This blog post is an Instructor Spotlight authored by Xiaohui Chang. Xiaohui is a Toomey Faculty Fellow and Associate Professor of Business Analytics in the College of Business. This post is a follow up to Improving Student Engagement and Connection in Online Learning: Part I, Proactive Support.

Introduction

Since the first post in the series appeared a few months ago, we have received plenty of feedback from other instructors who are actively engaged in online education. Some of the stories shared by them reiterate the points we discussed, and others included tips and techniques that have worked particularly well for them. Almost all of them agreed that teaching well online remains a challenging task.

“I love the notes on proactive student support … especially the notes on checking in with those who are behind. Sometimes all they need is a little empathy!”
Vic Matta, Associate Professor, College of Business, Ohio University

“I regularly incorporate each of these in my relationships with my students, to include weekly zoom “what’s up” meetings with my students. I check in on them if they’re behind on assignments…Yes, it takes effort; but my mission is to help these students find the greatness within themselves to succeed.”

To quickly recap what we have discussed in Part 1, we touched on how to employ empathy statements in communications with students, restructure and promote the office hours, provide personal feedback for students, and periodically check in with students who are behind. You may also refer to the first article here: Improving Student Engagement and Connection in Online Learning: Part I, Proactive Support.

Continuing from the first post, Part II will revolve around six specific practices that I have found particularly helpful for online teaching and learning.

Practice 1: Adopt a variety of communication methods

I provide assignment instructions and guidance using a variety of communication methods including texts, diagrams, images, and short video clips. I have learned that instructions with screenshots and videos tend to be better in explaining complicated procedures than text alone.

Video Tutorial Example: Creating a random sample using XLSTAT

Practice 2: Create a Q&A Discussion Board

I have a separate discussion on Canvas for students to address issues with the class in general (content questions, technical issues, deadlines). Instead of emailing the instructor regarding issues other students may also have questions about, students are encouraged to use this forum so that all can benefit from the questions and answers. I usually wait for a few hours for students to answer each other’s questions first before I provide mine.

When students email me questions that are a good fit for the Q&A Discussion Board, I’d respond through email first and then recommend the students submit the questions to the discussion board so that other students can learn from the questions and answers. This discussion board also creates an inviting and engaging learning environment for the students who don’t get to meet their classmates in a face-to-face setting.

Practice 3: Estimate the amount of time taken for each assignment

I was skeptical of this at first as the time taken would vary drastically for each individual. However, student feedback indicates that estimated times helped them plan for the week and set aside an appropriate amount of time. We don’t need to worry too much about making the estimates accurate for everyone as students will automatically adjust given their own work styles. A workload calculator that I have found helpful is developed by the Center for Advancement of Teaching at Wake Forest University, called the Workload Estimator 2.0.

For more information about estimation rates, see the explanation here – Workload Estimator: How We Calculated.

Practice 4: Ensure timely replies

This practice is obvious, but difficult to do when one is teaching multiple sessions with hundreds of students. For online classes, timely replies make students feel as though they are taking an in-person class with all of the built-in support and resources. I understand that we all have different teaching priorities and schedules, however, it all comes down to figuring out how to most efficiently organize our days so that we can be available to students.

Setting aside a couple of times a day for handling emails has worked quite well for me, e.g., the first thing in the morning, after noon, and before the end of the day. I try my best to respond to students’ emails within 24 hours and check my mailbox at least once every day on the weekends.

The timely replies in discussions were super helpful. It really felt as though I took this in person with all of the built-in help and support.
Student quote

Practice 5: Synchronize assignments with Canvas calendar

I have also synced all assignments and my office hours (renamed as Ask Me Anything Hours) on Canvas so that there are office hours available around when assignments are due. This proves to be incredibly convenient and useful for both students and instructors.

Practice 6: Reorganize course content

Here are several Canvas LMS tips that have helped in organizing the course content and saved my time. I try to organize everything in modules. Under each module, all items are split into two main components: resources and to-do lists, so students know exactly what assignments they would need to complete for each module. I also adopt a fixed set of systems for titling Canvas items. Items within modules are indented to help with organization.

Weekly agenda and announcements are also hyperlinked to guide students with the course navigation. I could not emphasize enough how much I value the internal messaging in the Canvas grade book that was briefly discussed in my previous post. This feature allows instructors to message students who haven’t submitted yet or who scored less than a certain point. Definitely a slick way to send quick emails to a target group.

Recently, I have been experimenting with a range of visual cues (e.g., emojis) to categorize course content. An example is provided below.

Screenshot of the module view of the course, demonstrating using of emojis as visual cues next to assignments. A written assignment has a pencil and paper emoji, a quiz has a question mark emoji, etc.

There was also a recent post on using emojis for visual way finding and fostering a friendly tone in online classes here: My Experience with Emojis in Online Courses: Affordances and Considerations.

Conclusion

It’s always best to keep an open mind when trying out new teaching practices and adapt them to your individual style and subject matter.

If you have any online teaching practices that you’re fond of, please feel free to contact me at Xiaohui.Chang@oregonstate.edu as I will be very excited to hear them and test them out.

Tricks to creating a syllabus students want to read

In December 2021, CNN published a news story that went viral, featuring a Tennessee professor who hid in his syllabus a combination that led to a locker with a crisp $50 bill for the taking. When he announced at the end of the term that not a single student had claimed the prize, few were actually surprised. Hiding an Easter egg of this sort in the text of your syllabus is certainly a fun idea and a nice bonus for the most diligent student(s) who might find it, but there are other ways to get students to read what could arguably be the most important document in your course.

A course syllabus has traditionally served many overlapping purposes. From an institutional perspective, a syllabus is a vehicle for sharing important policies, rules, and resources available to students. At some institutions, syllabi can be considered contracts between the instructors and students. For the instructor of the course, the syllabus serves as a published planning document, typically listing important information about the course such as dates, times, and locations of classes, office hours, required and supplemental materials and texts, course schedule and activities, learning goals or outcomes, descriptions of grading, and course or departmental policies. In addition to listing basic elements of the course, syllabi often include instructor contact information and explicitly provide course expectations and how to succeed in the course. One inclusion that has recently become important for OSU instructors to remember when creating syllabi is the recently passed Oregon Bill requiring schools to publish all materials costs and fees associated with a course.

As students generally receive the syllabus in advance of or at the beginning of a course, it often serves as an introduction to the class and the professor. Students might get their first impression of the course and instructor based on this single document and it may weigh heavily in a student’s decision to register for or drop a course. Students often return to this foundational document throughout the course for guidance, and as such, it is important to make it easy to access repeatedly. Yet despite the fact that a syllabus is such an important document, unless there is a syllabus quiz they must take, students often merely skim or even skip reading it altogether. However, there are a few tips you can follow to make your syllabus more attractive and increase the chance that it will be read. Making your syllabus more visually appealing, providing a video tour or infographic, and using inclusive language with a warm tone are three student-friendly ways of increasing the likelihood of students reading the full document, and, coincidentally, have a positive effect on student impressions of the instructor.

Student-friendly Strategies for Increasing Readership

1- Make it Visually Appealing

One way to increase the likelihood of your students actually perusing your syllabus at length is to make it visually appealing. If your syllabus could have been created with an old fashioned typewriter, you are missing out on a chance to use new tools to make a more modern and interactive document.

Most students today already spend up to several hours a day reading, watching, and responding to online social media content, so asking students to read a text-heavy document can backfire due to overload. Enticing readers to take a closer look with interesting images and visuals such as graphs or diagrams, along with visually appealing organization, can be an effective strategy. Take a look at the sample redesigned syllabus above to see how one professor, Dr. Jenks, changed the format of hers to make it more visually appealing and readable. You don’t have to be a great designer to redo your own syllabus, as there are plenty of free templates available online (see resources below).

A beautifully designed syllabus can often open the door, encouraging text-weary students to take a look, but design alone will probably not keep them reading for long. Strategies employed in teaching reading are relevant in the discussion of syllabus language and design. Just as you would in an essay, writing a great opening or ‘hook’ can grab the reader’s attention and motivate them to continue reading. When deciding how to design a syllabus, instructors may want to consider using signaling (visually reinforcing important concepts), segmenting (chunking information into smaller units for better comprehension), and weeding (ridding of extraneous information), all of which can help create a concise yet effective document. Placing the most important information first for those inclined to give your document only a cursory glance is another great idea. Also, remember to ensure that your design does not interfere with and preferably increases accessibility. Additionally, some students might need a purely text document, so providing your syllabus in several ways is best practice.

A sample redesigned visually appealing syllabus — First two pages of a redesigned syllabus, by Angela C. Jenks, Ph.D., UC Irvine

If you have experience building Canvas pages, you could try out using some in-Canvas tricks to create a more visually appealing syllabus page, such as this example of a creative syllabus page design in Canvas: CS 271, Computer Architecture & Assembly Language.

2- Turn it into a Video or Infographic

You are probably already aware that if given the choice, many students tend to choose to view videos more often than read text documents. Recent research suggests that students increasingly expect video content to be part of their learning experience. You can use this to your advantage by recording a video tour of your syllabus to supplement the digital or physical document. Especially in Ecampus asynchronous courses where most of the work will be performed in Canvas, walking through the highlights of your syllabus and connecting what is written there to the pages, modules, and assignments in the Canvas course can help students gain a big picture view of the course and prevent questions later.

Especially in Ecampus asynchronous courses where most of the work will be performed in Canvas, walking through the highlights of your syllabus and connecting what is written there to the pages, modules, and assignments in the Canvas course can help students gain a big picture view of the course and prevent questions later. Using a video to introduce your course can help students better comprehend and remember the important parts of your syllabus by activating both the visual (pictorial) and auditory (verbal) processing channels that working memory uses. The same strategies mentioned as important for designing a visual syllabus can be employed (signaling, chunking, and weeding) to ensure viewers are not overwhelmed. This is one of the most effective ways to introduce your course to new students, with the added value of enhancing your instructor presence. It’s not as difficult as you may assume- OSU’s Canvas LMS has a built-in video recording tool, Kaltura Capture, with which you can create a screencast video.

Another option is to try something completely new- turning your staid, static syllabus into an infographic. Infographics have become more popular with the advent of quite a few online tools that provide a multitude of templates with simple drag and drop functionality, enabling instructors to reimagine how their syllabus information is presented (see below for resources). Infographics are appealing as a supplementary document even when a text version is evident, as they distill the elements of a course into easily presentable and understandable chunks, highlighting important information and saving longer descriptions for later.

Infographic representing the important concepts in this article — Sample infographic based on this article

3- Consider your Tone and Wording

Another way to encourage students to read the entire syllabus in your course is to consider how the tone of the text is understood from the students’ perspective. Writing your syllabus in a warm (student-focused) tone communicates to students that you care about them as individuals and are rooting for them to succeed, which in turn motivates them to want to succeed, whereas writing in a cool (content focused) tone can negatively impact students’ perceptions of the instructor and the course. There may be some hesitancy among instructors to shift from what is typically considered ‘proper’ academic language due to a conception that a syllabus should model this type of language. Some may be concerned that using informal or conversational language may muddy power dynamics, preferring an instructor-as-expert approach and mirroring that in their syllabus.

While this may be the established norm, there are compelling reasons to tweak your writing style when drafting this first contact between instructor and students. Whereas in past decades teachers might have been expected to produce standard syllabi with purely academic, formal language, the more recent focus on concepts such as inclusivity, promoting diversity, and working toward equity has spurred many to take a closer look at how their syllabus language and presentation affects students and their sense of belonging when accessing higher education. Interestingly, using warmer language in your syllabus can actually impact how motivated students perceive YOU to be as well. Research from Richard J. Harnish and K. Robert Bridges determined that “a syllabus written in a friendly rather than unfriendly tone evoked perceptions of the instructor being more caring, more approachable, and more motivated to teach the course.” Recent research from OSU’s own Regan A. R. Gerung and Nicole R. Galardi supports this, finding that syllabi written in a warm, friendly tone rather than a cooler, more academic tone tend to be viewed more positively (and resulted in more positive teacher ratings in evaluations). Instructors are often missing out on a wonderful opportunity to invite students into a mutually respectful class experience by distancing themselves by using an overly cold and academic tone in their syllabus.

OSU has expressed a strong commitment to using inclusive and affirming language, recognizing that how we use language reflects how we view the world and impacts others’ sense of belonging.One of the first things to consider is your audience- are you teaching a freshman level intro course, where students may be entering the world of formal academia for the first time? Many OSU Ecampus students identify as first generation college students or non-native English speakers, which might impact how they interpret the writing in your syllabus. If your syllabus uses language that seems cold, distant, formal, or unwieldy due to overly complex structures and style, students may fail to understand, become disinterested, and/or discontinue their reading of your syllabus. Are you teaching graduate students who might have a better comprehension of academic language? Even if you are, your syllabus may not be the place to showcase this type of language, which can impact comprehension.

In addition to how friendly your tone is, consider the underlying message sent by how you choose to discuss subjects, especially aspects that are traditionally the sole purview of the instructor, such as the turning in of work, granting extensions or incompletes, and grading policies. If a syllabus contains frequent mentions of the penalties students will face, punitive measures that will be taken, or absolutes that will be enforced, students may be put off and decide the instructor is authoritarian, controlling, or overly strict. A lack of flexibility can seem particularly uncaring, causing students to be less likely to reach out if they encounter difficulties that may impact their ability to turn in work on time and participate fully. Instead, consider how you could offer more student friendly policies that offer students flexibility, choice, and empathy for students’ complicated lives.

The key, as in most areas of life, is finding the right balance that represents what you want to convey to students. The image below, taken from the OSU Center for Teaching and Learning publication Pedagogical Pragmatics (P2): Writing a Warm SYLLABUS, shows some examples of cool vs. warm syllabus statements. Small changes in wording can be enough to convey warmth and friendliness.

Examples of warm versus cool syllabus language in a chart — 8/2021 This work is licensed under a Creative Commons Attribution -NonCommercial 4.0 International License WEB: Ctl.oregonstate.edu; TWITTER: @OSUteaching; BLOG: https://blogs.oregonstate.edu/osuteaching

Looking to improve your syllabus? Check out these resources:

Gauge how student- or content-focused your own syllabus is using this syllabus rubric, complete with user guide, from University of Virginia’s Center for Teaching Excellence
Need some inspiration?
- Exampls of visual syllabi
- How to Create an Infographic Syllabus With Piktochart
Find a visually appealing syllabus template
- Free Syllabus Templates – Customize & Download | Visme
- Syllabus Didactic Programming Templates to edit online
Find an infographic template
- Collaborate & Create Amazing Graphic Design for Free
- Easel.ly
Research and theory for using video
- Principles of Multimedia Learning

Sources and Resources

A professor hid a cash prize on campus. All students had to do was read the syllabus – CNN

Accessible Syllabus

Creating the Foundation for a Warm Classroom Climate

Effect of syllabus tone: students’ perceptions of instructor and course Richard J. Harnish ·K. Robert Bridges

Newly passed bills require Oregon public colleges to publicize information on student fees, other costs – OPB

Principles of Multimedia Learning

Sample Visual Syllabus

STATE OF VIDEO IN EDUCATION 2019

Syllabus Tone, More Than Mental Health Statements, Influence Intentions to Seek Help – Regan AR Gurung, Noelle R. Galardi, 2021

Using a warmer tone in college syllabi makes students more likely to ask for help, OSU study finds | Oregon State University’

Utilizing Inclusive and Affirming Language | Institutional Diversity

Would a Course Syllabus Be Better as an Infographic?

clipboard, green apple, notebook, hand writing with pencil, scissors and spool of thread emojis used in module items

What should you know about emojis if you plan to use them in your online courses? Not being an extremely online person and not, perhaps, of the right generation, I came to emojis later than others and felt uncertain using them. What did these symbols communicate to others, and how would it reflect on me if I used them in my work with instructors and students? Without research-based answers to these questions, I nonetheless began using emojis in online course designs for the purpose of visual wayfinding and for fostering a friendly, playful tone. After several terms of using emojis in this way, I wondered whether they were accomplishing my goals. Now I’d like to share the background on emojis I’ve researched—and wish I had had earlier—so that you can avoid any missteps.

