The OSU Cascades folks have recently been directed to get tech support by calling 22051.
(The full number is: 541-322-2051; 322 is the prefix for OSU in Bend.)
Cascades are CN customers. If they have general questions, OCH should answer them. Anything CN-specific should go to the CN call center.
Please do NOT direct them to call 78787 or 73474. We want them to call the 22051 number.
Please do NOT refer them back to Greg Chilcote or Shannon Osborn unless they have an urgent need that requires hands-on help. In that case, CN should contact Greg or Shannon to dispatch them as we normally would for a field tech.
Many OSU Cascades people are not familiar with the name “Community Network”. They might be confused. Please reassure them that they are in the right place!
Here is how the 22051 number works:
Outside of M-F 8-5, callers are routed to CN voicemail.
During business hours, they hear this menu:
Welcome to tech support for OSU-Cascades.
For help with your computer or email, please press 1 (routes to CN split, 7-8787 option 2)
For help with an OSU Cascades telephone, please press 2 (routes to Telecom, 7-4357 option 2)
For all other questions, please press 3 (routes to OCH, 7-3474)
To hear these options again, press # or stay on the line
If you would like to leave a message, press 4 (routes to CN voicemail)
Thank you and have a nice day
Please let me know if you have any questions.