an old fashioned typewriter, you are missing out on a chance to use new tools to make a more modern and interactive document.
Most students today already spend up to several hours a day reading, watching, and responding to online social media content, so asking students to read a text-heavy document can backfire due to overload. Enticing readers to take a closer look with interesting images and visuals such as graphs or diagrams, along with visually appealing organization, can be an effective strategy. Take a look at the sample redesigned syllabus above to see how one professor, Dr. Jenks, changed the format of hers to make it more visually appealing and readable. You don’t have to be a great designer to redo your own syllabus, as there are plenty of free templates available online (see resources below).
A beautifully designed syllabus can often open the door, encouraging text-weary students to take a look, but design alone will probably not keep them reading for long. Strategies employed in teaching reading are relevant in the discussion of syllabus language and design. Just as you would in an essay, writing a great opening or ‘hook’ can grab the reader’s attention and motivate them to continue reading. When deciding how to design a syllabus, instructors may want to consider using signaling (visually reinforcing important concepts), segmenting (chunking information into smaller units for better comprehension), and weeding (ridding of extraneous information), all of which can help create a concise yet effective document. Placing the most important information first for those inclined to give your document only a cursory glance is another great idea. Also, remember to ensure that your design does not interfere with and preferably increases accessibility. Additionally, some students might need a purely text document, so providing your syllabus in several ways is best practice.
You are probably already aware that if given the choice, many students tend to choose to view videos more often than read text documents. Recent research suggests that students increasingly expect video content to be part of their learning experience. You can use this to your advantage by recording a video tour of your syllabus to supplement the digital or physical document. Especially in Ecampus asynchronous courses where most of the work will be performed in Canvas, walking through the highlights of your syllabus and connecting what is written there to the pages, modules, and assignments in the Canvas course can help students gain a big picture view of the course and prevent questions later.
Especially in Ecampus asynchronous courses where most of the work will be performed in Canvas, walking through the highlights of your syllabus and connecting what is written there to the pages, modules, and assignments in the Canvas course can help students gain a big picture view of the course and prevent questions later. Using a video to introduce your course can help students better comprehend and remember the important parts of your syllabus by activating both the visual (pictorial) and auditory (verbal) processing channels that working memory uses. The same strategies mentioned as important for designing a visual syllabus can be employed (signaling, chunking, and weeding) to ensure viewers are not overwhelmed. This is one of the most effective ways to introduce your course to new students, with the added value of enhancing your instructor presence. It’s not as difficult as you may assume- OSU’s Canvas LMS has a built-in video recording tool, Kaltura Capture, with which you can create a screencast video.
Another option is to try something completely new- turning your staid, static syllabus into an infographic. Infographics have become more popular with the advent of quite a few online tools that provide a multitude of templates with simple drag and drop functionality, enabling instructors to reimagine how their syllabus information is presented (see below for resources). Infographics are appealing as a supplementary document even when a text version is evident, as they distill the elements of a course into easily presentable and understandable chunks, highlighting important information and saving longer descriptions for later.
Sample infographic based on this article
3- Consider your Tone and Wording
Another way to encourage students to read the entire syllabus in your course is to consider how the tone of the text is understood from the students’ perspective. Writing your syllabus in a warm (student-focused) tone communicates to students that you care about them as individuals and are rooting for them to succeed, which in turn motivates them to want to succeed, whereas writing in a cool (content focused) tone can negatively impact students’ perceptions of the instructor and the course. There may be some hesitancy among instructors to shift from what is typically considered ‘proper’ academic language due to a conception that a syllabus should model this type of language. Some may be concerned that using informal or conversational language may muddy power dynamics, preferring an instructor-as-expert approach and mirroring that in their syllabus.
While this may be the established norm, there are compelling reasons to tweak your writing style when drafting this first contact between instructor and students. Whereas in past decades teachers might have been expected to produce standard syllabi with purely academic, formal language, the more recent focus on concepts such as inclusivity, promoting diversity, and working toward equity has spurred many to take a closer look at how their syllabus language and presentation affects students and their sense of belonging when accessing higher education. Interestingly, using warmer language in your syllabus can actually impact how motivated students perceive YOU to be as well. Research from Richard J. Harnish and K. Robert Bridges determined that “a syllabus written in a friendly rather than unfriendly tone evoked perceptions of the instructor being more caring, more approachable, and more motivated to teach the course.” Recent research from OSU’s own Regan A. R. Gerung and Nicole R. Galardi supports this, finding that syllabi written in a warm, friendly tone rather than a cooler, more academic tone tend to be viewed more positively (and resulted in more positive teacher ratings in evaluations). Instructors are often missing out on a wonderful opportunity to invite students into a mutually respectful class experience by distancing themselves by using an overly cold and academic tone in their syllabus.
