The following is a guest blog post from Aimee L. Lomeli Garcia, MLA. Aimee completed an Instructional Design internship with OSU Ecampus during the Fall of 2022.

Have you ever found yourself reading the same paragraph over and over again only to not retain any information? Or been so overwhelmed with the content you’re trying to read that you’re unable to absorb any of it? Odds are that it may not just be the content you’re trying to read; it may be the way the information is laid out. One way to help read and retain information is to make the text more readable.

Making information readable in your online course can seem overwhelming, but there are a few steps that you can take to make the content more digestible for students.

What is Readability?

First off – what is readability?  Readability is defined as “the ease in which a reader can comprehend text” (Calonia, 2020). Readability is a vital aspect to keep in mind as you design online courses. It not only makes the content of the class easier to read but increases the likelihood that students will understand the faculty’s content through lectures and discussions.  Better readability also decreases the risk of students misunderstanding the content, experiencing frustration, and increases the risk of students becoming disinterested in interacting with the course.  Though there are multiple options to make content more readable, there are five ways that you can adapt the content in your course: chunking content, using whitespace, avoiding wordiness, creating infographics, and utilizing color.

Chunking Content

What does “chunking content” mean? Chunking means breaking content into smaller chunks to make it easier to understand. This strategy originates from the field of cognitive psychology, which has proven that the human brain can “process, understand, and remember information better when broken into smaller pieces” (Moran, 2016).

Let’s demonstrate!

Below are the first two paragraphs of Harry Potter and the Sorcerer’s Stone by J.K. Rowling:

Chapter One
The Boy Who Lived
Mr. and Mrs. Dursley, of number four, Privet Drive, were proud to say that they were perfectly normal, thank you very much. They were the last people you’d expect to be involved in anything strange or mysterious because they just didn’t hold with such nonsense.

When reading through this excerpt, it’s easy for your eyes to scan through the information without comprehending it.  There are a few common methods that will help with chunking your material: make your paragraphs shorter, add space between your paragraphs, and develop clear hierarchies of text.

Utilizing these methods, let’s make this paragraph more readable:

Chapter One

The Boy Who Lived

Mr. and Mrs. Dursley, of number four, Privet Drive, were proud to say that they were perfectly normal, thank you very much. They were the last people you’d expect to be involved in anything strange or mysterious, because they just didn’t hold with such nonsense.

Using Whitespace

Whitespace is defined as “empty space between and around elements of a page” (Babich, 2017). Whitespace creates a backdrop or frame to make your content easier to read.  Like chunking information, whitespace allows the eye to find information easily.  Take these slides for example:

“Plastic Coffee Cup on Book” by Anna Shvets from Pexels

Do you notice how much easier it is to read the different types of coffee drinks on the slide that has more white space? In a study done by Wichita State University, research confirmed that increasing the amount of whitespace actually improves reading comprehension!

Avoiding Wordiness

We’ve all experienced reading material that has excessive wordiness. In a manner of speaking, “wordiness means using more words than necessary within a sentence, especially short, vague words that do not add much meaning” (Eliminating Wordiness, 2022). Unfortunately, the overuse of unnecessary words can muddle ideas and cause confusion for students.

To decrease wordiness, focus on the key points you want to convey and use an active voice instead of a passive voice. Consider the following example:

All of the students who are new to this university are required ot attend an orientatin that has been scheduled for December 1st.”

When reading this sentence, it’s difficult to decipher what the necessary information is for the reader to understand. Instead, let’s focus on the key points and use an active voice in this sentence:

“New students are required to attend orientation on December 1st.”

Here, we eliminated the unnecessary wording, allowing readers to understand the message the sentence is trying to convey.

Use Visuals

Pictures speak louder than words! Using visual media, such as infographics, pictures, videos, animations, and films, make content easier for students to understand and could decrease the amount of writing you have to do for the class! You can obtain visual media through free online resources such as Pexels, Pixabay, or Openverse or created on your own (Canva is a favorite for me).

So, instead of using this:

Cells are the building blocks of life. A cell is composed of cytoplasm, a nucleus, ribosomes, and mitochondria. Cytoplasm is made up of a jell-like structure that contains the contents of the cell. The nucleus serves as the command center and is typically the largest part of the inside of the cell. Ribosomes are tiny parts of the cell that make proteins and mitochondria are jelly-bean shaped and create energy from the food we eat.

Try this!

Labeled animal cell
Image by brgfx on Freepik

Color

Color makes a significant impact on the readability of your page. This can be easy to overlook, as we typically use the standard black font/white background combination. However, adding color to words or backgrounds can bring attention to a message you’re trying to convey. There are ways to do this successfully and ways to add color poorly.

Color choice example - difficult to read.

Looking at the red text on the first example can be challenging for someone with no vision issues. Imagine the difficulty students who have a visual impairment can have – in particular, red/green color blindness.

On the second example, having a text color that is nearly the same shade as the background can make reading the text nearly impossible. It takes effort to read the quote in the example – can you imagine reading a scholarly journal with the same formatting?

Don’t let these examples dissuade you from trying text colors and backgrounds! To verify if a color combination is readable, visit the Contrast Checker page, enter the RGB or RYB codes and the website will notify you if the color combinations are reader-friendly.

Color showing higher contrast

Conclusion

Drafting your site can be overwhelming when considering readability, but there are several steps you can take to make the course content easier to understand.

  • Chunking content helps break text into smaller pieces so content is easier for students to digest.
  • Whitespace provides empty space for your content to pop
  • Avoiding wordiness can make your content and message clearer
  • Using visuals allows you to utilize pictures, videos, infographics, and other media to convey content
  • Strategic use of color on your page can make reading the material more comfortable and less straining for all students, including those with vision impairments.

Below are links to resources and tools if you’d like to dive into more information about readability and the impact it has on the success of students of online students. Thanks for reading!

References

Babich, N. (2017, June 30). The power of whitespace. UX Planet. Retrieved November 28, 2022, from https://uxplanet.org/the-power-of-whitespace-a1a95e45f82b

Calonia, J. (2020, September 2). What is readability? Grammarly Blog. Retrieved November 28, 2022, from https://www.grammarly.com/blog/readability/

Eliminating wordiness. (2022). Hamilton College. Retrieved November 28, 2022, from https://www.hamilton.edu/academics/centers/writing/writing-resources/eliminating-wordiness

Moran, K. (2016, March 20). How chunking helps content processing. Nielsen Norman Group. Retrieved November 28, 2022, from https://www.nngroup.com/articles/chunking/

Sabo, C. (2018, June 19). Getting started guide: using infographics for teaching and learning. Learning Technologies. Retrieved November 28, 2022, from http://www.codlearningtech.org/2018/06/19/getting-started-guide-using-infographics-for-teaching-and-learning/

Wordiness. (2022). Las Positas College Reading & Writing Center. Retrieved November 28, 2022, from http://www.laspositascollege.edu/raw/wordiness.php#:~:text=Wordiness%20means%20using%20more%20words,main%20focus%20of%20the%20sentence

As a new term begins, we are often thinking about the logistics of our courses, the Syllabus and course schedule, and ensuring everything is working properly. For our students, these early weeks set the tone for what they might expect from their courses and from their instructors. Your first announcement, the language and tone in the Syllabus, how you greet incoming students – these small actions all help to create a welcoming environment for your course. When students feel included in a positive course climate, they are more motivated and engaged in learning.

In the weeks ahead, some students will likely reach out to you with concerns or information about major events going on in their lives. Faculty are often the first to hear of health issues, death in the family, deployment, financial matters, and a variety of mental health concerns and needs. In prior surveys, Ecampus students have shared that the most important relationship in their college career is with their instructor(s), rated higher than their advisors or other student support professionals around campus. When life happens, you are often the first person a student thinks to reach out to for support and direction. Last year, Ecampus put forth the Online Teaching Principles, derived from research-based best practices. The principle “Reach Out and Refer” directly relates to what we can do when our students need some additional support.

Check in with students who may be struggling, and refer students to the appropriate technology, academic or student support services in response to their articulated or observed needs.

Oregon State University Ecampus, Online Teaching Principle: Reach Out And Refer

When students reach out, your care, concern for their well-being, and support is sometimes enough to help the student. That may look like an assignment extension, acknowledgement of their circumstances, setting up a time to speak, or a variety of other measures. At other times, there are situations when making a referral to the appropriate resource or department is the best course of action. In these instances, it is important to remain calm and formulate a plan.

OSU’s Counseling & Psychological Services (CAPS) department shares the following about making student referrals:

When to Make A Referral

There are situations when making a referral is the best option for both you and the student. For example:

  • You know that you can’t handle the request or the behavior. There are limits to the kinds of help a faculty or staff member can provide.
  • You believe that personality differences will interfere with your ability to help.
  • You know the student personally and believe that you could not be objective.
  • You feel overwhelmed, pressed for time, or stressed.
  • The student acknowledges a problem but is reluctant to discuss it with you.
  • After working with the student for some time, you realize that you don’t know how to proceed.
  • The student’s problems are better handled through services such as CAPS, Financial Aid, the Registrar’s Office, Affirmative Action, or Legal Advising.

