Tag Archives: Printers

Call Center Digest 1/12/2016

We have a lot going on. Here are a few highlights you should be aware of.

  • Bitlocker: please read the documentation; there will be a quiz!  Everything you need to know about encryption, MBAM, PINs, etc.
  • Data Warehouse test account (dca_test) password has changed – the new one is in KeePass.
  • Sick leave: Students and temp employees are eligible for sick leave now.
  • New call center techs: Please welcome Chance Jensen, Keith Davis, Derek Lafave, and Randall Boyd.
  • User Plus accounts for techs are gone. Use your admin account instead.

Licensed Software information

I’m working on a complete page for OSU software (There is this helpdoc already.) In the mean time, here are the main resources:

If a software package is not listed on the above sites, the employee or their department needs to purchase a license.


Printer Security Issues

We are getting an increasing number of reports of printers getting hit by the attack that makes them spit out paper with garbled text. These printers need to have security options set to limit access to OSU IPs. We may be able to secure these printers remotely – please ping Chris Kennard if you don’t know how to address it.

Please see the parent ticket for this issue for more information.


Fun Fact:

LeanPub is a very cool site.  Authors get 90% of the sale price, some books are free (with recommended donation) and you can get updates on books as they are being written. It integrates nicely with Kindle.

Call Center Digest – 12/22/2015

I haven’t done a digest for a long time, so this one has a lot of info in it. Sorry for the lengthy update. On the other hand, it goes to show we have been very busy this past month.


RoboBaseLead Lives!

In case you were wondering, Max C. is alive and well and recovering. Don’t let him work, though!

Upcoming Changes
12/28/2015 @ 6AM – BeaverPrint upgrade; brief down-time during upgrade, but no user impact expected afterward. Change log of new features available here.
12/31-1/4 – CAPS will be moving to new offices and to the new core network. Jon Dowd and Max Schmidt will be on-site.
1/1/2016 – OSU Library Worldcat and FirstSearch will be migrating to OCLC’s new Discovery Platform (seeTraining info here).
1/8 -1/26/2016 – PeopleAdmin (OSU’s online hiring system) will be upgraded. No new recruitments can be started during this two week period. Questions? Business Center.
12/28/2016 – The old ONID SSO service will be retired. Identity & Access Management (IAM) worked with CWS and ECampus to set the timeline for this change. Please note this change is 1 year from now.

Unification Project

 1/6/2016 –  We will be doing a few more CN account unifications.
12/2 – 0369701 (16 tickets)
12/9 – 0371338 (25 tickets)
12/16 – 0372849 (42 tickets)
12/21 – 0373476 (3 tickets)

Recent Outages/Incidents

12/9 – Bad MS patch broke Outlook 2010. (0370956).
12/9-12/15 – Outlook Web Access (OWA) search was failing for users on some mail stores. Resolved.
12/10-12/17 – Several printers around campus printed gibberish on entire reams of paper; probably an exploit. Setting ACLs on printers should resolve.
12/17 3:45PM-6:00PM – Kaltura video playback not working from OSU network. Cause unknown, but likely an upstream issue. If this happens again, please collect info and escalate to NOC queue.
12/18 – Many Ecampus students were reporting issues getting in to MyOSU to register for classes. ECampus had some links promoting the MyOSU method, which often breaks for people off-campus. They have updated those links to point to InfOSU, and we have not received any more calls about this.

Recent Changes
12/7 – The Microsoft Home Use Program code was updated; the new code is in the COHO canned response.
12/12 – All Macs in Milne lab were re-imaged as OSX only (no more Bootcamp).
12/15 – ONID CAS Single-sign on modified; no issues reported.
12/15 – College of Engineering unified all of their accounts, including students. COE students now login to COE resources with their ONID account.
12/17 – Shibboleth SSO upgraded; no issues reported.
12/17 – COHO Server maintenance; no issues.
12/19 – Wireless controller upgrades; no issues reported.
12/19 – Name (DNS) server maintenance; no issues reported.
12/19 – Federation.oregonstate.edu (ADFS) upgrade. (This is the login page for Office 365.) People might notice a “Kumo” option the first time they access the page.
12/22 @ 6AM – KAdmNet201 old core router maintenance; no issues reported.

Policy/Procedure Updates

Screen Connect Best Practices: please have customers connect with a code (ideally their username) to prevent other customers accidentally booting the connection. New Screen Connect documentation here: http://itknows.oregonstate.edu/?p=2742http://itknows.oregonstate.edu/?p=2742  (Thank you, Jade!)

Some Random News
NERO (one of our upstream providers) recently joined Seattle Internet Exchange (SIX), which allows NERO to peer directly with several sites including Akamai, Google, Netflix and others.

P&M Nypro Printer List

via Ben Shields

At this point for the P&M Nypro move, everything seems to be in place. There are a couple outstanding things that contractors still have to do (wireless and some furniture), but otherwise things seem to be up and running. While things should be repointed to the new network locations (to the best of our knowledge), there are the following printers out in Nypro if someone needs them set up:

Device Location IP
Ricoh Aficio MP C3000 Nypro Reception Desk 10.130.92.128
Ricoh Aficio MP 3351 Nypro Customer Service Area 10.130.92.104
S1 10.130.92.127 (Queue name of S1)
S2 10.130.92.127 (Queue name of S2)
Xerox 1000 128.193.127.21
C901 (Fiery) 128.193.127.38
Ricoh Aficio MP 3351 Nypro Mailing Area 10.130.92.126
Ricoh Aficio MP 3351 Nypro Bindery Area 10.130.92.129
Ricoh Aficio MP 3351 Nypro Digital Area 10.130.92.130

 

The location on the Ricoh Aficio devices should always be included in the printer name so that customers know which device they’re printing to. For the S1/S2/Xerox/C901, those are their larger production printers – everyone knows where they are.