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Curating Instructor Presence in Online Education

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Whether you are a new or seasoned online instructor, understanding how to establish and maintain instructor presence is a commonly shared challenge. What is known about online learners is they want to know their instructors are engaged and regularly interacting in the course. Students also express how important it is to know that their instructors care about them.

There is a natural distance inherent in online classrooms which necessitates purposeful actions and intentional structures to prevent isolation and to foster connection. There is great news… this distance can be overcome!  Moreover, research has indicated that instructor presence has a relationship with perceived student satisfaction and success. Being there for your students can make a difference!

Being present goes a step further beyond students perceiving that their instructors are there. By definition, instructor presence is “the design, facilitation, and direction of cognitive and social process for the purpose of realizing personally meaningful and educationally worthwhile learning outcomes.” This may sound like a significant undertaking, but rest assured that you can craft your presence over time and that you have ample support from the Ecampus team. We can help bring your ideas to life!

Keep in mind that curating instructor presence will be an evolution. Learning environments and experiences are dynamic. In addition, the composition of students will change each term, so learner needs and wants will continually shift. Strategies used within a specific context may not work for another, and that is okay.

Let’s get started!

Try starting out small by exploring different ideas. Don’t be afraid to change directions if one approach doesn’t work. With all that said, what are some strategies for establishing and maintaining presence which can be leveraged today?

Establishing presence

  • Welcome announcements
  • Instructor introduction video
  • About your instructor page
  • Course overview video
  • Virtual office hours or individualized virtual sessions to connect with students
  • Personalized language to humanize the learning experience

Maintaining presence

  • Non-graded community building spaces to connect around complex learning activities
  • Announcements to send regular updates, reminders, and check-ins
    • Tip! Announcements can also be leveraged to share and highlight valuable connections, expand upon those insights, and provide relevant resources for learners to explore.
  • Monitor learner progress
    • Regular and timely feedback which is clear and actionable
    • Outreach to learners who are struggling or engagement is lacking
  • Present content in diverse ways
    • Module overview videos
    • Audio recordings (e.g. podcast)
    • Screencast demonstrations
  • Engage in course discussions
  • Solicit student feedback
    • Tip! Consider adding a short anonymous survey in the middle of the course.

As ideas begin to percolate, please do share those with your Instructional Designer so that together you can explore different strategies and tools that will work best for you.

References

  • Budhai, S., & Williams, M. (2016). Teaching Presence in Online Courses: Practical Applications, Co-Facilitation, and Technology Integration. The Journal of Effective Teaching,16(3), 76-84.
  • Ekmekci, O. (2013). Being There: Establishing Instructor Presence in an Online Learning Environment. Higher Education Studies, 3(1), 29-38.
  • Jaggers, S., Edgecombe, N., & West-Stacey, G. (2013, April). Creating an Effective Online Instructor Presence. Retrieved from https://ccrc.tc.columbia.edu/media/k2/attachments/effective-online-instructor-presence.pdf
  • Ladyshewsky, R. K. (2013). Instructor Presence in Online Courses and Student Satisfaction. International Journal for the Scholarship of Teaching and Learning, 7(1). doi:10.20429/ijsotl.2013.070113
  • Sandercock, I. (2014, October 14). The Importance of Instructor Presence in Online Courses. Retrieved from https://teachonline.asu.edu/2014/10/important-instructor-presence-online-course/
  • Smith, T. (2014, September 30). Managing Instructor Presence Online. Retrieved from http://teachonline.asu.edu/2012/08/managing-instructor-presence-online/#more-1069

Wanted: Effective Instructor Feedback

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We all need people who will give us feedback. That's how we improve. - Bill Gates
Bill Gates, founder of Microsoft

In online education courses, providing effective feedback is essential. It’s can be easy to provide students with a number or letter grade on their assignments, but it is the additional feedback where the opportunity for student growth occurs. While there are many forms of effective feedback, there are 5 elements that can help you provide more meaningful and effective feedback regardless of the method of delivery.

  1. Give Timely Feedback
    • Timely feedback to students sends the message that you are engaged in the course and the student’s work. Having just finished an assignment, the student is also going to be more open to the feedback you provide because their work is still fresh in their mind. They have the opportunity to immediately incorporate your feedback into the next assignment, improving their overall performance going forward. Students in a master’s degree program were more likely to ignore feedback comments on their written work that were not provided promptly. (Draft & Lengel, 1986) Including a statement in the syllabus about your expected time of feedback on assignments, and sticking to it, helps students understand your timeline and will reduce questions to you later on.
  2. Start with a positive message
    • Creating a feedback sandwich (compliment, suggestions for correction, compliment) for your student pairs together both specific positive feedback and any elements the students should work on. The positive feedback encourages the student and prepares them with a positive outlook when hearing about areas that need improvement. Finishing again with positive feedback such as “I look forward to seeing your next assignment” tells the student that even though they have corrections to make, their work is still valued and that they can improve on future assignments.
  3. Use Rubrics
    • One of the best tools that can be used are rubrics. A detailed rubric sets clear expectations of the student for that particular assignment. While completing their assignment they can constantly check their work against what you expect to see in their finished work. Another benefit to creating the rubric is that you can use it to analyze their papers with that same criteria. Some instructors have found that by using a rubric, it helps to be more consistent and fair with grading. No matter if it is the first paper, the last paper, or if you might be having a good or bad day, the rubric helps.
  4. Give personal feedback and help the students make the connection between the content and their lives
    • Connection is key. Providing personal feedback to your students while helping them see the connection between the content and their lives will show that you have taken time to personally respond to them instead of using “canned responses.” Students who don’t feel as if the content in the class will ever relate to their lives now, or in their careers later on, will often lose interest in  assignments in general as well as feedback because they don’t see the connection. Getting to know your students at the beginning of the term assists in giving good personal feedback while helping them see the connection between the content and their life.
  5. Consider using alternative formats of feedback
    • Students are used to getting feedback in written form and while that format can be very effective, using an alternative way to provide feedback can be equally or more effective. They enjoy the personal connections that can be created through audio and/or video feedback. Students appreciate receiving specific feedback relating to the grade, rubric, and overall assessment. In fact, some students say that: “..video encouraged more supportive and conversational communication.” (Borup, West, Thomas, 2015) Give it a try!