How to Make a Referral

Some people accept a referral for professional help more easily than others do.  Here are some tips for making a successful referral.

  • Let the student know that it is not necessary to know exactly what is wrong in order to seek assistance.
  • Assure the student that seeking help does not necessarily mean that their problems are unusual or extremely serious.
  • Be frank with students about your own limits of time, energy, training, objectivity, and willingness to help.
  • If appropriate, suggest that the student consider talking with family members, friends, clergy, community agencies, and campus offices.

CAPS provides consultations to faculty and staff who have urgent concerns about a student. If you have an immediate need, please call 541-737-2131.  Phone counselors are available after hours. If you or a person of concern are experiencing an emergency, please call 911 off campus or 541-737-7000 on campus.

The Student Care Team has compiled a chart (pictured below) of Resources For Consultation and Referral for AY 22 that can be referenced via their Box folder.

Resources for instructors

There are a wide variety of concerns that a student may bring to you. It can be time-consuming to identify the available resources and get students to the right area. There are a few main webpages you can bookmark that outline the resources available to our Ecampus students.

  1. Student Resources For Ecampus Students – This page on the Ecampus website maintains a comprehensive list of all resources available to Ecampus students. It includes academic resources, emergency food and housing, disability access services, mental health, technical support, and more. This is a great page to bookmark and/or print the PDF version that is linked at the bottom of the webpage.
  2. Student Care Team – This Box folder contains resources for faculty including a referral and consultation chart and tips for working with distressed students.
  3. In Crisis Support For Students (CAPS) – 24/7 support for students in crisis. Includes contact information for CAPS, Suicide & Crisis Lifeline, and more.
  4. If You Are Concerned About A Student (CAPS) – Faculty/staff member consultation form. You can also call 541-737-2131 for a more immediate response.
  5. Ecampus Student Services – If your student is not in crisis, but you are unsure where to start, directing them to our student services representatives is a great option. They assist students with navigating OSU resources and are the first point of contact for student inquiries. Phone: 800-667-1465 (select option 1) or Email: ecampus.ess@oregonstate.edu.
  6. Ecampus Student Success Coaching – If you feel that your student(s) could benefit from individualized, strengths-based academic counseling, you can refer them to the success coaching team. This group works with all undergraduate Ecampus students.

The following is a guest blog post from Michelle Coxey. Michelle completed an Instructional Design internship with OSU Ecampus during the Fall of 2022.

Bolsover Castle
“Bolsover Castle” by David Merrett is licensed under CC BY 2.0

Ian Wilkins is a high school language arts teacher, but besides the students, his passion is social justice. He shares a powerful metaphor that education is like a heavily gated castle. Those inside the castle are comfortable and safe and do not realize that the people outside are hungry (Chardin & Novak, 2021). If someone opens the gate and admits a person from the outside, would that person feel comfortable and safe inside like everyone already there? Would they know the rules of the castle? Would they feel like they fit in and deserved to be there? Would the food inside reflect their own tastes, needs, and preferences? Would they stay, or would they want to return to their own comfort zone outside with their family?

If higher education is the castle, who belongs inside the castle?

Because of financial aid and diversity efforts in admissions, first-generation and low-income (FLI) students usually have access to higher education. But 90% of FLI students do not graduate from college within six years (Zinshteyn, 2016). The gates to the castle are open, but why don’t FLI students stay?

Inclusion goes beyond admissions. A student’s experience and motivation to stay is heavily influenced by the inclusiveness of the design in online courses. As a result, instructional designers are in an ideal position to design courses that are more aligned with life for FLI students outside of the virtual classroom. 

Imposter Syndrome

If you are reading this, you have experienced it at some point in your career, no doubt. Imposter syndrome is that uncomfortable feeling that you are incompetent and have fooled everyone into thinking that you belong. Imposter syndrome is a nearly universal experience and has been studied since the 1970’s. However, in the last few years, researchers and social justice activists have suggested that imposter syndrome is actually the result of systemic bias. As white people, especially men, advance in their education and careers, they develop more confidence, and the feelings of imposter syndrome usually go away. However, because of systemic bias, people with marginalized identities feel more like a fraud the further they advance in their education and careers (Tulshyan & Burey, 2021).

College is a breeding ground for imposter syndrome. Most new college students have a steep learning curve and feel insecure, but the struggles are amplified for FLI students. The structure and culture of higher education is very different from the circumstances and environments they grew up in. Many FLI students blame themselves, assuming they aren’t working hard enough. Yet, cultural and social differences are to blame for their imposter feelings. 

Instructional Designers Can Help

Former U.S. President Barack Obama (2010) said, “The best anti-poverty program is a world-class education.” If he is correct, instructional designers hold a lot of power because we are working to provide a world-class education for others (U.S. News, n.d.). Plus, we have managed to successfully navigate higher education ourselves and have constant access to learning in our jobs. Additionally, instructional designers are on the front lines of dismantling imposter syndrome by guiding and training instructors and designing courses and learning activities with FLI students in mind.

In addition to the research-based best practices for engagement, inclusion, and assignment transparency when designing online courses, instructional designers should consider the income demographics of online students. Online students are often FLI students. Fifty percent of online students’ family income is below $39,000 a year (Classes and Careers, 2018). Online students are likely to be working and juggling family responsibilities in addition to taking classes (OSU, 2020). They may not be taking classes online because it is the ideal learning environment for them, but because they need to fit education into their other responsibilities. Additionally, some online students pursue disciplines and majors they don’t love because of scheduling convenience or because a particular degree will bring financial security.

Instructional designers can relieve some of the pressure and insecurity for FLI students by intentionally creating an inclusive space in every course. Here are twelve research-based suggestions for how instructional designers can be inclusive of FLI students when designing courses and collaborating with instructors.

  1. Find out who the FLI students are in each course. In addition to helping instructors understand the demographics of Ecampus students, designers could encourage instructors to learn which students are FLI students. Instructors could have an informal conversation or could give an assignment where students share how their background and culture relate to the class subject. Andragogy emphasizes the importance of student experience in learning. When instructors help students see that their social class affects their college experience, the student’s life experiences can be an anchor to attach what they learn in class (Checkoway, 2018).
  2. Help students embrace their identity. Find opportunities for students to embrace their identity, regularly share about their lives, and solve problems in their own families and communities. Give students plenty of choice, provide examples using a variety of cultures, and consider topics and stories that people with a low-income can relate to. Students should analyze case studies involving situations and organizations they are familiar with. If material is real to the student, they can grasp it quicker. For example, students could learn velocity using the model of car they drive, or write an essay on a policy issue they care about (Checkoway, 2018).
  3. Encourage Small group work. Higher education in the U.S. caters to an individualistic, independent, and merit-based culture. This is even more true in online courses where everyone works asynchronously. However, FLI students often come from interdependent cultures (Canning et al., 2019; Stephens et al., 2012; Townsend et al., 2021). Group activities help students collaborate and connect with each other, supporting students that struggle with imposter syndrome or that feel more comfortable working with others.
  4. Eliminate competition between students. Competition in STEM classes increase feelings of imposter syndrome for all students, especially FLI students (Canning et al., 2019). Encourage instructors to eliminate competitive activities, such as requiring students to promote themselves in online discussions. Also, grading on a curve creates a hierarchy that causes anxiety and self-doubt in a lot of students. And last, encourage instructors to include opportunities for collaboration and cooperation and be clear that all students can succeed.
  5. Double down on inclusion in STEM classes. Extra care should be taken to support FLI students when designing and teaching STEM classes. In STEM programs, the number of FLI students is only 20 percent (Peña et al., 2022). This is especially problematic because the stakes are high for FLI students in STEM classes because students who pursue STEM careers earn significantly higher salaries. Instructional designers should design activities that help students see themselves as scientists.
  6. Design low-stakes formative assessments. Design several low-stakes formative assessments early in the course to address learning gaps in students with less confidence or experience. These assignments help FLI students learn the “hidden curriculum” of higher education, which includes expectations about assignments that are often “unspoken” or implied (Tyson, 2014). FLI students may not know to ask questions, so these assignments should be designed to provide early feedback, identify students needing more support resources, and clarify misunderstandings about policies and expectations.
  7. Use Inclusive language. Encourage instructors to use supportive and inclusive language and avoid jargon in syllabi, assignment instructions, and informal videos. This helps students without experience feel like they belong in the course.
  8. Apply course concepts to the real world. Help instructors become transparent with how assignments and course outcomes develop skills that are useful in the real-world. This effort benefits all students but especially helps students that are in danger of dropping the course see the long-term value of sticking with it.
  9. Design social annotation activities. With social annotation, students collaborate to annotate an open educational resource (OER). This learning activity promotes interdependence and shared meaning-making among classmates. Hypothesis, NowComment, Perusal, and Diigo are a few popular tools for social annotation (Farber, 2019).
  10. Identify career paths. FLI students may not have access to insights about careers, education, research, or internships. Encourage instructors to share details about their own career path and professional development as well as how to navigate different careers within the discipline. Instructional designers could create a discussion board for students to ask and answer questions with their peers about future careers.
  11. Encourage financial sensitivity. Consider using low or no-cost learning resources. Use OER, older editions of textbooks, and if a high-cost text is necessary, justify it. Also, work with the campus library to see if required textbooks can be made available online. And last, encourage instructors to teach students how to access, read, bookmark, highlight, and annotate digital resources so they can get the most out of their study sessions.
  12. Explicitly explain office hours. Explicitly state that students are encouraged to contact the instructor with questions. Explain what office hours are, that they are useful for creating supportive bonds between instructors and students, and that students are invited to go anytime. Many FLI students feel intimidated by going or do not even realize how speaking with the professor would be useful (Tyson, 2014).

