Tag Archives: Updates

Service Desk Digest 12/29/2016

Friday, December 30

We have a few folks out Friday. David Williams will be mentoring in the Walkup, and Robin Castle in the Call Center. Please take any management issues to Lucas Friedrichsen.


Windows 10 CB 1607 update

Ben and I have been discussing the pending 1607 update for Windows 10 Current Branch. Initially we were concerned that this rather large update might impact customers negatively, and this update has consequently been on pause for some time.

However, Ben confirmed today that there are only 60 machines in the CN fleet that will receive the update when we make it available. Furthermore, machines in Client Services that have already received the update have not experienced issues.

Given this, we will make the 1607 update available starting Tuesday, January 3.

Please review Ben’s recent blog post regarding Windows updates if you have not already:

Reminder: “Service Desk Escalation” Group in TeamDynamix

 In case you missed my update last week about TeamDynamix workflow changes, please review.

In particular: please note that there is now a responsibility group called “Service Desk – Escalation” that you can assign a ticket to if you are not sure what to do next. The escalation team will review the ticket and either reassign it to someone else or provide you with instructions to complete the ticket.

Welcome ECTU Team to Milne

The Extension Computing Technology Unit (ECTU) – Lisa Gillis, Wayne Jardine, and Victor Villegas – have moved from Ballard Hall to the downstairs office in Milne Computer Center. Please join me in welcoming them!

Save the Date: January 6 LAN Night

Our Winter LAN night will be on Friday, January 6 in the Milne lab. Small contributions towards pizza – or contributions of drinks and snacks – are appreciated.

There will be table top games in addition to network games.

More details to follow.

Known Outlook Issues

There are two known issues related to Outlook that are being tracked as problem tickets in TeamDynamix:

  • Autodiscover pop-ups: 2408449
  • Outlook prompting to restart: 2433305

 

Server Support are making changes next week that should hopefully alleviate both issues.

A work-around for the autodiscover issue is listed in the parent ticket.

For the Outlook restart prompt issue: please DO NOT rebuild Outlook or Windows profiles. It won’t help with the issue. Instead, please collect information about when the problem happens (e.g. when docking/undocking a laptop, or when waking from sleep mode, etc.) and link the ticket to the parent.

Finance Data Warehouse (FISDW) Access Removal 

Access to FISDW will be revoked for most tables on 12/31. There is a parent ticket with more information and to link related issues here: 2429394 

FISDW customers have been notified of this change and are encouraged to use Core instead.

Fun, random fact: the Norte Chico civilization located in modern-day Peru is the oldest known civilization of the Americas, with the first city dated to about 3500 BC. According to Charles C. Mann in 1491, Norte Chico is the second oldest complex civilization in the world. Tell your friends.

Have a great New Year, everyone!

WINDOWS CLIENTS: TUESDAY UPDATES

Tonight @ 10 PM we will be pushing an SCCM package to remove bad patch KB3114717 from Windows computers with Office 2013 32-bit or 64-bit installed. This push will not force a reboot.

Note: This patch has already been removed from WSUS and has been added to MDT for the build bench to run after builds have been completed.

This push will impact the following computers:

Devices with KB3114717 on Office 32-bit – SCCM Detailed Report
Devices with KB3114717 on Office 64-bit – SCCM Detailed Report

WINDOWS CLIENTS: TUESDAY UPDATES

The following applications will be updated tonight via Ninite:

Flash IE + Firefox: 20.0.0.286 -> 20.0.0.306 (details)
Java: 8.0.710.5 -> 8.0.730.2 (details)
VLC: 2.2.1 -> 2.2.2 (details)

Internet Explorer 11 has been re-approved on the new WSUS server. A little over 2,000 computers should be receiving this update; customers have been notified.

All Windows users can expect to see ~1GB of updates, the majority of which are for Microsoft Office (details).

Note: These updates do require a reboot.

No issues to report.

WINDOWS CLIENTS: TUESDAY UPDATES

The following applications will be updated tonight via Ninite:

Acrobat: 11.0.13 -> 11.0.14 (details)
Shockwave: 12.2.2.172 -> 12.2.3.183 (no details available)
Silverlight: 5.1.41105.0 -> 5.1.41212.0 (details) Security fix

All Windows users can expect to see ~1GB of updates, the majority of which are for Microsoft Office (details).

Note: These updates do require a reboot.

No issues to report.

WINDOWS CLIENTS: TUESDAY UPDATES

The following applications will be updated tonight via Ninite:

Chrome: 44.0.2403.125 –> 44.0.2403.155 (details)
Firefox ESR: 38.1.0 -> 38.2.0 (details) Major security fixes
Flash: 18.0.0.209 -> 18.0.0.232 (details) Major security fixes
Silverlight: 5.1.40620.0 -> 5.1.40728.0 (details) Major security fixes

This is a big patch Tuesday again…

  • Windows 7: 32 updates – 1.12GB
  • Windows 8.1: 34 updates – 986MB

No issues to report.

WINDOWS CLIENTS: TUESDAY UPDATES

The following applications will be updated tonight via Ninite:
  • Chrome: 44.0.2403.107 –> 44.0.2403.125 (details)
  • IrfanView: 4.38 -> 4.40 (details)
  • Notepad++: 6.8 -> 6.8.1 (details)
  • Shockwave: 12.1.9.159 -> 12.1.9.160 (details)
  • Skype: 7.7.0.102 -> 7.7.0.103 (no details)
  • WinSCP: 5.7.4 -> 5.7.5 (details)
No significant Windows7/8.1 updates.
No issues to report.

WINDOWS CLIENTS: TUESDAY UPDATES

The following applications will be updated tonight via Ninite:

  • Chrome: 44.0.2403.89 –> 44.0.2403.107 (details)
Also, since I missed last week, the following updates were applied last week:
  • Notepad++: 6.7.9.2 –> 6.8 (details)
  • PuTTY: 0.64 –> 0.65 (details)
The following Microsoft updates will get applied tomorrow morning:
Windows 7
Windows 8.1
As for last week, not much to report for Windows 7 but Windows 8.1 received a large number of updates totaling ~1GB in size.
No issues to report.

WINDOWS CLIENTS: TUESDAY UPDATES

The following applications were updated last night via Ninite:

Many Microsoft Windows and Office updates were applied so a report has been generated here:

\\cn-share.tss.oregonstate.edu\IS\TSS\CN\Patch Tuesday\WSUSJuly2015.xls

For Windows 7 and 8.1 I show updates totaling less than 100MB each with Windows 8.1 having the most updates.

No issues to report.

WINDOWS CLIENTS: TUESDAY UPDATES

The following applications will be updated tonight via Ninite:

The following Microsoft updates will get applied:

Windows 7

Windows 8.1

These updates do require a reboot.

No issues to report.