We will be transitioning points-of-contact for IT support for Cosine customers on Thursday, August 26. This will include moving email, phone, and in-person support to Service Desk. Cosine customers will be notified of this change this week. If customers have concerns, you can ask Andrew Wheeler to contact them.
For general questions about Cosine issues, please ask in the SD Internal Talk channel. The Cosine students are in the channel and can help! Devin and Robin are also great resources.
Note: new computer builds for Cosine customers should be done with the CN imaging process. New account setups for Cosine customers are going through the Service Desk form and process, with help from Mark Cohen for security group modifications.
This week, changes were made to the Adobe licensing process. These changes apply to individual (also known as “named user”) licenses for Adobe Acrobat and Adobe Creative Cloud.
Licensing Process Changes:
Adobe Acrobat and Adobe Creative Cloud licenses are now controlled by two grouper groups, adobeAcrobat and adobeCreativeCloud, respectively. These grouper groups are the source of truth for Adobe licenses. Any license additions/removals should be made there, and will need to be done by an admin or the Software Licensing Coordinator.
Membership will be synced to the Adobe console at least once a day in the morning. This sync is what will actually grant the user the license, so depending on when they were added to the grouper group, the change could take a while to process. In an urgent situation, an Adobe admin can grant a user a license in the Adobe Console (as long as they also grant grouper group membership).
Employees are now automatically granted Adobe Acrobat named user licenses. Specifically, the licenses go to people in the following three groups
Employees – Classified
Employees – Unclassified
TS – Temporary Support Staff
Users with a Creative Cloud license are excluded, as Acrobat is included in Creative Cloud.
These licenses are used to install Acrobat on personal devices. The license is not required to use the serialized Acrobat that is installed by default on CX supported computers.
Creative Cloud Automated Licesning:
The TDx form Software – Adobe Creative Cloud License Request can still be used by customers to request a Creative Cloud license. If they request a license for themselves and provide a valid index & activity code, their request will be automatically processed and they will be granted a license within minutes. Otherwise, the ticket will be sent to the Software Licensing Coordinator for manual processing.
RefTool Service Offerings Changes:
You can now see a customers Adobe licenses in the Service Offerings block in RefTool. See below for an example of someone who has a Creative Cloud license. This is controlled by grouper group membership, so there could be a delay between Reftool showing that a user has access and that access actually being granted in the Adobe console.