Category Archives: student success

Supporting Students with Dyscalculia, by Chandler Gianattasio

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This is a guest post by Ecampus Instructional Design Intern Chandler Gianattasio.

At DePaul School for Dyslexia, I teach 5th-8th graders conceptual mathematics, ranging from basic number sense to advanced topics in Algebra 1. Through this experience, I have discovered something I had never heard of before, a learning disability commonly seen coinciding with dyslexia, called dyscalculia. Many people describe dyscalculia as “dyslexia for math.” Dyscalculia affects one’s ability to take in mathematical information, connect with and build upon prior concepts learned, discern cues for application, and accurately retrieve information. DePaul provides an alternative education for students with learning disabilities, emphasizing explicit instruction to best support their students. In this post, I will discuss the common deficits that make up dyscalculia, where it falls in the realm of disabilities, and some ways we can accommodate students with dyscalculia in higher education. 

Having dyscalculia can be debilitating, making it seem nearly impossible to keep up with neuro-typical classmates, especially when your class is on a fast-paced schedule, and when you are subliminally being told that asking for extra help will make you appear like you are lazy, unintelligent, unable to help yourself, and will just be one more problem that the instructor has to resolve. In Figure 1 (seen below), I have divided deficits of dyscalculia into five categories: executive functioning deficits1, auditory processing deficits2, nonverbal learning deficits3, language processing deficits4, and visual-spatial deficits5. Each category has a set of commonly experienced difficulties below them. However, these lists of difficulties are not exhaustive. 

Figure 1. “Common Challenges Faced by Learners with Dyscalculia” By Chandler Gianattasio – CC BY-NC.

Looking at some of the common symptoms of dyscalculia, you may be thinking that many of these symptoms are also found in other disabilities, such as dyslexia, autism, ADHD, and more, and you would be correct. There is a large amount of overlap amongst developmental disabilities, and each disabled individual presents with their own unique combination of symptoms and, often, coexisting disabilities. To understand where dyscalculia falls within the world of developmental disabilities, I referred to the Individuals with Disabilities Education Act (IDEA) by the Department of Education. Through IDEA, 13 distinctions of disabilities were made:

  1. [Specific] Learning Disability ([S]LD)
  2. Other Health Impairment (conditions that limit a child’s strength, energy or alertness)
    • ADHD, EFD, NVLD
  3. Autism Spectrum Disorder
  4. Emotional Disturbance 
    • Generalized Anxiety Disorder, Bipolar Personality Disorder, Obsessive-Compulsive Disorder, Major Depressive Disorder, etc. 
  5. Speech or Language Impairment 
    • LPD
  6. Visual Impairment (including blindness)
    • VPD
  7. Deafness
  8. Hearing Impairment 
    • APD
  9. Deaf-Blindness
  10. Orthopedic Impairment
  11. Intellectual Disability
  12. Traumatic Brain Injury
  13. Multiple Disabilities 

From this list, you may notice that there are only three diagnoses recognized as LDs: dyslexia, a reading disability, dysgraphia, a writing disability, and dyscalculia, a mathematical disability. All three of these LDs, as well as the majority of the other disabilities, have very similar biological limitations, each with the potential for a visual-spatial deficit, language-processing deficit, nonverbal learning deficit, auditory processing deficit, and executive functioning deficit. Due to individuals within each diagnosis having their own unique combination of symptoms, some may not have deficits in each of these areas. Figure 2 represents the potential combination of deficits an individual with each of these LDs may have. For instance, if you were to draw a straight line from dyslexia to the outer edge of the figure, the various deficits intersected would be representative of the profile of one individual. This figure shows the fluidity between different diagnoses and how easily co-existing conditions occur, due to a very similar underlying makeup. 

Figure 2. “Potential Combinations of Deficits Behind Each Learning Disability” By Chandler  Gianattasio, CC BY-NC-SA.

Figure 3 is shown below to reiterate the significant overlap found between disabilities. Looking specifically at weaker listening skills in this study, a characteristic originally classified as an APD trait, is also a very prevalent trait in individuals with LPD, dyslexia, ADHD and other LDs.

Auditory Processing Disorder (APD), Specific Language Impairment (SLI),  Learning Disorders (LD), Attention Deficit Hyperactivity Disorder (ADHD), Autism Spectrum Disorders (ASD). [Colors shown in the charts do not correlate with Figures 1 & 2].

Figure 3. “Same or Different: The Overlap Between Children with Auditory Processing Disorders and Children with Other Developmental Disorders: A Systematic Review” By Ellen de Wit, et al, CC BY-NC-ND.

Supportive Instructional Strategies

Supporting Executive Functioning Deficits

Students struggling with executive functioning become overwhelmed often due to either external or internal stimuli. They often struggle with rejection sensitivity dysphoria, emotional dysregulation and “time blindness”. The most significant way you can support these students is by creating a safe, non-judgemental space for them to communicate with you, and encourage them to always self-advocate, no matter what. You can further support students navigating executive functioning difficulties by doing the following:

  • Providing easily accessible reminders of important events and assignment due dates. Time management can be a major difficulty, especially with projects over an extended period of time.
  • Giving lots of positive reinforcement, checking in frequently, and having regularly scheduled meetings.
  • Pointing out any prior knowledge that is being built upon, and have them answer any questions based on prior knowledge that they’ve mastered in class to boost their confidence and increase their motivation.
  • Reducing extraneous stimuli and eliminating background noise as much as possible – whether that be in their environment, on a worksheet, in a presentation, in reference material, etc. 

Supporting Visual-Spatial Deficits

Students with visual-spatial deficits often struggle with creating their own visual representations of concepts being discussed, especially abstract or microscopic concepts. When navigating directions, these students also struggle with orientation – both cardinal and left versus right. This often presents when they are performing calculations with negative numbers. Most students with dyscalculia learn adding and subtracting via number lines that they manually traverse to understand the connection between operations properly. To help your students who have visual-spatial difficulties, you could offer the following:

  • Providing tangible manipulatives that they can touch and physically move in order to see how parts function together 
    • This could be provided when introducing a new concept as an addition to 2D drawings or descriptions
    • It’s always beneficial to have manipulatives available for your students whether that’s physical objects for in-person sessions or interactive virtual manipulatives for online sessions.
  • Providing graph paper, templates, and/or graphic organizers can be highly beneficial to your students to organize their thoughts and break up information. 
  • Integrating as much UDL in as possible! Presenting information in multiple formats and allowing the students to demonstrate their learning in multiple ways will allow these students to participate in class and showcase their knowledge confidently. 

Supporting Auditory Processing Deficits

Students with an auditory processing deficit struggle to comprehend directions and content from listening. The most significant way you can help your students who struggle with auditory processing is by doing the following:

  • Speaking clearly. 
  • Trying your best not to explain things too quickly.
  • Being very consistent with the terminology you use (try not to use multiple names for one entity or idea).
  • Checking in with students often to see if they understand what is being taught or asked of them.
  • Always encouraging students to ask questions as they work.

