Duo is live, and the IS Service Desk is the first point of contact for support.
So, if you have missed the memo up to now, please familiarize yourself by reading the following:
- Duo Infosheet – search for #duo in the TDx KB to find it
- Please read the section about issuing bypass codes, which is probably the most common request we will receive.
- Duo website – includes sign-up link and FAQ
All Service Desk employees are members of a Grouper group granting access to the Duo Admin tool to issue bypass codes. The link to the bypass code tool is in the InfoSheet above.