Service Desk Digest 12/17/2018


Visitor Wifi Download Speed Increase

As of 12/13/2018, the Visitor wifi download speed has been increased to 25Mbps. The upload speed is still limited to 10Mbps.

Buildings with Known Wifi Issues

Some areas on campus have known poor wireless coverage; they are documented here: Wireless Coverage Issues in Some Locations

Kaltura & MediaSpace Documentation

Thanks to Jonathan Ropp and Hamza Munaf, the Kaltura/MediaSpace FAQ documentation has all been moved into the TDx KB.

OSU_Unsecured Issue Resolved

The OSU_Unsecured network was introduced this term to allow dorm residents to connect devices that require open wifi (since OSU_Access is no longer available in OSU housing). Some devices were still unable to connect after registering. This issue has been resolved as of 12/11/2018.

Old MacOS Issues

As of Feb 1, 2019, Microsoft OneDrive is retiring support for Mac OS 10.10 and 10.11 (Yosemite and El Capitan).

Also, the most recent iTunes update breaks Safari for macOS Yosemite.

We have a substantial number of Community Network-supported Macs running very old macOS versions. If you receive a call from a CN customer on anything older than Sierra, we need to help them get upgraded. Scheduling an appointment is probably advised, but if the customer wants to attempt an upgrade, check that their computer supports the latest OS, and remind them to backup their data first.

MacOS support info for CN here: CN Operating System Life Cycle Information

Upcoming Events

UIT Holiday Party

The annual UIT holiday party is this Thursday in Cascade Hall. The deadline to RSVP or sign up to bring food is today at 5PM:

If you are scheduled to work that day and plan to attend, please talk to Max Cohen about scheduling considerations.

Helpdocs Sunset

The Helpdocs site will be shut down this Thursday, December 20. Most pages will be redirected to new articles in the TDx KB. If you notice a dead link, please let me know.


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