I was recently reminded of a conference keynote that I attended a few years ago, and the beginning of an academic term seems like an appropriate time to revisit it on this blog.
In 2019, Dan Heath, a bestselling author and senior fellow at Duke University’s CASE Center, gave a presentation at InstructureCon, a conference for Canvas users, where he talked about how memories are formed. He explained that memories are composed of moments. Moments, according to Heath, are “mostly forgettable and occasionally remarkable.” To illustrate, most of what I’ve done today–dropping my kids off at spring break camp, replying to emails, going to a lunchtime yoga class, and writing this blog post–will largely be forgotten by next month. There is nothing remarkable about today. Unremarkable is often a desirable state because it means that an experience occurred without any hiccups or challenges.
Heath went on to describe what it is that makes great experiences memorable. His answer: Great experiences consist of “peaks,” and peaks consist of at least one of the following elements: elevation, insight, pride, or connection. He argued that we need to create more academic peaks in education. Creating peaks, he contends, will lead to more memorable learning experiences.
So, how do we create these peaks that will lead to memorable experiences? Let’s explore some ideas through the four approaches outlined by Heath.
Elevation. Elevation refers to moments that bring us joy and make us feel good. You might bring this element into your course by directly asking students to share what is bringing them joy, perhaps as an icebreaker. Sharing their experiences might also lead to connection, which is another way (see below) to create peaks that lead to memorable experiences.
Insight. Insight occurs when new knowledge allows us to see something differently. Moments of insight are often sparked by reflection. You might consider making space for reflection in your courses. Creativity is another way to spark new insights. How might students engage with course concepts in new, creative ways? To list off a few ideas, perhaps students can create a meme, record a podcast, engage in a role play, or write a poem.
Pride. People often feel a sense of pride when their accomplishments are celebrated. To spark feelings of accomplishment in your students, I encourage you to go beyond offering positive feedback and consider sharing particularly strong examples of student work with the class (after getting permission–of course!) Showcasing the hard work of students can help students to feel proud of their efforts and may even lead to moments of joyful elevation.
Connection. Connection refers to our ties with other people. Experiencing connection with others can feel deeply rewarding. As I mentioned above, asking students to share their experiences with peers is one way to foster connection. In Ecampus courses, we aim to foster student-student and student-teacher connection, but I encourage you to explore other opportunities for students to make meaningful connections. Perhaps students can get involved with their communities or with colleagues, if they happen to have a job outside of classes. Students could connect with their academic advisors or the writing center to support their work in a course. There are many ways to foster connections that support students in their learning!
It’s easy to focus on delivering content, especially in online courses. This was one of Heath’s overarching points. The key, however, to creating memorable learning experiences is to take a student-centered approach to designing and facilitating your course.
I invite you to start the term off by asking yourself: How can I create more moments of elevation, insight, pride, and connection for my students? It might be easier than you think.
References:
Heath, D. (2019, July 10). Keynote. InstructureCon. Long Beach, CA.
The following is a guest blog post from Julia DeViney. Julia completed an Instructional Design internship with OSU Ecampus during the Spring of 2023.
What are student perceptions of Voice Thread? I observed the pros and cons of Voice Thread (VT) as both a student in my final term of a cohort-structured program, and on the instructor side as an Ecampus intern. The purpose of this post is to synthesize my experiences with research on VT. Integrated with Canvas as a cloud-based external web tool, VT is an interactive platform that allows instructors and students to create video, audio, and text posts and responses asynchronously. It is used widely at OSU and available for use in all Ecampus courses.
My unique role as both current student using the tool and intern seeing the tool from the instructor’s perspective allowed me to get a thorough understanding of VT. While I was challenged by time requirements and experienced diminishing value with more frequent discussions, used strategically, VT can be a worthwhile tool for instructors and students.
The strengths of VT include fostering dense interaction and strong social presence, and ease of use; drawbacks can be avoided by considering the audience, use frequency, and purpose of using VT in a learning environment.
VT allows users to upload premade slides or images and record text, audio, or video comments to their own and peers’ slides, allowing for a rich back and forth dialogue that fosters dense social presence and interaction in a learning environment.
In my course, students used this video feature exclusively for initial posts, and occasionally used audio recordings for peer responses. Hearing vocal inflection and seeing each other on screen in natural environments helped us witness emotions, interact authentically, and build on each other’s ideas to create richer learning. Delmas (2017) and Ching and Hsu (2012) found similar results in their respective studies of using VT to build online community and support collaborative learning.
Another strength of VT is ease of use. Brief VT navigation instructions provided by the instructor abbreviated the learning curve for students new to this tool. Making a video slide or commenting on peer’s slides was straightforward and simple. VT automatically previews submitter-created slides or comments prior to saving, and this allows students to redo their slide or comment if they are not satisfied with their first attempt. I found this feature particularly helpful.
Students’ prior interactions and frequency of use are considerations for instructors’ use of VT. As a student who already intensely engaged with most of the peers in my cohort through discussions, group projects, presentations, and peer feedback assignments, dense social presence was not as valuable to me in my final term. However, this course included a few students from other disciplines, and I appreciated quickly getting to know them through their posts and responses. This class utilized VT intermittently; in later-term posts, I found myself less motivated to respond as robustly as in the beginning of the term. Chen and Bogachenko (2022) echoed my experience: mandated minimum posting requirements and prompt frequency may influence social presence density results.
Student connection may not increase student engagement and is best-suited for certain types of knowledge construction. Responding to the minimum required number of students was common practice among graduate students in a 2013 study by Ching and Hsu; this differs from findings from a study by Kidd (2012), which focused on student-instructor interactions. Student obligations outside of school are cited as the primary reason for meeting minimum requirements only (Ching & Hsu, 2012). In my experience, a few classmates responded to more than the minimum required responses, as time allowed. Students tended to develop a stronger consensus of ideas shared in video-based interactions than in text-based interactions; future research is needed to evaluate the degree of critical or summarizing skills developed in video-based forums (Guo et al., 2022). In my course, VT discussion prompts were largely reflective, and that maximized the strengths of the tool.
Time may be another drawback for some students. While many of my classmates created unscripted video posts and responses to discussion prompts, a few of us spent extra time scripting posts and responses, which added time to assignments. Ching and Hsu (2013) found that for contemplative or anxious students who “structure their ideas prior to making their ideas public,” the time requirement is a disadvantage (p. 309). I did not experience technological glitches, but that has been mentioned as an additional time consideration.
For instructors, time needed to learn to set up and use VT themselves was cited as a major drawback (Salas & Miller, 2015). However, the instructors studied used VT outside of their institution’s learning management system. At OSU, VT is seamlessly integrated into Canvas and SpeedGrader. Easy-to-follow guides and Ecampus support significantly reduce the risk of use for faculty. VT is a superb tool for creating dense social presence in hybrid or online courses for collaborative assignments or consensus-building discussions.
From the instructor side, I recommend carefully considering the pros and cons of assignment type: a) create, b) comment, or c) watch. Remember that “create” assignments require students to post at least one comment and create a slide. The “comment” assignment type still allows students to create a slide, and instructors have more flexibility in establishing minimum slide and/or comment requirements, provided those minimums match the Canvas assignments. “Watch” assignments could work well for crucial announcements or video-based instruction. For all assignments, I also recommend communicating in both Canvas and VT that clicking the “Submit Assignment” button is a very important step (for continuity with SpeedGrader). Setting up assignments in VT was simple and straightforward once I understood the assignment types.
In short, VT powerfully facilitates dense social presence and community using asynchronous video, audio, and text-based interactions among instructors and students. When used as a tool for reflection or consensus-building, students benefit from VT interactions. Overuse and time constraints may compromise use value, particularly for students with anxiety or needing extra preparation. OSU Ecampus offers support and guides to assist instructors with incorporating VT into Canvas. To reap the benefits of this fantastic tool, I recommend exploring the practical uses of VT in hybrid and online courses.
Have you implemented office hours in your online course, with few students taking advantage of that time to connect? This can often seem like a mystery, when we hear so often from Ecampus students that they desire to build deeper relationships with their instructors. Let’s dive into some of the reasons why online students may be hesitant to attend and identify a few ways we can improve this in our courses.
To help us address this question, let’s first consider who our learners are. The vast majority of Ecampus students are working adults who complete coursework in the evenings and on weekends, outside of regular business hours.
Ecampus learners reside in all 50 states and more than 60 countries. The people who enroll in Ecampus courses and programs consist of distance (off-campus) students — whose life situations make it difficult for them to attend courses on Oregon State’s Corvallis or Bend campuses — and campus-based students who may take an occasional online course due to a schedule conflict or preference for online learning. Here is a student demographic breakdown for the 2021-22 academic year: Approximately 26% of OSU distance students live in Oregon. The average age of OSU distance students is 31.
Considering this data about our online population, along with qualitative survey data and insights from our student success team, we can also deduce some additional factors. Our students are:
Working professionals, balancing family and personal commitments
Concerned about time
Often feel stressed and overwhelmed
Seeking flexibility and understanding
Located in a variety of time zones, with mixed schedules
From a number of cultural backgrounds and perspectives
Looking to identify the value of tasks/assignments and seeking how their education will benefit them personally
May experience self-doubt, imposter syndrome, or hesitancy around their ability to successfully complete their program
Identifying the barriers
Now that we have a better understanding of our online learners and some of the challenges they face, let’s consider how they approach office hours. The slide below, shared at a TOPS faculty workshop in 2020, outlines some of the self-reported reasons that students may not be engaging in support sessions or reaching out for help.
Slides shared from TOPS presentation, February 2020, by Brittni Racek
Students may have the connotation that office hours are for ‘certain types of concerns’ and not see it as a time to connect with their instructor on other areas of interest (i.e. graduate school, career planning, letters of recommendation, etc.) They may also see it as a sign of weakness or fault, rather than a strength for being able to utilize that time to build a relationship or increase their learning. Students may have also had past experiences, at OSU or elsewhere, that have formed an understanding of what office hours entail and what is allowed at these meetings.
Student feedback
In the Ecampus Annual Survey (2020), when asked about faculty behavior that made them feel comfortable attending office hours, students shared that instructor friendliness, promptly answering student questions, providing accessible and flexible office hour options, and demonstrating strong communication throughout the course were specifically helpful in encouraging use of office hours. (Ecampus Annual Student Survey)
Those who had not taken advantage of office hours shared reasons that generally fell into four categories:
Office hours conflicted with life and were not accessible to them
The student had not yet needed to use office hours
Using other forms of communication to ask for help
Lack of awareness of if or when office hours were offered
Alternative approaches
Rename and reframe ‘office hours’
To help students identify the purpose of your Office Hours time, and to make it a little less intimidating, you might consider renaming these hours. Some ideas include Student Hours, Homework Help, Ask Me Anything Hours, Virtual Coffee Chat, etc. Some instructors separate times for course related questions from times that are more for connection and talking about outside topics such as current industry news, future planning, etc.
It’s important to be clear with students what they can discuss with you at these times, and to also encourage their participation and welcome it. You could do this by choosing intentional wording in the way you share your hours, and also sending reminders by announcement or direct message.
