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Reflections on the Remote Learning Experience Survey

by Clare Creighton

Over the past two weeks I’ve had the opportunity to work with Maureen Cochran (Director of Student Affairs Assessment) and Erin Mulvey (Transfer Transitions Coordinator) among others, as we researched, designed, and launched a survey to understand students’ current experiences with remote learning.

Survey Design & Response Rate

We sent the Remote Learning Experience survey invitation to Corvallis and Cascade campus undergraduates on April 23rd. Having reviewed sample surveys (HEDS COVID-10 Institutional Response Student Survey and Educause DIY Survey kit), we developed a set of questions you can preview through this link. The survey was designed to be quick to encourage completion. We also wanted analysis to be manageable, as we have used responses to reach out to students who are struggling. By the survey’s close on April 29th, 2892 students on the Corvallis campus had answered at least 75% of the survey–an overall completion rate of 16.29%. This low response rate should be taken into consideration when interpreting findings.

Academic Themes from the Survey

For brevity, I want to share just a few things from my experience working with the data. Given the lens from which I work, you’re going to read a particularly academic focus.

I coded open-ended responses to the question: “What would improve your learning experience in your spring term courses?” The responses reflect what many university students are likely experiencing given the reality of a sudden adjustment to remote delivery. I’d like to highlight two themes and takeaways that I’ve found applicable to my work in and out of the classroom.

Themes & Takeaways

Theme #1: Students are experiencing an increase in assignments, lectures, videos, and readings and are feeling overwhelmed by the workload compared to previous terms. Some students feel that perhaps instructors think they have more time now when, in reality, their workload has increased dramatically and many factors make it harder to complete work.

Take-away: It’s worth revisiting my expectations (of myself, staff, student staff, and students) keeping in mind the backdrop of the pandemic. These are challenging and stressful circumstances. It is hard to stay focused and work efficiently, and screen fatigue has a tangible physical impact. Students shouldn’t need to name why they are stressed or apologize for feeling overwhelmed. At the ASC, each of our team leads is checking in with student staff—do they want more hours? Do they need fewer? In my own work, I’m asking, how can I demonstrate empathy and understanding in the current situation?

Theme #2: Students expressed a desire for course consistency and organization that would help them plan and create routine. A predictable rhythm, clear expectations for assignments, increased access to instructors, and coursework posted earlier were among the “asks.”

Take-away: Previously, I considered myself very organized (although don’t look at my desk). And yet, I am challenged by the shift to navigate all communication, information, and interactions through a single device. I can use what I know helps me stay organized to help students. For example, I can send updates once a week in the form of a digest. I can be generous with deadlines and offer structure and reminders to support their process. I can adapt communication to help students understand the focus of the message (what is different and important) and any actions needed (what they should do).


As we begin planning for summer and fall, we have a chance to plan service delivery with a bit more leisure and intentionality. Even a return to in-person delivery for fall will be different than in the past. This creates another new learning environment and transition for students. I hope to honor the voices and perspectives captured in this survey as we address future delivery of our services and coursework.

Knowing the findings from the survey can help the OSU community better support students, we have disseminated survey information through a few avenues. Survey information is for internal use only. A PDF on Box provides a high level summary of responses as well as coded themes from open-ended questions. Please contact Maureen Cochran for access.

Student Staff Spring Training

Like many departments, the Academic Success Center (ASC) trains student staff over the course of spring term. In training, students develop fundamental skills and engage in extensive practice prior to supporting other students.

Anika Lautenbach, Lead Strategist for the ASC, is currently training new strategists. Whether consulting in-person or virtually, strategists help students locate resources, identify learning strategies/tools, and communicate effectively within the university.

Anika has taken time to answer a few questions about training and share several resources the OSU community can use when training student employees.

Onboarding Strategists

Q: Could you talk a little bit about the general structure for training?

