Last week we had a customer from HMSC call and get told they had called the wrong number. The technician who took the call did not make a ticket under the caller’s name.
So, a reminder for everyone seems in order. HMSC are now on CN support. The customers are physically located in Newport (on the coast) so we cannot send Service Desk technicians on-site. However, we have IT staff on-site in Newport who we can escalate to. This is very similar to the situation at OSU-Cascades in Bend.
The Duo mandatory project completed last week on 2/12. As of today, 99.62% of active students are enrolled in Duo. Congratulations to the whole team on helping OSU get to this point!
We moved intake for phone and email support at HMSC to the Service Desk as of last Tuesday. There was a hiccup with email submission to tickets that was resolved early Wednesday afternoon. The Infosheet for HMSC is now up-to-date with printer and network share info. Let me know if you run into issues that are not documented.
I have added two new links under the “Documentation” category in RefTool: