Build-Tracker Changes


Some minor improvements and changes have been made to Build-Tracker. These changes will go live Friday morning (2/2/18).

Person Interviewed Field:

Interviews will now include a “Person Interviewed” field for situations where the person interviewed is not the customer who will  be using the machine. A checkbox has been provided to autofill this information in the event that the person interviewed is the customer.


Improved Ticket Updates:

Build steps that prompt to update the ticket will now autopopulate information where applicable. In particular, the “Checkoff Complete” template triggered by the last step in the build has been revamped to display much more information without requiring a manual ticket update. (Note: Tickets will still need to be updated from TDx for placement scheduling, etc.)


Inactive Interviews:

Interviews with a completed build will now automatically be marked as inactive and won’t display in the interview list unless the “Show Inactive” switch is enabled.

Why eduroam?

Eduroam is a secure worldwide federated network developed for the research and education community. Participants in eduroam can connect to this network at other institutions by using their home credentials; there is no need for the institution they are visiting to grant them access explicitly. There are currently 564 institutions participating in eduroam including OSU, UO, OHSU, PSU and SOU.

Connecting to eduroam first at the home institution is recommended as any issues with authentication or the certificate can be addressed by on-site staff.

At OSU, the eduroam network is configured exactly like the OSU_Secure network. If we help our users connect to eduroam here and use it as their default wireless network, they will be able to connect to eduroam at any location where it is provided.

Some universities have dropped their institutional WPA network in favor of using eduroam only. OSU may take this route in the future as well. For now, please make users aware of the advantages of using eduroam. They are free to use OSU_Secure instead if they prefer to do so but there is no technical reason that they should.

For more information about eduroam, see:

Cached Mode


Ben has turned off the GPO that forces Exchange cached mode in Outlook on Client Services computers. Our default setting will still be for cached mode to be enabled, but we now have the option to disable it for troubleshooting.

This now matches the configuration that all CN customer computers already had.

To see the change immediately, force update of GPO and exit both Outlook and Skype for Business.


Short history:

We required cached mode on Client Services’ computers last year as part of a pilot to roll that change out to the entire CN fleet. That was part of an effort to address intermittent Exchange communication errors that were resulting in nuisance notifications to many customers. Cached mode helped to suppress those notices. However, since the communication issues have been resolved, there is no reason to force cached mode for everyone.

While cached mode generally works just fine, it can sometimes cause problems with calendar and address book sync, so being able to turn it off is an important trouble-shooting step. Generally, leaving it on is preferred.


The following short article from Educause provides a nice overview of what photogrammetry is and how it is being used in educational settings:

Some highlights from the article:
  • Discusses uses of photogrammetry by students at University of Wyndham:
    • College of Criminal Justice using it to document crime scenes
    • Aerial photogrammetry for auto accident scenes and fire-damaged buildings
    • Working with DOD to create detailed studies of roadside bombs – to help make vehicles less vulnerable to IEDs
    • In professional and continuing studies, many students who work in fields that have adopted this tech are seeking training – architecture, engineering, manufacturing, geology
  • Archaeologists with Syrian Heritage Project are using photogrammetry to guide restoration of the Temple of Bel in Palmyra
  • Down-sides:
    • data collection and processing can be time-consuming
    • rendered models can be incomplete
    • Shiny and fast-moving objects difficult or impossible to capture
    • Details such as color can be inexact
    • Industry standards still evolving
    • Intellectual property concerns
    • Risk of misleading models
  • Opportunities:
    • Increase access to knowledge for learners with disabilities, particularly visual impairment.

Reftool ticket button changes


An update will be pushed to Reftool tonight that changes the way ticket creation buttons are displayed. Previously, all service requests were grouped under a button labeled as “New Ticket (IT)”. This button has been changed to say “Service Requests”, with additional buttons for “Major Problem (Outage)” and “Incident”.

Additionally, a count of users non-closed tickets will be displayed to the left of the Ticket History button and will link to the TD Tickets panel (located at the bottom of the page). Note that the counter may momentarily display “0” as the users tickets are retrieved from the TeamDynamix API.

Duo “remember me” feature enabled – 1/3/2018


On the evening of January 3rd, 2018, IAM enabled the Duo “remember me” function.  Duo users will now see a an optional use “remember me” checkbox on the Duo screen.  This sets a browser cookie that allows the Duo event to be remembered for 12 hours.

Since the remember me function is a browser cookie, it does not apply across different browsers or across private and non-private browsing windows.  The remember me function does not apply to password changes or the Duo device management console.



January 3rd, 2018


If a user has enabled “auto-push” they will need to hit cancel on the blue bar at the bottom of the screen in order to access the remember me checkbox.  As long as the cookie is not deleted, the remember me checkbox will remained checked on future authentication events.  This issue with auto-push and remember me is the number one Duo related call at peer institutions who have enabled this feature.


An KB article has been created in TeamDynamix for this feature, and a possible snag that customers could run into. That article is INTERNAL only at this point.


Winter LAN Party

It’s time for the Winter LAN party. Please join us this Friday night for PC games, console games and tabletop – or just to hang out with your fellow IT folks.

When: Friday, January 5th, 5PM- Midnight (you don’t have to go home but you can’t stay here).

Where: Milne basement

Who: All OSU IT staff and student workers are welcome.


Thomas is bringing his PS4 and Rock Band again. Feel free to bring other games and additional controllers.

Some of the lab computers will be loaded with Steam.

If you prefer to bring your own computer: we can provide keyboards and mice, but you should bring your own monitor and headphones.

There is room for table top. Bring a game you want to play!


We encourage everyone to bring snacks and (non-alcoholic) drinks.

Pizza will be provided around 5:15 pm. Donations of money towards pizza are appreciated. Please see Kirsten before Friday afternoon if you wish to donate.