AL: The initial Strategist training is typically broken into three group sessions. Each lasts about two hours and gives us the opportunity to…

  • Talk about the ASC mission and values
  • Discuss the strategist role in detail, as well as other ASC programs and services
  • Engage in team and community-building activities
  • Practice skills with the group before working with students.

Q: What are a few major topics you cover when training students for the strategist role?

AL: We cover what we call Fundamental Skills for Helping. This includes active listening, asking closed and open-ended questions, and validating each student’s experience and ability to succeed. We also focus on how to make effective referrals.

After initial training, new strategists observe experienced strategists and debrief consults. Debriefing gives them the chance to think about what went well, what was challenging, and how they can grow in their role.

One thing we really value is learning from each other, which includes seeking and offering feedback. It’s important for us to start this process early on. I like to share examples from my learning experiences to show that feedback is something we all can benefit from.

Q: How do you prepare strategists with strong knowledge of resources available to students?  

AL: Strategists often say one of the biggest benefits of the position is learning about resources. When we are on campus, I ask strategists to visit popular resources like the Undergraduate Research & Writing Studio, the Human Services Resource Center, and the cultural centers. Visiting as a group gives them an opportunity to bond while experiencing resources. With remote learning, I’m having them explore resources online.

At times, I have also worked with campus partners to acquaint strategists with resources and train on specific topics. For example, we had folks from the Ombuds Office talk with strategists about navigating difficult conversations, and the Career Development Center helped strategists identify ways to represent transferrable skills on their resumes and in interviews.

Q: What are some of the resources, tools, or information you rely on in training? 

AL: Unit 1 of the Peer Educator Training has been extremely useful when onboarding strategists. Unit 1 covers foundational elements of offering peer support, which include active listening and validation. I also use the reflection prompts to guide conversations around creating a welcoming environment.

Students also complete Kognito training to prepare for conversations with students in distress. This training gives strategists practice with skills to feel more confident working with actual students who may need support as a result of academic challenges or other life events.

Strategists also complete FERPA training. Even if they have completed this training for another campus job, I have them revisit the material so they feel confident working with sensitive student information.

Q: What do you enjoy most about training?

AL: A lot of creativity goes into designing training, and I learn more each time I work with a new group of students. I enjoy helping students develop new skills, getting to see them grow in their role, and finding ways to ensure they feel supported and confident in what they’re learning.

Resources to Support Your Training

All of the resources Anika described are freely available to the OSU community. In addition, the ASC also offers training for student employees. Commonly requested topics include making effective referrals, balancing work and academics, and facilitative vs. directive peer education. If you’re interested in learning more about ASC-facilitated trainings, please reach out to Marjorie Coffey, or submit a request using our workshop request form.

Silver Linings of Remote Work

The transition to remote working, teaching, and learning this term has been challenging for everyone. While we don’t want to sugarcoat those challenges or diminish them, we would like to share some silver linings of remote work that have encouraged us and, at times, surprised us. Click the image below to read about experiences across the Academic Success Center.

Silver Linings

Student Staff Picks: Tools for Finals Prep

As we head into the last few weeks of the terms, students are preparing  for final exams. While the study process and exams might look different this term, there are still many tools to help students prepare. Here are recommendations from our student staff based on what works for them and what they share with students who access ASC programs. Click on the visual to see the full-size version of each tool.

Term at a Glance

Term at a Glance

Maria, ASC Strategist

One of my favorite tools is the Term at a Glance worksheet. It allows me to visualize my midterms, final exams, quizzes, and large projects all in one place. It also prompts me to start on projects earlier, rather than putting them off until the last minute. Especially now, with the days of the week blurring together, being able to see when important projects and essays are due helps me to stay on track. I feel accomplished when I can cross off assignments that I have completed.

Finals Survival Guide

Finals Survival Guide

Hana, ASC Strategist

The Finals Survival Guide is incredibly useful for getting a head start on finals. Inside the packet, there is a large calendar [with] weeks leading up to final exams, so students can break down everything they need to do in order to feel fully prepared and confident going into finals. Along with the calendar, there are study tips and advice for how students can succeed in the last phases of their classes.