Circling back to the castle metaphor, the castle is comfortable if you already are used to the structure and culture of higher education. But to help FLI students feel confident and successful, instructional designers can design courses more in line with life for FLI students outside the gates. Instead of molding FLI students to fit in at college, instructional designers can adapt to them, designing courses with a focus on interdependent and collaborative learning activities.

References

Canning, E., LaCrosse, J., Kroeper, K., & Murphy, M. (2019, November 19). Feeling like an imposter: The effect of perceived classroom competition on the daily psychological experiences of first-generation college students. Social Psychological and Personality Science, 11(5), 647-657. https://doi.org/10.1177%2F1948550619882032

Chardin, M. & Novak, K. (2021). Equity by design: Delivering on the power and promise of UDL. Corwin.

Checkoway, B. (2018, August 20). Inside the gates: First-generation students finding their way. Higher Education Studies, 8(3). https://doi.org/10.5539/hes.v8n3p72

Classes and Careers. (2018). Online College Student Trends [Infographic]. https://www.classesandcareers.com/online/online-college-students-growth-demographics

Farber, M. (2019, July 22). Social Annotation and the Digital Age. Edutopia. https://www.edutopia.org/article/social-annotation-digital-age

Obama, B. (2010, January 7). Remarks by the President in State of the Union address [Speech]. The White House. https://obamawhitehouse.archives.gov/the-press-office/remarks-president-state-union-address

Oregon State University Ecampus. (2020). OSU Ecampus annual student survey report. https://ecampus.oregonstate.edu/services/student-services/student-survey-2020.pdf

Peña C., Ruedas-Gracia N., Cohen J.R., Tran N., & Stratton M.B. (2022, October 6). Ten simple rules for successfully supporting first-generation/low-income (FLI) students in STEM. PLOS Computational Biology, 18(10). https://doi.org/10.1371/journal.pcbi.1010499

Stephens, N., Fryberg, S., Markus, H., Johnson, C., & Covarrubias, R. (2012). Unseen disadvantage: How American universities’ focus on independence undermines the academic performance of first-generation college students. Journal of Personality and Social Psychology, 102(6), 1178–1197. https://doi-org.ezproxy.proxy.library.oregonstate.edu/10.1037/a0027143

Townsend, S., Stephens, N., & Hamedani, M. (2021, February 9). Difference-education improves first-generation students’ grades throughout college and increases comfort with social group difference. Personality and Social Psychology Bulletin, 47(10), 1510-1519. https://doi-org.ezproxy.proxy.library.oregonstate.edu/10.1177%2F0146167220982909

Tulshyan R. & Burey, J. (2021, February 11). Stop telling women they have imposter syndrome. Harvard Business Review. https://hbr.org/2021/02/stop-telling-women-they-have-imposter-syndrome

Tyson, C. (2014, August 4). The hidden curriculum. Inside Higher Ed. https://www.insidehighered.com/news/2014/08/04/book-argues-mentoring-programs-should-try-unveil-colleges-hidden-curriculum

U.S. News & World Report. (n.d.). Oregon State University. Best Online Programs. https://www.usnews.com/education/online-education/oregon-state-university-3210/bachelors

Zinshteyn, M. (2016, March 13). How to help first-generation students succeed. The Atlantic. https://www.theatlantic.com/education/archive/2016/03/how-to-help-first-generation-students-succeed/473502/

Ashlee M. C. Foster, MSEd | Instructional Design Specialist | Oregon State University Ecampus

This is the final installment of a three-part series on project-based learning. The first two articles, Architecture for Authenticity and Mindful Design, explore the foundational elements of project-based learning. This article shifts our attention to generating practical application ideas for your unique course. This series will conclude with a showcase of an exemplary Ecampus course project. 

Over the last couple of years, as an instructional designer, I have observed my faculty developers shifting how they assess student learning. Frequent and varied low-stakes assessments are replacing high-stakes exams, in their courses. Therefore, students increasingly have more opportunities to actively engage in meaningful ways. What an exciting time!

Activity Ideas

Instructors commonly express that adopting a new, emerging, or unfamiliar pedagogical approach can be challenging for two reasons: 1) identifying an appropriate activity and 2) thoughtfully designing the activity into a course. Sometimes a brainstorming session is just the ticket. Here are a few activity ideas to get you started.

TitleDescriptionResource
Oral HistoryStudents pose a problem steeped with historical significance (e.g., racism). Students conduct research using primary sources which corroborate and contextualize the issue. Experts and/or those with direct/indirect experience are interviewed. Interviews are documented with multimedia. 
Oregon State University SCARC Oral History Program
Renewable Course MaterialsStudents write, design, and edit a course website that takes the place of a course textbook.Open Pedagogy Notebook
App LabStudents collaboratively design an application that will serve a relevant societal need, resolve barriers, or fix a problem.CODE
Problem solved!Students select a problem that affects the local, regional, state, national, or global community and conduct research. Students collaboratively create scenarios that authentically contextualize the problem. Students develop solutions that utilize the main course concepts while engaging with the problem within a real-world context.Oregon State University Bioenergy Summer Bridge Program
GenderMag ProjectGenderMagis a process that guides individuals/groups through any form of technology (e.g., websites, software, systems) to find gender inclusivity “bugs.” After going through the GenderMag process, the investigators can then provide recommendations and fix the bugs.The GenderMag Project

Take a moment to explore a few of the following resources for additional project ideas:

While exploring project-based activities and/or assessments, it may also be helpful to consider the following questions: 

  • Does this activity align with the course learning outcomes? 
  • What type of prerequisite knowledge and skills do students need?
  • What types of knowledge and skills will students need after completing the project?
  • Can the activity be modified/customized to fit the needs of the course?
  • What strategies will be employed to foster authentic learning? 
  • What strategies can be used to guide and/or coach teams through the activity?
  • How will the activity foster equitable engagement and active participation?
  • What strategies can be utilized to nurture and build a strong learning community?

Project Spotlight

Becky Crandall

Becky is an Associate Professor of Practice in the Adult and Higher Education (AHE) program at Oregon State University. We had the pleasure of collaborating on the Ecampus course development for AHE 623, Contemporary Issues in Higher Education. With two decades of experience in postsecondary settings, Becky came to the table with a wealth of knowledge, expertise, and strong perspectives grounded in social justice, all of which situated her to create a high-quality, engaging, and inclusive Ecampus course. When interviewing her for this article, she shared her pedagogical approach to teaching online and hybrid courses, which provides a meaningful context for the project design

“At the start of every term, I take time to explain the idea that shapes the approach I take as an educator and the expectations that I have of the class: ‘we are a community.’ Inspired by educational heroes like Paulo Freire, bell hooks, and Marcia Baxter Magolda, as well as the excellent teachers who shaped me as a student, I take a constructivist approach to teaching. I also center the ‘so what’ and ‘now what’ of the material we cover through active learning exercises that create space for students to reflect on their learning and its applicability to the real world. Admittedly, such active learning exercises are engaging. Research also highlights their effectiveness as a pedagogical strategy. More importantly, however, they provide a means of disrupting power structures within the classroom (i.e., the students are positioned as experts too), and they serve as mechanisms through which the students and I can bring our full selves to the course.” ~Becky Crandall

The Project

In AHE 623, students complete a term-long project entitled the “Mini-Conference.” The project situates students as the experts, “by disrupting traditional classroom power structures” and provides an opportunity to “simulate the kind of proposal writing and presenting they would do at a professional conference.” The project’s intended goal is to foster deep learning through the exploration of contemporary real-world higher education issues.

Design

The project is a staged design with incremental milestones throughout the 11-week academic term. The project design mimics the process of a professional conference, from proposal to presentation. The project consists of “two elements: (1) a conference proposal that included an abstract, learning outcomes, a literature review, policy and/or practice implications, and a presentation outline and (2) a 20-minute presentation.”  As the term concludes, students deliver the presentation (i.e., conference workshop) that actively engages the audience with the self-selected topic. Students have varied opportunities to receive peer and instructor feedback. The information gleaned from the feedback helps to refine student proposals for submission to a professional organization.