Wayfinding

Using emojis in the Canvas Modules menu (which doesn’t otherwise permit any modification of its visual design) has been one way to increase the salience of certain items or to lend them a certain skeuomorphism. With ‘at-a-glance’ speed—faster than reading text—students can quickly identify their intended navigational path once they’ve grasped the symbolism of each emoji. I use these symbols consistently for assignments of the same type across weekly modules. Here’s how the emojis looked in a graphic design course, which itself featured a lesson on semiotics and the way icons, indexes, and symbols operate as visual shorthand:

There are 6 module items arrayed one on top of the other in a list. Each item title has a number, a distinct emoji, and a text-based title. The emojis used are a clipboard, green apple, notebook, hand writing with pencil, scissors and spool of thread.

All the emojis chosen for this course reference the domain of school or making—a scissors represents creative assignments, a spool of thread winks at the idea of “threads” in a discussion. The usage of emojis, along with other design choices related to page layout and color scheme, was a way to model the design skills being taught. Students could thus experience how thoughtful design influenced their interactions with a digital product, in this case, a college course.

Tone

I had also hoped that using emojis would communicate to students that a course was welcoming, approachable, and not all deadly serious. Much research has been done to understand how the set of emojis depicting faces influences the emotional reception of text-based messages, but my course designs have generally used non-face emojis. Research on this set of objects, the meaning and emotional valence of which might be more opaque, also shows that emoji objects communicate positive affect or playfulness, perhaps because they demonstrate that the user has invested care and emotion work in choosing an emoji appropriate for interpersonal exchange (Riordan, 2017). Whether that is appropriate within online learning is less clear; emojis were found to increase students’ perception of how caring an instructor was, but they also led students to perceive the instructor as less competent (Vareberg and Westerman, 2020). And while they might “lighten the mood,” emojis were considered inappropriate in contexts that students considered formal, such as email (Kaye, et al., 2016). Within the domain of commerce, emojis in ads were pleasing to customers when the product was perceived as hedonic rather than utilitarian, suggesting again that context is a critical factor in emoji’s reception. Another consideration to have in mind is the multiplicity of interpretations an emoji might have at the intersection of gender, language, culture, etc. (Bai, Qiyu, et al., 2019), and how that will affect your intended tone.

Considerations with Accessibility

In testing my emojis in Canvas, I relied on ReadSpeaker TextAid; this accessibility tool simply skipped emojis and read only the surrounding text aloud – which was fine, as the critical content I wanted to communicate was in text form, and the emojis were essentially decorative. Unfortunately, after reading a great post on the experience of emojis for individuals with sight impairments who use assistive technology, I discovered that the ReadSpeaker TextAid behavior wasn’t typical. Using screenreaders more commonly used by individuals with sight impairments, I then confirmed that when emojis are encountered, their official names are, indeed, read aloud. This means that my visually clever discussion title was now rendered in speech as ‘2.6 Spool of Thread Discussion,’ lengthening the time it took to get to the useful information and adding irrelevant content. Whereas an emoji can be hidden from assistive technology via html on a Canvas page or assignment, there is no mechanism to do this within the title of a page or assignment. This means that, if an emoji is a must-have, it should be placed at the end of the Canvas item title, where it will be read last and prove less bothersome to learners using screenreaders. For me, however, this creates a jagged, irregular visual appearance when viewed in the Canvas Modules menu, and coming at the end of the title, makes the emojis a less useful navigational shortcut for sighted students.

Emojis appear at the end of each module item in a list of six. Each item title has a different length, so the emojis appear at different distances from the start of each line.

For tips on accessible emoji use, you should read Emojis: Readibility Guidelines and “Do Emojis and Accessibility Work Together?”. If you need to identify an emoji’s official title as read by a screenreader, consult the emoji’s entry in emojipedia.org, which will also show you the varied appearances an emoji takes on different platforms—another consideration you’ll need to have in mind.

Is the Party Over? 🎉

Unfortunately, with this research in mind, I can no longer sprinkle emojis throughout my Canvas courses like so much happy confetti. Now, I’ll recommend to the instructors I partner with that they use emojis sparingly, for the purposes of communicating the emotional valence of a message (to ‘smooth out the rough edges of digital life,’ as so incisively put by Stark and Crawford, 2015) or to increase salience, but always in accessible ways, and always with a few caveats in mind.

References

Aitchison, Suzanne. “Accessible Images, Icons and Emojis.” Up Your A11y.

Bai, Qiyu, et al. “A Systematic Review of Emoji: Current Research and Future Perspectives.” Frontiers in Psychology, vol. 10, Frontiers Research Foundation, 2019, pp. 2221–2221, doi:10.3389/fpsyg.2019.02224. Full Text.

Content Design London. “Emojis.” Readability Guidelines.

Finke, Beth. “Emojis and Accessibility: The DOS and Don’ts of Including Emojis in Texts and Emails.” Easterseals Blog.

Kaye, Linda K., et al. ““Turn That Frown Upside-down”: A Contextual Account of Emoticon Usage on Different Virtual Platforms.” Computers in Human Behavior, vol. 60, Elsevier Ltd, 2016, pp. 463–67, doi:10.1016/j.chb.2016.02.088. Full Text.

Mace, Di. “Do Emojis and Accessibility Work Together?” Blueprint – Blog by Tiny.

Riordan, Monica A. “Emojis as Tools for Emotion Work: Communicating Affect in Text Messages.” Journal of Language and Social Psychology, vol. 36, no. 5, SAGE Publications, 2017, pp. 549–67, doi:10.1177/0261927X17704238. Read via OSU Library.

Stark, Luke, and Kate Crawford. “The Conservatism of Emoji: Work, Affect, and Communication.” Social Media + Society, vol. 1, no. 2, SAGE Publications, 2015, p. 205630511560485, doi:10.1177/2056305115604853. Full Text.

Vareberg, Kyle R., and David Westerman. “To: -) Or to ☺, That Is the Question: a Study of Students’ Initial Impressions of Instructors’ Paralinguistic Cues.” Education and Information Technologies, vol. 25, no. 5, Springer US, 2020, pp. 4501–16, doi:10.1007/s10639-020-10181-9. Read via OSU Library.

This blog post is an Instructor Spotlight authored by Xiaohui Chang. Xiaohui is an Associate Professor of Business Analytics in the College of Business.

Introduction

Teaching an online course can feel like a solitary experience, and it can be isolating for students as well. Don’t we all wish we could get to know our students better? In this post, I’ll share some of my teaching practices that help me connect, support, and engage our online students.

First, a little background about my teaching, especially online teaching. I have been heavily involved in undergraduate and graduate teaching since 2014 and have taught more than 2000 students (2047 to be exact) under a variety of teaching modalities including traditional face-to-face classes, online courses with Ecampus, synchronous class sessions due to COVID-19. The courses I teach are mostly quantitative, including business statistics and business analytics. Since my first online class in Summer 2017, I have delivered 8 online classes with 347 students in total. Besides my extensive online teaching experience, I have attended many workshops to improve my skills, had numerous productive conversations with colleagues and Ecampus instructional designers, and acquired knowledge in theory and practice from books and websites. Most importantly in the past several years after developing the tricks and practices described below, I have put them to the test in my online classes.

Most of my practices revolve around one key idea: provide proactive support to students, which is also advocated by Ecampus in their Online Teaching Principles. The two principles that touch on this type of proactive support are (1) Reach out and (2) Refer and Cultivate Inclusion.

What does this look like in action? In this post, I will share some examples of how I apply these principles to demonstrate care, connect with students, and proactively support those that may be struggling. My hope is that other instructors will find methods that resonate and work for your students as well.

Employ Empathy Statements in Email and Other Communications

Empathetic emails and other communications are essential in establishing supportive interactions with students but they don’t get the amount of attention and effort that they truly deserve. First of all, emails are undoubtedly the most popular tool used by students to connect with faculty. On a 5-point Likert-type (1=never, 2=sometimes, 3=about half the time, 4=most of the time, 5=always), emails are rated 3.53 which is the highest among all tools used. Online instructors spend hours responding to student emails every day. I receive an email like the following anywhere between once a week to a few times each week.

“I am sorry for reaching you so late … I just realized this issue now with all of my classes. I might have been distracted by … at the moment, causing me to lose certain grades, but I am trying to be more attentive moving forward … Is there any way I could still get points for my missing assignments? Thank you for your understanding, and I’m sorry again for the trouble.”
Quote from student email

In face-to-face interactions, I try to be straightforward. My natural response to an email like this would simply be a description of the student’s missed assignments and a discussion of the late penalty policy in this course. After drafting a response email, I try to pause for a while, re-read the student’s email, and try to put myself in their shoes.

After teaching at OSU for a few years, I noticed that many of our students are shouldering multiple roles and responsibilities while attending school full time. According to the 2020 OSU survey collected from a total of 1,190 students, close to 47% of the students are working full time, 20% are working part-time, and 29% are caregivers to a child or a family member. A few of my students have been serving in Afghanistan while taking my online classes. Students’ commitments outside of class increased even more during this unprecedented COVID era. I doubt I would do a better job than my students who are wearing multiple hats in staying focused in all of these courses and keeping track of tens of due dates every week. I strongly believe that getting into an empathetic mindset not only helps me relate to them, listen to their stories, and feel their frustration, but also makes students feel that they are not just another number. In my final response to the aforementioned email, I start my reply with a paragraph like the following and discuss the missed assignments and late penalties in the second paragraph.

“Sorry to hear that you’ve been distracted by …. I understand that it can get quite difficult to stay on top of everything at the moment. Please don’t hesitate to reach out to me or the Ecampus academic and student support services if we can be of any help to you. We are here to support all of our students to succeed.”
Instructor email response

This additional paragraph takes very little time to write but carries a long way to foster a supportive online learning environment. Some of my students shared this feedback in my teaching evaluations.

“For someone that is off-campus, this was a great feeling that I wasn’t just another student, I almost felt as if I was her only student, that’s what that little note meant.”
Quote from student evaluation

I highly recommend all online instructors to consider using empathy statements in their emails and other communications with their students. They mean more to your students than you believe. You can find more information about empathy in online instruction via Michelle Pacansky-Brock’s Humanizing Infographic and in the Humanizing Online Learning blog post by Tianhong Shi.

Restructure Office Hours – “Ask Me Anything Hours”

Research studies have shown that high-quality student-faculty interactions are linked with many benefits ranging from academic success to student retention (Kuh et al. 2010, Tinto 1997).

For online classes, besides email messages, virtual office hours are another useful way to engage student and faculty interactions. Nevertheless, in the 2020 OSU Survey, when asked which tools they use to communicate with faculty, the average score for emails was 3.53, compared to a mere 1.59 for virtual office hours. Smith et al. (2017) recommends that faculty and higher education institutions “make it explicit what students might get out of office hours”, “create nurturing classroom environments by promoting friendly and dedicate attitudes toward teaching among faculty,” and “openly and proactively promote office hours.” Because many online students are not aware of the purpose of office hours, following the suggestions from my colleague, Dr. Jason Stornelli, I have renamed all my office hours to “Ask Me Anything Hours” to make the sessions informative and inviting. I have also tried to proactively promote these sessions through Canvas announcements, groups emails, and one-on-one emails. The student attendance rate has gone up since then. This further cultivates a supportive and welcoming environment for the students, inciting responses such as the following:

I never got to take advantage of the office hours, but I’ve never had an online instructor who encouraged visiting them so much, which felt very inviting. I always felt like I had a voice and was cared about.
Quote from student evaluation

Provide Constructive and Personal Feedback for Students to Reflect and Improve Upon

Many of my students also appreciate the personal feedback they received after the exams and some important assignments. Modern technologies including grading rubric and speed graders in Canvas have expedited grading significantly, but may limit the personal and constructive feedback from the instructors. For online classes, personal feedback is particularly important because it provides learners with valuable feedback in which to inform, reflect, and adjust their learning. In my classes, I first organize all exam questions according to their modules. After students complete the exam, I go through every student’s exam and identify their individual points of weakness, i.e., the modules and the types of questions that they would need to improve upon. I also offer an extra credit assignment for students to make up some lost points from the exams; this will not change students’ grades substantially but offers an opportunity and an incentive for students to practice and learn from their mistakes.

I have never had a teacher email me personal feedback about one of my midterms. I went over the modules you said I should work on, and it really helped me on the final. The extra practice problems were very useful in not only raising my grades but also grasping the subject better.
Quote from student evaluation

Periodically Check in with Students Who Are Behind

Checking in with students who may be struggling in the class throughout the term plays a critical role in supporting our students. This has been made easier than ever by Canvas LMS. Under the Canvas gradebook, for each assignment, we can email those students who failed to submit an assignment or scored less than a specific score. For online classes with many assignments due every week, it becomes challenging to keep track of all the due dates even with the assistance of automatic to-do reminders from Canvas. In my emails, I also encourage students who are falling behind to seek assistance either from me, our Teaching Assistant, a private tutor, or TutorMe, which is an online tutoring platform for currently enrolled OSU Ecampus students, and connects them with live tutors in under 30 seconds and 24/7. Sometimes students are not aware or just forget about the many assistance and resources offered in this class.

Online students often feel invisible and insignificant. They need to be seen and valued by instructors. Many of the practices outlined above can be easily done and are essential in fostering a supportive learning culture and ensuring the success of students. I hope you try out some of these practices in your online classes and find at least one of them helpful for you and your students.

*Infographic created by Brittni Racek via Venngage*

Feel free to contact me at Xiaohui.Chang@oregonstate.edu as I am always eager to hear your feedback and suggestions. Let us connect with and support each other in this online teaching journey as much as we do with our students.

Sources

Kuh, G. D., Kinzie, J., Schuh, J. H., & Whitt, E. J. (2010). Student success in college: Creating conditions that matter. United States: John Wiley & Sons.
Smith, M., Chen, Y., Berndtson, R., Burson, K. M., & Griffin, W. (2017). Office Hours are Kind of Weird”: Reclaiming a Resource to Foster Student-Faculty Interaction, InSight: A Journal of Scholarly Teaching, 12, 14–29.
Tinto, V. (1997). Classrooms as communities: Exploring the educational character of student persistence. Journal of Higher Education, 68, 599–623.
2020 OSU Ecampus Annual Student Survey Report.
Ecampus Online Teaching Principles. The Oregon State University Ecampus Online Teaching Principles are licensed under a Creative Commons Attribution-Non-Commercial 4.0 International license.

Traditional learning materials such as textbooks can limit access to innovative teaching and learning practices. With Open Educational Resources (OERs), teachers and students are freed from the constraints of these materials and are empowered to adapt, use, and share learning materials created by others. This is a series of two blogs that will explore the importance of OERs and the resources needed for creating our own open resources for language learning?.

First, let’s take a brief look at what makes OERs appealing, yet challenging to adapt and create in language education.

OER is sharing — Open educational resources. Source: Giulia Forsythe on Flickr, Public domain CC0 1.0

A Brief Overview

Open Educational Resources (OERs) are a key component of an approach to learning known as Open Pedagogy, which aims to leverage the use of shared resources to improve educational outcomes. Simply put, OERs include “any educational resources (including curriculum maps, course materials, textbooks, streaming videos, multimedia applications, podcasts, and any other materials that have been designed for use in teaching and learning) that are openly available for use by educators and students, without an accompanying need to pay royalties or license fees” (Butcher, 2015, p.5). OERs are usually shared under a Creative Commons license which allows users to revise, remix, retain, reuse and redistribute these materials without incurring any copyright infringement (The 5R activities).

