Why Patagonia Has Mastered the Art of Online Brand Management

Patagonia has long been a standout brand when it comes to managing their image online. Over the years and through many stages of growth and success, Patagonia has operated with purpose, and this purpose is established in the core values that are the backbone of operations at Patagonia and the key to their solid online image.

You can’t reverse into a mission and values through marketing. The organisations that are struggling with this are probably the ones that are thinking about marketing first.

Alex Weller, Patagonia


When looking at the success that Patagonia has had over the years in achieving a positive image, the number one thing they have going for them is that they operate with a mission and values that are known, understood, and believed in throughout their entire organization. From the way they treat the staff at their overseas manufacturing facility to their commitment to operating in an environmentally responsible manner, Patagonia embodies their mission in a way that is tangible to their customers. This tangibility translates to marketing that connects with customers on levels that is genuine. It is this authenticity of purpose ingrained into every element of operations that the primary goal at Patagonia is not to look like a good story, it is to be a good story.


On Black Friday, 2011, Patagonia shocked both marketing experts and its fellow competition by putting out an ad that implored customers to NOT buy their jacket, paired with a list of the environmental impacts of purchasing on of their jackets and recommending customers reduce, reuse and recycle. This initiative was shocking for the lack of focus on encouraging customers to spend money and the level of success that was found when customers chose Patagonia over other brands for their new purchases. Patagonia saw a 30% bump on their Black Friday sales, all because they stayed true to their mission. At the core, the purpose of the 2011 ad was never to sell more product, it was truly to encourage their customers to reflect on why they are buying and how it changes the world around them.


Patagonia across the board stands out as a company that writes its own rules. So thoroughly connecting with their mission they never approach marketing with the traditional motivation. Traditional motivations do not connect with their mission, nor do they connect with their customers. In a way that is remarkable, Patagonia succeeds along paths where others fear to even tread, carving out a path for themselves and becoming a leading example of what corporations can be if only they are brave enough. From encouraging recycling clothing through the worn wear program to their extreme commitment to environmentally and socially conscious operations, Patagonia truly lives their mission and translates that mission into marketing initiatives that embody who they are–thus connecting on a personal level with customers who share their values.









HubSpot Content Marketing Certification

Certification Complete: HubSpot Content Marketing
Time to Complete:
5.5 hours

Highlights: This very easy to complete free course is made up of videos, quizzes, a study guide, and a final exam. The videos are expertly made and the concepts are easy to follow. The only improvement that I would have found helpful, is a note-taking guide, where it guided you through the sections of the course and helped one identify the important takeaways from the videos. I felt as if I often was not sure if I was truly taking notes on the things that I would be tested on later.

Disappointments or Frustrations: Other than the lack of a note-taking guide, this course was relatively frustration-free. However, I could see that this course could carry some frustration for those who do not learn well by watching videos. The course does not offer a readable text option for learning, and therefore those who would like to read the content are left without support in that area.

What you learn: The Content Marketing Certification Course focuses on the skillful creation of a story for the purposes of marketing. It describes the traits that are needed in the building of a story, Characters, Conflict, and Resolution, and guides the learner on in the development of the content. During the development stages, the course focuses on writing style, outreach focus, emotional alignment of the content. Finally, the course concludes with solid recommendations on how best to physically apply the content to the digital marketing world.

Overall Opinion: Overall, this course is a very good reminder of maximizing the content that is produced through the story it tells to the customer. From the highly experienced to the absolute novice, this course acts as a great educational tool for those who are looking to increase or refresh their knowledge on how to build and use a story for advertising purposes.

Rating & Recommendations: I give this course a 4 out of 5, simply because I do believe it is lacking in the area of printable content tied to the subject matter. I have already recommended this content to friends.