OSU has expressed a strong commitment to using inclusive and affirming language, recognizing that how we use language reflects how we view the world and impacts others’ sense of belonging.One of the first things to consider is your audience- are you teaching a freshman level intro course, where students may be entering the world of formal academia for the first time? Many OSU Ecampus students identify as first generation college students or non-native English speakers, which might impact how they interpret the writing in your syllabus. If your syllabus uses language that seems cold, distant, formal, or unwieldy due to overly complex structures and style, students may fail to understand, become disinterested, and/or discontinue their reading of your syllabus. Are you teaching graduate students who might have a better comprehension of academic language? Even if you are, your syllabus may not be the place to showcase this type of language, which can impact comprehension.
In addition to how friendly your tone is, consider the underlying message sent by how you choose to discuss subjects, especially aspects that are traditionally the sole purview of the instructor, such as the turning in of work, granting extensions or incompletes, and grading policies. If a syllabus contains frequent mentions of the penalties students will face, punitive measures that will be taken, or absolutes that will be enforced, students may be put off and decide the instructor is authoritarian, controlling, or overly strict. A lack of flexibility can seem particularly uncaring, causing students to be less likely to reach out if they encounter difficulties that may impact their ability to turn in work on time and participate fully. Instead, consider how you could offer more student friendly policies that offer students flexibility, choice, and empathy for students’ complicated lives.
The key, as in most areas of life, is finding the right balance that represents what you want to convey to students. The image below, taken from the OSU Center for Teaching and Learning publication Pedagogical Pragmatics (P2): Writing a Warm SYLLABUS, shows some examples of cool vs. warm syllabus statements. Small changes in wording can be enough to convey warmth and friendliness.
8/2021 This work is licensed under a Creative Commons Attribution -NonCommercial 4.0 International License WEB: Ctl.oregonstate.edu; TWITTER: @OSUteaching; BLOG: https://blogs.oregonstate.edu/osuteaching
Looking to improve your syllabus? Check out these resources:
Gauge how student- or content-focused your own syllabus is using this syllabus rubric, complete with user guide, from University of Virginia’s Center for Teaching Excellence
“Annotation provides information, making knowledge more accessible. Annotation shares commentary, making both expert opinion and everyday perspective more transparent. Annotation sparks conversation, making our dialogue – about art, religion, culture, politics, and research – more interactive. Annotation expresses power, making civic life more robust and participatory. And annotation aids learning, augmenting our intellect, cognition, and collaboration. This is why annotation matters.”
When you think back to your early college years, you may remember your professor assigning a text to annotate. Annotating a text has long been a common task in higher education, one that ideally promotes deeper reading, interaction with, and comprehension of important texts. Annotation assignments vary widely but the traditional paper-based type of annotation asks readers to respond to a text as it is read, physically marking or highlighting the text itself and perhaps writing in the margins. This approach allows students to enter into a dialogue with the text by recording their responses to the text, adding reflections or critiques, and anchoring those reactions to a specific place in the text. When students annotate a text, they are working their way through skills that span the levels of Bloom’s Taxonomy, from remembering to predicting, connecting, analysing, and evaluating. Annotation, at its best, encourages active engagement with a text beyond the surface level, promoting deeper critical thinking and stronger retention of concepts.
While this is, of course, fantastic individual practice, the nature of traditional annotation assignments is primarily solitary. Today’s classrooms place more of an emphasis on 21st century skills such as group and collaborative study, and new digital tools have been developed that have revolutionized what, how, and with whom we can annotate. So-called social annotation has picked up speed with the growing popularity of two major players, Perusall and Hypothes.is, bolstered by the sudden shift to remote learning in 2020. Online instructors seeking ways to replicate the back and forth, robust discussion of a face-to-face class have found these tools a fitting substitute, and the asynchronous format of the discussion means these tools have a place in all modalities.
Equity, Inclusion, & Community
“As a teaching method, critical social annotation allows for equitable conversations to unfold in-line with the knowledge being presented in course texts. In this way, it can potentially subvert or even redress instances of inequity in course content.”
Social annotation platforms increase equity and inclusion in a course in several ways. Digital annotation platforms offer students a variety of ways to connect with material, allowing students to post links, images, video, and more in response to the text, their peers, and other annotators. By putting students’ ideas front and center, social annotation can empower learners to take initiative and experience more feelings of control over their educational process. Unlike the fast paced back and forth of traditional face-to-face discussions, the nature of digital social annotation allows students more time to engage with the text and to take as long as they need to post and respond (within the assignment boundaries). Additionally, the major platforms discussed in this post feature easy-to-use controls that require little technical expertise to use. They also boast comprehensive accessibility features that combine to provide inclusivity to a wide range of student needs.