Supporting Nonverbal Learning Deficits

Students with nonverbal learning deficits are very literal and struggle to see the overall picture, especially when it comes to abstract concepts. You can support students with an NVLD by doing the following:

  • Creating a lot of associations and parallels between content and what they already know (common, everyday nuances) could help these individuals a lot. 
  • Teaching concepts alongside any procedural knowledge you want them to retain will help them significantly, as they understand the “why” behind the steps. 
  • Making sure to provide a lot of concrete examples, especially when introducing a new topic. 
  • Structuring classes, making them as consistent and repetitive as possible. If they know what to expect and they are confident that they know how to handle it, these students will thrive. 

Supporting Language Processing Deficits

Language processing deficits very commonly occur alongside auditory processing deficits. Students with this difficulty struggle with comprehending directions and content both from listening and reading. To help support these students, try the following:

  • Keeping language used simple and consistent.
  • Ensuring adequate (and modifiable if possible) background to text contrast/color.
  • Using 1.5+ line spacing and increased spacing between letters or symbols.
  • Chunking content and utilizing bullet points when possible.
  • Using consistent color associations with certain topics can go a long way (i.e. red for negative and blue for positive).
  • Starting lessons off with a graphic organizer or outline, showing how ideas fit together.
  • Including simple diagrams to illustrate concepts or procedures.
  • Highlighting keywords, numbers in word problems, or other important information you want to make sure they see.
  • Creating accessible asynchronous/recorded lectures. 
  • Providing access to pre-written notes, “cheat sheets” displaying steps and formulas needed and worked-out sample problems so students can see what they are to do.

Remember that improving the learning experiences of our learners with special needs almost never comes at a cost to the “typical” learner – improving access, accessibility, and support for one improves these areas for all.

Available Accommodations at OSU:

In the Comments Below, Tell Me: 

Do you have any experience designing for learners with dyscalculia? What are some strategies you have found beneficial?

Resources to Explore:

Information shown in Figures 1 & 2  derived from the following sources:

“Dyscalculia: neuroscience and education” By Liane Kaufmann;  “Double dissociation of functions in developmental dyslexia and dyscalculia” By O. Rubinsten & A. Henik; “Numerical estimation in adults with and without developmental dyscalculia” By S. Mejias, J. Grégoire, M. Noël; “A general number-to-space mapping deficit in developmental dyscalculia” By S. Huber, et al.; “Developmental Dyscalculia in Adults: Beyond Numerical Magnitude Impairment” By A. de Visscher, et al.; “Working Memory Limitations in Mathematics Learning: Their Development, Assessment, and Remediation” By Daniel Berch; “Learning Styles and Dyslexia Types-Understanding Their Relationship and its Benefits in Adaptive E-learning Systems” By A. Y. Alsobhi  & K. H. Alyoubi; “The Cognitive Profile of Math Difficulties: A Meta-Analysis Based on Clinical Criteria” By S. Haberstroh & G. Schulte-Körne; “Mathematical Difficulties in Nonverbal Learning Disability or Co-Morbid Dyscalculia and Dyslexia” By I. Mammarella,  et al.; “Developmental dyscalculia is related to visuo-spatial memory and inhibition impairment” By D. Scuzs, et al.;  “Dyscalculia and the Calculating Brain” By Isabelle Rapin

The distinction of potential difficulties one might experience were determined by the symptoms commonly seen in the following disorders:

  1. Executive Functioning Disorder (EFD)
  2. Auditory Processing Disorder (APD)
  3. Nonverbal Learning Disorder (NVLD)
  4. Language Processing Disorder (LPD)
  5. Visual Processing Disorder (VPD)

Improving Student Engagement and Connection in Online Learning: Part II, Methodologies and Practices

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This blog post is an Instructor Spotlight authored by Xiaohui Chang. Xiaohui is a Toomey Faculty Fellow and Associate Professor of Business Analytics in the College of Business. This post is a follow up to Improving Student Engagement and Connection in Online Learning: Part I, Proactive Support.

Introduction

Since the first post in the series appeared a few months ago, we have received plenty of feedback from other instructors who are actively engaged in online education. Some of the stories shared by them reiterate the points we discussed, and others included tips and techniques that have worked particularly well for them. Almost all of them agreed that teaching well online remains a challenging task.

“I love the notes on proactive student support … especially the notes on checking in with those who are behind. Sometimes all they need is a little empathy!”

Vic Matta, Associate Professor, College of Business, Ohio University 

“I regularly incorporate each of these in my relationships with my students, to include weekly zoom “what’s up” meetings with my students. I check in on them if they’re behind on assignments…Yes, it takes effort; but my mission is to help these students find the greatness within themselves to succeed.”

To quickly recap what we have discussed in Part 1, we touched on how to employ empathy statements in communications with students, restructure and promote the office hours, provide personal feedback for students, and periodically check in with students who are behind. You may also refer to the first article here: Improving Student Engagement and Connection in Online Learning: Part I, Proactive Support.

Continuing from the first post, Part II will revolve around six specific practices that I have found particularly helpful for online teaching and learning.

Practice 1: Adopt a variety of communication methods

I provide assignment instructions and guidance using a variety of communication methods including texts, diagrams, images, and short video clips. I have learned that instructions with screenshots and videos tend to be better in explaining complicated procedures than text alone.

Video Tutorial Example: Creating a random sample using XLSTAT

Practice 2: Create a Q&A Discussion Board

I have a separate discussion on Canvas for students to address issues with the class in general (content questions, technical issues, deadlines). Instead of emailing the instructor regarding issues other students may also have questions about, students are encouraged to use this forum so that all can benefit from the questions and answers. I usually wait for a few hours for students to answer each other’s questions first before I provide mine.

When students email me questions that are a good fit for the Q&A Discussion Board, I’d respond through email first and then recommend the students submit the questions to the discussion board so that other students can learn from the questions and answers. This discussion board also creates an inviting and engaging learning environment for the students who don’t get to meet their classmates in a face-to-face setting.

Practice 3: Estimate the amount of time taken for each assignment

I was skeptical of this at first as the time taken would vary drastically for each individual. However, student feedback indicates that estimated times helped them plan for the week and set aside an appropriate amount of time. We don’t need to worry too much about making the estimates accurate for everyone as students will automatically adjust given their own work styles. A workload calculator that I have found helpful is developed by the Center for Advancement of Teaching at Wake Forest University, called the Workload Estimator 2.0.

For more information about estimation rates, see the explanation here – Workload Estimator: How We Calculated.

Practice 4: Ensure timely replies

This practice is obvious, but difficult to do when one is teaching multiple sessions with hundreds of students. For online classes, timely replies make students feel as though they are taking an in-person class with all of the built-in support and resources. I understand that we all have different teaching priorities and schedules, however, it all comes down to figuring out how to most efficiently organize our days so that we can be available to students.

