Starting June 27, all new ONID accounts will be provisioned with a new tool (Saviynt). This is phase 1 of the IGA project (IGA = Identity, Governance and Administration: a set of processes and policies that guide Identity Lifecycle Management). Later phases of the project will include more automation for onboarding new users. The IGA project is part of the “Smart Access” program.

Processes that may be impacted by the IGA change:

• ONID account creation
• Exchange online provisioning for new ONID accounts
• Google Workspace Apps provisioning for new ONID accounts
• Unix home directory provisioning for new ONID accounts – this can impact Citrix Apps 

From June 27th on, Service Desk should keep an eye out for anything unusual with the above listed processes, and escalate issues to the IAM team. 

Service Desk parent ticket for this change: https://oregonstate.teamdynamix.com/TDNext/Apps/425/Tickets/TicketDet?TicketID=21033139