Category Archives: Call Desk

Bench, Call Desk, SCF

MILNE COMPUTER LAB UPDATES – December 30th

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All Dell Windows computers were updated (Citrix PVS image) in Milne on Wednesday, December 30th.

Bug fixes, improvements, and updates:

  • Fixed Adobe After Effects intermittent crash error 0 :: 42.
    • The fix was to update the video drivers.
  • Fixed newly introduced Adobe After Effects error about not having a disk cache configured.
    • I’ve created a folder C:\Temp and have configured the default user profile to point the cache there.
  • Fixed GPU performance error for Adobe Illustrator.
    • I’ve configured the default user profile to disable this feature and stop prompting the user.
  • Removed the Java update application from the run key in the registry. This should stop the update notifications.
  • Applied Windows updates.
  • Applied Ninite updates.
  • Applied Adobe CC updates.

Newly installed applications (by request):

  • TeXnicCenter
  • MiKTeX
  • MPlus
  • Eclipse IDE

Applications removed:

  • Winsent Innocenti
Call Desk, OCH, SCF, Walkup

Canvas Support Tips

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We are getting more requests about Canvas now. Here are some reminders to help you with these requests.

Canvas Login: http://oregonstate.instructure.com

Best way to get to the Canvas login: Go to the OSU home page, click on “Online Services” and click on the big, happy Canvas button. Canvas is CAS-based auth, so you will be directed to the CAS login.oregonstate.edu page (unless you are already logged in to CAS).

If people can’t login, they should contact OCH for help.

For most other questions, customers should click on the “Help” link in the upper-right corner within Canvas to get help from Instructure. If they submit a ticket there, or use the online chat for support, the OSU Canvas team will be able to see that information.

If OCH and Instructure can’t help, we escalate to the OSU Canvas team: canvas.support@helpdesk.oregonstate.edu

When escalating, please include username, course/section number, and problem description.

 

Call Desk, OCH, Walkup

Dorm network connections – common issues

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ResDesk – “No name” listed

We now do NOT think the “no name” issue is keeping people from working. It is a bug in ResDesk that we are going to fix today. All the devices are registered properly in the DHCP table for people that show up that way in ResDesk.

Xbox devices – not able to connect

For Xbox systems…  Try shutting down the Xbox by holding down the power button to do a full shutdown, then leave it shut down for a while. I’ve been told there’s a way to shut down the Xbox with hand gestures, but that doesn’t really shut it down. I think it just puts it into a “sleep” type mode. You want the Xbox to do a full shutdown by holding the power button.

Other devices not able to connect

Check for static IP and DNS entries for the network adapters.

Change both to dynamic.

Some directions for Windows are here – Windows 8

http://kb.mit.edu/confluence/display/istcontrib/Windows+8+-+Set+up+with+a+Static+IP+Address

Check the DHCP logs here for the MAC address if useful

https://tools.nws.oregonstate.edu/dhcp/

Call Desk, OCH, Walkup

UPN changes for students – impact on Office 365

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All,

The student UPNs will be changing on September 12 from user@onid.oregonstate.edu to user@oregonstate.edu. This has some specific impacts on Office 365. Please read – I anticipate a large number of calls. 

  1. The way they login to Office 365 will change. When you help a new user login for the first time, please make them aware of the change happening on September 12.
  1. Connections from Office and OneNote to files in their OneDrive will break. The symptom of this problem will generally be a yellow triangle with an exclamation point in the Office or OneNote apps. The solution is to repoint to username@oregonstate.edu. I will verify that we have a help doc on this issue.
  1. Links to shared files will break. The resolution to this is to re-share the files. This may impact College of Business students more than others as they use these features more. They can also get help from the COB helpdesk.

-Kirsten Petersen, IT Manager
Information Services, Oregon State University
http://oregonstate.edu/is

From: dca-all-bounces@lists.oregonstate.edu [dca-all-bounces@lists.oregonstate.edu] on behalf of Lomax, Erica L [Erica.Lomax@oregonstate.edu]
Sent: Thursday, August 27, 2015 17:46
To: DCA All
Subject: [DCA-All] 9/12 – Login changes to Google and Student UPN changes

On Saturday, September 12 starting at 8am the IAM team will be making changes to the logins and email addresses at Google for all users, student Active Directory User Principal Names (UPN), student primary email addresses, and UPN updates for a subset of other users.  It is anticipated that the set of changes will take approximately 12 hours on that date.

 

A summary of what is changing is as follows

o   If a graduate student account is pending unification and the UPN has already been assigned to the non-ONID account, no account update will occur.

  • UPN on ONID accounts for Employee & Associates that are located in the ONID OU in AD and do NOT have an existing identity match (PIDM) will be set to user@oregonstate.edu

If you would like a copy of your domain/OU’s users and their current identity match (PIDM) status, please send an email to IAMTeam @oregonstate.edu and let us know what domain or OU and we will provide you with a file.  It will contain the user, their non-ONID domain account and matching ONID account, if matched. You can use this file to fill in the missing ONID matches and return it to us to update AD with the matches.

 

Helpdocs are under development about the impacts to end users.  There will be email messages sent to the users via inform lists regarding the changes.

 

Please let us know if you have questions.

 

 

Erica Lomax

Director, Identity and Access

Information Services | Oregon State University

P: 541-737-3619