Welcome to a New School Year
Welcome to a new year, and welcome back for those of you who have been away for a bit. A lot has changed over the past year, so please stay tuned for blog posts and orientations to help get you back up-to-speed.
Service Desk Updates
For health safety reasons, we will have the Welcome Desk in the hallway right outside 201 for the first two weeks of the term. Our intent is to keep the burst in foot traffic in a more airy space. Milne appointments are still available as well – those customers can walk right in to Milne 201 and do not need to wait in line.
CN and Cosine customers can also request that we meet them at their office instead (a.k.a. “Field Appointment”).
Please remember to offer appointments to customers as it helps to spread out the busy-ness and ensure they receive quality support.
With the start of Fall, we will be open evenings and weekends again, but our weekend hours will be remote support only. Please don’t tell a customer to go to walk-up on a weekend. Signs will be posted on the outside doors informing customers to call during weekend hours.
As a reminder, beav.es/help always provides our open hours, as well as parking and other info.
As a reminder, the Service Desk is the first point-of-contact for network support in OSU residence halls. Please do not refer customers with questions about the residence hall network. If we can’t resolve their issue, we can escalate to UHDS IT Support by notifying them on the ticket. For details, see the ResNet service infosheet.
Students will start moving in to the residence halls on Sunday, 9/19. All wireless access points in the dorms have recently been upgraded. The Gem is now owned and managed by UHDS, and network registration for the Gem is the same as other residence halls.
OSU Wifi in the residence halls is very similar as to the rest of campus. One important exception is the OSU_Unsecured wireless SSID, which allows residents to connect consumer devices such as game consoles.
Registration for the wired network in residence halls has changed over the past year. All buildings now use the same process. Residents can register their devices at https://my.uhds.oregonstate.edu/resnet or go to https://my.uhds.oregonstate.edu and click on “Manage your ResNet internet connection.” This registers their devices in Cyder. Service Desk staff can manage ResNet registrations at https://my.uhds.oregonstate.edu/resnet/admin.
We have merged with Cosine. Cosine customers and Community Network customers are both CX customers, and will show that way in RefTool. We provide all the same desktop support services to Cosine customers as we do to CN customers, including computer purchasing, imaging and management, software installation, printer setup, network setup, in-office appointments, IT surplus, and account management.
For new computer builds for Cosine, use the CN image and place the computer in the tss.oregonstate.edu domain.
Cosine customer ONID accounts are in onid.oregonstate.edu/onid/_cosine.
For help with Cosine-related requests, please ask in the SD Internal Talk channel. All of the former Cosine staff are in the channel to help.
For more information, see: Cosine Department InfoSheet (Internal)
Strand Ag Break Area
As part of our merger with Cosine, we now have access to a spacious break area in the daylight basement of Strand Ag, just across the quad from Milne. Please check it out! It is a much nicer place to eat than the cramped galley in Milne 213A or the cave in the Milne basement.