Category Archives: Base

Base, Bench, Community Network, Field

WINDOWS CLIENTS: TUESDAY UPDATES

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The following applications will be updated tonight via Ninite:

Acrobat: 11.0.13 -> 11.0.14 (details)
Shockwave: 12.2.2.172 -> 12.2.3.183 (no details available)
Silverlight: 5.1.41105.0 -> 5.1.41212.0 (details) Security fix

All Windows users can expect to see ~1GB of updates, the majority of which are for Microsoft Office (details).

Note: These updates do require a reboot.

No issues to report.

Base, Bench, Community Network, Field

CN – COHO auto unlock message removed

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What?

Tickets that are locked for 2 hours in new or open status unlock and put the message below into tickets that reside in CN queues – Base, Build Bench, Projects, Remote.

From: System Administrator
Subject: Ticket has been automatically unlocked
Text: This ticket was locked for more than two hours
without any progress. Please follow-up on this issue.

That message has been removed.

Tickets will continue to auto unlock and come back into the queues after 2 hours.

When?

Wednesday January 6th, 2016 – 2:20pm

Why?

The message clutters the ticket and doesn’t add value to people using the ticket, queue, etc. This also reduces the amount of COHO e-mail that is sent to people associated with the ticket.

Base, Bench, Community Network, Field

[ CN Change] – CN staff User plus accounts and Admin accounts

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What

Internal CN staff user plus accounts will go away / be “merged” with the account you use to log into NWS-term4.

When

January 8th 2016

Why

1 less account to use

Reduced confusion

Better for the backend systems to have 1 administrator type account for computer privilege escalation and communication to systems like Active Directory, BitLocker, SCCM, etc.

Impact to you / what to do

Starting today, Tuesday December 29th, 2015 – Log in with your “admin”/NWS-term4 account for anything that needs escalated privileges, either on the computer or a network/server resource.

The format of the username for the “admin” account is first initial of first name, then first 7 of last name.

  • Example – Joe Smith = jsmith

Encounter problems?

If you encounter problems accessing resources with your “admin” account, please e-mail/contact server support (ssg@helpdesk.oregonstate.edu) with the following information.

  1. Date
  2. Time
  3. Resource you are accessing
  4. Specific error message
All Groups, Base, Community Network, Field, OCH, SCF, Walkup

Call Center Digest – 12/22/2015

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I haven’t done a digest for a long time, so this one has a lot of info in it. Sorry for the lengthy update. On the other hand, it goes to show we have been very busy this past month.

RoboBaseLead Lives!

In case you were wondering, Max C. is alive and well and recovering. Don’t let him work, though!
Upcoming Changes
12/28/2015 @ 6AM – BeaverPrint upgrade; brief down-time during upgrade, but no user impact expected afterward. Change log of new features available here.
12/31-1/4 – CAPS will be moving to new offices and to the new core network. Jon Dowd and Max Schmidt will be on-site.
1/1/2016 – OSU Library Worldcat and FirstSearch will be migrating to OCLC’s new Discovery Platform (seeTraining info here).
1/8 -1/26/2016 – PeopleAdmin (OSU’s online hiring system) will be upgraded. No new recruitments can be started during this two week period. Questions? Business Center.
12/28/2016 – The old ONID SSO service will be retired. Identity & Access Management (IAM) worked with CWS and ECampus to set the timeline for this change. Please note this change is 1 year from now.

Unification Project

 1/6/2016 –  We will be doing a few more CN account unifications.
12/2 – 0369701 (16 tickets)
12/9 – 0371338 (25 tickets)
12/16 – 0372849 (42 tickets)
12/21 – 0373476 (3 tickets)

Recent Outages/Incidents

12/9 – Bad MS patch broke Outlook 2010. (0370956).
12/9-12/15 – Outlook Web Access (OWA) search was failing for users on some mail stores. Resolved.
12/10-12/17 – Several printers around campus printed gibberish on entire reams of paper; probably an exploit. Setting ACLs on printers should resolve.
12/17 3:45PM-6:00PM – Kaltura video playback not working from OSU network. Cause unknown, but likely an upstream issue. If this happens again, please collect info and escalate to NOC queue.
12/18 – Many Ecampus students were reporting issues getting in to MyOSU to register for classes. ECampus had some links promoting the MyOSU method, which often breaks for people off-campus. They have updated those links to point to InfOSU, and we have not received any more calls about this.
Recent Changes
12/7 – The Microsoft Home Use Program code was updated; the new code is in the COHO canned response.
12/12 – All Macs in Milne lab were re-imaged as OSX only (no more Bootcamp).
12/15 – ONID CAS Single-sign on modified; no issues reported.
12/15 – College of Engineering unified all of their accounts, including students. COE students now login to COE resources with their ONID account.
12/17 – Shibboleth SSO upgraded; no issues reported.
12/17 – COHO Server maintenance; no issues.
12/19 – Wireless controller upgrades; no issues reported.
12/19 – Name (DNS) server maintenance; no issues reported.
12/19 – Federation.oregonstate.edu (ADFS) upgrade. (This is the login page for Office 365.) People might notice a “Kumo” option the first time they access the page.
12/22 @ 6AM – KAdmNet201 old core router maintenance; no issues reported.

