Before chatting with Rick online, the resources I found for my topic were few and far between. He definitely helped direct me towards a bounty of new information. He asked me first and foremost if I had done any background research on her, and I sent him the links of all the web pages I have visited up to this point. He was very helpful, and answered some of my more specific questions. He also helped me locate some key points in her bibliography.
All in all, chatting with Rick was helpful and pleasant. I have never used an online chat feature to connect with a librarian before, this was fun, new and interesting!