Setting aside a couple of times a day for handling emails has worked quite well for me, e.g., the first thing in the morning, after noon, and before the end of the day. I try my best to respond to students’ emails within 24 hours and check my mailbox at least once every day on the weekends.

The timely replies in discussions were super helpful. It really felt as though I took this in person with all of the built-in help and support.

Student quote

Practice 5: Synchronize assignments with Canvas calendar

I have also synced all assignments and my office hours (renamed as Ask Me Anything Hours) on Canvas so that there are office hours available around when assignments are due. This proves to be incredibly convenient and useful for both students and instructors.

Practice 6: Reorganize course content

Here are several Canvas LMS tips that have helped in organizing the course content and saved my time. I try to organize everything in modules. Under each module, all items are split into two main components: resources and to-do lists, so students know exactly what assignments they would need to complete for each module. I also adopt a fixed set of systems for titling Canvas items. Items within modules are indented to help with organization.

Weekly agenda and announcements are also hyperlinked to guide students with the course navigation. I could not emphasize enough how much I value the internal messaging in the Canvas grade book that was briefly discussed in my previous post. This feature allows instructors to message students who haven’t submitted yet or who scored less than a certain point. Definitely a slick way to send quick emails to a target group.

Recently, I have been experimenting with a range of visual cues (e.g., emojis) to categorize course content. An example is provided below.

Screenshot of the module view of the course, demonstrating using of emojis as visual cues next to assignments. A written assignment has a pencil and paper emoji, a quiz has a question mark emoji, etc.

There was also a recent post on using emojis for visual way finding and fostering a friendly tone in online classes here: My Experience with Emojis in Online Courses: Affordances and Considerations.

Conclusion

It’s always best to keep an open mind when trying out new teaching practices and adapt them to your individual style and subject matter.

If you have any online teaching practices that you’re fond of, please feel free to contact me at Xiaohui.Chang@oregonstate.edu as I will be very excited to hear them and test them out. 

Improving Student Engagement and Connection in Online Learning through Proactive Support

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This blog post is an Instructor Spotlight authored by Xiaohui Chang. Xiaohui is an Associate Professor of Business Analytics in the College of Business.

Introduction

Teaching an online course can feel like a solitary experience, and it can be isolating for students as well. Don’t we all wish we could get to know our students better? In this post, I’ll share some of my teaching practices that help me connect, support, and engage our online students. 

First, a little background about my teaching, especially online teaching. I have been heavily involved in undergraduate and graduate teaching since 2014 and have taught more than 2000 students (2047 to be exact) under a variety of teaching modalities including traditional face-to-face classes, online courses with Ecampus, synchronous class sessions due to COVID-19. The courses I teach are mostly quantitative, including business statistics and business analytics. Since my first online class in Summer 2017, I have delivered 8 online classes with 347 students in total. Besides my extensive online teaching experience, I have attended many workshops to improve my skills, had numerous productive conversations with colleagues and Ecampus instructional designers, and acquired knowledge in theory and practice from books and websites. Most importantly in the past several years after developing the tricks and practices described below, I have put them to the test in my online classes.

Most of my practices revolve around one key idea: provide proactive support to students, which is also advocated by Ecampus in their Online Teaching Principles. The two principles that touch on this type of proactive support are (1) Reach out and (2) Refer and Cultivate Inclusion.

What does this look like in action? In this post, I will share some examples of how I apply these principles to demonstrate care, connect with students, and proactively support those that may be struggling. My hope is that other instructors will find methods that resonate and work for your students as well. 

Employ Empathy Statements in Email and Other Communications

Empathetic emails and other communications are essential in establishing supportive interactions with students but they don’t get the amount of attention and effort that they truly deserve. First of all, emails are undoubtedly the most popular tool used by students to connect with faculty. On a 5-point Likert-type (1=never, 2=sometimes, 3=about half the time, 4=most of the time, 5=always), emails are rated 3.53 which is the highest among all tools used. Online instructors spend hours responding to student emails every day. I receive an email like the following anywhere between once a week to a few times each week.

“I am sorry for reaching you so late … I just realized this issue now with all of my classes. I might have been distracted by … at the moment, causing me to lose certain grades, but I am trying to be more attentive moving forward … Is there any way I could still get points for my missing assignments? Thank you for your understanding, and I’m sorry again for the trouble.”

Quote from student email

In face-to-face interactions, I try to be straightforward. My natural response to an email like this would simply be a description of the student’s missed assignments and a discussion of the late penalty policy in this course. After drafting a response email, I try to pause for a while, re-read the student’s email, and try to put myself in their shoes. 

After teaching at OSU for a few years, I noticed that many of our students are shouldering multiple roles and responsibilities while attending school full time. According to the 2020 OSU survey collected from a total of 1,190 students, close to 47% of the students are working full time, 20% are working part-time, and 29% are caregivers to a child or a family member. A few of my students have been serving in Afghanistan while taking my online classes. Students’ commitments outside of class increased even more during this unprecedented COVID era. I doubt I would do a better job than my students who are wearing multiple hats in staying focused in all of these courses and keeping track of tens of due dates every week. I strongly believe that getting into an empathetic mindset not only helps me relate to them, listen to their stories, and feel their frustration, but also makes students feel that they are not just another number. In my final response to the aforementioned email, I start my reply with a paragraph like the following and discuss the missed assignments and late penalties in the second paragraph.

“Sorry to hear that you’ve been distracted by …. I understand that it can get quite difficult to stay on top of everything at the moment. Please don’t hesitate to reach out to me or the Ecampus academic and student support services if we can be of any help to you. We are here to support all of our students to succeed.”

Instructor email response

This additional paragraph takes very little time to write but carries a long way to foster a supportive online learning environment. Some of my students shared this feedback in my teaching evaluations.

“For someone that is off-campus, this was a great feeling that I wasn’t just another student, I almost felt as if I was her only student, that’s what that little note meant.”

Quote from student evaluation

I highly recommend all online instructors to consider using empathy statements in their emails and other communications with their students. They mean more to your students than you believe. You can find more information about empathy in online instruction via Michelle Pacansky-Brock’s Humanizing Infographic and in the Humanizing Online Learning blog post by Tianhong Shi.

Restructure Office Hours – “Ask Me Anything Hours”

Research studies have shown that high-quality student-faculty interactions are linked with many benefits ranging from academic success to student retention (Kuh et al. 2010, Tinto 1997).