7 Day Study Plan

7 Day Study Plan

Theresa, Academic Coach

My favorite resource is the 7 Day Study Plan. It breaks studying into manageable chunks, so students can make tangible progress while not being overwhelmed. The best part about this worksheet is that it shows what to do each day and how to do it. It also has a page where students can think about what they need to study and how they can create the best study environment. All in all, it is a great starting point for students when it comes to test preparation!

Aarya, ASC Strategist

This tool can be used to plan for exams across various classes. I have been able to utilize it within STEM courses, writing-intensive courses, hybrid courses, and more. This worksheet has been especially helpful in the online learning environment because I can organize what materials I need, what I know, and what I need to know for an exam. The checklist feature is also helpful for keeping me accountable as I study throughout the seven day period.

Test Autopsy

Test Autopsy

Hana, ASC Strategist

The test autopsy worksheet is great for students who may not have done as well on a test as they would have liked. It creates a structured approach to evaluating their performance on a test. Instead of taking the grade they received as a testament of their entire understanding of a subject, the student can review each question to identify why they didn’t get an answer right. This allows the student to see exactly which areas they could put more energy and time into studying.

Studying Checklist

Studying Checklist

Hoan, ASC Strategist

My favorite tool to use when preparing for exams is the Studying Checklist. This worksheet is great for summarizing important concepts and ensuring  all of the topics will be mastered prior to the exam. It’s a great tool for students who have several challenging courses to keep up with. Seeing a broad overview of concepts will help students think about how to set up their study schedule. With this worksheet, students can plan their studying time based on the levels of learning needed for each concept: remembering, understanding, applying, and mastering.

Emergency Studying

Emergency Studying

Bo, ASC Strategist

My go to tool for studying is the Emergency Studying worksheet. I find that the term gets busy fast. [W]hen it comes to studying, I want to figure out the best use of my time. This tool helps me focus on what’s most important. [I]n doing so, I am able to create a study guide [and] a plan for how much time to spend studying each day leading up to the test. I’ve found that the Emergency Studying worksheet is beneficial no matter how much time I have before a test.

10 Questions to Ask Graduating Seniors Instead of “What Are You Going to Do Next?!”

by Abbey Martin

Let’s all take a moment to acknowledge that there’s a lot going on for graduating seniors right now. Many of them are overwhelmed finishing their degree and planning for next steps in an uncertain post-graduation world. Certainly they are being asked the question, “What are you going to do next?” by many people, which has the potential to add to overwhelm. In your own interactions, why not change things up? Let’s support students and also bring some laughter and levity into the conversation.

Here are 10 questions that look to the past and future without the weight of long-term goals:

  1. What’s something that you loved doing as a kid that you still love doing as an adult?
  2. What are you most looking forward to reading, watching, or doing this summer?
  3. If you had a YouTube channel, what would be your YouTube personality or the focus of your channel?
  4. If you were going to open your own business, what would it be, and why?
  5. What was the best class you took in college, and why?
  6. What are you most proud of in the last year or two?
  7. What’s one thing you hope will continue even after stay-at-home restrictions are lifted?
  8. What goal have you achieved that felt really far away your first year in college?
  9. What album, book, or movie has shaped who you are as a person?
  10. How have you surprised yourself while in college?

We hope these questions spur your thinking of even more fun conversation starters.

If you are planning a conversation with the goal of helping a senior process their next steps, check out the article Supporting Seniors’ Post-Graduation Thinking with conversation insights from ASC student staff.

Supporting Seniors’ Post-Graduation Thinking

by Abbey Martin

Take a moment to think about how you might feel right now if you were a graduating senior. Would you be excited? Relieved? Stressed? I’d likely be feeling all of these things (and more!). I might also feel disappointed that I’m missing out on graduation activities I’d looked forward to, or be worried about finding a job after college—especially right now.