Social Annotation as Collective Construction of Meaning
One major difference between today’s digital social annotation and traditional solitary practice is that when students in a particular class collectively annotate a text using one of the digital platforms available today, they are actively building knowledge and understanding as a group. By sharing the document for collective annotation, the act of annotating itself becomes a social activity and contributes to the interaction of individuals within the group. Socially annotating a text is one of the best ways to encourage close and active reading skills, with many studies reporting higher levels of student comprehension of socially annotated materials. Students who collectively annotate a text are entering into an exchange of questions, opinions, perspectives, and reactions to a text, engaging in a discourse with their peers (and facilitator, usually) and by extension learning from and with them. The process of a social annotation assignment allows students to see knowledge creation in action and become co-creators.
Use of social annotation in asynchronous online courses can also increase sociability within an otherwise geographically remote, disparate group of students. Asynchronous instructors sometimes struggle to provide opportunities for real social interaction and building of community given the limits of the modality. An often unstated goal of higher education is to socialize students to academic community norms, and social annotation allows students to experience and practice some of these. For example, students annotating collectively learn appropriate language for responding to peers’ ideas and criticisms, develop online academic social identities, and gain experience with navigating power dynamics within the higher education classroom.
Ready to Try It Out?
Adding social annotation to a course involves matching the task to your learning outcomes, deciding which readings would be best suited to annotation, and choosing your online annotation platform.
Assignments can be tailored to meet a variety of instructional purposes and goals:
Recognizing formatting of various documents
Providing background or contextual information
Learning academic norms for responding to peers- supporting, agreeing, disagreeing
Drafting questions and responses that are rigorous and meaningful
Determining main points vs. supporting details
Distinguishing fact from opinion
Identifying themes, tone, biases, author’s purpose, rhetorical devices, etc.
Learning and practicing discipline-specific writing and reading conventions
Connecting the material to the field of study, to their own practice, or to other course materials
Developing evaluative and analytical skills
Considering differing perspectives and viewpoints in constructing knowledge
Facilitating a deeper understanding of difficult passages
Some best practices to consider when using collective annotation online:
Remind students that they have already practiced annotation in their everyday lives (reading and making your own notes in your inherited cookbook, reading your teacher’s remarks on your essay, leaving comments on a colleague’s report)
Model annotation with a fun text first
Seed the reading with your own comments, questions, and notes to help guide students
Situate the social annotation assignment within the context of the course and make clear the intentions you have for the activity
If the activity is to be graded, be sure students know the grading criteria, preferably by providing a rubric
Annotation assignments are ideal for small group activities, and some platforms automatically create groups
Be prepared to provide guidelines for behavior and etiquette among students and to need to enforce these guidelines if students step out of line
Monitor the discussion and provide nudges, likes, upvotes, or validations, and otherwise engage with the dialogue throughout the assignment
If the platform allows tagging, do so- students get notified when someone responds to their post or asks a question, a convenience which increases the likelihood of them returning to the assignment for further interaction
Social Annotation Tools: The Major Players
Perusall (stand-alone site/integrated into various LMS, including canvas)
Perusall is a collective annotation platform developed by Harvard University following a major research initiative into online collective annotation. Perusall offers free accounts for teachers and students at the basic level with options for institutions to integrate the tool into their LMS. The platform allows educators to use Perusall directly for stand-alone courses and upload their own materials for annotation as well as partner with their textbook catalog to purchase and annotate textbooks directly. For integrated LMS users, Perusall offers seamless grade pass back and options for pass/no pass grading as well as a robust automatic AI grading system that saves time and effort. Some instructors have also used Perusall for peer review to great effect using student-uploaded documents. *recommended tool for Ecampus courses
Hypothes.is is a groundbreaking new tool that bypasses restrictions of the classroom and enables anyone anywhere to annotate any webpage via a unique delivery system- as a browser extension that creates a layer over any webpage. This open source, free tool can revolutionize how we view and interact with web pages as well as texts by allowing us to save our annotations privately as well as publicly, inviting the world at large to socially annotate with us. Hypothes.is is also available as an integrated tool in most LMSs. The company also hosts the AnnotatED community, a group of users that hosts events, studies, and conferences to learn best practices for the tool. *recommended tool for research with a wider audience.
