The two refrigerators that were in 213 are now in the new break area in 213A (where Angela’s desk was before).
They will be emptied out tomorrow, Saturday, 3/24/2018.
If you have something in there you want to keep, take it home today.
The two refrigerators that were in 213 are now in the new break area in 213A (where Angela’s desk was before).
They will be emptied out tomorrow, Saturday, 3/24/2018.
If you have something in there you want to keep, take it home today.
Starting the evening of 3/27/2018, Duo will be required for electronic access to direct deposit and tax forms.
The Service Desk needs to be ready to support this change. To that end, you will receive a link to a mandatory training quiz via email shortly. Please complete the training as soon as possible.
In addition, printed “cheat sheets” covering the details of this change will be provided on Wednesday, 3/28/2018.
Team,
Recently I sent an update about the location of power adapters during a CN build for a new laptop. I said the adapters go with the computer, but it turns out that is only true some of the time.
We actually have a number of adapters (particularly for Dell). If the adapter matches one we already have, the customer’s adapter will stay with the shipping boxes and not go with the laptop during the build. This is to avoid mixing up customer adapters with our own.
I have updated our documentation to indicate that the adapter may be with the computer or with the shipping boxes: Service Desk Guide 11.0 Recommendations and Purchasing
Note: We need to make sure the location of all customer equipment is clearly indicated in the ticket. I am working on updating TeamDynamix to make this clearer. More on this soon.
Please let me know if you have questions.
Team,
When updating a ticket in TeamDynamix, please be aware of the following:
Here are the details for our upcoming office moves. If you have questions or concerns about where you will be working during the transition or how processes may be impacted by these changes, please see the chart outside Richard’s office. If that doesn’t answer your questions, talk to Max C., Angela or Kirsten.