“Going open is more a philosophy than a skill. But, obviously, it takes a handful of skills to be able to apply this philosophy in the classroom”
Małgorzata Kurek Anna Skowron

Language instructors and researchers have recognized the potentials that OERs bring to the language classroom. We call these potentials the ecology of OERs for the language classroom—the complex connections and relations that exist in the process of teaching and learning another language and its cultural foundations. In this ecology, we find benefits including adapting authentic materials, merging literacy and culture, and fostering multiliteracies (e.g., digital, information). Yet instructors and researchers also acknowledge the barriers to widely adopting open resources.

Opportunities

OERs can engender creative and innovative practices for making language teaching and learning more meaningful, enjoyable, authentic, and democratic. Open resources can be game-changers that reshape the classroom ecology and its dynamics—fostering a hub for new social learning. These resources can challenge the social norms and behaviors expected in the language classroom, making instructors and students collaborators. Both students and instructors can become active producers of content, transforming the language class into more democratic and participatory. A participatory approach to making students content creators can promote opportunities for students to be exposed to authentic uses of the language and, thus, increase their motivation to learn and use the language in more meaningful and relatable ways (Blyth & Thoms, 2021).

OERs create opportunities for adapting and repurposing content to fit particular contexts and uses, levels of skills, student characteristics, instructors’ competencies, and available technologies. Both students and instructors can engage in higher-order cognitive processes as they retain, revise, remix, reuse, redistribute, and evaluate copyrightable works. OERs often come in different formats such as videos, interactive content, gamified practices, animated presentations, audio effects, etc. making the content and learning experience more engaging as well as connected to students’ language learning interests and needs. In addition, OERs are easily adapted, foster language and literacy skills for students, and are beneficial for the professional development of instructors. OERs can promote the development of digital multiliteracies for instructors (Mitsikopoulou, 2019), who could eventually integrate multiliteracies into their teaching practices organically.

Commercial textbooks can become outdated quickly, and updating them can take a long time. In addition, instructors might find more challenges adapting or reusing these textbooks due to copyright laws. The open nature of OERs offers instructors the opportunity to adapt multiple resources to innovate their teaching practices and expose students to more realistic content that is current and relevant. Even further, using OERs in the language classroom may contribute to going beyond the goal of language education—from a communicative perspective where learners are expected to develop the language skills to communicate with other speakers of the target language to a learning experience that fosters literacy (Thoms & Thoms, 2014).

In broadening language teaching goals, instructors can become content-generators and create their own OERs. Instructor-generated OERs afford the opportunity for instructors to rethink their pedagogical content and practices in a way that can broaden their understanding and perspectives of the world. Instructors can integrate more content from the language and culture of diverse communities around the globe, decentering the language usage of a particular dominant group within the community of speakers. For instance, many Spanish textbooks in the U.S. focus on the Spanish language and culture from Spain, failing to embrace the multifaceted nature, complexity, and nuances of the language and culture in the other 20 Spanish-speaking countries in the world.

Challenges

While interest in and implementation of OERs has grown across disciplines since the early days of the open education movement, adoption of these resources among foreign language educators has been slower and continues to present a number of challenges that may limit the efforts to integrate them into some educational contexts. Persisting barriers may include reluctance to reuse material created by others and share resources more broadly (Rolfe, 2012; Weller, 2011); lack of guidelines on the use and evaluation of OERs for quality and accuracy of the content (Adams et al., 2013); technical difficulties in access, development, and delivery of content; need for a sustainable team for development and authoring; and compliance with accessibility standards (Baker, 2012). It is notable that many of the challenges identified here represent a historical perspective of the OER movement. However, these potential obstacles, along with “a lack of research which investigates the benefits and challenges of FL learning and teaching in open environments” (Blyth and Thoms, 2021), continue to hinder the widespread use and creation of open resources among foreign language educators.

Supporting Efforts to Incorporate OERs in the Language Teaching and Learning

Message "get the creative following" — Photo by Tim Mossholder on Unsplash

The benefits of OERs across disciplines has been by now well-documented. Language programs and educators weighing the barriers to creating OERs should not be discouraged. To the contrary, it is critical to support efforts to democratize education through the use of OERs and open education initiatives. These efforts include: (1) providing research-based and empirical evidence of the benefits and impact on language education, (2) grounding the development of OERs on theoretical and practical frameworks to ensure quality of learning experiences, (3) training users and developers of OERs on how to find, adopt, adapt, evaluate and create open resources, (4) supporting the use of technologies and Creative Commons licensing for OERs, and (5) creating clear guidelines for instructional practices (Zapata & Ribota, 2021). An important piece in adopting OERs and advocating for the open pedagogy movement is to support instructors who want to venture into creating their own OERs. How do we get started with our own OER project? What considerations are critical for this kind of project? What resources are needed and available? Who will be involved and how will their different areas of expertise be integrated? We believe it is necessary to discuss these questions (and possibly others). In Part 2 of this series, we outline a detailed process and structure for language programs to determine the appropriate scope and sequence within the larger curriculum, author rich thematic content, weave cultural and social justice topics into language skills content, promote multiliteracies, and produce media objects or search for existing media and images in the public domain.

References

Adams, A., Liyanagunawardena, T., Rassool, N., & Williams, S. (2013). Use of open educational resources in higher education. British Journal of Educational Technology, 44, 149– 150. doi:https://doi.org/10.1111/bjet.12014

Baker, J. (2012). Introduction to open educational resources. Connexions. http://cnx.org/content/col10413/1.3

Blyth, C. S., & Thoms, J. J. (Eds.). (2021). Open education and second language learning and teaching: The rise of a new knowledge ecology. Multilingual Matters. https://www.multilingual-matters.com/page/detail/?k=9781800411005

Butcher, N. (2015). A basic guide to open educational resources (OER). Commonwealth of Learning (COL).

Wiley, D. (n.d.). Defining the “Open” in Open Content and Open Educational Resources. Creative Commons Attribution 4.0 license

Lesko, I. (2013). The use and production of OER and OCW in teaching in South African higher education institutions. Open Praxis, 5(2), 103-121. https://www.openpraxis.org/articles/abstract/10.5944/openpraxis.5.2.52/

Mitsikopoulou, B. (2019). Multimodal and digital literacies in the English classroom: Interactive textbooks open educational resources and a social platform. In N. Vasta., & A. Baldry. (Eds.). Multiliteracy Advances and Multimodal Challenges in ELT Environments, (pp. 98-110). Udine.

Rolfe, V. (2012). Open educational resources: Staff attitudes and awareness. Research in Learning Technology, 20, 1–13.https://doi.org/10.3402/rlt.v20i0.14395

Thoms, J. J., & Thoms, B. L. (2014). Open educational resources in the United States: Insights from university foreign language directors. Systems. http://www.tesl-ej.org/wordpress/issues/volume22/ej86/ej86a2/

Weller, M., De los Arcos, B., Farrow, R., Pitt, B., & McAndrew, P. (2015). The impact of OER on teaching and learning practice. Open Praxis, 7(4), 351-361.

Zapata, G., & Ribota. (2021). Open educational resources in heritage and L2 Spanish classrooms: Design, development and implementation. Open Education and Second, 25.

By Susan Fein, Instructional Designer, susan.fein@oregonstate.edu

In my role as an instructional designer, the faculty I work with are often looking for ways to increase student engagement and add a “wow” factor to their online course. One way to do that is to add or increase active learning practices.

Active learning requires students to do something and think about what they are doing, rather than simply listening, as with a passive-learning lecture (Bonwell & Eison, 1991). Active learning brings positive and lasting outcomes to students, including better retention and grasp of concepts, and is particularly evident when students work together to develop solutions (Chickering & Gamson, 1987).

Tackling Discussions

In 2019, I worked with an instructor developing a biochemistry/biophysics course for Ecampus. The instructor loved the peer-to-peer interaction intended for discussions, but was discouraged by the often lackluster exchange commonly demonstrated in the posts. She wanted to liven up these conversations, not only to increase the strength of the community but also to have an impact on the value of the learning that took place.

Enter knowledge boards! With a simple but creative retooling of the predictable initial-post-and-two-replies format, the instructor found a way to reimagine the often mundane discussion board and transform it into a lively and highly engaging conversation and exchange of knowledge.