For online classes, besides email messages, virtual office hours are another useful way to engage student and faculty interactions. Nevertheless, in the 2020 OSU Survey, when asked which tools they use to communicate with faculty, the average score for emails was 3.53, compared to a mere 1.59 for virtual office hours. Smith et al. (2017) recommends that faculty and higher education institutions “make it explicit what students might get out of office hours”, “create nurturing classroom environments by promoting friendly and dedicate attitudes toward teaching among faculty,” and “openly and proactively promote office hours.” Because many online students are not aware of the purpose of office hours, following the suggestions from my colleague, Dr. Jason Stornelli, I have renamed all my office hours to “Ask Me Anything Hours” to make the sessions informative and inviting. I have also tried to proactively promote these sessions through Canvas announcements, groups emails, and one-on-one emails. The student attendance rate has gone up since then. This further cultivates a supportive and welcoming environment for the students, inciting responses such as the following:

I never got to take advantage of the office hours, but I’ve never had an online instructor who encouraged visiting them so much, which felt very inviting. I always felt like I had a voice and was cared about.

Quote from student evaluation

Provide Constructive and Personal Feedback for Students to Reflect and Improve Upon

Many of my students also appreciate the personal feedback they received after the exams and some important assignments. Modern technologies including grading rubric and speed graders in Canvas have expedited grading significantly, but may limit the personal and constructive feedback from the instructors. For online classes, personal feedback is particularly important because it provides learners with valuable feedback in which to inform, reflect, and adjust their learning. In my classes, I first organize all exam questions according to their modules. After students complete the exam, I go through every student’s exam and identify their individual points of weakness, i.e., the modules and the types of questions that they would need to improve upon. I also offer an extra credit assignment for students to make up some lost points from the exams; this will not change students’ grades substantially but offers an opportunity and an incentive for students to practice and learn from their mistakes.

I have never had a teacher email me personal feedback about one of my midterms. I went over the modules you said I should work on, and it really helped me on the final. The extra practice problems were very useful in not only raising my grades but also grasping the subject better.

Quote from student evaluation

Periodically Check in with Students Who Are Behind

Checking in with students who may be struggling in the class throughout the term plays a critical role in supporting our students. This has been made easier than ever by Canvas LMS. Under the Canvas gradebook, for each assignment, we can email those students who failed to submit an assignment or scored less than a specific score. For online classes with many assignments due every week, it becomes challenging to keep track of all the due dates even with the assistance of automatic to-do reminders from Canvas. In my emails, I also encourage students who are falling behind to seek assistance either from me, our Teaching Assistant, a private tutor, or TutorMe, which is an online tutoring platform for currently enrolled OSU Ecampus students, and connects them with live tutors in under 30 seconds and 24/7. Sometimes students are not aware or just forget about the many assistance and resources offered in this class. 

Online students often feel invisible and insignificant. They need to be seen and valued by instructors. Many of the practices outlined above can be easily done and are essential in fostering a supportive learning culture and ensuring the success of students. I hope you try out some of these practices in your online classes and find at least one of them helpful for you and your students.

Infographic created by Brittni Racek via Venngage

Feel free to contact me at Xiaohui.Chang@oregonstate.edu as I am always eager to hear your feedback and suggestions. Let us connect with and support each other in this online teaching journey as much as we do with our students.

Sources

Reflection Assignments in Math Courses

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reflection of hot air balloon over water(image from pxfuel.com)

Reflection assignments as an active learning strategy are commonly seen in humanities courses. The purpose of this writing is to share an example of how simple reflection activities can make a huge impact in two math courses.

MTH 251 Differential Calculus covers five units, with one exam for each unit, counting 14% of the final grade. Before students attempt to take the unit exam, they are assigned to read textbook readings, watch instructor-created lecture videos, work on Canvas-based homework assignment and Adaptive Learning based practice assignments in Knewton Lab online platform. After assignment due date expires, students are assigned to complete a weekly written homework reflection. The weekly homework and the weekly homework reflection together count for 14% of final grade in this course, weighing the same as each of the unit exams.

MTH 341 Linear Algebra I has ten weekly modules. Each week, students  read textbook assigned readings, watch lecture videos created by the instructor (Dr.   ), complete post-reading questions in quiz format, work on graded group discussion questions to solve math problems in small groups, complete written homework individually, and in the following week, complete a written homework response activity individually in discussion format.   

The written homework reflection in MATH 251 and the written homework response in MATH 341 are both reflection activities designed to optimize student learning success, through comparing their own homework solutions with answer keys and evaluate whether they did it correctly or incorrectly and analyze where they did it wrong and how to get it right. The purpose of such weekly reflection is to help students develop meta-cognitive skills related to their learning. By looking back at students’ own work and learning from their mistakes, they develop an understanding of what is the proper way to solve a problem and what is not the proper way for solving a particular math problem. It also prompts students to plan for proper action in the future and exercises students’ executive functioning skills (CAST, 2018). 

Here is what the instructions for the weekly reflection look like:
1. First answer the weekly prompt: Reflecting on the Unit 1 module, which topics did you struggle with the most?
2. Download the written homework solutions PDF: (Solution for each written homework in pdf format is attached here.)
3. Look over the solutions and compare to your submitted homework. Look for any problems where your solution differs from the posted solution.

    • If your solutions had one or more incorrect problems then in the discussion board please discuss the following:
      • why you struggled with certain problems
      • why each solution makes sense now
      • what your misunderstanding was
      • what will you do in the future when solving problems similar to these?
      • what strategies will help you?
      • what did you learn by making a mistake?
      • what did you learn from looking at the solutions?
    • If you are still confused about a problem, ask a question. DO NOT simply list which problems you got wrong.
    • If your solutions are all correct then in the discussion board please discuss the problem that you found the most challenging. Describe what specific tasks helped you to complete that problem. Be as detailed as you can about your solution process.

Students not only posted their own reflections, but they also comment on or answer other students’ reflections as well. Additionally, the instructor and the four TAs in the course responded actively to students’ reflections, which makes the reflection more valuable since students get encouragement, praises, or corrections from the instructor and teaching assistants. Again, feedback from experts is critical in the success of a reflection activity (Vandenbussche, 2018)

What Reflection Usually looks like and what reflection should look like

Image 1: How reflection usually looks like and How reflection should look like (Image Source)

Many students were reflecting on what they did wrong and asked for help. Some were reflecting on their time management in completing the homework assignments. And we were glad to see students completing homework, evaluating their own work, analyzing where they did wrong, and planning for future improvement. Overall, the purpose of this assignment is accomplished!

goal 1 complete

(Image by Dave_Here)

A great benefit that comes from these weekly reflection activities is increased or sustained homework completion rate. For MTH 251 winter 2021 week 1 to week 7, over 85% of students completed the weekly homework and the reflection activity on average. For MTH 341 Fall 20 week 1 to week 7, over 90% of students on average completed the weekly homework and the reflection assignments. All math teachers love to see their students practice with homework assignments before they attempt to take the quizzes or exams! And evidence-based research tells us that deliberate practice with targeted feedback promotes mastery learning (Ambrose et al., 2010).

So, if it works in math courses, it will work in Chemistry, Biology, Physics, Engineering and other STEM courses too! If you’re interested in implementing this technique in your teaching and have questions about setting it up, feel free to contact us. We’d love to help you figure out the easiest way to set it up in your course.