Offer flexibility
To help make your hours accessible to a variety of students, you might consider offering a number of different times throughout the term, staggering when those are available (i.e. morning, lunch, evening, or a weekend day). You can also offer the option to request office hours by appointment.
Another strategy would be to survey your students at the beginning of the term to see when the best times are for the majority of the class. You could also leverage this survey to ask about topics of interest or to see if they have any concerns or questions starting off the term.
Consider the tools
For synchronous virtual meetings, we would recommend using Zoom as most OSU students are comfortable with this tool, and everyone has free access to it. Zoom links can be shared, and also integrated into your Canvas course using the tool in the Canvas menu. For asynchronous questions, you might create a Q&A forum for each week or module of the course (and subscribe to ensure timely notification). If you are using Canvas messaging, we recommend outlining that in your communication plan so that students know the best way to reach you.
Some instructors have also experimented with outside tools, such as Gather. Gather is a platform for building digital spaces for teams to connect at a distance. It is free to use for spaces that allow up to 25 users at once. You can chat, enable your mic and camera for audio/video interactions, and create specific areas for small group conversations.
Demonstrate care and community
One of the best strategies for encouraging students to utilize your meeting hours or to reach out for help in other ways, is to demonstrate care throughout your course. This can be done by using welcome and inclusive language in your Syllabus and written course content, having a warm and friendly tone in your media (i.e. recorded lectures and videos), and reaching out proactively to students who may be low in participation or struggling academically.
Resources
Office Hours for Online Courses – This guide was created by our Ecampus Faculty Support team, and provides a great overview for best practices and implementation.
Office Hours Explainer – This PDF was designed by OSU’s Academic Success Center, as a student-facing resource on Office Hours. It explains the variety of topics available, steps to take, and preparation for the student. There is a specific section about online courses, but the majority of the guide is applicable to Ecampus students.
Effective Office Hours – This faculty guide, created by the Center for Academic Innovation at the University of Michigan, offers some ideas for how to leverage virtual office hours, including specific strategies from an instructional perspective.
If you design or teach online courses, and the term Regular and Substantive Interaction (RSI) is unfamiliar to you, not to worry. It’s likely that you’ve already implemented some degree of RSI in your online courses. RSI is the US Department of Education (DoE) requirement for institutions receiving federal funds to “ensure that there is regular and substantive interaction between students and instructors” in their online courses. It was intended as a quality assurance and consumer protection measure, but it is also a key component of high-quality online learning. Simply put, student-teacher interactions must be consistent and meaningful throughout the delivery of an online course. There is a mountain of research supporting this idea by now, and we have long known that this type of interaction is an essential component of learning and has a deep impact on student experience and satisfaction with online learning.
Word cloud created via WordItOut.com
Characteristics of RSI
You may be thinking that you already have plenty of quality interaction in your course. If you’re familiar with the Ecampus Essentials standards for course development (based on the Quality Matters course design rubric) or the Ecampus Online Teaching Principles, you know that teacher-student interaction is a basic component of effective online course design and delivery. You may also be thinking that “interaction” is a vague term. After all, interactions can occur synchronously or asynchronously via many different platforms. They can occur in response to student progress in a particular course or be an intentional aspect of the instructor’s course delivery plan. So, what exactly does quality interaction in the context of RSI entail? The DOE guidelines outline the main characteristics of regular and substantive interaction as follows:
Instructor-initiated
Instructor-student interaction should be an intentional component of the course design and delivery. While students should also be encouraged to reach out to the instructor as needed, interactions should be required and initiated by the instructor to be considered RSI. For example, ad hoc office hours and auto-graded objective quizzes would not be considered RSI, but requested office visits, individualized feedback on assignments or open-ended quizzes, and instructor-facilitated online discussion forums would qualify as regular and sustained interactions. Likewise, announcements tailored to the course content during the term of the delivery would also meet the guidelines for RSI.
Frequent and consistent
Simply put, frequent and consistent interaction means that you are present in your course in an intentional manner regularly throughout the term. Instructor presence in online courses deeply impacts student learning, satisfaction, and motivation, so this is probably not a new idea for those who have taught online. Many online instructors maintain instructor presence through regular announcements or videos providing updates on student progress or feedback, adding to ideas presented in student discussions or other submissions, offering clarifications to questions regarding content or assignments, etc. There are many ways for instructors to be present in a course so that students feel that they are part of a community of learners. To meet the standards for RSI, the instructor presence should also be planned and occur regularly throughout the term.
Focused on the course subject
Interactions should be related to the academic content and help students to achieve the course outcomes. Assignments should provide a space for instructors to assess student learning through substantive feedback. Non-specific feedback (Good job!) or a grade entered without comments related to work on the assignment at hand would not count as RSI. However, communications providing reading guidance, posting examples with explanations, sending an announcement clarifying concepts students may have missed in a discussion are all good examples of interactions focused on the course subject. That’s not to say that sending a message of encouragement or celebration to students (Go Beavs!) would not be an important component of social presence in a course.
Faculty member meets accreditation standards
This requirement presents a little bit of a murky area, and each institution will need to decide who would be considered a qualified subject matter expert based on their accrediting body standards. For example, Teaching Assistants (TAs) may or may not be considered qualified subject matter experts depending on where they are in their postgraduate journey. However, regardless of the level of expertise, the role of any TA or other course mentor can never be in lieu of the instructor interaction in a course.