Becky shared how she conceptualized and designed the project using backward design principles. “Specifically, I began by considering the goals of the course and the project. I then researched professional associations’ conference proposal calls to determine what elements to include in the project. When developing learning exercises, I often ask, ‘How might the students use this in the real world?’” By using an intentional design process, the result is a project which is strongly aligned, structures learning, and has authentic application.

Project Overview Page

Delivery

The first delivery of AHE 623 was successfully launched in the Spring of 2022 with minimal challenges other than the limited time. “The students engaged fully in the mini-conference. As reflected in the outcomes, they not only learned but were left hungry for more.”  Requests flew in for additional opportunities to apply what they had learned! The students raved about this project such that they even asked if they could host a virtual conference using their presentations.The project proved to be a transformational experience for students. “Multiple students noted that this opportunity helped them refine their dissertation ideas and related skills.” As Becky looks forward, she hopes to consider restructuring the design into a rotating roundtable format. Doing so will ensure that students are exposed to their peers’ perspectives in the course.

Remember that course design and development is an iterative process. Please know you do not have to get it right the first time or even the tenth. Your students do value your enthusiasm for the subject and appreciate the effort you have put into crafting valuable learning experiences for them. You have got this!

Inspire!

Visit the Ecampus Course Development and Training team blog for application tips, course development and design resources, online learning best practices and standards, and emerging trends in Higher Education. We look forward to seeing you there.

Acknowledgments

Dr. Becky Crandall, thank you for candidly sharing your core pedagogical approaches, philosophy of teaching, and the course project with the Oregon State community. Your commitment to social justice continues to shine in your course designs and instructional delivery.

If you design or teach online courses, and the term Regular and Substantive Interaction (RSI) is unfamiliar to you, not to worry. It’s likely that you’ve already implemented some degree of RSI in your online courses. RSI is the US Department of Education (DoE) requirement for institutions receiving federal funds to “ensure that there is regular and substantive interaction between students and instructors” in their online courses. It was intended as a quality assurance and consumer protection measure, but it is also a key component of high-quality online learning. Simply put, student-teacher interactions must be consistent and meaningful throughout the delivery of an online course. There is a mountain of research supporting this idea by now, and we have long known that this type of interaction is an essential component of learning and has a deep impact on student experience and satisfaction with online learning.

word cloud containing high- frequency words from post
Word cloud created via WordItOut.com

Characteristics of RSI

You may be thinking that you already have plenty of quality interaction in your course. If you’re familiar with the Ecampus Essentials standards for course development (based on the Quality Matters course design rubric) or the Ecampus Online Teaching Principles, you know that teacher-student interaction is a basic component of effective online course design and delivery. You may also be thinking that “interaction” is a vague term. After all, interactions can occur synchronously or asynchronously via many different platforms. They can occur in response to student progress in a particular course or be an intentional aspect of the instructor’s course delivery plan. So, what exactly does quality interaction in the context of RSI entail? The DOE guidelines outline the main characteristics of regular and substantive interaction as follows: 

Instructor-initiated 

Instructor-student interaction should be an intentional component of the course design and delivery. While students should also be encouraged to reach out to the instructor as needed, interactions should be required and initiated by the instructor to be considered RSI. For example, ad hoc office hours and auto-graded objective quizzes would not be considered RSI, but requested office visits, individualized feedback on assignments or open-ended quizzes, and instructor-facilitated online discussion forums would qualify as regular and sustained interactions. Likewise, announcements tailored to the course content during the term of the delivery would also meet the guidelines for RSI.

Frequent and consistent 

Simply put, frequent and consistent interaction means that you are present in your course in an intentional manner regularly throughout the term. Instructor presence in online courses deeply impacts student learning, satisfaction, and motivation, so this is probably not a new idea for those who have taught online. Many online instructors maintain instructor presence through regular announcements or videos providing updates on student progress or feedback, adding to ideas presented in student discussions or other submissions, offering clarifications to questions regarding content or assignments, etc. There are many ways for instructors to be present in a course so that students feel that they are part of a community of learners. To meet the standards for RSI, the instructor presence should also be planned and occur regularly throughout the term.

Focused on the course subject

Interactions should be related to the academic content and help students to achieve the course outcomes. Assignments should provide a space for instructors to assess student learning through substantive feedback. Non-specific feedback (Good job!) or a grade entered without comments related to work on the assignment at hand would not count as RSI. However, communications providing reading guidance, posting examples with explanations, sending an announcement clarifying concepts students may have missed in a discussion are all good examples of interactions focused on the course subject. That’s not to say that sending a message of encouragement or celebration to students (Go Beavs!) would not be an important component of social presence in a course. 

Faculty member meets accreditation standards

This requirement presents a little bit of a murky area, and each institution will need to decide who would be considered a qualified subject matter expert based on their accrediting body standards. For example, Teaching Assistants (TAs) may or may not be considered qualified subject matter experts depending on where they are in their postgraduate journey. However, regardless of the level of expertise, the role of any TA or other course mentor can never be in lieu of the instructor interaction in a course. 

Increasing RSI in your course

Meaningful interaction may already be an integral part of your course design and delivery, or you may have some work to do in that area. Whatever your current level of RSI, there are many ways to increase or vary the interaction in your course. Some practitioners note that what constitutes “meaningful interaction” for the purposes of RSI compliance can be difficult to measure. In response, the DoE updated their definition of Regular and Substantive Interaction (RSI) in 2021 to further clarify the issue for practitioners. To be considered regular and substantive, interaction, “…must engage students in teaching, learning, and assessment, as well as two of these five actions: 

  • providing direct instruction;
  • assessing or providing feedback on a student’s course work; 
  • providing information or responding to questions about the content of a course or competency; 
  • facilitating a group discussion regarding the content of a course or competency; 
  • or other instructional activities approved by the institution’s or program’s accrediting agency.”

The good news is that the DoE definition is broad enough to include a huge range of activities giving course developers and instructors many options for choosing how and when interaction occurs in a course. While not an exhaustive list, a few recommendations to boost RSI in your course include: 

Set expectations

Make your plan for interaction clear to students, and include them in setting expectations for both the instructor and the students. Your communication policy stating the response time students can expect from you on emails and assignment feedback should be stated in the syllabus and posted in the course. You should also tell learners how to communicate with you. Make participation expectations clear through discussion guidelines and rubrics for participation. You might also create an introductory activity in which students and the instructor make their expectations explicit through a negotiated process. 

Provide timely and individualized feedback

There are many methods for delivering feedback (written, video, audio, conferences, etc). In fact, using a combination of methods is good practice for incorporating elements of Universal Design for Learning (UDL). Regardless of how you deliver feedback, it should add to or extend students’ understanding, make concrete suggestions for improvement, highlight what they are doing well, or provide models. 

Send regular announcements

Announcements are handy for sending reminders about due dates and other housekeeping items. As an RSI strategy, announcements present a useful vehicle for digging into course content and helping students to synthesize important information. You might use announcements to extend concepts from the previous week’s activities, contextualize content students will see in the coming week, or to identify sticky points or patterns seen in student work. While announcements can be used for on the fly reminders or clarifications, it is a good idea to establish a pattern for sending substantive announcements whether that be on Sunday evenings or at other intervals so that students know when to expect them. 

Incorporate tools for meaningful interaction

VoiceThread, Padlet, and Perusall are just a few examples of platforms that instructors can use to facilitate interaction. While it may be tempting to incorporate several tools to boost engagement, a more effective approach would be to avoid using technology for the sake of using technology. Instead, try incorporating one or two tools and create meaningful tasks around them. Use each two or more times during the term so that students spend their time engaging with each other and the content via the tool rather than learning how to use it. 

Conduct surveys and evaluations 

Midterm surveys on students’ experience in the course are helpful for second-half tweaks to stay on track toward the goals you set out to accomplish. They can also be useful for making adjustments for the next time you deliver the course. Ask students how they feel about the interactions with other students and the instructor. Ask how they could be improved, and encourage them to reflect on their own contributions. If there is group work involved, solicit opinions about how it is going and how you can support their collaborations. In doing so, you give learners the opportunity to ask for help where they need it, and you gain information to give you ideas for how to structure interactions for the next iteration of the course. A trusted colleague or an instructor designer can also be helpful in evaluating the level of RSI in your course. When you feel you have reached your goals around interaction and other markers of high-quality course design, consider asking for a formal review of your course to become Quality Matters certified. 

Hold regular office hours

In order to qualify as RSI, office hours must be predictable, scheduled, and required rather than an optional feature of the course. While synchronous sessions should be kept to a minimum to allow for student flexibility, you can also facilitate meaningful interaction via a virtual meetings. If you give mini-lectures or provide models for specific lessons, for example, you might consider recording your explanations so all students, including those who cannot attend a particular session, benefit from the extra guidance. 

