Daily Archives: September 23, 2015

Call Desk, OCH, SCF, Walkup

Canvas Support Tips

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We are getting more requests about Canvas now. Here are some reminders to help you with these requests.

Canvas Login: http://oregonstate.instructure.com

Best way to get to the Canvas login: Go to the OSU home page, click on “Online Services” and click on the big, happy Canvas button. Canvas is CAS-based auth, so you will be directed to the CAS login.oregonstate.edu page (unless you are already logged in to CAS).

If people can’t login, they should contact OCH for help.

For most other questions, customers should click on the “Help” link in the upper-right corner within Canvas to get help from Instructure. If they submit a ticket there, or use the online chat for support, the OSU Canvas team will be able to see that information.

If OCH and Instructure can’t help, we escalate to the OSU Canvas team: canvas.support@helpdesk.oregonstate.edu

When escalating, please include username, course/section number, and problem description.

 

Call Desk, OCH, Walkup

Dorm network connections – common issues

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ResDesk – “No name” listed

We now do NOT think the “no name” issue is keeping people from working. It is a bug in ResDesk that we are going to fix today. All the devices are registered properly in the DHCP table for people that show up that way in ResDesk.

Xbox devices – not able to connect

For Xbox systems…  Try shutting down the Xbox by holding down the power button to do a full shutdown, then leave it shut down for a while. I’ve been told there’s a way to shut down the Xbox with hand gestures, but that doesn’t really shut it down. I think it just puts it into a “sleep” type mode. You want the Xbox to do a full shutdown by holding the power button.

Other devices not able to connect

Check for static IP and DNS entries for the network adapters.

Change both to dynamic.

Some directions for Windows are here – Windows 8

http://kb.mit.edu/confluence/display/istcontrib/Windows+8+-+Set+up+with+a+Static+IP+Address

Check the DHCP logs here for the MAC address if useful

https://tools.nws.oregonstate.edu/dhcp/