Please Don’t Punt
Looking at an unusual ticket and not sure what to do with it? Please ask for help! Don’t just ignore the ticket and hope the next person will know what to do. We still get tickets sometimes that sit for days, read by 20+ technicians, with no response to the customer.
Even a quick note to the customer to say that we are looking into their issue is better than nothing. Customers appreciate knowing we have not missed their request.
Ongoing Office 365 Licensing Issues
We are still getting frequent reports of users who should be licensed for the Microsoft 365 Apps but are not able to install Office. IAM and Infrastructure are aware of this issue and working to resolve it. For now, if we get a report like this, confirm the customer should be eligible, and then escalate to Office 365 Tier 2 team to re-apply licenses.
All current students and current employees should be licensed for the Microsoft 365 Apps. They should also be licensed for Teams.
- KB Article: Office 365 – Check Eligibility (Internal)
- Parent Ticket: https://oregonstate.teamdynamix.com/TDNext/Apps/425/Tickets/TicketDet?TicketID=14158820
VPN Training Reminder
Please complete the VPN training soon. The new VPN server will replace the old one in mid-September. Reminders will be going out to active users on the old server over the summer, and we are likely to get calls.
VPN Training: https://canvas.oregonstate.edu/courses/1807048
Username Changes
Addendum to my previous post on this issue: we are currently unable to make username changes for Exchange Online users. IAM are working on revising that process. However, we can still process username changes for students and other non-Exchange Online users. I added a note to my previous blog post on 6/22 and have updated the KB article with a note on this as well: ONID – How to Request a Username Change
Teams private channels with no owners
If a private channel in Teams has no members, the owner of the team cannot assign new ones. Private channels have their own permissions boundary within the team. The solution is to escalate the issue to Infrastructure: MS Teams – Team or Private Channel with No Owners or Members
Sick Leave and Covid Leave Reminder
Reminder: students have both sick leave and prorated COVID leave that can be used if needed. If you are sick, please take care of yourself. Be sure to let us know if you need to miss a shift.