Increasing RSI in your course
Meaningful interaction may already be an integral part of your course design and delivery, or you may have some work to do in that area. Whatever your current level of RSI, there are many ways to increase or vary the interaction in your course. Some practitioners note that what constitutes “meaningful interaction” for the purposes of RSI compliance can be difficult to measure. In response, the DoE updated their definition of Regular and Substantive Interaction (RSI) in 2021 to further clarify the issue for practitioners. To be considered regular and substantive, interaction, “…must engage students in teaching, learning, and assessment, as well as two of these five actions:
providing direct instruction;
assessing or providing feedback on a student’s course work;
providing information or responding to questions about the content of a course or competency;
facilitating a group discussion regarding the content of a course or competency;
or other instructional activities approved by the institution’s or program’s accrediting agency.”
The good news is that the DoE definition is broad enough to include a huge range of activities giving course developers and instructors many options for choosing how and when interaction occurs in a course. While not an exhaustive list, a few recommendations to boost RSI in your course include:
Set expectations
Make your plan for interaction clear to students, and include them in setting expectations for both the instructor and the students. Your communication policy stating the response time students can expect from you on emails and assignment feedback should be stated in the syllabus and posted in the course. You should also tell learners how to communicate with you. Make participation expectations clear through discussion guidelines and rubrics for participation. You might also create an introductory activity in which students and the instructor make their expectations explicit through a negotiated process.
Provide timely and individualized feedback
There are many methods for delivering feedback (written, video, audio, conferences, etc). In fact, using a combination of methods is good practice for incorporating elements of Universal Design for Learning (UDL). Regardless of how you deliver feedback, it should add to or extend students’ understanding, make concrete suggestions for improvement, highlight what they are doing well, or provide models.
Send regular announcements
Announcements are handy for sending reminders about due dates and other housekeeping items. As an RSI strategy, announcements present a useful vehicle for digging into course content and helping students to synthesize important information. You might use announcements to extend concepts from the previous week’s activities, contextualize content students will see in the coming week, or to identify sticky points or patterns seen in student work. While announcements can be used for on the fly reminders or clarifications, it is a good idea to establish a pattern for sending substantive announcements whether that be on Sunday evenings or at other intervals so that students know when to expect them.
Incorporate tools for meaningful interaction
VoiceThread, Padlet, and Perusall are just a few examples of platforms that instructors can use to facilitate interaction. While it may be tempting to incorporate several tools to boost engagement, a more effective approach would be to avoid using technology for the sake of using technology. Instead, try incorporating one or two tools and create meaningful tasks around them. Use each two or more times during the term so that students spend their time engaging with each other and the content via the tool rather than learning how to use it.
Conduct surveys and evaluations
Midterm surveys on students’ experience in the course are helpful for second-half tweaks to stay on track toward the goals you set out to accomplish. They can also be useful for making adjustments for the next time you deliver the course. Ask students how they feel about the interactions with other students and the instructor. Ask how they could be improved, and encourage them to reflect on their own contributions. If there is group work involved, solicit opinions about how it is going and how you can support their collaborations. In doing so, you give learners the opportunity to ask for help where they need it, and you gain information to give you ideas for how to structure interactions for the next iteration of the course. A trusted colleague or an instructor designer can also be helpful in evaluating the level of RSI in your course. When you feel you have reached your goals around interaction and other markers of high-quality course design, consider asking for a formal review of your course to become Quality Matters certified.
Hold regular office hours
In order to qualify as RSI, office hours must be predictable, scheduled, and required rather than an optional feature of the course. While synchronous sessions should be kept to a minimum to allow for student flexibility, you can also facilitate meaningful interaction via a virtual meetings. If you give mini-lectures or provide models for specific lessons, for example, you might consider recording your explanations so all students, including those who cannot attend a particular session, benefit from the extra guidance.
Resources
Poulin, R. (2016) Interpreting what is Required for “Regular and Substantive Interaction”. WCET Frontiers. Retrieved from https://wcet.wiche.edu/frontiers/2016/09/30/interpreting-regular-and-substantive-interaction/
Regular & Substantive Interaction (RSI) in Online Learning. Chemeketa Center for Academic Innovation. Retrieved from https://facultyhub.chemeketa.edu/instruction/rsi/
How to Increase Regular and Substantive Interaction (RSI) in Online and Distance Learning. OLC Webinar 2021. Retrieved from https://onlinelearningconsortium.org/webinar/how-to-increase-regular-and-substantive-interaction-rsi-in-online-and-distance-learning/
Quality Online Practices: Regular and Substantive Interaction (RSI). University of Tennessee Knoxville. Retrieved from https://onlinelearning.utk.edu/online-teaching-learning-resources/quality-online-practices/rsi/
When I hear the word presence, I’m reminded of a teacher taking attendance at the beginning of class. I picture the teacher calling out each student’s name, the students responding either “here!” or “present!” in turn. In this scenario, though, while the students each affirm their presence, the teacher’s presence is a given. The teacher doesn’t mark herself present in the attendance record. The teacher doesn’t need to prove they taught class or prove they exist to students. As one might suspect, this is an area where online asynchronous courses differ from traditional classrooms: one’s presence is not a given. Presence becomes even more important in online settings. Perhaps that’s why we hear so much about it. Online presence. Social presence. Instructor presence. But, what do these words really mean in virtual classrooms?
There are many ways to define presence. The first entry in Merriam Webster’s online dictionary defines presence as “the fact or condition of being present.” This entry directs readers to present (adjective, entry 3 of 4), which defines present as “now existing or in progress.” There is an immediacy to these words, a temporal aspect, and a physicality: Presence. How do we reconcile the temporal and physical connotations of this term with online, asynchronous interactions?
In this digital age, I think most folks would agree that it’s possible to experience presence online, to feel that someone is real, even if they’re not standing in front of you. But, how do we define it within this context? How do we describe presence to someone who’s attempting to achieve it virtually? For myself and other instructional designers tasked with guiding faculty to design and prepare to facilitate an online course, where they’re told their ability to establish presence will directly impact student success, what advice do we offer? Simply put, how is presence communicated in an online, asynchronous course?
