Tag Archives: macOS

macOS Mojave Update

Apple released a new OS called Mojave on September 24, 2018. For Community Network customers, we are not yet recommending Mojave and High Sierra is still our standard/recommended OS. However, we will leave Mojave in place on any new computers that come with it already installed.

SCEP anti-virus is not officially supported for Mojave yet. While SCEP seems to work, it causes very slow performance on some computers, particularly for a few minutes after login. Until Microsoft releases a new SCEP client (or other replacement) or we find a way to resolve the performance issue, we probably won’t recommend Mojave.

That said, 166 CN customers have already upgraded to Mojave, and most of them have not reported issues. We do support Mojave, and will do our best to resolve issues customers bring to us.

Please research issues before recommending a downgrade back to High Sierra.

Relevant documentation for your review:

macOS Sierra Status

The new macOS Sierra is currently in “Early Adopter/Not Recommended” phase for CN customers, per our OS Life Cycle:¬†http://is.oregonstate.edu/cn/operating-system-life-cycle-information

On 11/4, all CN customers were notified of this status.

CJ has built an image for Sierra, and he and James Dudzik are in the process of testing it on various hardware.

Todd has documented known issues and resolutions/work-arounds for Sierra in the Apple OS Reference Guide in ITKnows.

A customer-facing document for known issues in Sierra can be found here: http://oregonstate.edu/helpdocs/faq/macos-sierra-known-issues-and-work-arounds

Although we are not recommending Sierra at this time, CN customers are welcome to upgrade if they want to. Please make sure they know to do a backup first, and make sure they are aware of the known issues. We should also set the expectation that our support will be “best effort” as we are not yet very familiar with Sierra.

Please note that the above information applies to CN customers/machines.¬†Service Desk support of operating systems for personal devices is already “best effort” only.