References

Ambrose, S.A., Bridges, M.W., DiPietro, M., Lovettt, M.C. , Norman, M.K., & The Eberly Center for Teaching Excellence at Carnegie Mellon University. (2010). How learning works: Seven research-based principles for smart teaching. San Francisco, CA: Jossey-Bass

CAST. (2018). UDL Guidelines. Retrieved from https://udlguidelines.cast.org/ 

Vandenbussche, B. (2018). Reflecting for learning. Retrieved from https://educationaltoolsportal.eu/en/tools-for-learning/reflecting-learning 

Improving Group Work in Asynchronous Courses

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chart of five phases of engagement: connect, communicate, collaborate, co-facilitate, and continue

 Why Group Work Is Important 

Love it or hate it, group work is an important part of education. Learning to work cooperatively with diverse people is a core 21st century skill, one which employers increasingly value and expect new workers to have mastered. Experience gathered from group work in educational settings directly transfers to and prepares students for successful collaboration in work teams. By collaborating in teams, students learn a wide range of discrete as well as soft skills that make group work worth the effort, including those below.

  • Technology skills
  • Social skills
  • Self-awareness
  • Empathy
  • Coping with stress
  • Creating work plans and schedules
  • Forecasting needs and hurdles
  • Time management & meeting deadlines
  • Working with difficult personalities
  • Managing & navigating unmet expectations
  • Following up & messaging
  • Accountability
  • Leadership
  • Development of academic/professional voice 

Pedagogically, group work supports a constructivist approach to learning, in which students contribute to the learning environment, build knowledge both individually and collectively, and co-create the classroom environment. Constructivist theory posits that learning is a social process and values student interaction with and contributions to collective knowledge. Group work and student collaboration are foundational methods in constructivist classrooms that help students develop the knowledge and skills that allow them to meet learning objectives. Additionally, group work is seen as a key element of student-student interaction. 

Considerations for Successful Groups

The first thing instructors should consider when planning to incorporate group work is to reflect on WHY they are assigning it- as an objective of learning or as a means of learning. Group work for the purpose of learning collectively, producing collaboratively, or for gaining experience working cooperatively are all valid reasons to include group work. 

Additionally, instructors must consider the limits of the asynchronous modality when creating group assignments. We all know how difficult it can be if the group you end up working in is not harmonious; For students in asynchronous online courses, group work can be even more difficult, with challenges like different time zones, different daily schedules, and lack of face to face collaboration opportunities. Even the most thoughtfully designed group activities can run into problems. What happens when one student fails to contribute? Do the other group members take up the slack and cover for their absent partner? How should a group handle an overbearing group member who takes on more than their fair share of the project? Anticipating the potential hurdles that may arise when planning the group project and incorporating support and resources for struggling groups can alleviate these barriers to a large degree. 

An important consideration when creating group assignments is Conrad & Donaldson’s Phases of Engagement model, which advises instructors to structure group work so that students can build up group cohesion through low-stakes activities like icebreakers, introductions, and discussion forum posting towards the beginning of the term before ramping up to more complicated collaborative projects. This scaffolding of tasks helps groups bond and build community among members, facilitating better working relationships and the trust necessary to work through the intricacies of a complex group project. The theory can be helpful when approaching a series of courses within a specific degree program as well, moving from simple group projects in lower division courses to co-facilitating and transformative ongoing engagement at the upper levels. 

chart of five phases of engagement: connect, communicate, collaborate, co-facilitate, and continue

Another model that can help instructors understand how to structure group work is Peter Lencioni’s Five Dysfunctions of a Team, which describes a pyramid of features that are required for groups to function effectively. Lencioni claims that trust is the foundation of any functioning group, followed in ascending order by managing conflict through healthy discourse, ensuring commitment and buy-in, providing a method of accountability for team members, and a focus on collective results over personal prestige. Avoiding dysfunction by clearly structuring group work to anticipate and provide tools for dealing with these problems can ensure teams get off on the right footing and can work together smoothly.

pyramid of five behaviors of a cohesive team: trust, conflict, committment

 

Additionally, instructors should consider the type of collaboration that is common within their own discipline, whether it be performing distinct roles within a team or more general projects requiring cooperation. Designers often work together creatively to develop and improve products; medical teams must work collectively but in distinct roles to serve patients; computer software developers must be able to distribute work and manage tight deadlines; public-facing personnel must be able to amicably respond to a range of customer behaviors. Connecting group work explicitly to real-world work scenarios helps students see the value and relevance of their learning, which helps increase engagement and dedication. Structuring group projects to mimic the type of work tasks they can anticipate also provides the added value of preparing students for scenarios they will actually be faced with on the job.

Finally, since asynchronous group work relies heavily on technology, ensure that the technology to be used by the group is familiar or can be mastered quickly. Provide detailed instructions or tutorials for how to use the technology, plan for how to handle issues students might face with technology, and share resources they can tap should they run into problems. University instructional technology support can be linked to, and websites and apps often offer training videos. 

Types of group work

  • Pair/partner work
  • Informal cooperative active learning
  • Group essays or projects
  • Group presentations

Setting groups up for success

  • Set up groups of the right size, preferably with an odd number of participants
  • Make groups heterogenous to encourage peer-to-peer learning
  • Provide opportunities for students to activate their unique background knowledge and perspectives
  • Provide detailed instructions for group interaction expectations
  • Provide guidance on strategies for dividing the workload, such as setting up roles (ie: organizer, recorder, liaison, etc.)
  • Provide detailed instructions and rubrics for expected process and product
  • Split the grade for group work between collective and individual grades
  • Build in check-ins with instructor early on and midway
  • Plan for interventions if groups are not functioning well
  • Allow team members to evaluate each other’s and their own performance for contribution, cooperation, & timeliness

Sources

What are the benefits of group work? – Eberly Center

21st Century Skills Map

Group work as an incentive for learning – students’ experiences of group work

Group work – Teaching practice – Learning and teaching guidance – Elevate – Staff

Transforming The Online Learner

Increasing Student-to-Student Engagement: Applying Conrad and Donaldson’s “Phases of Engagement” in the Online Classroom

Teamwork 5 Dysfunctions

 

Let’s Get Active: Adding Active Learning in Your Online Course

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By Susan Fein, Instructional Designer, susan.fein@oregonstate.edu

In my role as an instructional designer, the faculty I work with are often looking for ways to increase student engagement and add a “wow” factor to their online course. One way to do that is to add or increase active learning practices.

Active learning requires students to do something and think about what they are doing, rather than simply listening, as with a passive-learning lecture (Bonwell & Eison, 1991). Active learning brings positive and lasting outcomes to students, including better retention and grasp of concepts, and is particularly evident when students work together to develop solutions (Chickering & Gamson, 1987).

