Casper Outage – January 27th, 2016 5-6pm

From: Dudzik, James
All,

I will be running the upgrade from Casper 9.81 to 9.82 tonight at 5:00 PM. This will cause an outage when the Tomcat service is stopped, the database is backed up, and then the server is rebooted at the end of the upgrade process. I expect this will be about a twenty minute outage, and I will send a note out at the end of the process when everything is back up and running.

Please let me know if you have any questions or concerns.

Thanks!

James Dudzik

iComputing Management Specialist

IS Client Services

541-737-8787, Opt. 2

CN.Help@oregonstate.edu

Unifications 1-29

The following customers will be unified the morning of 1-29:

Office of the General Counsel
Henry, Esther

FCH Portland
Babatunde, Adejoke
De La Cruz, Yolanda (cruzy –> delacruy)
Lores, Luz (loresl –> loreslel)
Steele, Lynn

Student Affairs
Nelson, Jodi – STUAF (nelsonjo –> nelsojod)

Undergraduate Studies
Aljets, Alexandria
Ekholm, Janet
Rivera-Mills, Susana (riverami –> riverams)

Cascades Campus
Johnson, Becky (johnsobe –> johnsonr)

The unification process will occur between 7am and 8am, so that customers are able to log in at 8am.

Unifications 1-27

The following customers will be unified the morning of 1-27:

Office of the General Counsel
Giddens, Beth
Gose, Rebecca (lynchr –> lynchre)
Healey, Jeremy
Horne, Naomi
Meehan, Terry
Penry, Julie
Rondeau, Julie (rondeauj –> rondeaju)

The unification will take place between 7am and 8am, so that customers can log in first thing at 8.

Unifications 1-25

The following customers will be unified this evening:

Ext Benton
Ashton, Carolyn
Cotter, Kelly
Einerson, Jody (bentonwi –> einersoj)
Fonseca, Ana
Garrett, Amy (garretta –> garretam)
Hymes, Kaylyn
Livesay, Maggie
Lucas, Christina
McGovern, Elizabeth (mcgoverl –> mcgovere)
Watson, Andrea (watsona –> danielan)

Ext Clatsop
Corcoran, Patrick
Tetlow, Lori

We’ll also be doing the following individuals tomorrow morning (7:30am or thereabouts, so that they can log in @ 8am):

Government Relations
Mills, Jock (millsjo –> millsjon)
Olsen, Karli
Serra, Gabrielle

Office of the President
Grubb, Elizabeth
Huey, Mark

Call Center Digest 1/22/2016

Things to Know:

  • Java prompts when starting Banner INB: Customers might be seeing a “Do you want to run this application” prompt when running Banner. It is safe to accept these prompts; they are a side-effect of periodic security updates on the server.
  • CN-Share file corruption status: Research and INTO are almost done, but there are some continuing issues restoring some files with long file names. The corruption was caused by a ransomware virus, probably received as an attachment posing as a scan document by 3 people in HR, INTO and Research.
  • Call Center emergency announcement instructions: I have posted a document to ITKnows about how to set or remove the emergency announcement that plays when people call 78787 or 73474. We set this when there is an unexpected closure, or a widespread outage causing a high number of calls. Usually a manager will set the announcement, but I felt it was reasonable to share this information with the team.

 

Some stats:

We took a ridiculous number of calls in our modest little call center this week. On Tuesday, 1/19, we processed a total of 563 calls (I’m including drops), created 172 tickets, and closed 264 tickets. Wednesday was also pretty busy with 399 total calls, 220 tickets created and 88 tickets closed.

This week we had staff shortages, a network outage, share file corruption, and a backlog of tickets we fought our way through. In the midst of all that, we received 15 survey results, the vast majority of which were very positive (one person complained about the ONID website).

Folks, that’s a job well-done.

File restores – Research office

CN crew

Update – 1/22/2016 – 9am

21 files have long file names and SSG/Infrastructure is working on ways to get those fully recovered.

Research files have been recovered.

Snapshot date: Tuesday January 19th at 12pm.

If they are missing files, when you do the recover, just bring back individual files.