Love it or hate it, group work is an important part of education. Learning to work cooperatively with diverse people is a core 21st century skill, one which employers increasingly value and expect new workers to have mastered. Experience gathered from group work in educational settings directly transfers to and prepares students for successful collaboration in work teams. By collaborating in teams, students learn a wide range of discrete as well as soft skills that make group work worth the effort, including those below.
Technology skills
Social skills
Self-awareness
Empathy
Coping with stress
Creating work plans and schedules
Forecasting needs and hurdles
Time management & meeting deadlines
Working with difficult personalities
Managing & navigating unmet expectations
Following up & messaging
Accountability
Leadership
Development of academic/professional voice
Pedagogically, group work supports a constructivist approach to learning, in which students contribute to the learning environment, build knowledge both individually and collectively, and co-create the classroom environment. Constructivist theory posits that learning is a social process and values student interaction with and contributions to collective knowledge. Group work and student collaboration are foundational methods in constructivist classrooms that help students develop the knowledge and skills that allow them to meet learning objectives. Additionally, group work is seen as a key element of student-student interaction.
Considerations for Successful Groups
The first thing instructors should consider when planning to incorporate group work is to reflect on WHY they are assigning it- as an objective of learning or as a means of learning. Group work for the purpose of learning collectively, producing collaboratively, or for gaining experience working cooperatively are all valid reasons to include group work.
Additionally, instructors must consider the limits of the asynchronous modality when creating group assignments. We all know how difficult it can be if the group you end up working in is not harmonious; For students in asynchronous online courses, group work can be even more difficult, with challenges like different time zones, different daily schedules, and lack of face to face collaboration opportunities. Even the most thoughtfully designed group activities can run into problems. What happens when one student fails to contribute? Do the other group members take up the slack and cover for their absent partner? How should a group handle an overbearing group member who takes on more than their fair share of the project? Anticipating the potential hurdles that may arise when planning the group project and incorporating support and resources for struggling groups can alleviate these barriers to a large degree.
An important consideration when creating group assignments is Conrad & Donaldson’s Phases of Engagement model, which advises instructors to structure group work so that students can build up group cohesion through low-stakes activities like icebreakers, introductions, and discussion forum posting towards the beginning of the term before ramping up to more complicated collaborative projects. This scaffolding of tasks helps groups bond and build community among members, facilitating better working relationships and the trust necessary to work through the intricacies of a complex group project. The theory can be helpful when approaching a series of courses within a specific degree program as well, moving from simple group projects in lower division courses to co-facilitating and transformative ongoing engagement at the upper levels.
Another model that can help instructors understand how to structure group work is Peter Lencioni’s Five Dysfunctions of a Team, which describes a pyramid of features that are required for groups to function effectively. Lencioni claims that trust is the foundation of any functioning group, followed in ascending order by managing conflict through healthy discourse, ensuring commitment and buy-in, providing a method of accountability for team members, and a focus on collective results over personal prestige. Avoiding dysfunction by clearly structuring group work to anticipate and provide tools for dealing with these problems can ensure teams get off on the right footing and can work together smoothly.
Additionally, instructors should consider the type of collaboration that is common within their own discipline, whether it be performing distinct roles within a team or more general projects requiring cooperation. Designers often work together creatively to develop and improve products; medical teams must work collectively but in distinct roles to serve patients; computer software developers must be able to distribute work and manage tight deadlines; public-facing personnel must be able to amicably respond to a range of customer behaviors. Connecting group work explicitly to real-world work scenarios helps students see the value and relevance of their learning, which helps increase engagement and dedication. Structuring group projects to mimic the type of work tasks they can anticipate also provides the added value of preparing students for scenarios they will actually be faced with on the job.
Finally, since asynchronous group work relies heavily on technology, ensure that the technology to be used by the group is familiar or can be mastered quickly. Provide detailed instructions or tutorials for how to use the technology, plan for how to handle issues students might face with technology, and share resources they can tap should they run into problems. University instructional technology support can be linked to, and websites and apps often offer training videos.
Types of group work
Pair/partner work
Informal cooperative active learning
Group essays or projects
Group presentations
Setting groups up for success
Set up groups of the right size, preferably with an odd number of participants
Make groups heterogenous to encourage peer-to-peer learning
Provide opportunities for students to activate their unique background knowledge and perspectives
Provide detailed instructions for group interaction expectations
Provide guidance on strategies for dividing the workload, such as setting up roles (ie: organizer, recorder, liaison, etc.)
Provide detailed instructions and rubrics for expected process and product
Split the grade for group work between collective and individual grades
Build in check-ins with instructor early on and midway
Plan for interventions if groups are not functioning well
Allow team members to evaluate each other’s and their own performance for contribution, cooperation, & timeliness
