This Thursday staffing will be a bit of a challenge at the Service Desk due to the UIT holiday party.

Staff: while you are at the Service Desk, please pay attention to the phones and take calls if needed. If you don’t remember your phone code, ask Max or Kirsten.

Students: If you are scheduled to work and plan to attend the potluck, please check with Max regarding scheduling.

We will be closing the walk-up during the party, and a message will be posted on the phones to let customers know that our wait times may be longer than usual.

Updates

Visitor Wifi Download Speed Increase

As of 12/13/2018, the Visitor wifi download speed has been increased to 25Mbps. The upload speed is still limited to 10Mbps.

Buildings with Known Wifi Issues

Some areas on campus have known poor wireless coverage; they are documented here: Wireless Coverage Issues in Some Locations

Kaltura & MediaSpace Documentation

Thanks to Jonathan Ropp and Hamza Munaf, the Kaltura/MediaSpace FAQ documentation has all been moved into the TDx KB.

OSU_Unsecured Issue Resolved

The OSU_Unsecured network was introduced this term to allow dorm residents to connect devices that require open wifi (since OSU_Access is no longer available in OSU housing). Some devices were still unable to connect after registering. This issue has been resolved as of 12/11/2018.

Old MacOS Issues

As of Feb 1, 2019, Microsoft OneDrive is retiring support for Mac OS 10.10 and 10.11 (Yosemite and El Capitan).

Also, the most recent iTunes update breaks Safari for macOS Yosemite.

We have a substantial number of Community Network-supported Macs running very old macOS versions. If you receive a call from a CN customer on anything older than Sierra, we need to help them get upgraded. Scheduling an appointment is probably advised, but if the customer wants to attempt an upgrade, check that their computer supports the latest OS, and remind them to backup their data first.

MacOS support info for CN here: CN Operating System Life Cycle Information

Upcoming Events

UIT Holiday Party

The annual UIT holiday party is this Thursday in Cascade Hall. The deadline to RSVP or sign up to bring food is today at 5PM:

• RSVP: https://uit.oregonstate.edu/holiday-social
• Potluck sign-up

If you are scheduled to work that day and plan to attend, please talk to Max Cohen about scheduling considerations.

Helpdocs Sunset

The Helpdocs site will be shut down this Thursday, December 20. Most pages will be redirected to new articles in the TDx KB. If you notice a dead link, please let me know.

Happy end of term, everyone!

A few quick reminders:

• Always try to get the name of the person you are helping, and associate the ticket with them.
• Please record steps you took in the ticket. It’s extremely helpful later.
• Find out what computer the request is about, and add the asset to the ticket. If it’s not a CN or labs computer, at least record basic information about what type of computer it is (Windows or Mac? Desktop or Laptop?)
• Keep work spaces clean and inviting so customers feel like this is a welcoming space. Each desk in our offices should have a clear space where a visitor can sit and work with us.

Updates

MacOS Mojave – we are not recommending this yet for CN machines because there is no officially supported SCEP client (antivirus) for Mojave yet. If customers have already upgraded their personal or university device, we will do our best to support them.