How did she do this? Rather than compel all students to respond to a narrow or artificially-constructed prompt, the instructor instead posted several relevant topics or short questions extracted from the concepts presented during that week’s lectures and readings. Topics might be a single word or a short phrase, and the questions were tightly focused and direct.

Choice and Agency

From this list of 5 to 10 conversation starters that give breadth to the topics, the students can choose which they want to respond to, often selecting what’s of greatest interest to them. These posts could be anything related to the topic or question, so students are free to approach from any perspective or direction.

The instructor found that the students more freely contributed ideas, insights, understandings, questions, confusion, and commentary. They were encouraged to ask questions of each other to delve into significant points. Students could engage in as many conversations as desired, at their discretion. As a result, they tended to be more actively involved, not only with the content and concepts from that week’s materials, but also with each other, producing a strong community of inquiry.

This simple change transformed the tired and (dare I say it?) potentially boring weekly discussion into a meaningful opportunity for a lively and valuable knowledge exchange. The instructor explained that students also report that this knowledge board becomes a study guide, summarizing multiple approaches and insightful content they use for studying, so many revisit the posts even after that week is over as a way to review.

But Wait…There’s More!

The instructor didn’t stop at discussions in her pursuit of increased engagement and active learning. Her next “trick” was to evaluate how the assessments, especially homework problems, were presented.

A typical format in many Ecampus courses is to have students complete homework assignments individually, and these are generally graded on the correctness of the answers. But once again, this instructor redesigned a conventional activity by applying principles of active learning and collaborative pedagogy to improve learning outcomes.

In the new version, students first answer and submit solutions to the homework individually, and this initial phase is graded on proper application of concepts, rather than on the correctness of the answer. Next, students work together in small groups of 3 or 4 to discuss the same set of problems and, as a group, arrive at consensus of the correct answers.

The active learning “magic” occurs during this critical second phase. If one student is confident about an answer, they present evidence from the lectures and readings to persuade their peers. And when a student is not certain that they correctly grasped the concepts, they discuss the problem and relevant principles, learning from each other through this review, hearing different perspectives and interpretations of the materials. It is through these vital peer-to-peer interactions that the active learning takes place.

As the last phase of the activity, the group submits their answers, which are graded for correctness.

This reshaping of a classic homework activity results in deeper levels of understanding and stronger knowledge retention (Weimer, 2012). And there’s an added benefit for the instructor, too. Since there are fewer papers to grade, formatting homework as a group submission means extra time to offer more and better feedback than would be feasible when grading each student individually. A win-win bonus!

Benefits of Active Learning

These are just two simple but ingenious ways to reformat classic forms of interaction and assessment.

Do you have an idea of how you can alter an activity in your course to make it more interesting and engaging? If you sense that your online course could use a boost, consider incorporating more active learning principles to add the extra oomph that could transform your teaching content from mundane to magical!

So let’s close this post in true active learning style and take a moment to reflect. What kinds of active learning practices have you tried in your course? How did those go? We’d love to hear your thoughts and experiences, so please share in comments.

References

Bonwell, C. C., & Eison, J. A. (1991). Active Learning; Creating Excitement in the Classroom (Vol. Education Report No. 1). Washington, D.C.: The George Washington University, School of Education and Human Development.

Chickering, A. W., & Gamson, Z. F. (1987, March). Seven Principles for Good Practice. AAHE Bulletin 39, 3-7.

Weimer, M. (2012, March 27). Five Key Principles of Active Learning. Retrieved from Faculty Focus: https://www.facultyfocus.com/articles/teaching-and-learning/five-key-principles-of-active-learning/

New online instructors often express concern about the loss of immediate student feedback they get by teaching in person. These educators count on in-class interaction to help shape their lesson plans in real-time. Student questions, lack of interaction, or even blank looks, help them understand what concepts are difficult for their learners. Others just feel more comfortable with the two-way nature of in-classroom communication.

But teaching in an online environment doesn’t have to be mutually exclusive from gauging student interest and comprehension.

Mud Cards

I was first introduced to the concept of “Mud Cards” or “Muddiest Points” through an open course MIT offered in Active Learning in College-Level Science and Engineering Courses. The instructor described handing out index cards to each student at the end of class asking students to write down an answer to one or more of a few prompts (MIT OpenCourseWare, 2015).

In an online course, this could easily take the form of a weekly survey that looked something like this:

What concept from this week did you find confusing?
Is there anything you found particularly compelling?
What would you like to know more about?

Potential Benefits

The answers received have multiple potential benefits. First of all, instructors will get to look for trends in a particular class.

Are learners missing something central to a course learning outcome?
Is there a concept they need additional resources to master prior to an upcoming exam?
What excites them the most?

Getting this information weekly can provide information that is normally gathered during in-class interactions. It may even be more informative, as participation is likely to be higher (or can be incentivized through participation points). This feedback can be used to add content, perhaps through an announcement at the beginning of the next unit, addressing any common problems students reported. It can also help improve the content or activities for the next iteration of the online course.

The second benefit of an activity like this one is that it is an easy way to introduce active learning to your online course. Active learning, with origins in Constructivism, includes the idea that students build knowledge through “doing things and thinking about what they are doing.”

Rather than passively watching narrated slide-based lectures or videos, or completing assigned readings, they are asked to think about what is being taught to them. Each student, by reflecting on questions like the examples above, takes some responsibility for their own mastery of the content.

3-2-1 (a similar tool)

I recently attended the keynote at the Oregon state Ecampus Virtual Faculty Forum by Tracey Tokuhama-Espinosa (Tokuhama-Espinosa, 2020). At the beginning of her presentation, she told all of us we were going to be asked to email her our “3-2-1.” A 3-2-1, she defined as:

Three things that are new to me
Two things so interesting I will continue to research or share with someone else
One thing I will change about my practices based on the information shared today

Even though I was very familiar with the underlying pedagogical practice she was leveraging, I paid significantly more attention than I would have otherwise to an online presentation. I wanted to come up with something helpful to say. To be honest, suffering from COVID related ZOOM fatigue, it also made sense to ensure the hour of my time resulted in something actionable.

A Word of Caution

The use of a tool like the Mud Cards or 3-2-1 will be successful only if used consistently and students see the results of their efforts. If not introduced early and repeated regularly, students won’t develop the habit of consuming content through the lens of reflecting on their own learning. Similarly, students who never see a response to their input, through a summary or additional explanations, will get the message that their feedback is not important and lose the incentive to continue to provide it.

Conclusion

Introducing a reflection activity like those suggested is a simple, quick way to incorporate active learning into a course while simultaneously filling a void instructors sometimes miss through being able to ask questions of their students in a classroom.

Canvas allows for building anonymous graded or ungraded surveys in which a weekly activity like this would be easy to link to in a list of tasks for a unit of study. It is a low development effort on the part of the instructor, and participation from students shouldn’t take more than 5 minutes.

I will link below to some of the resources mentioned that discuss the use and benefits of Mud Cards and active learning in instruction. If you try it out in an online course, I would love to hear how it works for you.

Resources

How Do I Create a Survey in My Course? Canvas LMS Community, 6 Apr. 2020
Hall, S. R., et al. “Adoption of Active Learning in a Lecture-Based Engineering Class.” 32nd Annual Frontiers in Education, vol. 1, IEEE, 2002, pp. T2A-9-T2A-15. DOI.org (Crossref), doi:10.1109/FIE.2002.1157921.
Rankin, Janet. Teaching College-Level Science and Engineering. 2015. ocw.mit.edu.
Tokuhama-Espinosa, T. (2020, May 5). Faculty Forum 2020—Keynote—Never a Better Time to Be an Educator! Ecampus Faculty Forum Special Virtual Event, Oregon State University Ecampus

Rainboots photo by Daiga Ellaby on Unsplash

Connecting with our students is essential, but how do we do it? Well, I guess it depends on what you mean by connected. Zoom works to see one another on a screen, you can attend activities on campus and possibly see some of your students, or we can take a deeper look into what connected means. When I think of education, connecting could be students to each other, students to the material, the material to real life, you to the student, etc. I’ll focus on the last one here: You to the student.