To begin answering these questions, I’ll provide an overview of Garrison et al.’s (2000) Community of Inquiry (CoI) framework, which defines three presences for computer-mediated communication (i.e., the communication that occurs in online courses and other digital environments). Then, we’ll briefly consider how you might think about presence in your own online courses.
Overview of Community of Inquiry (COI)
We’ll start with a brief overview of Garrison et al.’s (2000) model of Community of Inquiry (CoI). CoI is a conceptual model that identifies three presences that are essential for online classrooms. It’s worth noting, too, that this model was created to provide a framework for presence mediated through the use of digital technologies. The three presences are 1) cognitive presence, 2) social presence, and 3) teaching presence.
Cognitive presence refers to the opportunities learners have “to construct meaning through sustained communication” (Garrison et al., 2000, p. 89). This is considered a foundational element of the model and might include, for example, an instructor providing feedback to students or students engaging in peer review.
Social presence includes opportunities the instructor and students have to share personal details within the classroom environment. Social presence supports cognitive presence and plays an important role in meeting course goals that are explicitly affective (Garrison et al., 2000).
Teaching presence is divided into two functions: structure and process. The structure can be thought of as the design of the educational environment and the process is often thought of as the facilitation of the environment (Garrison et al., 2000). Although different people may be involved in each function (e.g., an instructional designer and teacher might design a course, but a different instructor and a TA might be responsible for facilitating the course), both functions play a role in teaching presence.
While we don’t have enough space here to dig into each of these presences, I highly recommend checking out the article, “Designing a community of inquiry in online courses” (Fiock, 2020), which lists many instructional activities that can be implemented to support each type of presence.
Suggestions for Moving Forward
Ultimately, you might find it hard to keep these presences straight, and that’s okay! Richardson and Lowenthal (2017) point out that academic publications don’t even use the same terms to describe various online presences. Acknowledging that there are different interpretations of presence in online contexts and different approaches for achieving presence online is the point of this post. In the future, you can always refer back here or save the resources listed below for reference later. In Ecampus, we try to emphasize instructor-student, student-student, and student-content interaction, an approach you might find easier to remember.
What I hope you take away from this post is that it’s not as important to remember the differences between each of these presences as much as it is important to include a variety of strategies in your course to communicate and establish presence. I’d also encourage you to occasionally try new approaches and to strive to communicate presence in multiple ways, without getting locked into a narrow view of presence and what it means in online classrooms.
References & Resources
Fiock, H. (2020). Designing a Community of Inquiry in online courses. The International Review of Research in Open and Distributed Learning, 21(1), 135-153. https://doi.org/10.19173/irrodl.v20i5.3985
Garrison, Anderson, T., & Archer, W. (1999). Critical inquiry in a text-based environment: Computer conferencing in higher education. The Internet and Higher Education, 2(2), 87–105. https://doi.org/10.1016/S1096-7516(00)00016-6
In Dr. Freeman Hrabowski’s TED Talk “4 Pillars of College Success in Science”, he told the story of Nobel laureate Isidor Isaac Rabi’s mother’s famous question: Did you ask a good question today? Let’s pause for a minute and reflect: What is a good question? What questions do you ask most frequently? What questions do your students or children ask most?
Question
Types of Questions
Teachers usually encourage students to ask questions. Dr. Peter Liljedahl, author of “Building Thinking Classrooms in Mathematics” and professor of Mathematics Education at Simon Fraser University in Canada, however, points out that not all questions need and should be answered directly. According to Liljedahl, there are three types of questions and only one type of questions requires direct answers. Liljedahl categorizes questions in K-12 mathematics classrooms into the following three types:
Proximity Questions
Stop Thinking Questions
Keep Thinking Questions (Liljedahl, 2020)
Building Thinking Classrooms Book Cover
Proximity questions refer to questions students ask when the teacher is close by, as the name suggests. Liljedahl’s research showed that the information gained from such proximity questions was not being used at all. Stop-Thinking Questions are questions students ask just to get the teacher to do the thinking for them, with the hope that the teacher will answer it and they can stop thinking, such as “Is this right?”, “Do we have to learn this?”, or “Is this going to be on the test?” Unlike the first two types of questions, keep-thinking questions are often clarification questions or about extensions the students want to pursue. According to to Liljedahl, if you have an authentic and level-appropriate task for students to work on, 90% of the questions being asked are proximity questions or stop-thinking questions and only 10% of questions students ask are keep-thinking questions. Liljedahl pointed out that answering proximity questions and stop-thinking questions are harmful to learning because it stops students from thinking.
Next, how could teachers differentiate the types of questions being asked? Liljedahl offers a simple solution to separate keep-thinking questions from the other two types of questions: Are they asking for more activity or less, more work or less, more thinking or less?
After differentiating the types of questions, what should teachers do with these proximity questions and stop-thinking question? Ignore them? No, not at all! Liljedahl emphasizes that there is a big difference between having students’ questions heard and not answered, and having their questions not heard. How should teachers answers these proximity questions and stop-thinking questions then?
Ten Things to Say to Proximity And Stop-Thinking Questions
Liljedahl provides the following list of ten responses to a proximity or stop-thinking question so that you are not giving away the answer and taking the thinking opportunity away from students. Basically, you turn the questions back to your students!
Isn’t that interesting?
Can you find something else?
Can you show me how you did that?
Is that always true?
Why do you think that is?
Are you sure?
Does that make sense?
Why don’t you try something else?
Why don’t you try another one?