Tackling Discussions

In 2019, I worked with an instructor developing a biochemistry/biophysics course for Ecampus. The instructor loved the peer-to-peer interaction intended for discussions, but was discouraged by the often lackluster exchange commonly demonstrated in the posts. She wanted to liven up these conversations, not only to increase the strength of the community but also to have an impact on the value of the learning that took place.

Enter knowledge boards! With a simple but creative retooling of the predictable initial-post-and-two-replies format, the instructor found a way to reimagine the often mundane discussion board and transform it into a lively and highly engaging conversation and exchange of knowledge.

How did she do this? Rather than compel all students to respond to a narrow or artificially-constructed prompt, the instructor instead posted several relevant topics or short questions extracted from the concepts presented during that week’s lectures and readings. Topics might be a single word or a short phrase, and the questions were tightly focused and direct.

Choice and Agency

From this list of 5 to 10 conversation starters that give breadth to the topics, the students can choose which they want to respond to, often selecting what’s of greatest interest to them. These posts could be anything related to the topic or question, so students are free to approach from any perspective or direction.

The instructor found that the students more freely contributed ideas, insights, understandings, questions, confusion, and commentary. They were encouraged to ask questions of each other to delve into significant points. Students could engage in as many conversations as desired, at their discretion. As a result, they tended to be more actively involved, not only with the content and concepts from that week’s materials, but also with each other, producing a strong community of inquiry.

This simple change transformed the tired and (dare I say it?) potentially boring weekly discussion into a meaningful opportunity for a lively and valuable knowledge exchange. The instructor explained that students also report that this knowledge board becomes a study guide, summarizing multiple approaches and insightful content they use for studying, so many revisit the posts even after that week is over as a way to review.

But Wait…There’s More!

The instructor didn’t stop at discussions in her pursuit of increased engagement and active learning. Her next “trick” was to evaluate how the assessments, especially homework problems, were presented.

A typical format in many Ecampus courses is to have students complete homework assignments individually, and these are generally graded on the correctness of the answers. But once again, this instructor redesigned a conventional activity by applying principles of active learning and collaborative pedagogy to improve learning outcomes.

In the new version, students first answer and submit solutions to the homework individually, and this initial phase is graded on proper application of concepts, rather than on the correctness of the answer. Next, students work together in small groups of 3 or 4 to discuss the same set of problems and, as a group, arrive at consensus of the correct answers.

The active learning “magic” occurs during this critical second phase. If one student is confident about an answer, they present evidence from the lectures and readings to persuade their peers. And when a student is not certain that they correctly grasped the concepts, they discuss the problem and relevant principles, learning from each other through this review, hearing different perspectives and interpretations of the materials. It is through these vital peer-to-peer interactions that the active learning takes place.

As the last phase of the activity, the group submits their answers, which are graded for correctness.

This reshaping of a classic homework activity results in deeper levels of understanding and stronger knowledge retention (Weimer, 2012). And there’s an added benefit for the instructor, too. Since there are fewer papers to grade, formatting homework as a group submission means extra time to offer more and better feedback than would be feasible when grading each student individually. A win-win bonus!

Benefits of Active Learning

These are just two simple but ingenious ways to reformat classic forms of interaction and assessment.

Do you have an idea of how you can alter an activity in your course to make it more interesting and engaging? If you sense that your online course could use a boost, consider incorporating more active learning principles to add the extra oomph that could transform your teaching content from mundane to magical!

So let’s close this post in true active learning style and take a moment to reflect. What kinds of active learning practices have you tried in your course? How did those go? We’d love to hear your thoughts and experiences, so please share in comments.

References

Bonwell, C. C., & Eison, J. A. (1991). Active Learning; Creating Excitement in the Classroom (Vol. Education Report No. 1). Washington, D.C.: The George Washington University, School of Education and Human Development.

Chickering, A. W., & Gamson, Z. F. (1987, March). Seven Principles for Good Practice. AAHE Bulletin 39, 3-7.

Weimer, M. (2012, March 27). Five Key Principles of Active Learning. Retrieved from Faculty Focus: https://www.facultyfocus.com/articles/teaching-and-learning/five-key-principles-of-active-learning/

Adding a New Feedback Loop to Your Online Courses

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Canvas Survey with Mud Card Questions

New online instructors often express concern about the loss of immediate student feedback they get by teaching in person. These educators count on in-class interaction to help shape their lesson plans in real-time. Student questions, lack of interaction, or even blank looks, help them understand what concepts are difficult for their learners. Others just feel more comfortable with the two-way nature of in-classroom communication.

But teaching in an online environment doesn’t have to be mutually exclusive from gauging student interest and comprehension.

Mud Cards

child in mud puddle in rain boots

I was first introduced to the concept of “Mud Cards” or “Muddiest Points” through an open course MIT offered in Active Learning in College-Level Science and Engineering Courses. The instructor described handing out index cards to each student at the end of class asking students to write down an answer to one or more of a few prompts (MIT OpenCourseWare, 2015).

In an online course, this could easily take the form of a weekly survey that looked something like this:

  • What concept from this week did you find confusing?
  • Is there anything you found particularly compelling?
  • What would you like to know more about?

Potential Benefits

The answers received have multiple potential benefits. First of all, instructors will get to look for trends in a particular class.

  • Are learners missing something central to a course learning outcome?
  • Is there a concept they need additional resources to master prior to an upcoming exam?
  • What excites them the most?

Getting this information weekly can provide information that is normally gathered during in-class interactions. It may even be more informative, as participation is likely to be higher (or can be incentivized through participation points). This feedback can be used to add content, perhaps through an announcement at the beginning of the next unit, addressing any common problems students reported. It can also help improve the content or activities for the next iteration of the online course.

The second benefit of an activity like this one is that it is an easy way to introduce active learning to your online course. Active learning, with origins in Constructivism, includes the idea that students build knowledge through “doing things and thinking about what they are doing.”

Rather than passively watching narrated slide-based lectures or videos, or completing assigned readings, they are asked to think about what is being taught to them. Each student, by reflecting on questions like the examples above, takes some responsibility for their own mastery of the content.

3-2-1 (a similar tool)

I recently attended the keynote at the Oregon state Ecampus Virtual Faculty Forum by Tracey Tokuhama-Espinosa (Tokuhama-Espinosa, 2020). At the beginning of her presentation, she told all of us we were going to be asked to email her our “3-2-1.” A 3-2-1, she defined as:

  • Three things that are new to me
  • Two things so interesting I will continue to research or share with someone else
  • One thing I will change about my practices based on the information shared today

Even though I was very familiar with the underlying pedagogical practice she was leveraging, I paid significantly more attention than I would have otherwise to an online presentation. I wanted to come up with something helpful to say. To be honest, suffering from COVID related ZOOM fatigue, it also made sense to ensure the hour of my time resulted in something actionable.

A Word of Caution

The use of a tool like the Mud Cards or 3-2-1 will be successful only if used consistently and students see the results of their efforts. If not introduced early and repeated regularly, students won’t develop the habit of consuming content through the lens of reflecting on their own learning. Similarly, students who never see a response to their input, through a summary or additional explanations, will get the message that their feedback is not important and lose the incentive to continue to provide it.

