ONID Password Changes Due 10/27/2021

At about 9:00am on Wednesday, 10/27/2021, the first round of ONID password resets are due. There are 16,000 accounts in this first round, and several thousand still need to change their password. IAM are monitoring these numbers as we get closer to the deadline. Past ticket counts indicate that about 2-3% of customers need assistance with password change, so we are currently estimating about 80 additional calls on Wednesday. Several of our full-time staff have their schedules blocked that morning to help with tickets, and IAM will be helping with tickets as needed that day, too.

Parent ticket: Parent: Password Changes, August-November 2021

Please use the ticket form called “ONID Password Assistance” when helping customers.

Note that Service Desk has the ability to do reset PINs for students now – we do not need to refer to Registrar. Please verify identity as usual.

Athletics Firewall Migration 10/28/2021

On Thursday, 10/28/2021 at 6:30am-7:30am, the Athletics workstation firewall will be migrated to new equipment. Customers may notice a very brief outage, but most should not be impacted. If there are any issues after the change that appear to be firewall related, please contact Andre Farque or Tyler Pruitt on Teams.

Parent ticket: https://oregonstate.teamdynamix.com/TDNext/Apps/425/Tickets/TicketDet?TicketID=18365483