Policy/Procedure Updates

Screen Connect Best Practices: please have customers connect with a code (ideally their username) to prevent other customers accidentally booting the connection. New Screen Connect documentation here: http://itknows.oregonstate.edu/?p=2742http://itknows.oregonstate.edu/?p=2742  (Thank you, Jade!)
Some Random News
NERO (one of our upstream providers) recently joined Seattle Internet Exchange (SIX), which allows NERO to peer directly with several sites including Akamai, Google, Netflix and others.
Base, Bench, Community Network, Field

NEW CORE MIGRATION: BUSINESS AFFAIRS

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Yesterday Business Affairs was moved to the new core network.

Cyder/IP change
All workstations and printers…
Moved from: zone.baf (10.198.30.11 – 10.198.30.252)
Moved to: zone.cn_univadmin (10.160.120.150 – 10.160.123.253)

Printer change
Old IP printers were removed from workstations and replaced with new print queues:

Printer address: \\iscs-printq\KAd-100-Back-Ricoh-MP-3351
Printer IP: 10.160.120.225
Printer driver: PCL6 Universal v4.6
Security group: CN_Printers_KAd 100 Back Ricoh MP 3351

Printer address: \\iscs-printq\KAd-100-Front-Ricoh-MP-3351
Printer IP: 10.160.120.226
Printer driver: PCL6 Universal v4.6
Security group: CN_Printers_KAd 100 Front Ricoh MP 3351

Printer address: \\iscs-printq\KAd-100-HP-Color-LaserJet-M451DN
Printer IP: 10.160.120.232
Printer driver: Model-specific PCL6
Security group: CN_Printers_KAd 100 HP Color LaserJet M451DN

Printer address: \\iscs-printq\KAd-100-HP-Color-LaserJet-M452DN
Printer IP: 10.160.120.235
Printer driver: Model-specific PCL6
Security group: CN_Printers_KAd 100 HP Color LaserJet M452DN

Printer address: \\iscs-printq\KAd-100-HP-LaserJet-9050DN
Printer IP: 10.160.120.234
Printer driver: HP Universal Printing PCL 6 (v6.0.0)
Security group: CN_Printers_KAd 100 HP LaserJet 9050DN

Printer address: \\iscs-printq\KAd-100-HP-LaserJet-M401DNE
Printer IP: 10.160.120.229
Printer driver: Model-specific PCL6
Security group: CN_Printers_KAd 100 HP LaserJet M401DNE

Printer address: \\iscs-printq\KAd-100-HP-LaserJet-M602N
Printer IP: 10.160.120.233
Printer driver: HP Universal Printing PCL 6 (v6.0.0)
Security group: CN_Printers_KAd 100 HP LaserJet M602N

Printer address: \\iscs-printq\KAd-100-HP-LaserJet-P2015N
Printer IP: 10.160.120.228
Printer driver: HP Universal Printing PCL 6 (v6.0.0)
Security group: CN_Printers_KAd 100 HP LaserJet P2015N

Printer address: \\iscs-printq\KAd-100-HP-LaserJet-P3015DN
Printer IP: 10.160.120.231
Printer driver: HP Universal Printing PCL 6 (v6.0.0)
Security group: CN_Printers_KAd 100 HP LaserJet P3015DN

Printer address: \\iscs-printq\KAd-100-Ricoh-MP-201
Printer IP: 10.160.120.227
Printer driver: PCL6 Universal v4.6
Security group: CN_Printers_KAd 100 Ricoh MP 201

Printer address: \\iscs-printq\KAd-106-HP-LaserJet-2430TN
Printer IP: 10.160.120.224
Printer driver: HP Universal Printing PCL 6 (v6.0.0)
Security group: CN_Printers_KAd 106 HP LaserJet 2430TN

Printer address: \\iscs-printq\KAd-106-HP-LaserJet-4250TN
Printer IP: 10.160.120.230
Printer driver: HP Universal Printing PCL 6 (v6.0.0)
Security group: CN_Printers_KAd 106 HP LaserJet 4250TN

ONID GPO: TSS – Printer Deployment – Business Affairs
TSS GPO: Printer Deployment – Business Affairs

Resolved Issues

  • Upon arrival, 51 of 76 hosts were able to get online, the remainder have been resolved.
  • Michael Green’s port was documented but didn’t get flipped and was first to get resolved through Telecom.
  • A number of misconfigured ports were addressed with Telecom.
  • 8 printers weren’t online and were resolved by either rebooting, fixing network ports, or reconfiguring printers (switching from BOOTP to DHCP).
  • Various adjustments were made to user permissions on printers.
  • The TSS printer deployment GPO was initially pulled since users had unified accounts but we discovered some general-use and regular users who hadn’t been unified so the GPO was reinstated.
  • The whereabouts of the Ricoh 201 was unknown until after the migration and was reinstated via Group Policy for the folks that use it.
  • Jon Bickler had a hard-coded IP and was set back to DHCP.
  • CN-Lites had to be moved in Cyder. Additionally, the HP 4250 they print to had to be updated on cnlite1 & 2. Finally, cnlite1 & 2 had to be added to the firewall to allow printing.
  • Folks who RDP into ECSI were unable to print to their new print queues. One of the employees identified a workaround.
  • Connectivity to the security cams in the Cashier’s Office broke, Rich Giesige resolved this by updating some firewall rules.

Unresolved Issues

  • Max Schmidt is verifying printing from CN-Lite.
  • More details needs to be gathered about the workaround for ECSI printing.