While “what are you going to do next?” or “What are your plans after college?” are common questions, these can feel overwhelming for students to answer. I reached out to ASC student staff and asked what they’d find helpful in a conversation about next steps after graduation. Here are some questions and ideas they came up with:

How can I support you as you prepare for graduation and what comes after?

An overwhelming theme students shared was wanting to feel supported and cared for by faculty and staff as they navigate next steps. Some students would like to hear about tools and resources for career exploration. Maria, a strategist, noted that she’d find it helpful if faculty and staff shared their experiences and what they would have done differently post-graduation. Others thought check-ins with a professor would help them prepare for next steps. What’s helpful can vary by person. The best way to know what each student wants or needs is simply to ask.

What fields, career paths, or positions are you interested in? Tell me all of the possibilities you’ve thought of.

Many students shared that they don’t know what field they want to enter after college. They also mentioned feeling pressure to have an acceptable answer for those who ask. Catie, an Academic Coach, shared, “Usually the question I get asked is, ‘What do you want to do?’ Getting asked that question so much kind of forced me to come up with a routine answer that wasn’t entirely accurate but was at least something to respond with. I think [it] also subconsciously discouraged me from having an open mind about other possibilities.” If students are not ready to name one concrete path, we can support them in their exploration process.

What aren’t you interested in?

Molly, an Academic Coach, shared, “[A] tool that really helped me in finding what I wanted was being asked what I didn’t want… It made narrowing down what I could potentially want much easier.” Students may not be ready to fully commit to one interest area, but they may have ideas for things they definitely don’t want. Exploring those can be a powerful form of self-reflection.

What do you want your next step to be? What do you need to get there?

Focusing on the big picture can feel overwhelming, but breaking things down into smaller, manageable steps can be helpful. Some students simply want to process those next steps aloud. Aarya, a Strategist, shared, “For me, the answer [of what I’ll do next] has always been broad. I want to eventually become a doctor, but what [happens before that] has been—and still is—difficult to answer because the path is long, and the end is still far out of sight.” Other students echoed this sentiment, saying they would find it helpful to identify more immediate next steps vs. only focusing on long-term goals.

Focus on Supporting Students

If you have the opportunity to talk 1:1 with a student and support their thinking, keep in mind that the most important thing isn’t always what question you ask; it’s how you ask it.  I’d encourage you to try one of these questions in your conversation. Remember to listen well, validate often, and empathize. Each student I talked to wanted to feel like they had people on campus who supported them and who would listen to and think with them. Let’s be those people!

Want ideas for conversation starters or more informal questions related to the excitement around graduation? Check out 10 Questions to Ask Graduating Seniors Instead of “What Are You Going to Do Next!?”

Transition to Remote Delivery – What We’ve Learned

by Clare Creighton & Marjorie Coffey

Like all of OSU, the Academic Success Center (ASC) has spent the last few weeks getting programs and services up and running remotely. We’re happy to report that all ASC services are available. You can visit our website to learn how to access each one.  So, what have we learned in the process? Besides the fact that we love seeing pets in meetings, of course.

Creating Meaningful Interactions

While it seemed easy from a technical standpoint to conceive of delivering services through Zoom, we wrestled with replicating elements we valued from in-person interactions. Abbey identified a challenge for Academic Coaching “to maintain the quality of conversation and relationship building that students have come to know and appreciate.” The coaching team asked, “How can we convey care, listening, and support through video/phone conversations that feel more distanced?” Before facilitating webinars, Sarah and Julia grappled with how to validate responses and engagement with a large group online. Preparing for Supplemental Instruction (SI), Chris and Angela have asked, “How can we cultivate the same sense of community in a remote environment that students experience at in-person study tables?” We’ve tried many strategies for meaningful interactions in services and are using weekly meetings and debriefs to learn more from experiences this term.

