Intake Investigative Officer (Civil Rights Investigator 1), Bureau of Labor and Industries (BOLI), full-time, Portland, OR. Hybrid work arrangement available.

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Requisition #: REQ-175324. Salary Range: $4,409 – $6,123/month. Application Closes: March 26, 2025.

Job Description:

The Oregon Bureau of Labor and Industries (BOLI) is proud to be an equal opportunity, affirmative action employer committed to workforce diversity. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to apply.

BOLI has an opening for one Intake Investigative Officer (Civil Rights Investigator 1) position in the Civil Rights Division. This position will be based in our Portland office. The successful candidate may also be eligible to work a hybrid schedule.

This is a permanent, full-time, SEIU represented position. This recruitment may be used to fill additional vacancies as they occur.

What’s In It For You

What You Will Be Doing

Below is a sampling of job duties. It is not meant to encompass all duties.

Complaint Intake and Jurisdictional Screening

  • Respond to complex public inquiries made by telephone, email, letter or in person from a diverse customer base, including persons who do not speak English, regarding agency jurisdiction in accordance with state and federal civil rights statutes and Oregon administrative rules.
  • Interpret and provide explanation of Oregon Revised Statutes and administrative rules both to external and internal interested persons.
  • Plan and conduct the preliminary intake investigative interview with the complainant to collect relevant available information to support a prima facie case/drafting of a formal complaint.

Intake Analysis

  • Review civil rights complaint questionnaires; identify applicable civil rights laws and administrative rules; and determine whether sufficient evidence is available for drafting a formal complaint.
  • Based on analysis of complaint and information collected during intake interview, identify all possible allegations of applicable civil rights statutes and administrative rules
  • Determine appropriate classification and disposition of civil rights complaint questionnaires into one of three categories for the purpose of optimizing agency resources

Investigation and Case Analysis

  • Simultaneously conduct multiple investigations pertaining to Compliance / enforcement of civil rights statutes and administrative rules to either resolve complaints or issue Complaint Dismissal Memo or Substantial Evidence Determination
  • Identify relevant facts and issues necessary for any finding of a violation
  • Identify and seek to obtain sources of relevant evidence, including but not limited to document requests and witness interviews, per OAR 839-003-0065
  • Interview witnesses via telephone or in person, at BOLI’s offices or onsite, according to the needs of the case
  • Obtain documentary evidence

Why Join Us

Our mission…

Led by Labor Commissioner Christina Stephenson, the Bureau of Labor and Industries (BOLI) works to ensure that Oregon jobs are good jobs, where workers get paid what they are owed and have a discrimination-free work environment.  BOLI protects workers’ rights through enforcement of state labor laws, ensures adherence to civil rights law in public spaces and housing, promotes the development of a highly-skilled workforce through registered apprenticeship programs, and provides training and confidential assistance to Oregon employers so they have the tools they need to comply with workplace rules.

Working Conditions:

This position is in an office environment and requires regular use of computer and phone equipment for primary duties. It presents frequent interruptions and requires production work. There is frequent interaction with the general public on a regular basis by phone, e-mail, correspondence and in person, sometimes involving highly sensitive, emotional and/or hostile people.

This Is What You Need to Qualify:

  • Two years of experience (or equivalent combination of education and experience) related to the class concept that includes the collection and analysis of facts and making recommendations based on such

The ideal candidate will possess the following desired skills and attributes:

  • Understanding of BOLI Civil Rights requirements and jurisdiction
  • Critical thinking, analytical skills, and strong writing skills are required.
  • Awareness of legal issues and concepts; legal training is desired but not required.
  • Tact and discretion to address matters frequently involving sensitive issues such as (but not limited to) disability discrimination, race discrimination, and sexual harassment.
  • Skill in working with persons of all ages, abilities, sexual orientation, sexual identity, and racial, ethnic, religious, educational, and socio-economic backgrounds.
  • Demonstrated ability to work independently and within established timelines.
  • Fluency in Spanish is desired but not required.

How to Apply

  • Click on the “Apply” link above to complete your online application and submit by the posted closing date.
  • The work experience and/or education section of your application must clearly demonstrate how you meet the minimum qualifications and desired skills and attributes listed above.
  • Attach your current resume and cover letter addressing how you meet the minimum qualifications and desired attributes for this position. Failure to attach requested documents may result in your application being removed from consideration. These attributes will be used to determine which candidates move forward in the process.
  • Be sure to check Workday and your email for additional tasks and updates. After submitting there may be additional required tasks for you to complete prior to the announcement closing.
  • Please save a copy of this job announcement for your reference, as it may not be available for you to view after the job closes. If you have questions about the job announcement please contact the Recruiter.

Additional Information

  • Veterans’ Preference – Eligible veterans who meet the qualifications will be given veterans’ preference. If you checked that you are a veteran, we will ask you for your documents later in the process. Click on the following link for additional information on Veterans’ Preference.
  • Employment will be contingent upon passing a criminal background check.
  • Work Authorization – The Bureau of Labor and Industries does not offer visa sponsorships. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet our agency employment eligibility standards. Within three days of hire, you will be required to complete the US Department of Homeland Security’s Form I-9, confirming authorization to work in the United States.

If you have a disability or otherwise require an application in an alternate format in order to complete the process, you may contact us at:

Oregon Bureau of Labor and Industries

Human Resources

1800 SW 1st Ave, Suite 500

Portland, OR 97201

Phone (503) 400-7332

Fax (503) 400-7332

Helpful Links

Understanding the State Application Process

Help & Support web page

Learn more about Oregon

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