Last week we had a customer from HMSC call and get told they had called the wrong number. The technician who took the call did not make a ticket under the caller’s name.
So, a reminder for everyone seems in order. HMSC are now on CN support. The customers are physically located in Newport (on the coast) so we cannot send Service Desk technicians on-site. However, we have IT staff on-site in Newport who we can escalate to. This is very similar to the situation at OSU-Cascades in Bend.