Supporting Staff

One of the biggest “lifts” in preparing for remote services was making sure student staff were prepared. While we’d previously dabbled in remote formats, there has been a lot to learn around technology. Our biggest asset in the learning process has been our student staff. Over spring break, a team of coaches helped to experiment, troubleshoot, and explore the set-up before coaching went live. Clare says they were “creative, responsive, dynamic and energized” during the process. Strategists launched the Zoom room to replace walk-in consultations. Anika noted that “a huge part of the strategist role [has always been] adapting their approach, so it makes sense that they’ve taken to this so well.”

The ASC’s training and professional development for student staff is grounded in skills like independently evaluating situations, responding to student needs, and debriefing experiences to learn from them. We’ve been able to capitalize on these foundational skills; and coaches, strategists, and SI leaders have done an amazing job thinking through service delivery in the remote environment.

We’re also acutely aware of the need to personally support student employees. Anika stresses how important is to remember that “we are all human and are experiencing this change in different ways.” This also means thinking differently about availability. Abbey has arranged “regular drop-in hours where coaches can chat about whatever is on their mind, debrief appointments, or ask questions.” We’ve noticed an important part of our job these days is the support we provide to student staff, each other, and campus partners as we navigate remote work.

Adapting to New Environments

Our professional staff’s work environments have changed as well. Marjorie now has a window, and ready access to Selena albums, leading to spikes in productivity mid-afternoon. It’s not all fresh air and Entre A Mi Mundo in terms of change though. Anika has noticed that working remotely, “you miss out on some of those spontaneous conversations that can spark new ideas.” Clare has found that “being pulled in multiple directions from work to childcare is going to require a new organizational system,” and notes that, “[she has] a lot of appreciation for student parents right now.”

These changes have not been easy on any of us, and our team is mindful of the challenges facing the OSU community as we engage remotely. At the ASC, we’re doing our best to make navigating this term a little smoother and hopefully a little less isolating. To that end, we’ve found value in communicating frequently, being flexible, showing up as human beings, and, above all, demonstrating compassion for ourselves and others.

Does SI Improve Student Performance?

by Chris Gasser

Hi Everyone!

Your friendly Supplemental Instruction (SI) Coordinator here to tell you about some awesome findings in the SI world. First, just as a quick reminder, SI offers group study tables for challenging courses at OSU. Spring term registration is open, and we still have plenty of space for students to join remote tables. Now on to the exciting things.

During the past year, SI teamed up with Dr. Nicholas Martens from Institutional Research to answer some tough SI questions: Is there selection bias in SI?  How much does SI actually help students? At what point should we consider a student an SI student? Using the past 4 years of data, including data from BI 21x, BI 23x, BI 33x, CH 23x, MTH 251, and PH 20x, we have answers for you.

In what ways, if any, are SI students different than Non-SI students?

Before we look at the impact of SI, many people ask about selection bias. Are students who elect to participate in SI different from students who don’t participate? Looking at the data, the following differences were found to be significant between the two populations. SI students are disproportionately female, have higher OSU cumulative GPAs and high school GPAs, have lower ALEKS math placement scores, and lower SAT/ACT scores. When it came to ethnic category, international status, first-generation status, age (as a binary of <25 & 25+), and Pell eligibility, there was no practically significant difference. These findings demonstrate that SI is serving many students proportionally across most demographics, while also reminding us that caution is needed when comparing SI to non-SI students.

Do students retaking courses and participating in SI earn higher grades?

One analysis looked at students who retook an SI supported course but who did not complete SI on their first course attempt. This analysis used a matched pair-design, matching by student and sorting into groups based on whether or not the student used SI on their second course attempt. While students typically do better on their second course attempt, this analysis showed that students retaking a class who used SI in their second attempt not only earned higher course grades their second time through, but earned over a half of a course grade higher than students who retook the course without using SI.

A second analysis conducted using linear regression produced a noteworthy inferential finding: the coefficient of impact on student course grade was .09 per SI attendance. In SI, we claim that students who complete SI earn on average 1/3 to ½ a grade point higher than non-SI students. The .09 coefficient x 4 times of SI attendance = .36 average course grade increase, falling right above that 1/3 course grade point and further supporting the claim that participation in SI increases average course grades.

