Client Services is currently slated to move to exchange online on Monday afternoon. This is for all of our staff/student accounts internally, not “everyone that Client Services supports”.
The mailbox migration is fairly low-impact for users. The most common issues seen when moving to Exchange Online are as follows:
- Mobile devices: Mail on mobile devices will typically need to be set up again (remove and re-add the exchange account). Make sure to enter the username as: email@example.com. Domain\username will not work.
- Calendar delegation: Delegates may not be able to manage a migrated person’s calendar until they too are migrated to Exchange Online. It is for this reason that users will be moved together by department, but many delegation grants cross department lines.
For any issues we cannot resolve ourselves, please rope in Ben or Keenan directly.
Preliminary documentation for Exchange Online can be found here: https://oregonstate.teamdynamix.com/TDClient/KB/?CategoryID=16030. There is also the main Exchange Online landing page at https://is.oregonstate.edu/exchangeonline (this is a work in progress!)
RefTool will show you whether a user is on Exchange Online or Exchange on-prem. Review the “Contact Info” section to see where the mailbox lives.
Exchange Online example:
Exchange on-prem example: