Monthly Archives: September 2015

Call Desk, OCH, SCF, Walkup

Canvas Support Tips

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We are getting more requests about Canvas now. Here are some reminders to help you with these requests.

Canvas Login: http://oregonstate.instructure.com

Best way to get to the Canvas login: Go to the OSU home page, click on “Online Services” and click on the big, happy Canvas button. Canvas is CAS-based auth, so you will be directed to the CAS login.oregonstate.edu page (unless you are already logged in to CAS).

If people can’t login, they should contact OCH for help.

For most other questions, customers should click on the “Help” link in the upper-right corner within Canvas to get help from Instructure. If they submit a ticket there, or use the online chat for support, the OSU Canvas team will be able to see that information.

If OCH and Instructure can’t help, we escalate to the OSU Canvas team: canvas.support@helpdesk.oregonstate.edu

When escalating, please include username, course/section number, and problem description.

 

Call Desk, OCH, Walkup

Dorm network connections – common issues

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ResDesk – “No name” listed

We now do NOT think the “no name” issue is keeping people from working. It is a bug in ResDesk that we are going to fix today. All the devices are registered properly in the DHCP table for people that show up that way in ResDesk.

Xbox devices – not able to connect

For Xbox systems…  Try shutting down the Xbox by holding down the power button to do a full shutdown, then leave it shut down for a while. I’ve been told there’s a way to shut down the Xbox with hand gestures, but that doesn’t really shut it down. I think it just puts it into a “sleep” type mode. You want the Xbox to do a full shutdown by holding the power button.

Other devices not able to connect

Check for static IP and DNS entries for the network adapters.

Change both to dynamic.

Some directions for Windows are here – Windows 8

http://kb.mit.edu/confluence/display/istcontrib/Windows+8+-+Set+up+with+a+Static+IP+Address

Check the DHCP logs here for the MAC address if useful

https://tools.nws.oregonstate.edu/dhcp/

Community Network

REMINDER: CN-Home maintenance night of Friday September 18th!

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Email that was sent to CN customers today.

 

CN Customers,

This is a reminder that Information Services will perform maintenance on CN-Home (also known as your P: drive) beginning at 7:00 PM, this Friday, September 18th, 2015.  All data on CN-Home will be transitioned to a larger and more efficient storage solution.  CN-Home will be unavailable beginning at 7:00 PM on Friday and will return to service by 7:00 AM on Saturday morning.

 

When:  Friday, September 18th from 7:00 PM to 7:00 AM, Saturday, September 19th, 2015

 

What do I need to do?   Please save your work, close all files, and log out of your computer before you leave for the weekend.  Copy any files that you must work on between 7:00 PM on Friday and 7:00 AM on Saturday to your C: drive, CN-Share (S: drive) or an external USB drive so that you can access them during the maintenance window.  Be sure to copy any updated files back to your P: drive after CN-Home is restored to service.

 

You can double-click on the attached .ics file if you would like to add a reminder to your Outlook calendar.  The reminder will pop up at 4:00 PM tomorrow afternoon.

 

Services affected:  CN-Home/P: Drive

 

Thank you for your patience while we perform this important maintenance.

 

Your Community Network support team

 

cn.help@oregonstate.edu

(541) 737-8787 Option 2

All Groups

Wireless IP pool move on September 22

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On September 22, in our regular maintenance window from 6am – 7am, the Network Operations team will be performing maintenance on the OSU wireless network.

The goal of this maintenance is to increase the size of the IP address pools in use on the wireless network, in order to handle the larger number of devices we expect to connect.

Additionally, in working with the Office of Information Security, it was determined there is no longer a need to separate OSU_Secure, OSU_Access, and EduRoam users into separate IP ranges. So additionally, this maintenance will move all OSU wireless clients onto the following IP ranges:

All Wireless Clients will be assigned an IP from the following range:

10.248.0.0 – 10.251.255.255

When connecting off-campus, the following public IP range will be used for  PAT:

128.193.154.0 – 128.193.154.255

 

Note: this does NOT impact IP ranges on the Visitors wireless, as this will continue to be handled by Peak Internet.

 

Kindly let us know if you have any questions.

 

Sincerely,

 

Johan

All Groups

Banner cert changes – Thursday September 17th

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Just a quick heads-up that we will be renewing server certificates for Banner on Thursday September 17, 2015.  An unfortunate side effect is users may see and need to click through up to three java warnings similar to the one below when starting Banner INB.

It is safe to accept these, and we apologize for the inconvenience.

BannerCert

 

Thank you,

 

Jill Swenson

Associate Director, Enterprise Computing Services

Oregon State University

(541) 737-0682