These analyses provide strong evidence that SI really benefits students. Unsurprisingly, the more a student participates in SI, the greater the impact of the program. I’d love to share more of our findings with you, or talk about how we can get more students to experience the benefit of SI. Please don’t hesitate to reach out to me at chris.gasser@oregonstate.edu.

Spotlight – Collaboration with College of Business

by Sarah Norek

At the ASC, we love connecting with colleges and collaborating to support students. Getting the college perspective and offering our take on student success allows us to tailor resources to meet the needs of students within a college.

Our partnership with the College of Business (COB) is one example of how we’ve created meaningful opportunities for students to get additional support. We’ve partnered with COB on workshops, Supplemental Instruction (SI), and course guides. We’ve appreciated the opportunity to create resources that speak directly to the unique needs and experiences of COB students.

The visual below provides insight into these collaborations. Click on the visual to view full-size.

ASC Collaboration with College of Business

While we’re in a new learning landscape this spring, we’re buoyed by the work of our campus partners and excited to find even more ways to collaborate with colleges.

If you read about a resource and want to learn more, visit the linked websites for ways connect. We’re eager to develop college-specific resources to support your students’ success. Let’s do cool stuff together!

Staff Picks – Tools to Support Online Learning

There are many tools to support your students’ success as they adapt to remote or online learning. Here are some recommendations from ASC Staff. Click on the visual to see the full-size version of each tool.

Anatomy of an Email

Chris Gasser

Anatomy of an Email

My favorite resource from the remote and online learning page is the Anatomy of an Email visual. Honestly, as a student I probably racked up tens of hours sitting in front of a blank screen wondering how in the world to write an email to an instructor. The anatomy of an email resource makes it so easy to see how to style an email to be professional, effective, and concise!

Weekly Calendar

Clare Creighton

Weekly Calendar

I’m a big fan of the Weekly Calendar. It’s a tool that works in many contexts. Creating a schedule for the week can help students find or make time for what’s important to them. Now that we’re all working from home it seems even more important to have a way to delineate work vs. play, make time for relaxation, and stay productive with more distractions. The Weekly Calendar is one of the best antidotes to procrastination. If I sketch out what I’m going to work on and when, I’m more likely to follow through with that plan.

Elements of a Productive Study Space

Anika Lautenbach

Productive Study Space

My favorite resource is the Productive Study Space worksheet. As someone who’s working full time and doing an online graduate program, I definitely understand how challenging it can be to make your space work. This tool helps students consider how to get in the mindset for remote working or studying, how to set up and stick to a schedule, and what to do if they’re not able to dedicate a single space to work or study. These considerations have been crucial to helping me continue to do my work this term, and this tool can definitely help other students think about what will work for them.

10 Questions to Ask about Your Course

Sarah Norek

10 Questions

I wish I’d asked these sorts of questions when I was in college. Asking and answering these questions equips students with a kind of a blueprint. They figure out how to engage in the course, who they can go to for help, and how assignments will impact to their grade. Knowing these details early on sets a student up with an understanding of the course’s trajectory and expectations. If they run into any challenges later, already knowing how to reach out—and who to start with—can be a huge stress reliever.

Note-Taking 101

Marjorie Coffey

Note-Taking 101

In synchronous lectures, information might be lost if notes aren’t taken. In contrast, online content often remains available, making note-taking feel less urgent. Even when learning remotely, note-taking is an important starting point for recording information to later transfer to long-term memory. I like the Note-Taking 101 packet because it provides strategies for taking notes and making effective use of those notes throughout the study cycle. When I staff the ASC table for events (for graduate or undergraduate students), the note-taking packet always goes fast! Also, this packet has unicorns in it. And unicorns are cool.

Interested in more tools and strategies to share with students? Check out our Remote & Online Learning webpage.