Tag Archives: lan party

LAN Party Winter 2019

It’s time for the Winter LAN party. Please join us Friday, January 4, 2019 for PC games, console games and tabletop – or just to hang out with your fellow IT folks.

When: Friday, January 4, 5PM- Midnight (you don’t have to go home but you can’t stay here).

Where: Milne basement

Who: All OSU IT staff and student workers are welcome.

Also: a huge thanks to Thomas Olson for making these parties happen! What will happen after he goes to CEOAS?!? The end is nigh!

Games

If anyone wants to bring a console, that would be great.

Some of the lab computers will be loaded with Steam.

If you prefer to bring your own computer: we can provide keyboards and mice, but you should bring your own monitor and headphones.

There is room for table top. Bring a game you want to play! Make friends!

Food

We encourage everyone to bring snacks and (non-alcoholic) drinks.

Pizza will be provided around 5:00 pm. Donations of money towards pizza are appreciated. Please see Kirsten before Friday, January 4 if you wish to donate.

Summer LAN Party

It’s time for the Summer LAN party. Please join Friday, September 14 for PC games, console games and tabletop – or just to hang out with your fellow IT folks.

When: Friday, September 14th, 5PM- Midnight (you don’t have to go home but you can’t stay here).

Where: Milne basement

Who: All OSU IT staff and student workers are welcome.

Also: a huge thanks to Thomas Olson for making these parties happen!

Games

If anyone wants to bring a console, that would be great. (Rock Band is probably not happening this time, sorry.)

Some of the lab computers will be loaded with Steam.

If you prefer to bring your own computer: we can provide keyboards and mice, but you should bring your own monitor and headphones.

There is room for table top. Bring a game you want to play! Make friends!

Food

We encourage everyone to bring snacks and (non-alcoholic) drinks.

Pizza will be provided around 5:00 pm. Donations of money towards pizza are appreciated. Please see Kirsten before Friday afternoon if you wish to donate.

Winter LAN Party

It’s time for the Winter LAN party. Please join us this Friday night for PC games, console games and tabletop – or just to hang out with your fellow IT folks.

When: Friday, January 5th, 5PM- Midnight (you don’t have to go home but you can’t stay here).

Where: Milne basement

Who: All OSU IT staff and student workers are welcome.

Games

Thomas is bringing his PS4 and Rock Band again. Feel free to bring other games and additional controllers.

Some of the lab computers will be loaded with Steam.

If you prefer to bring your own computer: we can provide keyboards and mice, but you should bring your own monitor and headphones.

There is room for table top. Bring a game you want to play!

Food

We encourage everyone to bring snacks and (non-alcoholic) drinks.

Pizza will be provided around 5:15 pm. Donations of money towards pizza are appreciated. Please see Kirsten before Friday afternoon if you wish to donate.

ISCS LAN Party June 16

It’s time for the Spring 2017 LAN party. Please join us this Friday night for PC games, console games and tabletop – or just to hang out with your fellow IT folks.

When: Friday, June 16, 5PM-Midnight (you don’t have to go home but you can’t stay here)

Where: Milne basement

Games

There will be a PS4 console and Rock Band. Feel free to bring games and additional controllers.

Some of the lab computers will be loaded with Steam.

If you prefer to bring your own computer: we can provide keyboards and mice, but you should bring your own monitor and headphones.

There is room for table top. Bring a game you want to play!

Food

We encourage everyone to bring snacks and (non-alcoholic) drinks.

Pizza will be provided at 6:30 PM. Donations of money towards pizza are appreciated – please see Kirsten before Friday afternoon if you wish to donate.

Service Desk Digest 5/16/2017

Student Meeting on 5/18

Most of you are scheduled to attend a mandatory meeting this Thursday from 5PM-7PM. We will record the meeting so that anyone who is not able to attend can catch up later. Food will be included (pizza).

The agenda so far includes the following:

  • Richard Turk – Computer lab support overview
  • Chris Evans – Beaverprint overview and troubleshooting
  • Nathan Power – Citrix XenApp overview and troubleshooting
  • Jason Appah – Exchange troubleshooting and road map
  • Josh Crowl – Wireless network troubleshooting
  • Andrew Wheeler – IS and Client Services strategic plan and direction
  • Max Cohen – Time off and scheduling procedures
  • Kirsten/Max/Andrew – OSU-Cascades tier 1 support
  • Jeff Bonnichsen – Reminders about ticket updates, professionalism
  • Kirsten/Max – Congratulations to graduating students

Appointment Ticket Troubles

Pat has been reviewing all on-site appointments and has been seeing the following issues repeatedly. Please make sure you are following proper process when creating appointments:

  • Ticket type still set to service desk / intake. This should be set to the type appropriate for the appointment.
  • Responsible not set for field technician. Responsible needs to be set so on-site techs can find their tickets.
  • Calendar notes field void of ticket # or ticket URL. On-site techs need these details so they can prepare for appointments.
  • Requested placement time (length) doesn’t match calendar appointment length. This can lead to problems with overbooking. Please pay attention to the placement time notes in the ticket.

Steps to create an appointment are outlined here. If you need a refresher, please talk to Pat or Robin.

LAN Party Finals Week

The next LAN party will be Friday, June 16 at 6:00PM in the Milne Computer Lab.

If you would like to contribute towards pizza, please see Kirsten.

If you have questions about what games we will be playing or what tech to bring, talk to Thomas.