Are you asking me or telling me? (Liljedahl, 2021, p. 90)
Cross-Discipline Nature of Good Questions
“Building Thinking Classrooms“ is recommended to me by some college biology teachers in the US. Biology teachers recommending math teaching book, isn’t that interesting? The reasoning behind this recommendation is that the techniques being taught in this book could be easily applied to any other teaching context to get your students engaged in thinking, whether it is K12 education or college education, math teaching or teaching of another subject.
Asking Good Questions for Management and Education Administration
If you are not directly involved in teaching and learning, but in administrative or management role in an organization, Dr. Amy Edmondson has some practical suggestions for asking good questions to keep organization growing healthily. Dr. Amy Edmondson, author of “The Fearless Organization”, Novartis professor of Leadership and Management at the Harvard Business School, states that good questions focus on what matters, invite careful thought, and give people room to respond. Edmondson also suggests three strategies for framing good questions:
To broaden the discussion. For example: What do others think?
What are we missing? For example: What other options could we consider?
How would XXX (such as our role model, our mentor, or our competitor) approach this? For example: Who has a different perspective?
With the above tips for asking questions, are you ready to ask a good question today?
References
Edmondson, A. (2018). The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation and Growth. Hoboken, NJ: John Wiley & Sons, Inc.
Are you searching for a way to increase student-to-student interaction in your teaching? Would you thrill at the idea of more creative online discussions? This post describes a well-tested approach that supports strong inter-student interaction and avoids the typically mundane discussion activity. Best of all, this approach works effectively in multiple STEM disciplines, including mathematics, engineering, coding, and other problem-solving orientated subjects.
Creative Discussions
Since I always look for ways to make online discussions more engaging and meaningful for students, I like to share instructors’ creative and fun approaches. Several years ago, I wrote a blog post explaining how a math instructor engaged students, asking them to find examples of parabolas they were studying that week in their local environment and post pictures on the discussion board. It was a huge success and had students enthusiastically sharing their discoveries.
I’m currently working with an engineering instructor to develop a series of graduate-level online courses. The challenge is how to approach a series of homework activities. The assigned problems are difficult, so solving in small groups is beneficial. However, the instructor also wants to make sure that all students independently develop a firm grasp of the principles and processes, but without worry about right answers.
Enter the two-step problem solving approach. Here’s how it works:
First, students review a complex scenario-based problem, which they attempt to resolve individually. Students are assessed on accurate application of the proper processes, formulas, or steps to solve the problem, not on whether they come up with the correct answer.
In the following week, students work in 3- or 4-person teams, uploading and sharing their individual responses on the group’s private discussion board. This leads to the second step, where students review the logic and processes taken by team members. To reach agreement on the correct answer, they collaborate and discuss all the proposed approaches, actively engaging with and educating each other, citing resources that support why their approach is correct. Ultimately, each small group must interact and debate until they reach a consensus, which is submitted and graded for a correct (or not) answer.
Successful Outcomes
The engineering instructor has implemented this approach for several terms and finds it successful in several ways.
The individual first attempt minimizes the potential of a student shirking their duties or not giving their full effort to the group activity.
Being assessed on approach and application of appropriate principles eases the anxiety of getting the right answer, which minimizes the temptation to use shortcuts or unethical options.
The group discussion supports active learning and requires students to present their solution. When the student believes their answer is correct, they confidently cite evidence and reference applicable resources to explain their rationale.
Given today’s global business environment, the ability to succeed as part of a team is an essential skill to master, requiring effective communication, persuasion, and negotiation to arrive at a consensus.
Working as a team alleviates pressure and allows everyone to contribute, more or less evenly. Students must interact with peers and learn to respect and appreciate individual differences, skills, and perspectives.
Although most problems have a “right” answer, solutions often include a more nuanced response that highlights the need for some degree of subjective judgment.
Using this two-step approach has been valuable for students. It reinforces their efforts to grasp the formulas and processes related to the problem, while simultaneously providing the space to learn from their peers. And as noted earlier, this method is easily adaptable to many disciplines and subjects. If you are searching for a way to increase student-to-student interaction in your teaching, you may want to give this two-step approach a try.
We’d love to hear your feedback and comments, so please post if you want to share your experience with this or other creative approaches. Good luck!
Susan Fein, Ecampus Instructional Designer, susan.fein@oregonstate.edu
Getting students to read the syllabus is often a challenge in online courses. It is not uncommon for students to ask faculty questions that have answers easily found in the document. Even if students do read the syllabus, they may only skim through it. Ways to encourage a thorough reading include strategies like “easter egg” hunts where students find particular items to pass a syllabus quiz. This article will explore another method that uses a software application called Perusall, which is designed to encourage close reading.
Perusall is used at the Oregon State University Ecampus as a learning technology integration with Canvas, the learning management system. Using Perusall, students can highlight, make comments, and ask questions on a document. There is a grading interface with Canvas and a variety of settings, including reminders for students to complete the assignment. It offers a useful way for students to engage with the syllabus together, which can lead to closer reading than if they had done so individually.
Results
To test this idea, a professor used this approach with a 400/500 class that involved multiple assignments in Perusall throughout the term. If the syllabus assignment proved useful in Perusall, then it would also serve as an introduction to the platform for students. Here are some examples of student engagement that resulted from this activity:
Requests for additional background material to check for prerequisite knowledge.
Interest in the website of the professor (linked to in the syllabus).
Shoutouts to the course teaching assistant.
Concerns about the prerequisites for the class, which were addressed by the professor specifically.
Questions about technology used in the course based on students’ previous experiences in other courses.
Gratitude for ending the course week on Mondays instead of Sundays.