By employing these strategies, your students will be appreciative of the feedback you provide and you might just get some fantastic feedback yourself. In one case, an instructor shared a great comment from one of their students comparing past courses to the instructor’s:

“…I never received personal feedback [in some other courses]. Your course however has been wonderful. Thank you for putting so much time into each of your comments on my writing. I can tell you really made personal feedback a priority. You don’t know how nice it was to really know that my professor is reading my work.” The student goes further to say; “Thank you for taking your teaching seriously and caring about your students. It shows.”

Getting personal and effective feedback like this should inspire you to begin or continue that great feedback!

 

References:

Borup, J., West, R.E., Thomas, R. (2015) The impact of text versus video communication on instructor feedback in blended courses Education Tech Research Dev 63:161-184 doi: 10.1004/s11426-015-9367-8

Draft, R.L. & Lengel, R.H. (1986. Organizational information requirements, media richness and structural design. Management Science, 32(5), 554-571

Can You Hear Me Now?

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chirbit
Providing feedback to students is a critical component in any course and perhaps even more important in an online course where the instructor and students are not in the same physical space. Although written feedback is the primary method used when providing feedback to students, some instructors are turning to the use of audio feedback and finding that it is both easy to do and effective. Research has shown that audio feedback can allow for more nuanced messages to the student. It has also been shown to involve the student more deeply in a class and make them feel that the instructor really cares. One study even found an association between the use of audio feedback and better retention of course content.

There are several online tools that allow you to create and share audio clips easily. One that I’ve used recently is Chirbit. You only need a microphone and you can record clips up to five minutes in length. There is no limit to the number of audio posts that you can share on Chirbit. Once you create an audio clip you can mark it as private and then share the link that is provided with your student. Chirbit has a number of other capabilities for sharing clips that you can explore even further, including the ability to attach transcripts or QR codes directly to audio clips.

Consider choosing one assignment next term that you could experiment with by providing audio feedback to students. Some instructors have reported that giving audio feedback is actually more efficient for them than giving written feedback. It is definitely another way to extend your presence in the online classroom.

Shortkeys

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Have lots of papers to grade? Lots of student assignments that need your expert, detailed feedback? Instructors and students alike know the value of formative assessments, but instructors know how much time quality, detailed feedback takes to supply. Shortkeys is a helpful program that can help instructors provide detailed feedback and save time in grading by reducing the need to re-type the same passages repeatedly.

Shortkeys is a macro program, which is a program that allows you to set up replacement text for a small number of user-defined keystrokes. If there is anything you type multiple times, this program is for you. There is a limited-use free version, called Shortkeys Lite. The full program costs around $25.
Benefits of using this program:
  • Significantly reduces grading time – a clear benefit for instructors
  • Much more efficient than copying and pasting from Word files
  • Reduces errors due to typos
  • Significantly improves the depth of feedback instructors can provide, given time limitations – a clear benefit for students
  • Useful for URLs, HTML code, phone numbers, email addresses, library card numbers, page references in textbooks, or any other information you find yourself having to look up more than once

How it works:
The user programs each “shortkey” code and types out the replacement text. Once the shortkey is saved, it is ready to be re-used. For instance, for a shortkey that is programmed to explain a comma splice and how to fix one, a user could set the shortkey as “##cs.” As soon as the user types that code, a full explanation about comma splices is placed in the document: This is a type of run-on sentence called a comma splice, which is two complete sentences linked with nothing but a comma. Two complete sentences need more than a comma to separate them. To correct this, change the comma to a semi-colon, add a conjunction, or simply make two separate sentences.

Possible applications:

  • To explain common grammatical and punctuation errors
  • To provide examples to students, such as example thesis statements
  • To refer students to outside resources
  • To demonstrate proper citation styles for various types of sources
  • To include “here’s what I was looking for & here’s how your assignment measured up” notes for student assignments
  • To record summaries and announcements that you re-use in my courses from term to term
  • To remind students of course policies, such as late policies
  • To record HTML code you use frequently in Blackboard

Where to get it:

To order the software or to download a free trial version, visit www.shortkeys.com.