The restore window for INTO files is January 18th and earlier, or January 21st 7pm and later.

Impacted files: docx, .doc, .xls, .xlsx, .pdf, etc.
.txt file can be pulled from anywhere
Recovery process
In all cases, recover the file somewhere else and work with customer to verify its the file they need.

Files restored – INTO’s shared drive

CN crew

Update – 1/22/2016 – 9am

There are over 3,000 files in the INTO share that did not restore properly due to long file names. Infrastructure is working through those items.

Files for INTO have been restored/recovered, specifically the following folders:

“Student Services” and “Academic Support Team”

Snapshot date: Tuesday January 19th at 12pm.

If they are missing files, when you do the recover, just bring back individual files.

The restore window for INTO files is January 18th and earlier, or January 21st 7pm and later.

Impacted files: docx, .doc, .xls, .xlsx, .pdf, etc.
.txt file can be pulled from anywhere
Recovery process
In all cases, recover the file somewhere else and work with customer to verify its the file they need.
 

Unifications 1-20

The following users will be unified the evening of 1-20.

AGRF
Koong, L .J.
Wilkinson, Charlene (wilkinsonc –> wilkinch)
Zhang, Yanli (zhangy –> zhangyan)

Ag in the Classroom
Jansen, Jessica

KBREC
Silberstein, Thomas

MES
FeibertE
Felix, Joel
Ishida, Joey
Jones, Janet (jonesja –> jonesjan)
Rivera, Alicia (riveraa –> milianra)
Saunders, Monty (saunderm –> saunderl)
Shock, Clinton (shockc –> shockcl)

Oregon FFA
Letsch, Lee (letschl –> letschle)

Ext Baker
Colton, Rebecca
Cowan, Janice (cowanj –> cowanja)
Kellar, Jayne (kellarj –> sheldenj)
Parker, Bob (parkerb –> parkerr)
Robb, Angela
Varelas, Leticia

Ext Clatsop
Carlson, Sandra (carlsons –> carlssan)
Davis, Lindsay (davisl –> davisl3)
Delay, Jared
Hall, Stacey
Olds, Tammy

FCH Deschutes
Ahern, Katherine (ahernk –> ahernka)

Ext Gilliam
Maley, Jordan
Mitchell, Monica
Thomsen, Judy (jaegerj –> jaegerju)

Ext Harney
Harvey, Gena
Withee, Shana

Ext Linn
Maureira, Constanza

Ext Marion
Mintken, Melanie

Ext Sherman
Mabe, Sue (mabes –> mabel)
Macnab, Sandy (macnabs –> macnaba)

Ext Wasco
Anderson, Amber
Coleman, Susan
Long, Lynn (longl –> longly)
Lowe, MaryEllen (lowem –> lowema)
McCullough, Kim (mccullok –> mccullki)
Ortega-Flores, Patty
Riese, Joel
Sager, Michelle
Seapy, Lu

Space Grant
Higginbotham, Jack (higginbj –> higginja)

University Ombuds
Kerstin Colon
Taylor, Breanne (taylorb –> taylobre)
Theiss, Sue (theisss –> theisssu)

ISCS-MDT upgraded to 2013 Update 2

I have successfully upgraded ISCS-MDT to 2013 Update 2 (6.3.8330). Please be aware that this is what’s considered a quality release; there are no new major features.

Work completed:
– VMWare snapshot created for ISCS-MDT.
– MDT 2013 Update 2 applied.
– MDT build and production shares upgraded.
– MDT build and production boot images updated.
– Updated boot images applied to Windows Deployment Services.

Release notes and Information:
http://blogs.technet.com/b/msdeployment/archive/2015/12/22/mdt-2013-update-2-now-available.aspx

Things you may need to complete:
– For folks who log in to ISCS-MDT directly you may need to recreate/re-pin shortcuts to the MDT Workbench.

Additional notes:

The Assessment and Deployment Kit (ADK) for Windows 10 was recently updated by Microsoft. This version is cited to have issues which could impact some MDT deployment scenarios. I will be doing more testing before moving forward with this update.