Service Desk Digest – 10/18/2017

CPHHS Share Migration Tonight

Tonight starting at 7pm, the CPHHS home and share folders will be moved to the following new paths:

  • \\\CPHHS_Home
  • \\\CPHHS_Share

Customers were notified via email Monday and today, and were advised to close all files and either log off or shut down their computers before the end of the day today.

Windows users should automatically reconnect to the correct paths. Mac users will need to click on Go – Connect to Server and enter: cifs://

ID Badges

Please wear your ID badge at all times while on shift. This helps identify you as a Service Desk employee. Thank you!

Reminder about Account Security

It came to my attention recently that a Service Desk technician told a customer to get someone else’s password.

This is not okay. We should never ask a user to give us their ONID/OSU password, and should not ask users to give their password to anyone else.

Upcoming Events

Trick-or-Treat Tour – on Tuesday, October 31st at 3pm-5pm, the Service Desk Walkup will be visited by participants of the Family Resource Center Trick-or-Treat tour.

Costumes would be awesome, but of course are not required. Please keep it G-rated for the kiddos.