The general help form has been migrated from a Drupal form to a TDx form. The form is linked via the “Get Help” button on the IS website.

The main benefit of this change is that the requestor will be set automatically on general help requests submitted via the web.

For SSO-authenticated users, requestor name and contact information will be set for them. We ask for phone number so the requestor can provide a unique contact for the request.

For non-authenticated users, name and email are required, and the requestor must complete an image captcha.

If you see any issues with the new form, please post them in the #teamdynamix channel in Slack.