OSU is in the process of moving the OSU Alert emergency notification system to a new vendor. The old system was Blackboard Connect and the new system is AT&T Rave. More information about OSU Alert can be found here:
- Helpdoc: http://oregonstate.edu/helpdocs/safety-and-security/osu-alert
- Main OSU Alert page: http://main.oregonstate.edu/alerts/osu-alert-portal
- ITKnows Service Infosheet: http://itknows.oregonstate.edu/?p=5409
Troubleshooting:
All Client Services employees have “helpdesk” access in the Rave portal. Login with your ONID/Unified account at https://www.getrave.com/login/oregonstate. Once there, you can view settings for customers but cannot make changes.
All current OSU employees and students are automatically populated in the OSU Alert system with their OSU email. They will need to sign into the system to add other information such as home phone numbers, cell phone and SMS text, or additional email addresses. The logic for populating people in the system has changed a bit. If someone is not in the system, ask them if they are a current student or employee. If they are, please escalate the issue to me by setting the ticket responsible to Kirsten Petersen.
For issues with the Rave system itself, we can escalate to their technical support, but please do not refer customers to them directly.
Rave Tech Support: techsupport@ravemobilesafety.com, (888) 605-7164 + Option 3