Security Items

If you are not familiar with common strategies for account phishing and identity theft, please read up. I will provide some training materials shortly.

We have had a handful of incidents recently where a Service Desk technician gave really bad advice to a customer. Please be aware of the following common issues:

  • Tech Support Scam. A customer is directed to call a support number due to vague “security problems” on their computer. The person on the call wants to remote into their computer and install software. THIS IS A SCAM. They may be attempting to compromise the person’s computer, gain access to their data, or encrypt their data in a ransomware attack. If a customer asks about an attack like this, tell them it is likely malicious, and not to call the number. If they allowed someone to remote into their machine, help them check for malware. If they are a CN customer, make sure to ask first if they handle PII (Personally Identifiable Information) such as credit card numbers or social security numbers.
  • Account Phishing. If a customer has received an email telling them their account is going to be deactivated unless they take some action, help them review the email. If it does not look like a notice from the ONID system, and/or directs them to a website that is not at OSU, it is most likely a PHISHING ATTEMPT where an attacker attempts to gain access to their account, usually to send spam and more phishing email.  A good technique is to mouse over any links in the email and wait for the URL to pop-up – it is is not an oregonstate.edu URL, they should not click on it. This is a good technique to train customers on.
  • If Unsure, Change the Password. As our CIO Lois Brooks said, if someone is asking whether they should maybe change their password, we should tell them to change their password. If a customer has clicked on a suspicious link and then provided their username and password, help them IMMEDIATELY CHANGE THEIR PASSWORD.  Please also ask them for details about the phishing attack and record that in the ticket. Notify ONID Support of the potential compromise so they can check the account to see if there is any suspicious activity such as open connections from another country.

Client Services Code Moved to GitHub Enterprise

Our code repositories are moving (have moved?) to an IS-wide GitHub Enterprise account. If you have questions, please ask in #sd-development on Slack.

Restricted Groups in Active Directory

For some groups we manage for CN customers, the customers have indicated they do not want us to make any membership changes without explicit approval from the group owner. In the past, we have had a few issues were we made changes to these groups anyway, without the customers’ permission.

To avoid this problem, the naming convention for these restricted groups has been changed to: RESTRICTED-Name-RESTRICTED

If you are asked to make a change to a group with this naming convention, please check the notes on the object. If you are unsure what to do, please check in with a full-time staff member.

Out-of-Order in the Computer Labs

If an item in one of the computer labs is out of order, please do the following:

  • Post an “Out of order” sign
  • UNPLUG THE DEVICE (otherwise helpful customers will turn it back on)
  • Make a ticket with Responsible set to Campus Labs
  • If urgent, post in #is-campus-labs on Slack for assistance

Service Desk Digest 12/29/2016

Friday, December 30

We have a few folks out Friday. David Williams will be mentoring in the Walkup, and Robin Castle in the Call Center. Please take any management issues to Lucas Friedrichsen.


Windows 10 CB 1607 update

Ben and I have been discussing the pending 1607 update for Windows 10 Current Branch. Initially we were concerned that this rather large update might impact customers negatively, and this update has consequently been on pause for some time.

However, Ben confirmed today that there are only 60 machines in the CN fleet that will receive the update when we make it available. Furthermore, machines in Client Services that have already received the update have not experienced issues.

Given this, we will make the 1607 update available starting Tuesday, January 3.

Please review Ben’s recent blog post regarding Windows updates if you have not already:

Reminder: “Service Desk Escalation” Group in TeamDynamix

 In case you missed my update last week about TeamDynamix workflow changes, please review.

In particular: please note that there is now a responsibility group called “Service Desk – Escalation” that you can assign a ticket to if you are not sure what to do next. The escalation team will review the ticket and either reassign it to someone else or provide you with instructions to complete the ticket.

Welcome ECTU Team to Milne

The Extension Computing Technology Unit (ECTU) – Lisa Gillis, Wayne Jardine, and Victor Villegas – have moved from Ballard Hall to the downstairs office in Milne Computer Center. Please join me in welcoming them!

Save the Date: January 6 LAN Night

Our Winter LAN night will be on Friday, January 6 in the Milne lab. Small contributions towards pizza – or contributions of drinks and snacks – are appreciated.

There will be table top games in addition to network games.

More details to follow.

Known Outlook Issues

There are two known issues related to Outlook that are being tracked as problem tickets in TeamDynamix:

  • Autodiscover pop-ups: 2408449
  • Outlook prompting to restart: 2433305

 

Server Support are making changes next week that should hopefully alleviate both issues.

A work-around for the autodiscover issue is listed in the parent ticket.

For the Outlook restart prompt issue: please DO NOT rebuild Outlook or Windows profiles. It won’t help with the issue. Instead, please collect information about when the problem happens (e.g. when docking/undocking a laptop, or when waking from sleep mode, etc.) and link the ticket to the parent.

Finance Data Warehouse (FISDW) Access Removal 

Access to FISDW will be revoked for most tables on 12/31. There is a parent ticket with more information and to link related issues here: 2429394 

FISDW customers have been notified of this change and are encouraged to use Core instead.

Fun, random fact: the Norte Chico civilization located in modern-day Peru is the oldest known civilization of the Americas, with the first city dated to about 3500 BC. According to Charles C. Mann in 1491, Norte Chico is the second oldest complex civilization in the world. Tell your friends.

Have a great New Year, everyone!