Resources

Poulin, R. (2016) Interpreting what is Required for “Regular and Substantive Interaction”. WCET Frontiers. Retrieved from https://wcet.wiche.edu/frontiers/2016/09/30/interpreting-regular-and-substantive-interaction/

Regular and Substantive Interaction. SUNY Online. Retrieved from https://oscqr.suny.edu/rsi/

Regular & Substantive Interaction (RSI) in Online Learning. Chemeketa Center for Academic Innovation. Retrieved from https://facultyhub.chemeketa.edu/instruction/rsi/

How to Increase Regular and Substantive Interaction (RSI) in Online and Distance Learning. OLC Webinar 2021. Retrieved from https://onlinelearningconsortium.org/webinar/how-to-increase-regular-and-substantive-interaction-rsi-in-online-and-distance-learning/

Quality Online Practices: Regular and Substantive Interaction (RSI). University of Tennessee Knoxville. Retrieved from https://onlinelearning.utk.edu/online-teaching-learning-resources/quality-online-practices/rsi/

In my last post, I wrote about how designing an ‘open course‘ empowers others to make desired edits more easily. One major component of an open course is providing adequate and accurate documentation for your intended audience. If you were handed a course to teach or redesign, what aspects about the course would you like to know? Probably as much as possible, which would require a strong set of documentation detailing design processes and decisions, learning outcomes, tutorials for using novel course elements, and so on. If you care about having a solid set of documentation for your courses, then you may be a ‘Documentarian‘. In this post, I look into some components of good documentation design from the software field, and apply them to instructional design.

Informing the recommendations of this post are the Documentation Principles of Write the Docs, a “global community of people who care about documentation”. As described by the Write the Docs authors, their set of principles:

“seeks to define similar standards for software documentation that, when practiced, will foster clean and intuitive content”

https://www.writethedocs.org/guide/writing/docs-principles/#documentation-principles

While software is the stated primary purpose of these principles, much of it is applicable across a wider range of subjects, with aspects of instructional design (such as design and code choices) falling into similar categories.

Why is documentation important?

Every Instructional Designer will work with many different people, known as stakeholders, across every project. The stakeholders of a project fulfill different roles and have distinct requirements. Fellow Instructional Designers, eLearning Developers, Middle and Senior Managers, Subject Matter Experts, and the learners themselves are all examples of stakeholders with different needs and roles. Each of the stakeholders on any particular project will require a certain level of documentation matching their needs. Use of an external tool, for example warrants instructions for how to incorporate the tool into an LMS and its functions for designers, but also instructions on how to use the tool as a user for the learners on the course.

Perhaps some of the most important people to consider when designing a course are the ones who will inherit it later on when the original designers have moved onto other projects. Because of this inevitability, proper documentation is key to understanding how a course was designed, the original intended audience or needs analysis (in case any prerequisite courses are changed in a way that breaks the flow of this one – example: switching from one programming language to another in the classes leading up to this, resulting in it not being fit for purpose), decisions made and why they were taken, how certain features work, just to name a few.

With these reasons for well-structured documentation in mind, what should designers include in documentation? For that, Write the Docs has some advice.

Write the Docs breaks down “good documentation” into multiple components. The full explanation of each can be found on their Documentation Principles page. Here, I will just use the summary of each one from the page.

The components state:

Documentation should be:

Precursory
Begin documenting before you begin developing.
Participatory
In the documentation process, include everyone from developers to end users.

The content (meaning how documentation is written) should be:

Arid
Accept (some) Repetition In Documentation.
Skimmable
Structure content to help readers identify and skip over concepts which they already understand or see are not relevant to their immediate questions.
Exemplary
Include (some) examples and tutorials in content.
Consistent
Use consistent language and formatting in content.
Current
Consider incorrect documentation to be worse than missing documentation.

Sources (meaning where content creators store documentation) should be:

Nearby
Store sources as close as possible to the code which they document.
Unique
Eliminate content overlap between separate sources.

Each publication (meaning the end product that users see) should be:

Discoverable
Funnel users intuitively towards publications through all likely pathways.
Addressable
Provide addresses to readers which link directly to content at a granular level.
Cumulative
Content should be ordered to cover prerequisite concepts first.
Complete
Within each publication, cover concepts in-full, or not at all.
Beautiful
Visual style should be intentional and aesthetically pleasing.

A documentation body should be:

Comprehensive
Ensure that together, all the publications in the body of documentation can answer all questions the user is likely to have.

Documenting course designs

Taking the above principles, which were initially designed for software, as a guide, we can see how they would fit into the field of instructional design.

General ideas

The principles of documentation being precursory and participatory are simple to follow, especially if one takes on a project management role in course design. Intake meetings and early plans are the first steps to crafting course design documentation. It is at this stage that the initial course design plans are mapped out by the stakeholders on the project. This includes Designers, Faculty, Project Managers and Product Owners (if these are separate people), to name a few. The initial plans for learning outcomes, assessments, and general ideas for activities on a more granular scale can all be converted into documentation on the structure of the course. These would usually fit into a ‘Design Solution’ document that gives an overview of how higher level course decisions are put into practice, or at least intended to be, once the course is running. An ID and the rest of the course design team could revisit this documentation during an evaluative stage to see if things were still going to plan, or modify it based on feedback.

Intended learner journey

I use the phrase “learner journey” a lot, but I am not entirely sure how well known it is, nor if I am using it in a standard way. So for this instance, my meaning of “learner journey” is the following: How the course developer is expecting the learner(s) to interact with the course site. This includes things such as: what learners are expected to click on when reaching the course landing page, the order in which they are expected to complete modules, how assignments are completed, etc. There is room here for interpretation, but it does not hurt to note the intended learner interactions and progression through a course. That way, other faculty members who may be teaching the course in the future can quickly understand learner progression too. This could take the form of a more technical document for fellow instructors, and a quick video for students (or more, depending on how in-depth you wish to go in the learner-facing side of things).

As an Instructional Designer, I often take on the role of the learner sometime during a course development. I will set out a specific meeting time with a faculty member to go through how I would approach this content as a learner, and ask them if this was an intended way for the learners to interact with the content. I usually start by following the order of the module, which is usually set up in the order a learner should complete tasks. What happens, though, if a learner decides that they are just not going to bother reading the Overview page for that week (or any week) and skips right to the Assessments? Is there anything preventing the learner from completing an assignment before they know important background information? Maybe some sort of purpose statement would help (e.g. “This assignment will test your knowledge of learning materials for Week 3. You should complete this week’s background reading tasks before submitting your work.”)?

Content, or how documentation is written

Most Instructional Designers will know about how to make a page more readable by including headings, descriptive hyperlinks, and other stylized formatting like ample paragraph breaks and correctly set up list items (ordered and unordered, for example). If you can create documentation in this way, it meets the skimmable principle and helps readers quickly identify the section they are looking for. I would also recommend adding a unique ID to each distinct section of each page so readers can quickly jump to it using a navigation menu. To find out more about this, see the W3Schools HTML id Attribute page. Once these are set up, you can link anyone to a specific part of the page.

In the previous article on designing the open course, I included a section on the “Side by Side Code Block Tutorials” I use to demonstrate new and complex course elements. This aims to hit the exemplary principle, as it gives readers a quick example of how certain elements work and how to manipulate them in the future.

Video tutorials

Video tutorials are another way to give examples using a step by step process, and provide an additional level of personalization that is often missing from text-only tutorials. There are some downsides to video tutorials, however, which may influence the decision to create them.

Each of the following involve the time commitment required to create videos in the first place, and the principle of staying current.

  1. Scripting and editing
    • Usually a video tutorial, or series of videos, involves scripting what the person giving the tutorial is going to say. With written documentation, this would usually be the end of the process – but with videos, it is only step one. The written form then needs to be spoken, correctly, and edited to make sure any mistakes are removed or audio synched up with what is happening on the screen.
  2. Editing mistakes or changes
    • It advisable before creating a video tutorial to check if the procedure, process, or system is going to remain in place for long enough to make the time investment making a decent tutorial video worth it. It is a lot easier to change text-based tutorials when something changes than record another video. Additionally, videos are a more personalized version of a tutorial, and if the initial video creator moves on to another position or institution, it would no longer be possible to keep the consistency of any other videos in the documentation.

Those who write documentation with others will know about the importance of an agreed upon style guide. Using the same style of writing, formatting, and terminology across pages and writers ensures that no one section or page stands out or looks jarring in comparison to another, thus fulfilling the consistency principle.

Sources, or where content creators store documentation

For an Instructional Designer, it is not always possible to include documentation directly next to the thing it is explaining. For example, certain Learning Management Systems will remove code comments from all pages, leaving just the content. This is contrary to software development in general, where comments can be left inside code without issue. Therefore I recommend expanding the definition of ‘nearby’ when it comes to documentation for online courses to get around this potential problem.