Confirmation by a student that the textbook is available as an electronic copy at the library.
Inquiries into the length and other logistics of Zoom office hours.
Excitement expressed by a student about a focus paper requirement.
Queries about how grade numbers are rounded and types of quiz questions.
Exchanges between a TA and a student looking forward to further discussions in Perusall.
Clarifications about the different work expected for undergraduates and graduates.
Ideas about how to communicate as a class.
Questions about the details of major assignments.
Appreciation of opportunities to participate in frequent knowledge checks.
Thanks for the late assignment policy and statements about flexibility.
Advice about how to check assignment due dates.
Conclusions
Students’ comments and conversations helped to initiate a feeling of community in the course. Many logistical issues were clarified for students by providing and encouraging a forum for discussion. There were highlights and comments by students on seven of ten pages of the syllabus. The three pages that were not discussed were university required policies. There were no negative comments about using Perusall as a syllabus activity. So this seems like a good method to engage students at the beginning of a course to prepare them for success. It may be especially helpful for classes using Perusall in other assignments because it provides a way to practice using the application.
References
Johnson. (2006). Best practices in syllabus writing: contents of a learner-centered syllabus. The Journal of Chiropractic Education, 20(2), 139–144. https://doi.org/10.7899/1042-5055-20.2.139
Sager, Azzopardi, W., & Cross, H. (2008). Syllabus selection: innovative learning activity. The Journal of Nursing Education, 47(12), 576–576.
Stein, & Barton, M. H. (2019). The “Easter egg” syllabus: Using hidden content to engage online and blended classroom learners. Communication Teacher, 33(4), 249–255. https://doi.org/10.1080/17404622.2019.1575440
Wagner, Smith, K. J., Johnson, C., Hilaire, M. L., & Medina, M. S. (2022). Best Practices in Syllabus Design. American Journal of Pharmaceutical Education, 8995–8995. https://doi.org/10.5688/ajpe8995
Ashlee M. C. Foster, MSEd | Instructional Design Specialist | Oregon State University Ecampus
Whether a pedagogical approach is affirmed by research and/or practical evidence intentional design and effective deployment of pedagogical strategies are essential. We will begin with an exploration of evidence-based design components, which build upon the characteristics of Project-based Learning (PjBL), as discussed in Project-based Learning (Part 1) – Architecture for Authenticity.
Getting Started
Begin with the end in mind. Take a moment to establish the outcomes, goals, and real-world connections that will underpin the project. Consider using the following elements as your guide.
Identify the Course Learning Outcomes (CLO) students should be able to demonstrate upon successful completion of the course
Identify the intended project outcomes and the alignment to the course learning outcomes
Identify skills students will practice and master while engaging with the project
Articulate the purpose of the project within the contexts of the course, academic program, field of study, and profession
Articulate authentic connections between the project, across academic disciplines, and professional practice
Connect the project to an authentic purpose that extends beyond the confines of the course
Course Design Elements
Next, reflect on how you can design your project to incorporate most of the following PjBL core design elements.
Initially, consider creating an opportunity for students to self-select a challenge. This can be anything from finding a solution to existing problems, a remedy for historical barriers, answers for disciplinary relevant questions, or asking new questions. Whatever the challenge may be, a best practice is to contextualize it within a real-world context. Affirm student voice and choice by explicitly sharing how the project connects to the academic discipline, professional field of practice, and real issues by providing feedback. Lastly, help students to see how they can connect the challenge to themselves.
Authentic Product
Development of an artifact that is relevant, timely, impactful, and piques personal interest help to bridge the concepts to the real world. To effectively create an artifact that produces a public good, students should engage in an iterative process that includes: planning, prototyping, seeking and applying feedback from diverse stakeholders (i.e., public, target audience, instructor, peers, Subject Matter Expert), personal reflection, and revisions. To determine whether your project is authentic, consider whether the product(s) create a lasting and meaningful impact beyond the classroom. Examples of authentic products could include a business plan to innovate an existing accessibility tool, a podcast to share about (DEI) Diversity Equity and Inclusion practices or to generate oral histories (i.e., audio interviews) of underrepresented populations.
Sustained Inquiry
Incorporation of formal and informal opportunities for students to question, research, gather information, conduct analysis, apply new knowledge, generate additional inquiries, and highlight evidence is key to the design. These opportunities should be integrated into the architecture of the project, but the actions should be student-driven. This strategy will help promote knowledge construction.
Student Autonomy
Create varied opportunities for students to make their own choices, both collectively and individually. Student-driven choice can extend to such elements as question development, selection of public a product, identification of target audiences, establishment of collaboration protocols, application of knowledge and feedback, and prototype revision methods. Doing so situates students as the diver of their own learning process and creates space for students to hone their metacognitive skills (i.e., self-regulation, monitoring, and self-directed learning).
Reflection
Due to its roots in constructivism, reflection is commonly used in PjBL. Reflection is used as a strategy to foster deep learning, personal ownership of learning, assimilation of new knowledge, integration of lived experiences, effective inquiry, assessment of quality, and the navigation of challenges. While serving as a guide on the side, consider integrating activities to foster ongoing reflection of critical questions. Such questions may include:
What is known?
What needs to be known?
What evidence exists?
Will the product have an impact on the world outside of the course? How?
Do I/we bring any personal biases to the project which impacts the design of the product?
Does the design of the product represent the diversity of the target audiences?
What works or does not work? Why?
How can the product be improved? What is the rationale behind the recommended changes?
How can the quality and efficacy of the product be tested?
Does the project extend on what the academic domain and professional field have established? If not, how can the project be modified to contribute additional knowledge or insights?
How does the project connect to my life, my lived experiences, and that of others?
