Service Desk Blog 7/25/2022

Required Training for IAR/Decision Support Tools

Please complete the following new required training as soon as you can: Decision Support Tools

Let me know if you have questions!

Upcoming Change for Exchange Admin Access

Please use your admin account (wa_username, wa2_username, or sa_azr_username) for Exchange admin tasks. If you have been using your ONID account for Exchange admin tasks, note that that access will be removed later this week.

For a list of steps for common tasks in Exchange, see: Guide: Exchange Tasks


Please be sure to carefully document computer information in the ticket. For CX computers, add the asset. For non-OSU computers, make note of whether it is PC or Mac, and what operating system version (e.g. Windows 11 or macOS Catalina)

Mac Tech Tip

We have how-to guides for using productivity tools on the Mac, including Teams, Zoom, Outlook, and Box. For a guide to KB articles for Mac users, see: Guide: Mac KB Articles

If you see errors in KB articles, please fix them or put feedback on the article – thanks!

Upcoming Events

The UIT annual barbecue is Friday, August 19 at the JSB from 11:30am-2pm. Please let Max know if you plan to attend or not.

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