Reftool’s Boarding Script Update (11-19-19)

RefTool will receive an update today at 7:15 PM that contains a couple of enhancements to the off-boarding script. Note that this tool currently is only for use by the Service Desk to on/off-board their student employees.

Reassigning Tickets and KB Articles

After the update, off-boarding an employee will:

  • Reassign the employee’s tickets to the Service Desk
  • Reassign KnowledgeBase articles they own to Kirsten Petersen.
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