Requests from a Business Center employee to change a title for someone they support do *not* need LRP approval. By virtue of being a Business Center employee we can assume that their request is valid. Let me know if you have any questions or need clarification.
Monthly Archives: September 2015
Unifications this evening
We’ve got a small unification batch on the agenda for this evening (5pm or thereabouts). These are folks that were missed for one reason or another, or moved into a department
International Programs
Berger, Nick (bergern –> bergerni)
Francis, Caine (francis –> francisc)
Rowell, Heather
Information Services
Pappas, Robin
Whiteside, Derek
Cascades 22051 Number
The OSU Cascades folks have recently been directed to get tech support by calling 22051.
(The full number is: 541-322-2051; 322 is the prefix for OSU in Bend.)
Cascades are CN customers. If they have general questions, OCH should answer them. Anything CN-specific should go to the CN call center.
Please do NOT direct them to call 78787 or 73474. We want them to call the 22051 number.
Please do NOT refer them back to Greg Chilcote or Shannon Osborn unless they have an urgent need that requires hands-on help. In that case, CN should contact Greg or Shannon to dispatch them as we normally would for a field tech.
Many OSU Cascades people are not familiar with the name “Community Network”. They might be confused. Please reassure them that they are in the right place!
Here is how the 22051 number works:
Outside of M-F 8-5, callers are routed to CN voicemail.
During business hours, they hear this menu:
Welcome to tech support for OSU-Cascades.
For help with your computer or email, please press 1 (routes to CN split, 7-8787 option 2)
For help with an OSU Cascades telephone, please press 2 (routes to Telecom, 7-4357 option 2)
For all other questions, please press 3 (routes to OCH, 7-3474)
To hear these options again, press # or stay on the line
If you would like to leave a message, press 4 (routes to CN voicemail)
Thank you and have a nice day
Please let me know if you have any questions.
Changes to Build Bench Build Procedures
Due to reports of build inconsistencies on mac computers. The Build Bench Process has been changed. So what is changing?
- Macs are moving back to being imaged by Deploy Studio. The process is now essentially a two step process for the basic build. 1: Image. 2: Install casper. I made it as easy and foolproof as I could. With the move to deploy studio, all of the enrollment policies in Casper have been changed so they do not install software automatically. This will make the execution of the quick add package a lot quicker.
- The builds will no longer include department specific user templates as certain updates have changed the process and now require a complete overhaul to continue it. Which is too much maintenance for something so small.
- I spoke to Angela, Lucas, Sam and Patrick and Office 2016 for mac is now on the image. Through our testing it has been good, and we feel it is important to get the online archive functionality to our mac users.
- For macs to be joined to domain: As a reminder, they should only be joined in special circumstances where there are a lot of users using the machine. The machine should only be joined to the ONID domain. You can use the casper policy “CN – Onid – Domain Bind”
- For Field Techs building macs in their free time. We ask that it be done at the build bench using deploy studio for consistency sake. Using our process completely. Once the rest of CS moves to Milne we can have a couple of ports available for the field techs that can access deploy studio. But as for now all mac computers should be built using the deploy studio process in the Milne 120 build bench.
Also as a reminder: iWork is to be only installed on machines after Late 2013. There is a smart group in casper that indicates whether or not they are eligible for free iWork. If their machine is not in that smart group, the customer must purchase the software from the app store. Under no circumstances should we be installing the software on machines that are not eligible.
As always, if you have any questions, feel free to let me know!
UPN change tonight
We’re going through UPN changes for a couple of folks in IP tonight:
Berger, Nick (bergern@oregonstate.edu -> bergerni@oregonstate.edu)
Francis, Caine (caine.francis@oregonstate.edu -> francisc@oregonstate.edu)
The actual unification is currently scheduled for the evening of 9/29.