How you, or your institution, store documentation will have a large effect on how people interact with it. Some institutions use specialized software such as the well-known Confluence by Atlassian, which allows collaboration between users. Other platforms such as Google Workspace are easier to start using for universities and colleges, which often already have Google accounts ready to go, and can be used without extra costs. A similar outcome is offered by other platforms such as a WordPress installation with multiple users creating and contributing to existing articles. Depending on the Learning Management System, it is possible to include documentation closer to the course files (such as attaching files to pages), which is recommended under the nearby principle. Using a single repository for documentation is important so that similar and identical information (such as tutorials on the same topic) are not unnecessarily duplicated (i.e. kept unique) in multiple places such as on an LMS, blog, shared docs. For example, a user of Canvas duplicating tutorial pages across courses leads to problems if part of the tutorial needs to change. This means numerous edits across multiple courses as opposed to pointing to one central location that requires edits only once.

Publications, or how someone can find what they are looking for

Continuing from the previous paragraph on Sources (where the writers store documents), the discoverability of the documentation is key. Where are faculty, designers, and support staff likely to look for help on various topics? Consider linking to the established repository where possible – rather than duplicating it across multiple sites. This will make it easier for others to find the help they require. In a previous section, I included a link to the W3Schools HTML id Attribute page. Specifically here, we are interested in the “HTML Bookmarks with ID and Links” section which tells us about how to jump to different “bookmarks” of a very long page. This is handy when you want to point someone directly to a smaller part of a more complicated and longer page. Doing this manually, however, can take a lot of time, but there are shortcuts for creating these IDs.

When writing documentation, I often use Markdown and then export to HTML. During this conversion process, the headings are automatically given a unique ID in HTML. When pointing people to this part of the documentation, I just need to append a # and the ID name of the heading to the end of the URL. This is known as making the documentation addressable, and links the reader directly to where they would be helped the most. For example, I might want you to go directly to the General recommended documentation principles section of this page, and you can do so with that previous link.

The Write the Docs authors ask the following question:

Can a reader follow your entire body of documentation, linearly, from start to finish without getting confused?

Answering “yes” to this would fulfill the requirements of being cumulative, and this is important when writing something like a tutorial for faculty from start to finish. I try to structure HTML tutorial documentation with the absolute basics first, using headings to structure the page, so that if an instructor already knows basic HTML/CSS principles, they can just skip to the sections that are important to them. If they know nothing about it, however, they should be able to start at the beginning and go through the steps in order.

Completeness of a document increases in complexity depending on what you are writing about. Rather than overpromising what will be in the documentation, state to the reader which parts are covered and stick to those. For example, if there are five assessment criteria for an essay titled Essay 1, only covering three of those in a document titled “Assessment Criteria for Essay 1, Explained” would be misleading.

The beauty of a page is subjective, but proper document structure can help enormously. Things like logical reading order of headings, use of whitespace, properly sized images with captions/alt-text go a long way to making documents more readable.

Documentation Body

The time required to make your institution’s documentation comprehensive also depends on the complexity of the systems in use. Write The Docs defines comprehensive documentation as being able to answer all the questions a user is likely to have. Instructional Designers are often connected to all aspects of the course, and can work with the various teams involved to provide the informative questions and answers required to be as comprehensive as possible for all stakeholders.

Conclusion

Creating successful documentation in the Instructional Design field starts from the inception of a project. It begins with the very first needs analysis and ends with a fully comprehensive set of publications that are easy to access by both writers and readers. It is a collaborative process and involves promotion and discoverability. but once created, it provides opportunities for learning, understanding, and importantly, modification and revisions to existing projects. For those thinking of designing an open course, or if you simply like learning more about how things work, perhaps you too are a Documentarian.

References

  1. Chambers, P. (2022, May 23). Designing the open course: Why Instructional Designers should follow a “right to repair” plan. Ecampus Course Development & Training Inspire Blog. https://blogs.oregonstate.edu/inspire/2022/05/23/designing-the-open-course-why-instructional-designers-should-follow-a-right-to-repair-plan/.
  2. HTML id Attribute. Retrieved from https://www.w3schools.com/htmL/html_id.asp.
  3. Mundorff, M. (2022, April 18). An Introduction to Markdown. Ecampus Course Development & Training Inspire Blog. https://blogs.oregonstate.edu/inspire/2022/04/18/an-introduction-to-markdown/.
  4. Write the Docs, CC BY-NC-SA 4.0.

Introduction

When I hear the word presence, I’m reminded of a teacher taking attendance at the beginning of class. I picture the teacher calling out each student’s name, the students responding either “here!” or “present!” in turn. In this scenario, though, while the students each affirm their presence, the teacher’s presence is a given. The teacher doesn’t mark herself present in the attendance record. The teacher doesn’t need to prove they taught class or prove they exist to students. As one might suspect, this is an area where online asynchronous courses differ from traditional classrooms: one’s presence is not a given. Presence becomes even more important in online settings. Perhaps that’s why we hear so much about it. Online presence. Social presence. Instructor presence. But, what do these words really mean in virtual classrooms?

There are many ways to define presence. The first entry in Merriam Webster’s online dictionary defines presence as “the fact or condition of being present.” This entry directs readers to present (adjective, entry 3 of 4), which defines present as “now existing or in progress.” There is an immediacy to these words, a temporal aspect, and a physicality: Presence. How do we reconcile the temporal and physical connotations of this term with online, asynchronous interactions?

In this digital age, I think most folks would agree that it’s possible to experience presence online, to feel that someone is real, even if they’re not standing in front of you. But, how do we define it within this context? How do we describe presence to someone who’s attempting to achieve it virtually? For myself and other instructional designers tasked with guiding faculty to design and prepare to facilitate an online course, where they’re told their ability to establish presence will directly impact student success, what advice do we offer? Simply put, how is presence communicated in an online, asynchronous course?

To begin answering these questions, I’ll provide an overview of Garrison et al.’s (2000) Community of Inquiry (CoI) framework, which defines three presences for computer-mediated communication (i.e., the communication that occurs in online courses and other digital environments). Then, we’ll briefly consider how you might think about presence in your own online courses. 

Overview of Community of Inquiry (COI)

We’ll start with a brief overview of Garrison et al.’s (2000) model of Community of Inquiry (CoI). CoI is a conceptual model that identifies three presences that are essential for online classrooms. It’s worth noting, too, that this model was created to provide a framework for presence mediated through the use of digital technologies. The three presences are 1) cognitive presence, 2) social presence, and 3) teaching presence.

Cognitive presence refers to the opportunities learners have “to construct meaning through sustained communication” (Garrison et al., 2000, p. 89). This is considered a foundational element of the model and might include, for example, an instructor providing feedback to students or students engaging in peer review.

Social presence includes opportunities the instructor and students have to share personal details within the classroom environment. Social presence supports cognitive presence and plays an important role in meeting course goals that are explicitly affective (Garrison et al., 2000).

Teaching presence is divided into two functions: structure and process. The structure can be thought of as the design of the educational environment and the process is often thought of as the facilitation of the environment (Garrison et al., 2000). Although different people may be involved in each function (e.g., an instructional designer and teacher might design a course, but a different instructor and a TA might be responsible for facilitating the course), both functions play a role in teaching presence.

While we don’t have enough space here to dig into each of these presences, I highly recommend checking out the article, “Designing a community of inquiry in online courses” (Fiock, 2020), which lists many instructional activities that can be implemented to support each type of presence.

Suggestions for Moving Forward

Ultimately, you might find it hard to keep these presences straight, and that’s okay! Richardson and Lowenthal (2017) point out that academic publications don’t even use the same terms to describe various online presences. Acknowledging that there are different interpretations of presence in online contexts and different approaches for achieving presence online is the point of this post. In the future, you can always refer back here or save the resources listed below for reference later. In Ecampus, we try to emphasize instructor-student, student-student, and student-content interaction, an approach you might find easier to remember.

What I hope you take away from this post is that it’s not as important to remember the differences between each of these presences as much as it is important to include a variety of strategies in your course to communicate and establish presence. I’d also encourage you to occasionally try new approaches and to strive to communicate presence in multiple ways, without getting locked into a narrow view of presence and what it means in online classrooms. 

References & Resources

Fiock, H. (2020). Designing a Community of Inquiry in online courses. The International Review of Research in Open and Distributed Learning, 21(1), 135-153. https://doi.org/10.19173/irrodl.v20i5.3985

Garrison, Anderson, T., & Archer, W. (1999). Critical inquiry in a text-based environment: Computer conferencing in higher education. The Internet and Higher Education, 2(2), 87–105. https://doi.org/10.1016/S1096-7516(00)00016-6 

Merriam-Webster. (n.d.). Presence. In Merriam-Webster.com dictionary. Retrieved July 29, 2022, from https://www.merriam-webster.com/dictionary/presence

Merriam-Webster. (n.d.). Present. In Merriam-Webster.com dictionary. Retrieved July 29, 2022, from https://www.merriam-webster.com/dictionary/present

Richardson, J. C., & Lowenthal, P. (2017). Instructor social presence: Learners’ needs and a neglected component of the community of inquiry framework. In A. Whiteside, A. Garrett Dikkers, & K. Swan, (Eds.), Social presence in online learning: Multiple perspectives on practice and research (pp. 86-98). Stylus.

In Dr. Freeman Hrabowski’s TED Talk “4 Pillars of College Success in Science”, he told the story of Nobel laureate Isidor Isaac Rabi’s mother’s famous question: Did you ask a good question today? Let’s pause for a minute and reflect: What is a good question? What questions do you ask most frequently? What questions do your students or children ask most?

Question
Question

Types of Questions

Teachers usually encourage students to ask questions. Dr. Peter Liljedahl, author of “Building Thinking Classrooms in Mathematics” and professor of Mathematics Education at Simon Fraser University in Canada, however, points out that not all questions need and should be answered directly. According to Liljedahl, there are three types of questions and only one type of questions requires direct answers. Liljedahl categorizes questions in K-12 mathematics classrooms into the following three types:

  1. Proximity Questions
  2. Stop Thinking Questions
  3. Keep Thinking Questions (Liljedahl, 2020)
Building Thinking Classrooms Book Cover

Proximity questions refer to questions students ask when the teacher is close by, as the name suggests. Liljedahl’s research showed that the information gained from such proximity questions was not being used at all. Stop-Thinking Questions are questions students ask just to get the teacher to do the thinking for them, with the hope that the teacher will answer it and they can stop thinking, such as “Is this right?”, “Do we have to learn this?”, or “Is this going to be on the test?” Unlike the first two types of questions, keep-thinking questions are often clarification questions or about extensions the students want to pursue. According to to Liljedahl, if you have an authentic and level-appropriate task for students to work on, 90% of the questions being asked are proximity questions or stop-thinking questions and only 10% of questions students ask are keep-thinking questions. Liljedahl pointed out that answering proximity questions and stop-thinking questions are harmful to learning because it stops students from thinking.

Next, how could teachers differentiate the types of questions being asked? Liljedahl offers a simple solution to separate keep-thinking questions from the other two types of questions: Are they asking for more activity or less, more work or less, more thinking or less?

After differentiating the types of questions, what should teachers do with these proximity questions and stop-thinking question? Ignore them? No, not at all! Liljedahl emphasizes that there is a big difference between having students’ questions heard and not answered, and having their questions not heard. How should teachers answers these proximity questions and stop-thinking questions then?

Ten Things to Say to Proximity And Stop-Thinking Questions

Liljedahl provides the following list of ten responses to a proximity or stop-thinking question so that you are not giving away the answer and taking the thinking opportunity away from students. Basically, you turn the questions back to your students!

  1. Isn’t that interesting?
  2. Can you find something else?
  3. Can you show me how you did that?
  4. Is that always true?
  5. Why do you think that is?
  6. Are you sure?
  7. Does that make sense?
  8. Why don’t you try something else?
  9. Why don’t you try another one?
  10. Are you asking me or telling me? (Liljedahl, 2021, p. 90)

Cross-Discipline Nature of Good Questions

“Building Thinking Classrooms“  is recommended to me by some college biology  teachers in the US. Biology teachers recommending math teaching book, isn’t that interesting? The reasoning behind this recommendation is that the techniques being taught in this book could be easily applied to any other teaching context to get your students engaged in thinking, whether it is K12 education or college education, math teaching or teaching of another subject.

If this brief introduction got you interested in reading the rest of the book and find out the rest of what the author has to share, it is available at Oregon State University library as an ebook or you can purchase it online.

Asking Good Questions for Management and Education Administration

If you are not directly involved in teaching and learning, but in administrative or management role in an organization, Dr. Amy Edmondson has some practical suggestions for asking good questions to keep organization growing healthily. Dr. Amy Edmondson, author of  “The Fearless Organization”, Novartis professor of Leadership and Management at the Harvard Business School, states that good questions focus on what matters, invite careful thought, and give people room to respond. Edmondson also suggests three strategies for framing good questions:

  1. To broaden the discussion. For example: What do others think?
  2. What are we missing? For example: What other options could we consider?
  3. How would XXX (such as our role model, our mentor, or our competitor) approach this? For example: Who has a different perspective?

With the above tips for asking questions, are you ready to ask a good question today?

References

Edmondson, A. (2018). The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation and Growth. Hoboken, NJ: John Wiley & Sons, Inc.

Hrabowski, F. (2013). 4 Pillars of College Success in Science. TED Talk. https://www.ted.com/talks/freeman_hrabowski_4_pillars_of_college_success_in_science?language=en

Liljedahl, P. (2020). Building Thinking Classrooms in Mathematics, Grades K-12 : 14 Teaching Practices for Enhancing Learning. Thousand Oaks: Corwin, 2020

Are you searching for a way to increase student-to-student interaction in your teaching? Would you thrill at the idea of more creative online discussions? This post describes a well-tested approach that supports strong inter-student interaction and avoids the typically mundane discussion activity. Best of all, this approach works effectively in multiple STEM disciplines, including mathematics, engineering, coding, and other problem-solving orientated subjects.

Creative Discussions

Since I always look for ways to make online discussions more engaging and meaningful for students, I like to share instructors’ creative and fun approaches. Several years ago, I wrote a blog post explaining how a math instructor engaged students, asking them to find examples of parabolas they were studying that week in their local environment and post pictures on the discussion board. It was a huge success and had students enthusiastically sharing their discoveries.

I’m currently working with an engineering instructor to develop a series of graduate-level online courses. The challenge is how to approach a series of homework activities. The assigned problems are difficult, so solving in small groups is beneficial. However, the instructor also wants to make sure that all students independently develop a firm grasp of the principles and processes, but without worry about right answers.

Enter the two-step problem solving approach. Here’s how it works:

First, students review a complex scenario-based problem, which they attempt to resolve individually. Students are assessed on accurate application of the proper processes, formulas, or steps to solve the problem, not on whether they come up with the correct answer.

In the following week, students work in 3- or 4-person teams, uploading and sharing their individual responses on the group’s private discussion board. This leads to the second step, where students review the logic and processes taken by team members. To reach agreement on the correct answer, they collaborate and discuss all the proposed approaches, actively engaging with and educating each other, citing resources that support why their approach is correct. Ultimately, each small group must interact and debate until they reach a consensus, which is submitted and graded for a correct (or not) answer.

Successful Outcomes

The engineering instructor has implemented this approach for several terms and finds it successful in several ways.

  • The individual first attempt minimizes the potential of a student shirking their duties or not giving their full effort to the group activity.
  • Being assessed on approach and application of appropriate principles eases the anxiety of getting the right answer, which minimizes the temptation to use shortcuts or unethical options.
  • The group discussion supports active learning and requires students to present their solution. When the student believes their answer is correct, they confidently cite evidence and reference applicable resources to explain their rationale.
  • Given today’s global business environment, the ability to succeed as part of a team is an essential skill to master, requiring effective communication, persuasion, and negotiation to arrive at a consensus.
  • Working as a team alleviates pressure and allows everyone to contribute, more or less evenly. Students must interact with peers and learn to respect and appreciate individual differences, skills, and perspectives.
  • Although most problems have a “right” answer, solutions often include a more nuanced response that highlights the need for some degree of subjective judgment.

Using this two-step approach has been valuable for students. It reinforces their efforts to grasp the formulas and processes related to the problem, while simultaneously providing the space to learn from their peers. And as noted earlier, this method is easily adaptable to many disciplines and subjects. If you are searching for a way to increase student-to-student interaction in your teaching, you may want to give this two-step approach a try.

We’d love to hear your feedback and comments, so please post if you want to share your experience with this or other creative approaches. Good luck!

Susan Fein, Ecampus Instructional Designer, susan.fein@oregonstate.edu

This is a guest post by Ecampus Instructional Design Intern Chandler Gianattasio.

At DePaul School for Dyslexia, I teach 5th-8th graders conceptual mathematics, ranging from basic number sense to advanced topics in Algebra 1. Through this experience, I have discovered something I had never heard of before, a learning disability commonly seen coinciding with dyslexia, called dyscalculia. Many people describe dyscalculia as “dyslexia for math.” Dyscalculia affects one’s ability to take in mathematical information, connect with and build upon prior concepts learned, discern cues for application, and accurately retrieve information. DePaul provides an alternative education for students with learning disabilities, emphasizing explicit instruction to best support their students. In this post, I will discuss the common deficits that make up dyscalculia, where it falls in the realm of disabilities, and some ways we can accommodate students with dyscalculia in higher education. 

Having dyscalculia can be debilitating, making it seem nearly impossible to keep up with neuro-typical classmates, especially when your class is on a fast-paced schedule, and when you are subliminally being told that asking for extra help will make you appear like you are lazy, unintelligent, unable to help yourself, and will just be one more problem that the instructor has to resolve. In Figure 1 (seen below), I have divided deficits of dyscalculia into five categories: executive functioning deficits1, auditory processing deficits2, nonverbal learning deficits3, language processing deficits4, and visual-spatial deficits5. Each category has a set of commonly experienced difficulties below them. However, these lists of difficulties are not exhaustive. 

Figure 1. “Common Challenges Faced by Learners with Dyscalculia” By Chandler Gianattasio – CC BY-NC.