How will the project help me to develop my professional skills?
An example of a PjBL reflective activity is a design journal. Design journals can include text, visualization, and media elements. Each entry can be structured to cover the following: knowledge gained, ideas, sustained inquiry (i.e., questions, additional research needed), the rationale for product changes, and next steps.
Critique & Revision
Integrating activities, such as a design journal, provides students the opportunity to actively critique, revise, and obtain feedback throughout the duration of the project. There is a multitude of scenarios that may call for critique. Students may find their initial idea to be too broad or specific. The original line of inquiry may have been faulty. One may find the product does not generate the intended public good or service. Therefore, revising the goal and creating a new product may be necessary. Alternatively, situations can arise where students learn of a product’s unintended harm, so a new prototype may need to be created. The goal is to create a course climate that is psychologically safe enough to encourage iteration.
Success Tips
Please note that these best practices and design elements offer a framework. Your course is unique. There is an unending list of potential factors that can impact the design of your course and project (e.g., accreditation, professional competencies, academic rigor, program outcomes, administrative expectations, etc.).
Keep in mind that you do not have to incorporate everything and the kitchen sink. Take what you can from existing literature, practitioner testimonials, industry needs, professional practices, real-world examples, and lessons learned from your own lived experiences.
Begin with small additions to your course, assess the impact of those changes, and revise as you deem appropriate.
Remember that nothing will be perfect, and there are always opportunities to improve. Design with the best fit in mind!
Looking Ahead!
You are cordially invited to revisit the Ecampus Course Development and Training Blog for Project-based Learning (Part 3) – Practical Preparation. In the final installment of this series, we will explore additional project-based learning activities, identify opportunities to integrate technology and examine actual project samples.
Grossman, Dean, C. G. P., Kavanagh, S. S., & Herrmann, Z. (2019). Preparing teachers for project-based teaching. Phi Delta Kappan, 100(7), 43–48.
Guo, Saab, N., Post, L. S., & Admiraal, W. (2020). A review of project-based learning in higher education: Student outcomes and measures. International Journal of Educational Research, 102, 101586.
By: Ashlee M. C. Foster MSEd, Instructional Design Specialist | Oregon State University Ecampus
Did you know a pedagogical approach exists that positively impacts student academic achievement and engages them as active participants in learning? Great news…there is! Let me introduce you to the world of Project Based Learning (PBL).
What is PBL?
PBL is a student-centered pedagogical approach where students, both individually and within small groups, engage with meaningful, relevant, and authentic projects which result in a product. Oftentimes, PBL is commonly associated and/or thought to be interchangeable with Problem Based Learning. However, there is a distinction between the two. The principal focus of PBL is on the active construction of knowledge. Additionally, student autonomy, beliefs, values, and motivations are situated as a fundamental driving force of the instructional approach.
What are the characteristics of PBL?
The essence of PBL is anchored in attributes, which foster high-quality learning experiences. Direct instruction is no longer the principal mechanism for delivery. Negotiation of knowledge between the educator and the students occurs through an exchange of ideas, questioning, inquiry, considerations, and perspectives. PBL often engages students in an ongoing process consisting of investigation, collection, analysis, prototyping, testing, peer/instructor feedback, revisions, and reflection. Learner autonomy is key in that students make their own decisions about various aspects of the projects (i.e., line of inquiry, collaborative processes, application of feedback, types of revisions, solutions).
Is it effective? Prove it!
As reported by Chen and Yang (2019), a positive impact on student achievement has been observed across 20 years (i.e. 1998-2017) of PBL peer-reviewed literature. The researcher’s principal investigation was to compare traditional instruction with that of PBL. Traditional instructional delivery was found to prompt students to apply low-level cognitive processes (e.g., understand, remember). Whereas, PBL can encourage the development of (HOTS) Higher Order Thinking Skills (i.e., analysis synthesis) and metacognitive skills (i.e., regulation, monitoring, self-directed learning, evaluation, assessment). According to the meta-analysis, the aforementioned benefits were found not to be impacted by academic discipline, educational stage (undergraduate, post-baccalaureate, graduate), or geographic location. This is great news for our distance and hybrid learners!
How do I get started?
When considering PBL there are a few questions to reflect on before implementing this practice. First, ask yourself, is this a best-fit approach? Consider the academic discipline, subject content, course learning outcomes, your instructional style, student attributes, and the intended goals to answer this foundational question. A word of caution is to use PBL in a way that is relevant, authentic, and collaborative in nature. Steel clear of using projects as a shiny solution. Lastly, contextualize the project. Doing so will help students connect the project to their academic career, professional development, and personal growth. Remember to share the ‘why’!
Project Examples
Here are a few project examples to spark some ideas:
solve a problem (e.g., uninformed voting)
generate a plan (e.g., foster sustainability)
create a product (e.g., computer/mobile application, oral history interviews)
seek valid answers and recommend solutions (e.g., electing national officials)
engage with a persistent issue in a tangible way (e.g., advocating, protesting, public speech)
Do you have an example to share?
Respond in the comments if you currently use, have used, or intend to incorporate PBL in your course. Do you have any tried and true strategies for effective projects? Have you experienced any wins or challenges? Share with the community and join the discussion. Make sure to return to read Project-Based Learning (Part 2) – Mindful Design for practical implementation tips!
Grossman, Dean, C. G. P., Kavanagh, S. S., & Herrmann, Z. (2019). Preparing teachers for project-based teaching. Phi Delta Kappan, 100(7), 43–48.
Guo, Saab, N., Post, L. S., & Admiraal, W. (2020). A review of project-based learning in higher education: Student outcomes and measures. International Journal of Educational Research, 102, 101586.