Conclusion

Introducing a reflection activity like those suggested is a simple, quick way to incorporate active learning into a course while simultaneously filling a void instructors sometimes miss through being able to ask questions of their students in a classroom.

Canvas allows for building anonymous graded or ungraded surveys in which a weekly activity like this would be easy to link to in a list of tasks for a unit of study. It is a low development effort on the part of the instructor, and participation from students shouldn’t take more than 5 minutes.

I will link below to some of the resources mentioned that discuss the use and benefits of Mud Cards and active learning in instruction. If you try it out in an online course, I would love to hear how it works for you.

Resources

Rainboots photo by Daiga Ellaby on Unsplash

Academic Success During Turbulent Time (Part 2): Teach Students How To Learn

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In part one of Academic Success, we reviewed why it is important to help students develop time management skills and how to design courses that help students manage time. In this post, we will discuss the why, what and how about teaching students how to learn.

By this time, most public schools and higher education institutions are coming to a close for Spring 2020 teaching. Congratulations on overcoming so many challenges and finishing teaching during COVID-19! As we prepare for summer and/or fall teaching, I would like to invite instructors to consider teaching students how to learn in your next teaching adventure, in order to help students achieve academic success.

WhyWhy Teach Students How to Learn?

For teachers, teaching students how to learn enables them to facilitate dramatic improvements in student learning and success (McGuire & McGuire, 2015).

For students, metacognition helps them to become self-aware problem solvers and take control of their own learning, through taking stock of what they already know, what they need to work on, and how best to approach learning new material (The Learning Center at UNC Chapel Hill, n.d.).

Teaching students how to learn also aligns tightly with the neuroscience of how humans learn. Dr. Daniela Kaufer pointed out four key learning principles based on the neuroscience of how people learn: (1). Learning involves changing the brain; (2). Moderate stress is beneficial for learning, while mild and extreme stress are detrimental to learning; (3). Adequate sleep, nutrition, and exercise encourage robust learning; and (4). Active learning takes advantage of processes that stimulate multiple connections in the brain and promote memory (Kaufer, 2011).

WhatWhat to Include in “Teach Students How to Learn”?

Now we have seen why it is important to teach students how to learn from the perspectives of teachers, students and neuroscience, it is time to look into the content of a “Teaching Students How to Learn” training module. Dr. Saundra McGuire suggests getting students’ buy-in as a first step, through early diagnostic assessment which can be used to find out what students already know and what they did not know.  Past examples of dramatic increase in assessment performance after receiving “Teaching Students How to Learn” training can also be an effective way to gain students’ buy-in. Secondly, Dr. McGuire suggests teaching students Bloom’s Taxonomy and study cycle to help students self-evaluate what they are learning and where to focus their learning at (the higher levels of learning, such as the applying, analyzing, evaluating and creating). The Study Cycle includes preview, attend, review, study and assess (Cook, Kennedy & McGuire, 2013). Thirdly, Dr. McGuire suggests sharing metacognitive learning strategies with students. The Learning Center at University of North Carolina at Chapel Hill lists eleven specific strategies that students can use to enhance their learning: (1) use your syllabus as a roadmap; (2) summon your prior knowledge; (3)  think aloud; (4) ask yourself questions; (5) use writing; (6) organize your thoughts using concept maps or graphic organizers; (7) take notes from memory; (8) review your exams using test analyzer tool; (9) pause and ask yourself why you are doing what you are doing and how what you’re doing relates to the course as a whole and to the learning objectives that your professor has set; (10) test yourself; and (11) figure out how you learn and what learning strategies work best for you.

HowHow: Implementing “Teach Students How to Learn” in Online Course Design

There are many ways teachers and instructional designers can build activities and structures in course design to teach students how to learn. The following list is a starting point:

  • Provide specific, measurable, attainable, result-focused and time-focused objectives at both course level and module level, and ask students how these objectives connect to their own learning interests and objectives, for example, using an ungraded survey/poll/private check in at the start of the term.
  • Provide opportunities for students to reflect on prior knowledge they bring to the target topic/course
  • Provide a list of questions to guide students for targeted reading and better reading comprehension as an active reading strategy, when assigning required readings materials.
  • Provide questions in video lectures to help students check their understanding and keep students engaged;
  • Release answer sheet to homework assignments after submission expires and provide opportunity for students to compare what they did right or wrong and how to get it right if they did it wrong initially, to achieve mastery learning;
  • Provide opportunities for peer review and instructor feedback and make it possible for students to resubmit edited versions based on feedback received for mastery learning;
  • Allow multiple attempts for assignments and assessments for mastery learning;
  • Provide opportunities for students to reflect around midterm what learning strategies they use, whether they are effective or not, and how to adjust for better results in the reminding time of the course.
  • Provide opportunities for students to reflect near the end of the term on what they learned and how they have learned, and how they might use the learning in their lives. For example, using discussion forum, google form survey, quiz or assignment to collect students’ reflective feedback.

The list can go endless. The point is there are many opportunities for teachers and instructional designers to build elements in course design to teach students how to learn! Feel free to share your ideas or experience of teaching students how to learn with us.

References

Cook, E., Kennedy, E., and McGuire, S.Y. (2013). Effect of Teaching metacognitive learning strategies on performance in General Chemistry Courses. Journal of Chemical Education, 2013, 90, 961-967.

Kaufer, D. (2011). Neuroscience and how students learn. University of California Berkeley Graduate Student Instructor Teaching & Resource Center. Retrieved from https://gsi.berkeley.edu/gsi-guide-contents/learning-theory-research/neuroscience/

McGuire, S. Y., and McGuire, S. (2015). Teach Students How to Learn : Strategies You Can Incorporate into Any Course to Improve Student Metacognition, Study Skills, and Motivation. First ed. Sterling, Virginia: Stylus, LLC.

