The following applications will be updated tonight via Ninite:

Acrobat: 11.0.13 -> 11.0.14 (details)
Shockwave: -> (no details available)
Silverlight: 5.1.41105.0 -> 5.1.41212.0 (details) Security fix

All Windows users can expect to see ~1GB of updates, the majority of which are for Microsoft Office (details).

Note: These updates do require a reboot.

No issues to report.

Unifications 1-13

The following customers will be unified on the evening of 1-13:

Alumni Relations
Schwartz, Julie (schwartj –> schwajul)

Enrollment Management
Jorgensen, Joy (jorgensj –> jorgenjo)

Mouzong, Christine

Carr, Peggy
Cating, Robert
DeBano, Sandy
Frost, Kenneth
Goyer, Aymeric
Hamm, Philip B.
Li, Tianxiao
Rondon, Silvia
Sathuvalli, Vidyasagar
Teraberry, Annette
Weinke, Tim
Wooster, David

Anderson, Emily (andersoe –> anderse5)
Baley, Nichole
Brunner, Tracy
Carroll, Sophia
Charlton, Brian
Daniels, Lauren
Hottman, Karen (hottmak –> hottmaka)
Leavell, Daniel
Morrow, Guy
Rabbiosi, Nicole
Riggs, Willie
Rojina, Janet
Roseberg, Richard J
Schooler, Janice
Silberstein, Diane
Todd, Stacey (bennetts –> bennetst)

Brown, Preston (brownp –> brownpr)

Ext Douglas County
Bates, Kathy
Burton, Holly (burtonh –> burtonho)
Filley, Shelby
Geyer, Nancy
Hoffman, Mary (hoffmama –> hoffmmar)
Keedah, Coleen
Maidlow, Erin
Michaels, Laurie (michaell –> milllaur)
Middleton, Teresa
Punches, John
Renquist, Steve
Runkel, Sara
Talcott, Sarah

FCH Deschutes
Ahern, Katherine (ahernk –> ahernka)
Borton, Brandi
Culbertson, Cindy (culberts –> culberci)
Greene, Kaitlin (greenkai –> greekait)
Joyce, Ashley

Ext Grant County
Culley, Christal
Northway, Shanna
Waggoner, Carol

Ext Lane County
Dishon, Karissa
Dowrie, Elizabeth
Drewes, Jillian
Driscoll, Patty
Eccleston, Jet
Guevara de Ayala, Rosamaria
Hammer, Michaela
Jepson-Sullivan, Rose (jepsonr –> jepsonsr)
Johnson, Dana
Kirk, Lesley (kirkl –> kirkles)
Mastrandrea, Donna
Oehler, Nellie
Penhallegon, Ross
Renslow, Linda

Ext Lincoln County
Botello, Beatriz
Bukovsky-Reyes, Mellie
Jacobson, Kaety
Kosydar, Katrina (kosydark –> perssonk)
Mann, Patricia
Mestrich, Tara
Moon, Ruby
Olsen, Liz (olsene –> olsenli)
Ostby, Jan
Osterhoudt, Michele
Pelletier, Judy
Pettit, Jennifer (pettitj –> pettitje)
Roll, Nina
Tower, Heather
Williver, Todd (willivet –> willives)

Ext Linn County
Sullivan, Clare

Ext Marion County
Hoynacki, Dan

Ext Morrow County
Daltoso, Alissa
Hellinger, Allison

Ext Union County
Smith, Carole (smithca –> smithcar)

Ext Yamhill County
Anderson, Nicole
Knutz, Mike
Mills, Paula
Smith, Vickie (smithv –> smithvic)
Watcherson, Kelli


Separately from the evening unification, we’re doing the following 6th floor customers at 7:30am so that they’re ready to go at 8am. Steven is scheduled to be on site at 8am to assist with any followup items.

Academic Affairs
Daly, Sara

Office of the Provost
Bruce, Gigi
McDaniel, Andrea (bissonan –> rosaan)
Randhawa, Sabah (randhawa –> randhaws)
Simmons, Clay (simmonsc –> simmoncl)

Call Center Digest 1/12/2016

We have a lot going on. Here are a few highlights you should be aware of.

  • Bitlocker: please read the documentation; there will be a quiz!  Everything you need to know about encryption, MBAM, PINs, etc.
  • Data Warehouse test account (dca_test) password has changed – the new one is in KeePass.
  • Sick leave: Students and temp employees are eligible for sick leave now.
  • New call center techs: Please welcome Chance Jensen, Keith Davis, Derek Lafave, and Randall Boyd.
  • User Plus accounts for techs are gone. Use your admin account instead.

Licensed Software information

I’m working on a complete page for OSU software (There is this helpdoc already.) In the mean time, here are the main resources:

If a software package is not listed on the above sites, the employee or their department needs to purchase a license.

Printer Security Issues

We are getting an increasing number of reports of printers getting hit by the attack that makes them spit out paper with garbled text. These printers need to have security options set to limit access to OSU IPs. We may be able to secure these printers remotely – please ping Chris Kennard if you don’t know how to address it.

Please see the parent ticket for this issue for more information.

Fun Fact:

LeanPub is a very cool site.  Authors get 90% of the sale price, some books are free (with recommended donation) and you can get updates on books as they are being written. It integrates nicely with Kindle.