Tag Archives: cascades

Cascades 22051 Number

The OSU Cascades folks have recently been directed to get tech support by calling 22051.

(The full number is: 541-322-2051; 322 is the prefix for OSU in Bend.) 

Cascades are CN customers. If they have general questions, OCH should answer them. Anything CN-specific should go to the CN call center.

Please do NOT direct them to call 78787 or 73474. We want them to call the 22051 number.

Please do NOT refer them back to Greg Chilcote or Shannon Osborn unless they have an urgent need that requires hands-on help. In that case, CN should contact Greg or Shannon to dispatch them as we normally would for a field tech.

Many OSU Cascades people are not familiar with the name “Community Network”. They might be confused. Please reassure them that they are in the right place!

Here is how the 22051 number works:

Outside of M-F 8-5, callers are routed to CN voicemail.

During business hours, they hear this menu:

Welcome to tech support for OSU-Cascades.

For help with your computer or email, please press 1  (routes to CN split, 7-8787 option 2)

For help with an OSU Cascades telephone, please press 2  (routes to Telecom, 7-4357 option 2)

For all other questions, please press 3  (routes to OCH, 7-3474)

To hear these options again, press # or stay on the line

If you would like to leave a message, press 4 (routes to CN voicemail)

Thank you and have a nice day

 

Please let me know if you have any questions.

Call Center Digest – Friday, 9/11/2015

New Things:

Account Unification Helpdocs – new pages have been added to Helpdocs (big thanks to Jade for pulling this together): http://oregonstate.edu/helpdocs/accounts/unified-accounts/unified-account-email-setup

WebEx – this new web conferencing service has been announced to campus. If you missed the training this week, there is a recording here: https://media.oregonstate.edu/media/t/0_nc43dqfa

Helpdocs for WebEx are here:  http://oregonstate.edu/helpdocs/software/webex

Slack – several of us are trying out Slack for inter-office collaboration (https://itosu.slack.com).  If you have not been invited yet, contact Kirsten.


Important Reminders:

Google logins, Google email addresses, and student UPNs changing – Saturday, 9/12/2015 at 8AM. More information here: http://oregonstate.edu/helpdocs/landing-page-students

OSU Cascades tech support changes – Starting Wednesday, 9/16/2015, tech support calls and emails from OSU Cascades in Bend will be directed to OCH and CN call centers in Corvallis. Please be kind to the OSU Cascades folks!


Upcoming Events:

Monday, September 14 – Library Evacuation Drill. Use your nearest emergency exit and assemble in the quad North of the library.

Monday, September 14 – Grad Fair. At CH2M Hill Alumni Center, 11:45am-1:00pm. Come make fun of Jeff and Kirsten!


Some Stats For Fun and Profit
9/5/2015-9/11/2015

  • We processed 628 new tickets last week across all Client Services queues.
  • Josh Zheng had the most tickets at 76. (I feel like he should win something…)
  • The call center handled 793 calls – 320 in OCH, and 473 in CN.
  • We had 13 survey results and they were all positive; 2 had constructive feedback but were otherwise positive.

 

Have a great weekend, everybody!