Think back to a time when you were in school and you had a “favorite” teacher or professor. What was it about them that made them your favorite? Did they open up their classroom at lunch to play cards with students? Did they give you a “good luck” note for a sporting event? Maybe they came to your choir concert, attended a theater production you were in, or maybe they made themselves available in a time of need. Whatever it is, that’s what connects you. What made them your favorite is because of the connection that you formed.

Effective connection is:

Being available
Caring (and showing it)
Treating the student with respect
Being a trustworthy confidant
Showing belief in students
Acting warm and welcoming
Showing compassion
Being on the student’s side
Exuding love for teaching
Showing true interest in students
Being a great listener
Accepting every student

For me, there were lots of teachers I liked and many I’d say were “favorites” but looking back, one made that huge impression and connection. How? By giving me a cut up straw on a string. Yes, you read that correctly, a cut up straw on a string. That teacher listened to what I was saying when she asked a question about how a track meet went. If it was not so good of a meet, I’d reply “I sucked from a big straw.” When it came time for an important meet that year, I got a good luck card with a straw I couldn’t suck from. That was over 20 years ago and I still have that cut up straw. Now that’s a connection!

Connection Do’s and Don’ts.

Be available
Care (for real!)
Treat students with respect
Be a trustworthy confidant
Show belief in students
Be warm and welcoming
Show compassion
Be on the student’s side
Exude love for teaching
Show true interest in students
Be a great listener
Demonstrate acceptance

DON’T

Try too hard to be liked
Gossip about students
Fail to set boundaries
Fail to set high expectations
Be unable to say no
Be sarcastic
Pamper students
Fail to follow through
Pretend to care

Run through the lists and think of a way you can make the do’s happen and ways you can keep the don’ts from happening. Was there a specific example from your examples that really stood out? Use that to help guide you in the other examples. Perhaps you remember a time where you failed to set high expectations, what happened? Reflect on why you thought you had (or know you didn’t) and what you’d like to do differently next time.

Want to know more? Read “You’ve Gotta Connect: Building Relationships That Lead to Engaged Students, Productive Classrooms, and Higher Achievement” by James Alan Sturtevant, 2014

Facilitating Active Learning with Zoom

connected learners image — Image by Gerd Altmann from Pixabay

By Christine Scott, Instructional Design Specialist, Oregon State University Ecampus

So you managed to get your face-to-face courses up and running remotely in the midst of a global pandemic. You’ve secured your Zoom sessions to avoid unwanted disruptions, your students are in their virtual seats, and you’ve successfully delivered a few lectures. So what’s next?

Now that you have students’ attention, you may find that you’re ready to focus on transforming your synchronous session into a space for active learning to take place. It’s no secret that students learn better when they are actively engaged in the learning process. The question is how that translates to a remote Zoom session. Is it even possible to recreate the dynamic learning environment of your face-to-face class?

To answer that question, we can look to best practices in online pedagogy. We know that students in online environments experience better outcomes and higher satisfaction when there are opportunities for active learning and engagement with the instructor, the course content, and each other. Fortunately, Zoom has several tools we can leverage to incorporate learner engagement in the remote setting.

Creating Opportunities for Active Learning

To set the stage for active learning, consider breaking your content delivery into shorter chunks, punctuated by periods of activity. Ask students to do something meaningful to help them engage with the content. This approach not only supports learning, but it also encourages accountability. If students understand they will be called upon to complete a task, they are more likely to be motivated to engage with the lecture.

During your synchronous session, you might ask students to:

Respond to a question
Take notes to share
Create a list of examples or discussion questions to share afterward on the Canvas discussion board
Prepare a reflection to submit after the fact
Solve a problem

Breakout Rooms in Zoom

Breakout rooms are easy to set up and operate in Zoom. These small group spaces are useful as a means of incorporating peer-to-peer interaction and feedback into your remote course. They can also promote inclusion by providing an opportunity for low-stakes participation for learners who may be reluctant to chime in during large group sessions. Finally, breakout session activities can serve as a tool for formative assessment as the activities students complete can help instructors gauge achievement of the learning outcomes.

Creating Breakout Room Tasks

Breakout room tasks can be carried out on-the-fly in the synchronous session, or they can form part of a more complex assignment. You might provide a prompt, file, or a link as a springboard for spontaneous discussion in small groups. Alternatively, you might flip your remote classroom by providing students with a pre-activity to complete before the live session. For further engagement, you might have students build on what they produce in their breakout rooms through an asynchronous submission in Canvas.

When creating breakout room tasks:

Set clear expectations. Any explanation of expectations should include a clear relationship to learning outcomes. Provide a code of conduct for interaction, performance expectations related to the task, etc.
Prepare instructions in advance. Provide students with a clear task and deliverable. Include any resources needed to complete the task. Outline the deliverable or provide a model so that students understand what is expected upon reconvening with the whole class.
Guide students in how to self-organize. Assign roles or ask students to assign them (host facilitator, notetaker, timekeeper, and speaker who reports back to the class).
Provide technical support. A tip sheet for the technology can be helpful in case they get stuck, for example.
Monitor. Circulate as you would in your face-to-face class by joining breakout rooms to check in.
Report back. Ask students to present a summary slide (groups might contribute a slide to a class google presentation), share group’s response, etc. Follow up with whole-group sharing in some form.

Sample Breakout Room Activity Types

Small group discussion
Think – Pair – Share
Group project
Data analysis/text analysis
Debate preparation
Simulation practice – mock interview
Peer feedback
Jigsaw activity

Polling

Another option for interactivity during lectures is the Zoom poll. Polls are easy to launch and are a handy tool for icebreakers at the beginning of sessions, to check for understanding, or to allow students to have input on lecture content. They can be created as anonymous surveys or as simple question responses.

Non-verbal Feedback in Zoom

Sample of Nonverbal feedback icons from Zoom — Nonverbal Feedback options in Zoom

If you miss the non-verbal feedback of a live audience in a face-to-face setting, you might consider encouraging students to use Zoom’s non-verbal feedback options available in the chat window. This tool allows students to input quick yes/no responses to questions, ask for the speaker to speed up or slow down, indicate that they need a break, and more.

Sample of a music activity — Fig 2. Consider how the simplicity of non-verbal feedback indicators might be useful in a cognitive psychology course for student feedback while listening to audio clips. Students could be asked to use the thumbs up when they can name the familiar melody mixed with interfering tones, for example.

Facilitating Lab Experiences Remotely

Live lab activities provide another opportunity for interactive experiences in Zoom. The following examples of lab tasks that implement active learning principles are taken from existing online courses through Oregon State University Ecampus. Consider how similar field and lab experiences could be used to engage learners in your remote courses.

Sample Experiences

image from science course

Science Education

In this example from a phenology course, students observe and record specific elements in a local natural area over the course of the term. After watching an instructor-led demonstration, learners record key elements based on Nature’s Notebook. They then share their data, photos, and drawings with the class to create a collective body of observations. Students then contribute their observations to a national phenology network.

Public Health

pedometer walker — Image source: pixfuel.com, cc

Learners in this course collect and analyze authentic data through a public health topic: the human-built environment. Students wear a pedometer to track how many steps they take over a 48-hour period. They ask other members of their family or community to track the same information. Students gather, analyze, and compare their data to identify potential strategies their community could implement to improve its built environment to promote active transportation by walking, biking, or other means.

Tips for setting up remote lab demonstrations or tasks:

Consider common household items to recreate a lab experience
Add or find components online
Use online videos or DIY recordings of a demonstration
Present simulations and provide an analysis or breakdown of what is happening
Connect students to virtual labs or simulations
Provide instructions and expected outcomes
Demonstrate or show the process for collecting data
Provide raw data for students to analyze
Offline – engage students with assignments or discussions related to the remote lab experience

Whether you opt to use breakout rooms to facilitate collaborative tasks, quick polls to gather student input on lecture content, or non-verbal feedback options to take the pulse of your audience, the features of Zoom offer a means of interaction that can help you to bring students to the center of your remote teaching sessions.

