A GPO has been applied the Financial Aid Office to install their printers using the print server.  As a result, the first time each of them logs in there will be a delay while the printers install.  This should only happen the first time they log in following the GPO change.

We’ve created a new queue for CN Recommendations.  This queue will be used to track any purchase recommendations requests for customers-  any tickets of that nature should be moved to the new queue rather than Base Escalation.

Along with this, we’re going to change how the Base Escalation and Accounts queues are used.  Any ticket relating to account creation/removal, permissions, restricted shares, mailbox access, etc. will now be processed via the Accounts queue.  The Base Escalation queue will now be used for tickets that require a higher level of permissions to complete, items that need to researched, or tickets that are particularly complex and/or ongoing.

As part of this change, all Base staff and students will need to monitor the Base Escalation queue as well as the Base queue.

Contact Max Cohen if you have questions.

The Office of Information Security has requested that we change our current process for reporting spam and phishing.  We’ll now be forwarding the spam/phishing message, along with the headers, to either spam@oregonstate.edu or phishing@oregonstate.edu respectively.  The abuse list (abuse@oregonstate.edu) is now only going to be used for people trying to contact us from external companies or other educational institutions.

The security team needs the full email sent- just sending the headers is not adequate, as they are using some external tools and mechanisms require more information.  There are two ways to address this:

Option 1 [Easier for everyone]:  Have the customer forward the email as an attachment to the appropriate address above, using the instructions found at http://oregonstate.edu/helpdocs/safety-and-security/computer-viruses-fraud/blocking-e-mail-spam/reporting-spam-phishing.

Option 2:  Once we’ve verified that the customer has forwarded the email to us as an attachment, we can move the ticket to the “Info Security Office” queue.

For the purposes of this process, Phishing is defined as email asking for login credentials or for linking to go to a site that asks for login credentials; otherwise it’s considered spam.

When creating sessions in ScreenConnect, please prepend the session name with “TSS_”.  Doing so will allow us to manage the sessions, transfer them between support agents more easily, and close out inactive sessions without involving Server Support.

Examples:
TSS_Johnston, Alex (published session)
TSS_13524 (simple code session)

P&M move status update, as of 3/30/15 per Ben Shields:

• Xerox 1000 (which replaced the iGen) and TR (the box that drives S1/S2) are all up and running
• Ricoh color printer (C900?) still being worked on by vendor.
• S2 is “up and running” but needs a part replaced (normal maintenance). Staff that use the S1/S2 are aware of this.
• The following area are waiting on power, network, or furniture:
  • The “Secure Print” area (DVD burners, Kofax scanners)
  • Front reception desk
• Wireless is still in progress, pending contractors completing work
• Ben believes the printers are repointed and tested, but in case anyone calls in:
  • The Xerox 1000 is 128.193.127.25
  • The TR (S1 and S2 print queues) is 10.130.92.127
  • The iR3351 in the office area (“Customer service area”) is 10.130.92.104
  • The iR3351 in the production mailing area is 10.130.92.126
• Holes in the firewall have been punched such that:
  • Print traffic from 128.193.25.x (Old P&M IP space, P&M Express Stop IP space) can get to the 10.130.x.y P&M hosts
  • Print traffic from 128.193.127.x (P&M Nypro public facing hosts) can get to the 10.130.x.y P&M hosts