The Learning Center, University of North Carolina at Chapel Hill. (n.d.). Metacognitive Study Strategies. Retrieved from https://learningcenter.unc.edu/tips-and-tools/metacognitive-study-strategies/

Resources on Neuroeducation

  • Adolphs, R. (2009). The social brain: neural basis of social knowledge. Annual Review Psychology. 2009; 60: 693-716.
  • Bransford, John., and National Research Council . Committee on Developments in the Science of Learning. How People Learn : Brain, Mind, Experience, and School. Expanded ed. Washington, D.C.: National Academy, 2000. Print.
  • CAST (2018). UDL and the learning brain. Wakefield, MA: Author. Retrieved from http://www.cast.org/our-work/publications/2018/udl-learning-brain-neuroscience.html
  • Doyle, Terry, and Zakrajsek, Todd. The New Science of Learning How to Learn in Harmony with Your Brain. Second ed. Sterling, Virginia: Stylus, LLC, 2019. Web.
  • Eyler, J. (2018). How humans learn : The science and stories behind effective college teaching(First ed.), Teaching and learning in higher education (West Virginia University Press)). Morgantown: West Virginia University Press.
  • Kaufer, D. (2011). Neuroscience and How Students Learn. Berkeley Graduate Student Instructor Center’s How Students Learn Series talk in Spring 2011. Retrieved from https://gsi.berkeley.edu/gsi-guide-contents/learning-theory-research/neuroscience/
  • McLagan, Pat. “Unleashing the Unstoppable Learner.” Talent Development7 (2017): 44-49. Web. https://www.td.org/newsletters/atd-links/being-a-lifelong-learner
  • Perkins, D. N.,  Goodrich, H. , Tishman, S. & Owen, J. M.(1994). Thinking Connections : Learning to Think and Thinking to Learn. Menlo Park, Calif.: Addison Wesley, 1994. Print.
  • Schwartz, Daniel L., Tsang, Jessica M., and Blair, Kristen P. The ABCs of How We Learn : 26 Scientifically Proven Approaches, How They Work, and When to Use Them. First ed. New York, NY: W.W. Norton &, 2016. Print. Norton Books in Education.
  • Südhof, T.C. (2013). Neurotransmitter release: the last millisecond in the life of a synaptic vesicle. Neuron. 2013 Oct 30;80(3):675-90. doi: 10.1016/j.neuron.2013.10.022.
  • Tokuhama-Espinosa, Tracey (2011). Mind, Brain, and Education Science: A Comprehensive Guide to the New Brain-Based Teaching.New York: W. W. Norton.
  • Ware, D. (2013). Neurons that fire together wire together. Retrieved from https://www.dailyshoring.com/neurons-that-fire-together-wire-together/

What is a Student Persona?

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A student persona is a summary of a specific type of student. This persona represents archetypes NOT stereotypes of a broader student segment or group. A student persona summarizes who the student users are and why they are using the learning system, as well as what behaviors, assumptions, and expectations determine their view of the learning system.

Why Create Student Personas?

There are many reasons why instructors and instructional designers and developers create and use student personas, such as:

  • To represent the major needs of the key student user groups.
  • To provide a reliable and accurate representation of your targeted student audience.
  • To enable you to focus on a manageable and memorable group of students.
  • To help you create different designs for different kinds of students and to tailor the design to meet the needs of the most important student user groups.
  • To inform on the functionality of the learning system, uncover gaps in instructional design and development, or highlight new ways to deliver learning.

What Makes Up a Student Persona?

Like all personas, student personas generally include several key pieces of information, which are outlined on usability.gov

Here is an example of a student persona that I created for an online Intro to Permaculture MOOC that includes the essential elements of a persona.

Student Persona ExampleDescription of the user research conducted to create the student persona:

Student user research was conducted through an online Welcome survey that was embedded in the online course. As in all persona creations, user research should be conducted and the collected data should be used in order to ensure accurate representations of your users. Student user research can be conducted online or face-to-face through student surveys, interviews, or observations.

Student Persona Example (Enlarged View)

How Are Student Personas Used?

More than one student persona (3-5 student personas) should be used for an instructional development project from the analysis phase to the design, development, implementation and evaluation. As such, these student personas can be used in numerous ways.

Smashing Magazine, A Closer Look at Personas – What They Are and How They Work, discusses some of the general uses of personas:

  • Build empathy
  • Develop focus
  • Communicate and form consensus
  • Make and defend decisions
  • Measure effectiveness

Resources

While there is no one way to create and use a persona, there are plenty of examples, free templates, and instructional videos and readings available to help you get started to create personas of the students that you serve and to use them in your instructional developments. These resources are available through the following links.

Examples

Tobi Day
Rita

Templates

Fake Crow Free Persona Template
Persona Core Poster Template | PDF

Video

How to Create UX Personas (3:01)
(Note: This video talks about service design for customers, but for student personas, you will want to keep in mind that the students and learners are the customers)

Readings

Personas by usability.gov
A Closer Look at Personas – What They Are and How They Work by Smashing Magazine

 

This is a re-publish of a prior blog post that is quite popular and we wanted to bring it to the top of the blog again. Thank you to our original author: Rebecca Pietrowski

 

Effective Connection in Education

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Connecting with our students is essential, but how do we do it? Well, I guess it depends on what you mean by connected. Zoom works to see one another on a screen, you can attend activities on campus and possibly see some of your students, or we can take a deeper look into what connected means. When I think of education, connecting could be students to each other, students to the material, the material to real life, you to the student, etc. I’ll focus on the last one here: You to the student.

Think back to a time when you were in school and you had a “favorite” teacher or professor. What was it about them that made them your favorite? Did they open up their classroom at lunch to play cards with students? Did they give you a “good luck” note for a sporting event? Maybe they came to your choir concert, attended a theater production you were in, or maybe they made themselves available in a time of need. Whatever it is, that’s what connects you. What made them your favorite is because of the connection that you formed.

Effective connection is:

  • Being available
  • Caring (and showing it)
  • Treating the student with respect
  • Being a trustworthy confidant
  • Showing belief in students
  • Acting warm and welcoming
  • Showing compassion
  • Being on the student’s side
  • Exuding love for teaching
  • Showing true interest in students
  • Being a great listener
  • Accepting every student

For me, there were lots of teachers I liked and many I’d say were “favorites” but looking back, one made that huge impression and connection. How? By giving me a cut up straw on a string. Yes, you read that correctly, a cut up straw on a string. That teacher listened to what I was saying when she asked a question about how a track meet went. If it was not so good of a meet, I’d reply “I sucked from a big straw.” When it came time for an important meet that year, I got a good luck card with a straw I couldn’t suck from. That was over 20 years ago and I still have that cut up straw. Now that’s a connection!

Connection Do’s and Don’ts. 

DO

  • Be available
  • Care (for real!)
  • Treat students with respect
  • Be a trustworthy confidant
  • Show belief in students
  • Be warm and welcoming
  • Show compassion
  • Be on the student’s side
  • Exude love for teaching
  • Show true interest in students
  • Be a great listener
  • Demonstrate acceptance

DON’T

  • Try too hard to be liked
  • Gossip about students
  • Fail to set boundaries
  • Fail to set high expectations
  • Be unable to say no
  • Be sarcastic
  • Pamper students
  • Fail to follow through
  • Pretend to care

 

 

Run through the lists and think of a way you can make the do’s happen and ways you can keep the don’ts from happening. Was there a specific example from your examples that really stood out? Use that to help guide you in the other examples. Perhaps you remember a time where you failed to set high expectations, what happened? Reflect on why you thought you had (or know you didn’t) and what you’d like to do differently next time.

Want to know more? Read “You’ve Gotta Connect: Building Relationships That Lead to Engaged Students, Productive Classrooms, and Higher Achievement” by James Alan Sturtevant, 2014