Looking at some of the common symptoms of dyscalculia, you may be thinking that many of these symptoms are also found in other disabilities, such as dyslexia, autism, ADHD, and more, and you would be correct. There is a large amount of overlap amongst developmental disabilities, and each disabled individual presents with their own unique combination of symptoms and, often, coexisting disabilities. To understand where dyscalculia falls within the world of developmental disabilities, I referred to the Individuals with Disabilities Education Act (IDEA) by the Department of Education. Through IDEA, 13 distinctions of disabilities were made:

  1. [Specific] Learning Disability ([S]LD)
  2. Other Health Impairment (conditions that limit a child’s strength, energy or alertness)
    • ADHD, EFD, NVLD
  3. Autism Spectrum Disorder
  4. Emotional Disturbance 
    • Generalized Anxiety Disorder, Bipolar Personality Disorder, Obsessive-Compulsive Disorder, Major Depressive Disorder, etc. 
  5. Speech or Language Impairment 
    • LPD
  6. Visual Impairment (including blindness)
    • VPD
  7. Deafness
  8. Hearing Impairment 
    • APD
  9. Deaf-Blindness
  10. Orthopedic Impairment
  11. Intellectual Disability
  12. Traumatic Brain Injury
  13. Multiple Disabilities 

From this list, you may notice that there are only three diagnoses recognized as LDs: dyslexia, a reading disability, dysgraphia, a writing disability, and dyscalculia, a mathematical disability. All three of these LDs, as well as the majority of the other disabilities, have very similar biological limitations, each with the potential for a visual-spatial deficit, language-processing deficit, nonverbal learning deficit, auditory processing deficit, and executive functioning deficit. Due to individuals within each diagnosis having their own unique combination of symptoms, some may not have deficits in each of these areas. Figure 2 represents the potential combination of deficits an individual with each of these LDs may have. For instance, if you were to draw a straight line from dyslexia to the outer edge of the figure, the various deficits intersected would be representative of the profile of one individual. This figure shows the fluidity between different diagnoses and how easily co-existing conditions occur, due to a very similar underlying makeup. 

Figure 2. “Potential Combinations of Deficits Behind Each Learning Disability” By Chandler  Gianattasio, CC BY-NC-SA.

Figure 3 is shown below to reiterate the significant overlap found between disabilities. Looking specifically at weaker listening skills in this study, a characteristic originally classified as an APD trait, is also a very prevalent trait in individuals with LPD, dyslexia, ADHD and other LDs.

Auditory Processing Disorder (APD), Specific Language Impairment (SLI),  Learning Disorders (LD), Attention Deficit Hyperactivity Disorder (ADHD), Autism Spectrum Disorders (ASD). [Colors shown in the charts do not correlate with Figures 1 & 2].

Figure 3. Same or Different: The Overlap Between Children with Auditory Processing Disorders and Children with Other Developmental Disorders: A Systematic Review” By Ellen de Wit, et al, CC BY-NC-ND.

Supportive Instructional Strategies

Supporting Executive Functioning Deficits

Students struggling with executive functioning become overwhelmed often due to either external or internal stimuli. They often struggle with rejection sensitivity dysphoria, emotional dysregulation and “time blindness”. The most significant way you can support these students is by creating a safe, non-judgemental space for them to communicate with you, and encourage them to always self-advocate, no matter what. You can further support students navigating executive functioning difficulties by doing the following:

  • Providing easily accessible reminders of important events and assignment due dates. Time management can be a major difficulty, especially with projects over an extended period of time.
  • Giving lots of positive reinforcement, checking in frequently, and having regularly scheduled meetings.
  • Pointing out any prior knowledge that is being built upon, and have them answer any questions based on prior knowledge that they’ve mastered in class to boost their confidence and increase their motivation.
  • Reducing extraneous stimuli and eliminating background noise as much as possible – whether that be in their environment, on a worksheet, in a presentation, in reference material, etc. 

Supporting Visual-Spatial Deficits

Students with visual-spatial deficits often struggle with creating their own visual representations of concepts being discussed, especially abstract or microscopic concepts. When navigating directions, these students also struggle with orientation – both cardinal and left versus right. This often presents when they are performing calculations with negative numbers. Most students with dyscalculia learn adding and subtracting via number lines that they manually traverse to understand the connection between operations properly. To help your students who have visual-spatial difficulties, you could offer the following:

  • Providing tangible manipulatives that they can touch and physically move in order to see how parts function together 
    • This could be provided when introducing a new concept as an addition to 2D drawings or descriptions
    • It’s always beneficial to have manipulatives available for your students whether that’s physical objects for in-person sessions or interactive virtual manipulatives for online sessions.
  • Providing graph paper, templates, and/or graphic organizers can be highly beneficial to your students to organize their thoughts and break up information. 
  • Integrating as much UDL in as possible! Presenting information in multiple formats and allowing the students to demonstrate their learning in multiple ways will allow these students to participate in class and showcase their knowledge confidently. 

Supporting Auditory Processing Deficits

Students with an auditory processing deficit struggle to comprehend directions and content from listening. The most significant way you can help your students who struggle with auditory processing is by doing the following:

  • Speaking clearly. 
  • Trying your best not to explain things too quickly.
  • Being very consistent with the terminology you use (try not to use multiple names for one entity or idea).
  • Checking in with students often to see if they understand what is being taught or asked of them.
  • Always encouraging students to ask questions as they work.

Supporting Nonverbal Learning Deficits

Students with nonverbal learning deficits are very literal and struggle to see the overall picture, especially when it comes to abstract concepts. You can support students with an NVLD by doing the following:

  • Creating a lot of associations and parallels between content and what they already know (common, everyday nuances) could help these individuals a lot. 
  • Teaching concepts alongside any procedural knowledge you want them to retain will help them significantly, as they understand the “why” behind the steps. 
  • Making sure to provide a lot of concrete examples, especially when introducing a new topic. 
  • Structuring classes, making them as consistent and repetitive as possible. If they know what to expect and they are confident that they know how to handle it, these students will thrive. 

Supporting Language Processing Deficits

Language processing deficits very commonly occur alongside auditory processing deficits. Students with this difficulty struggle with comprehending directions and content both from listening and reading. To help support these students, try the following:

  • Keeping language used simple and consistent.
  • Ensuring adequate (and modifiable if possible) background to text contrast/color.
  • Using 1.5+ line spacing and increased spacing between letters or symbols.
  • Chunking content and utilizing bullet points when possible.
  • Using consistent color associations with certain topics can go a long way (i.e. red for negative and blue for positive).
  • Starting lessons off with a graphic organizer or outline, showing how ideas fit together.
  • Including simple diagrams to illustrate concepts or procedures.
  • Highlighting keywords, numbers in word problems, or other important information you want to make sure they see.
  • Creating accessible asynchronous/recorded lectures. 
  • Providing access to pre-written notes, “cheat sheets” displaying steps and formulas needed and worked-out sample problems so students can see what they are to do.

Remember that improving the learning experiences of our learners with special needs almost never comes at a cost to the “typical” learner – improving access, accessibility, and support for one improves these areas for all.

Available Accommodations at OSU:

In the Comments Below, Tell Me: 

Do you have any experience designing for learners with dyscalculia? What are some strategies you have found beneficial?

Resources to Explore:

Information shown in Figures 1 & 2  derived from the following sources:

Dyscalculia: neuroscience and education” By Liane Kaufmann;  “Double dissociation of functions in developmental dyslexia and dyscalculia” By O. Rubinsten & A. Henik; “Numerical estimation in adults with and without developmental dyscalculia” By S. Mejias, J. Grégoire, M. Noël; “A general number-to-space mapping deficit in developmental dyscalculia” By S. Huber, et al.; “Developmental Dyscalculia in Adults: Beyond Numerical Magnitude Impairment” By A. de Visscher, et al.; “Working Memory Limitations in Mathematics Learning: Their Development, Assessment, and Remediation” By Daniel Berch; “Learning Styles and Dyslexia Types-Understanding Their Relationship and its Benefits in Adaptive E-learning Systems” By A. Y. Alsobhi  & K. H. Alyoubi; “The Cognitive Profile of Math Difficulties: A Meta-Analysis Based on Clinical Criteria” By S. Haberstroh & G. Schulte-Körne; “Mathematical Difficulties in Nonverbal Learning Disability or Co-Morbid Dyscalculia and Dyslexia” By I. Mammarella,  et al.; “Developmental dyscalculia is related to visuo-spatial memory and inhibition impairment” By D. Scuzs, et al.;  “Dyscalculia and the Calculating Brain” By Isabelle Rapin

The distinction of potential difficulties one might experience were determined by the symptoms commonly seen in the following disorders:

  1. Executive Functioning Disorder (EFD)
  2. Auditory Processing Disorder (APD)
  3. Nonverbal Learning Disorder (NVLD)
  4. Language Processing Disorder (LPD)
  5. Visual Processing Disorder (VPD)