RefTool will receive an update today at 7:15 PM that contains a couple of enhancements to the off-boarding script. Note that this tool currently is only for use by the Service Desk to on/off-board their student employees.

Reassigning Tickets and KB Articles

After the update, off-boarding an employee will:

• Reassign the employee’s tickets to the Service Desk
• Reassign KnowledgeBase articles they own to Kirsten Petersen.

RefTool will receive an update today after 7 PM. It adds a field named Duo Enforced to an account. Additionally, it adds the copy button to a few more fields.

“Duo Enforced”

A new field named Duo Enforced is added to RefTool. While Duo Mandatory is set by policy, Duo Enforced is set for special cases, such as grace period given to an account or a new account being given 7 days to sign up for Duo. Normally, Duo Enforced is set to “No”, unless the enforcement date is <7 days away, or it has passed.

Duo Enforced is the absolute date on which an account will be unusable without Duo.

To illustrate how Duo works, below are few screenshots with explanations:

The Copy Button

The copy button is currently used for an account’s Account Location, Distinguished Name, and Groups. It’ll be added to the following fields:

• Username
• UPN
• ONID Email
• Exchange Email

That’s all folks!

Walk up forms will receive an update today after 7 PM. This is the first real update in two and a half years!

Hardware Agreement Form

Three new fields are added to the Hardware Agreement form, under the section labeled Specify your System’s Information. They are make, model, and operating system. They are required fields.

Install Agreement Form

A reference to Windows Vista is removed.

Hello all,

TDx Asset Sync is about to have a new script in place. It addresses a deficiency of SCCM asset sync script. In fact, SCCM asset sync associates an asset with the right department only when the AD OU needs to be updated. It does not associate the department when the AD OU matches, but has been manually assigned to another department.

For example, take the AD OU: CN/Office of Academic Achievement (OAA)/Computers. This belongs to Academic Achievement – Dept in TDx. If, in the future, there is some departmental change that requires the AD OU to be reassigned to another department, SCCM sync will not re-associate the asset to the new department, as long as the AD OUs from SCCM and TDx agree. Indeed, from testing we found hundreds of cases like this.

The AD OU – TDx Department Association Script aims to solve this. Once a week, it looks at every single SCCM asset and checks if its AD OU really belongs to the department assigned. If not, it will reassign the asset with the correct department.

Here are the technical considerations made when reassigning departments:

• If the asset’s AD OU isn’t set, leave the department field unchanged.
• If the asset’s AD OU cannot be associated to a department in TD, leave the department field unchanged.
• There’s a department account named No department in TDx. Assets without associable AD OUs are assigned to this pseudo-department by SCCM Sync. Additionally, there are assets whose AD OUs are manually assigned to No department. We’ve decided to discontinue assigning assets to this department, both in the AD OU-Department sync and SCCM sync scripts.
• Lastly, if the asset’s AD OU can matched to a real department, reassign it to that department.

From the number of assets changed in testing, we realized this is an expansive operation, particularly on the first run. However, we hope that departmental changes don’t happen often, so subsequent runs won’t change so many assets.

The association script will run every Sunday at midnight (0:00), starting this coming Sunday.

Build Tracker will receive a small and quick update today at 7:25. It adds a new functionality to the interview UI.

“Clear Asset Data”

In the interview interface, under AD/Cyder tab, there will be a button labeled “clear asset data”.

Exactly as it says, clicking on the button will clear all asset data in the fields shown in the screenshot.

The button is primarily for clearing an asset from the interview in case one is populated by mistake.

Cheers!