FYI, the NOC and Telecom teams are moving to Exchange Online some time this week.
This should not result in any support calls for the Service Desk, but I wanted to give everyone a heads up and a couple of helpful reminders.
Migration Details
The mailbox migration is fairly low-impact for users. The most common issues seen when moving to Exchange Online are as follows:
- Mobile devices: Mail on mobile devices may need to be set up again. Make sure to enter the username as: username@oregonstate.edu. Domain\username will not work.
- Calendar delegation: Delegates may not be able to manage a migrated person’s calendar until they too are migrated to Exchange Online. It is for this reason that users will be moved together by department, but many delegation grants cross department lines.
For any issues we cannot resolve at the Service Desk, please escalate via task assignment to Infrastructure in TDx.
Documentation
Preliminary documentation for Exchange Online can be found here: https://oregonstate.teamdynamix.com/TDClient/KB/?CategoryID=16030
RefTool will show you whether a user is on Exchange Online or Exchange on-prem. Review the “Contact Info” section to see where the mailbox lives.
Exchange Online example:
Exchange on-prem example:
