Service Desk Digest – 2/18/2020

Exchange Online

OSU-Cascades are scheduled to move to Exchange Online tonight. Please create child tickets for any reported issues and link them to the parent ticket:


The Duo mandatory project completed last week on 2/12. As of today, 99.62% of active students are enrolled in Duo. Congratulations to the whole team on helping OSU get to this point!


We moved intake for phone and email support at HMSC to the Service Desk as of last Tuesday. There was a hiccup with email submission to tickets that was resolved early Wednesday afternoon. The Infosheet for HMSC is now up-to-date with printer and network share info. Let me know if you run into issues that are not documented.

RefTool Links

I have added two new links under the “Documentation” category in RefTool:

  • Outage and Maintenance Tickets – the list of open parent tickets regarding known or possible issues you should be aware of. Please check this at the start of your shift. As a reminder, the Outage Ticket process is documented in our KB.
  • Service Status Dashboard – shows status of major UIT services. A good place to check during a suspected outage, and the URL can be shared with customers as well.

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