Build-Tracker Changes


Some minor improvements and changes have been made to Build-Tracker. These changes will go live Friday morning (2/2/18).

Person Interviewed Field:

Interviews will now include a “Person Interviewed” field for situations where the person interviewed is not the customer who will  be using the machine. A checkbox has been provided to autofill this information in the event that the person interviewed is the customer.


Improved Ticket Updates:

Build steps that prompt to update the ticket will now autopopulate information where applicable. In particular, the “Checkoff Complete” template triggered by the last step in the build has been revamped to display much more information without requiring a manual ticket update. (Note: Tickets will still need to be updated from TDx for placement scheduling, etc.)


Inactive Interviews:

Interviews with a completed build will now automatically be marked as inactive and won’t display in the interview list unless the “Show Inactive” switch is enabled.

Why eduroam?

Eduroam is a secure worldwide federated network developed for the research and education community. Participants in eduroam can connect to this network at other institutions by using their home credentials; there is no need for the institution they are visiting to grant them access explicitly. There are currently 564 institutions participating in eduroam including OSU, UO, OHSU, PSU and SOU.

Connecting to eduroam first at the home institution is recommended as any issues with authentication or the certificate can be addressed by on-site staff.

At OSU, the eduroam network is configured exactly like the OSU_Secure network. If we help our users connect to eduroam here and use it as their default wireless network, they will be able to connect to eduroam at any location where it is provided.

Some universities have dropped their institutional WPA network in favor of using eduroam only. OSU may take this route in the future as well. For now, please make users aware of the advantages of using eduroam. They are free to use OSU_Secure instead if they prefer to do so but there is no technical reason that they should.

For more information about eduroam, see:

Cached Mode


Ben has turned off the GPO that forces Exchange cached mode in Outlook on Client Services computers. Our default setting will still be for cached mode to be enabled, but we now have the option to disable it for troubleshooting.

This now matches the configuration that all CN customer computers already had.

To see the change immediately, force update of GPO and exit both Outlook and Skype for Business.


Short history:

We required cached mode on Client Services’ computers last year as part of a pilot to roll that change out to the entire CN fleet. That was part of an effort to address intermittent Exchange communication errors that were resulting in nuisance notifications to many customers. Cached mode helped to suppress those notices. However, since the communication issues have been resolved, there is no reason to force cached mode for everyone.

While cached mode generally works just fine, it can sometimes cause problems with calendar and address book sync, so being able to turn it off is an important trouble-shooting step. Generally, leaving it on is preferred.


The following short article from Educause provides a nice overview of what photogrammetry is and how it is being used in educational settings:

Some highlights from the article:
  • Discusses uses of photogrammetry by students at University of Wyndham:
    • College of Criminal Justice using it to document crime scenes
    • Aerial photogrammetry for auto accident scenes and fire-damaged buildings
    • Working with DOD to create detailed studies of roadside bombs – to help make vehicles less vulnerable to IEDs
    • In professional and continuing studies, many students who work in fields that have adopted this tech are seeking training – architecture, engineering, manufacturing, geology
  • Archaeologists with Syrian Heritage Project are using photogrammetry to guide restoration of the Temple of Bel in Palmyra
  • Down-sides:
    • data collection and processing can be time-consuming
    • rendered models can be incomplete
    • Shiny and fast-moving objects difficult or impossible to capture
    • Details such as color can be inexact
    • Industry standards still evolving
    • Intellectual property concerns
    • Risk of misleading models
  • Opportunities:
    • Increase access to knowledge for learners with disabilities, particularly visual impairment.