Category Archives: Field

Base, Field

New process for outgoing machines

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Effective today (1/4/19), completed builds will be placed in the grey cabinets in the Milne 213A hallway rather than the metal shelves in 213.  Each cabinet is numbered and the cabinets will be labeled with dry-erase markers to indicate which ticket is where and what items are included.

Intake

Shipping/Receiving techs will be responsible for labeling each cabinet with the ticket number and checklist of all the equipment included with the ticket.  They will make note in the ticket of which cabinet is assigned for the machine and peripherals.  Any items which have not yet arrived from the vendor will be labeled as PENDING; this label will be removed when the item arrives and has been moved from the mailroom into the outgoing cabinet.

Builds

Machines awaiting builds will still be found on the metal racks in 213.  When you complete a build, bring it to the allocated cabinet and check the box to show that it’s in the cabinet and ready to go.  Update the ticket indicating that the build is complete and the machine has been placed in the cabinet.  The Location field in the CN Build/Rebuild and CN Device/Application Support forms have been updated to include Outgoing Cabinet; the cabinet number will be required.

Placements

When placing a machine, the placing tech is responsible for ensuring that all of the peripherals are present.  If there is anything labeled as PENDING, use a marker to indicate what you have placed and leave the info written on the cabinet; if everything is present, use a paper towel and a bit of Windex (both are next to the cabinets) to erase the entire entry.

Base, Bench, Community Network, Field

Updates to Build Tracker

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Good Evening Colleagues,

I have recently added some features to Build Tracker and they are now live.

Features:

  • Build Location now displays relevant locations
  • TDx Asset information retrieval
  • Minor updates to instructions

Build Location:

Prior to this update, the “Build Location” column in the list of was rarely filled in, and quite frankly, not helpful. Now that builds are scattered around across multiple rooms, I feel it’s especially important to be able to keep better tabs on where each build is. With this update, you’ll be able to set your desk location as the location of the build. These desk locations pull directly from Teamdynamix, so any changes to those in the future should be reflected in Build Tracker.

To set a specific location, set “Build Location” to “Technician Desk”, and the “Specific Location” dropdown will appear. Then simply select your desk and click save. This will update the entry in Build Tracker as well as update the Teamdynamix Ticket.

Asset Retrieval:

In our transition from Inventory to Teamdynamix Assets, I have implemented a button in Build Tracker Interviews that will retrieve Asset information. It works identically as retrieving Inventory data, albeit slightly slower in response.

Thank you, and let me know if you have any questions.

Base, Bench, Community Network, Field

ISCS-MDT moved to new core

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The ISCS-MDT server (used for Windows deployments at the build bench) has been moved to new core and to the same VLAN as the build bench in Milne. Anyone using a USB boot stick to do deployments will need to update. Some quick notes about the move:

– Cyder workgroups (DHCP options) OSU-MDT-PXE and OSU-MDT-PXE-UEFI have been updated with the server’s new IP address.

Old: VLAN 463, 10.198.0.68
New: VLAN 1112, 10.217.96.133

Note: Next week I will be asking NOC to configure IP helpers on the Milne building router. This will replace the workgroups above for the build bench, allowing any client (BIOS or UEFI) to PXE boot.

– MDT boot images have been updated to use the server’s FQDN/DNS name instead of IP address.
– The build bench firewall (CN2-FW) has been updated to allow the necessary ports through for remote management and OS deployment.

Bench, Community Network, Field

CN computer intake location

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Team,

For CN computers destined for the build bench, the intake/drop-off location is now the grey cabinets at the West end of the long corridor outside Andrew’s office (end closest to the door).

A sticker should be added to each computer including the following information:

  • Ticket #
  • Customer Name
  • Date dropped off

If a computer is too large to fit in the cabinet, it can be placed on the floor next to the cabinets or across the walkway. For large shipments of computers that won’t fit by the cabinets, they can be stored in the old Bench office – please notify Samuel and Jeff if this is the case.

This is ONLY for CN computers, not personal devices.

Let me know if you have any questions or concerns about this change.

NOTE: the intake location for Extension computers is still the Ballard office.

Base, Field

Changes to Coho Salutation and Signature

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As of 8/22/2016, I have made the following modifications to the salutation and signature on Coho tickets in the “CN Base” queue. Note: I have not modified other queues yet.

  • The salutation now says “Hello Name” instead of just “Name”. If you feel it sounds awkward in any particular correspondence, feel free to remove it or change it.
  • The signature block now contains two “news” items: a link to an FAQ about what the Service Desk is, and a link to an announcement about the move of the walk-up from the library to Milne.
  • I have rearranged the signature block so that the technician’s name appears first, the news items second, and the “To respond…” section last.

Let me know if you run into any issues with this.