For Banner and AppWorx support, Enterprise Computing Services will now have one person assigned as the weekly Support Rep and one person as the backup Support Rep. In order of preference, the way to get Banner and Appworx help is as follows:
- Open an ACTWON Service Request with a type of “ACT_HelpDesk”. Attach all relevant screen prints, problem descriptions, and output results.
- If the requestor does not have ACTWON access, send an email to: ACT_Support@lists.oregonstate.edu with attached screen prints, problem descriptions, and output results.
- Or, as a last resort, contact the Service Rep directly.