Adapted from slide presentation by Cyndie McCarley, Assistant Director of Instructional Design, Oregon State University Ecampus

Narrative and World-Building

For this post, I will focus on two simple strategies you can use to improve motivation and engagement in your online course, narrative and world building. These terms are used frequently in games, as well as in literature, film and other domains. They are a powerful tool, easily applied to your existing course material or as you develop new content. puzzle world

If you want some background about where my thinking is coming from, check out my last blog post, Games as a Model for Motivation and Engagement, Part 1, where I take a deeper dive into gaming and Self-Determination Theory. I would also recommend a post by Dr. Meghan Naxer, Self-Determination Theory and Online Education: A Primer.

There are two kinds of world building I’d like to talk about; instructor-created narrative and student-created narrative. To set the tone for our thinking about this, I’ll start with a quote from Designing for Motivation.

“… if you increase autonomy then engagement will improve, if you increase competence then motivation will increase, and if you increase relatedness then wellbeing will be enhanced–these needs become the controllers we tweak and adjust to iterate on and improve experience.”
(Peters, D., Calvo, R. A., & Ryan, R. M. (2018) Designing for Motivation, Engagement and Wellbeing in Digital Experience. Frontiers in Psychology, 28 May 2018. DOI: 10.3389/fpsyg.2018.00797)

So how can we use world building to ‘tweak’ these three controllers?

Instructor-Created Narrative

role-playing game dice Instructor-created narrative refers to the world or environment created by the course builder and determined by the story they are telling about that world. This world building can be for a particular course activity, but also keep in mind that your entire online course is a learning environment and you, as the course builder, have significant influence over how that world is curated. A colleague recently described how an instructor begins their course with the phrase, “Welcome scholars”. This sets a tone that is a competence-supportive environment with just two words. Tone is a commonly used tool for world building across many domains.

As a simple entry point for world building, I’ll start with a classic type of game, role-playing.

Brainstorm Exercise

Consider setting up a role-playing scenario for one of your existing activities or assignments. What is the outcome you expect students to achieve from this activity? Imagine a situation (or world) where that outcome exists or can be applied. What does that situation look like? Now, imagine you are a student in that situation, what does this world look like? (See what I did there? Role playing!) How will your student interact with that world to achieve your outcome? Take a minute or two to note your answers to these questions. This is a good way to begin sketching out your narrative. Once your sketch is complete, you can begin moving the parameters and rubrics of your existing activity into this world.

The world you create for your scenario can be the ‘real world’ in a particular time period, a hypothetical political situation, a business/client relationship regarding a product, or a hypothetical world to resolve a physics problem. Here are some ways you can frame your thinking as you practice the above exercise:

Take the tools you have provided in the course content (competence) and use them to analyze the following situation (world building). “How would you apply what you learned this week to the following situation?”
Even better, “How will the situation change as a result of your decisions?”

A small change in wording can provide big changes in thinking. In the second bullet point, we have moved from applying the week’s content to a given situation to a personalized critical analysis.

Student-Created Narrative

The other side of the coin is allowing students to build on your narrative, or create their own. This is where you significantly impact autonomy. This is your world, you create the rules. You set the parameters that will focus student thinking toward the outcomes you hope for them to reach. The rules you set will determine the level of autonomy the student experiences.

Brainstorm Exercise

For this exercise, you can continue with the role-playing scenario you built in the previous Brainstorm Exercise or choose another existing activity from a course. Let’s brainstorm some ways you can add autonomy to this activity.

A simple addition to the role-playing scenario we built previously would be to allow students to choose the role they will play. You have built a narrative, now let the student choose the character they will play to build on that narrative. If you need to keep things more focused, it is totally acceptable to restrict the roles to a list of options. Even with restrictions, is it possible for students to choose the gender, race or economic background of their character? What other characteristics can you think of that will help a student take ownership of the role?

For other kinds of activities, consider giving students the creative freedom to choose and build their own narrative. The instructor still defines the rules of the world and sets the outcome and rubrics for the activity. Can you open up the choices a student has to meet these outcomes? Allow students the autonomy to take ownership of how they get to your outcome, using your rubric as a guide.

For example, select a concept that was covered in the course. In your activity, allow students to choose where and how that concept can be applied. Let them build the narrative around the concept. Conversely, select a setting in the world, much like you would for the role-playing scenario. Allow students to choose the course concepts they want to apply in that setting and build a narrative around that. This strategy lends itself well to case studies. Rather than taking on a specific role, students become story creators, while still working with instructional concepts and within the rules defined by the instructor.

Group World Building

As I mentioned in my previous post, group work and community building (as modeled by gaming communities) are great ways to increase relatedness in a course. Community members are able to share their competence and, in turn, feel valued by that community. This is another great support of motivation.

All of the strategies discussed above can be applied to group work. You can set up the same role-playing scenarios, but this time multiple students will take on different roles and interact in those roles within their group community. Relatedness is impacted as decisions and actions taken by one student will affect the world that is being collaboratively built. Here are two examples from a media course I recently helped develop. They both reflect the range of complexity group world building can undertake.

Pitch Game (Group Discussion)

For your Initial Post in this discussion, pitch a new television show. Follow the parameters presented in class; including X+Y claims, audience description, sketch of the show’s audience and the ideal network for the show. For your Peer Response, you will take on the role of media buyer. Choose which network or streaming service you work for. Review all available show pitches. Decide which show you will purchase. Reply to the show you wish to purchase; identify the network you represent and write your reasoning why you want to make the purchase. Use course material to support your decision.

Trial Simulation (Group Project)

To better understand the ways in which civil law shapes the media ecosystem, we will enact a short trial simulation. The court of the Honorable Judge is an appeals court: this means that the FACTS of the case were decided by the TRIAL court. The question that will be litigated in class regards the law and the interpretation of those facts.

One student will take on the role of Plaintiff, another will be Defense and a third member of the group will be the Judge. Over the next two weeks, you will follow the posted schedule to present your arguments and answer questions from the Judge. Before proceeding, review the Debate Rules and Trial Facts documents. You will be expected to cite actual Supreme Courts cases to support your claims.

Hopefully, this blog has provided some simple entry points for using world building to increase autonomy, build competence, and improve relatedness in a course to improve motivation and engagement. I would love to hear what you come up with in the Brainstorm Exercises.

Dice Image: “DSCF5108” by joelogon is licensed under CC BY-SA 2.0
World Building Image: puzzle-ball-1728990_1920 from Pixabay

Introduction

Practice 1: Adopt a variety of communication methods

Video Tutorial Example: Creating a random sample using XLSTAT

Practice 2: Create a Q&A Discussion Board

Practice 3: Estimate the amount of time taken for each assignment

Practice 4: Ensure timely replies

Practice 5: Synchronize assignments with Canvas calendar

Practice 6: Reorganize course content

Conclusion

Student-friendly Strategies for Increasing Readership

1- Make it Visually Appealing

2- Turn it into a Video or Infographic

3- Consider your Tone and Wording

Looking to improve your syllabus? Check out these resources:

Sources and Resources

Wayfinding

Tone

Considerations with Accessibility

Is the Party Over? 🎉

References

Introduction

Employ Empathy Statements in Email and Other Communications

Restructure Office Hours – “Ask Me Anything Hours”

Provide Constructive and Personal Feedback for Students to Reflect and Improve Upon

Periodically Check in with Students Who Are Behind

Sources

A Brief Overview

Opportunities

Challenges

Supporting Efforts to Incorporate OERs in the Language Teaching and Learning

References

Tackling Discussions

Choice and Agency

But Wait…There’s More!

Benefits of Active Learning

References

Mud Cards

Potential Benefits

3-2-1 (a similar tool)

A Word of Caution

Conclusion

Resources

Facilitating Active Learning with Zoom

Creating Opportunities for Active Learning

Breakout Rooms in Zoom

Creating Breakout Room Tasks

Polling

Non-verbal Feedback in Zoom

Facilitating Lab Experiences Remotely

Sample Experiences

Narrative and World-Building

Instructor-Created Narrative

Brainstorm Exercise

Student-Created Narrative

Brainstorm Exercise

Group World Building

Pitch Game (Group Discussion)

Trial Simulation (Group Project)

Contact Info